WEST

www.westofwindsor.com

WEST Reviews

Updated January 24, 2015
Updated January 24, 2015
33 Reviews
3.0
33 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
9 Ratings

Employee Reviews

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  1.  

    Great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST (more than 8 years)

    Pros

    Hard work gets noticed and opportunity for advancement.

    Cons

    It's a job they all some cons but nothing that can't be dealt with.

    Recommends
    Neutral Outlook
  2.  

    Treated like a child, worse when got deathly ill. Poorly trained "pals". NOT WORTH THE HEADACHE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX

    I worked at WEST full-time (more than 10 years)

    Pros

    None at all due to the company .

    Cons

    They have poorly trained "pals" which are so called supervisors. Your talked to as a child and treasured poorly when you question them. They mah you every 30 sec. When your on a call to tell you negatively to hurry and hang up. End your call right now. Unless you are a brown nose you will never be complimented on, thanked or have any positive feedback. If you have serious health issues DON'T BOTHER! They will not allow you there and will lie to/about you to get you banned/fired.

    Advice to ManagementAdvice

    Should've kept west like it use to be. You have no right to ban/fire anyone for medical problems. You need to train yourself and others not to think tire than others and have favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Working here was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST

    Pros

    The best thing about working here was the frendships that were developed.

    Cons

    Limited opportunity for future advancement

    Advice to ManagementAdvice

    Allow empoyees to help develop new sales

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I'm sure it depends on your department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Omaha, NE
    Current Employee - Manager in Omaha, NE

    I have been working at WEST full-time (more than an year)

    Pros

    You generally are given the ability to self manage if you actually do your work.

    Cons

    Employees are overworked and too stressed. Company doesn't stand up for their employees to the client. You don't have the resources to do your job because the client understaffs. Tears happen here.

    Advice to ManagementAdvice

    Pay your employees more-- there is way too much stress with way too little pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    fast paced, multi tasking technical support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at WEST full-time

    Pros

    good way to learn about cell phone technology

    Cons

    success totally controlled by metrics

    Advice to ManagementAdvice

    structure better training, remove obsolete tools in computer system

    Positive Outlook
    No opinion of CEO
  7.  

    customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at WEST full-time (less than an year)

    Pros

    flexible hours and lunch break

    Cons

    wanted to stab my eyes out

    Advice to ManagementAdvice

    I have no idea

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    It's a wonderful place to work. The staff is great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST

    Pros

    the hours a great. The wage is ok for the area. You make your own hours. The staff is the best

    Cons

    I don't have any cons at this time but I will update at a later time. I only added because you needed at least 20 words

    Advice to ManagementAdvice

    No advice at this time

  9.  

    Required: Job over Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at WEST full-time (more than 5 years)

    Pros

    training, New information, lateral opportunity

    Cons

    stressful environment. constant fear of write up, job loss, or failure to meet the latest crazy standard. Low pay.
    Management favoritism prevents qualified people from advancing while those who are more "friendly" receive recognition, mentorship and positions

    Advice to ManagementAdvice

    None. Won't matter on the average

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    west corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collection Specialist in Omaha, NE
    Current Employee - Collection Specialist in Omaha, NE

    I have been working at WEST full-time (more than 5 years)

    Pros

    Have stock options and potential for growth.

    Cons

    Traning could be better and more updated technical applications

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Customer Service Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Omaha, NE
    Former Employee - Customer Service Manager in Omaha, NE

    I worked at WEST full-time (more than 3 years)

    Pros

    The people I work with are great. I have learned a lot from them.

    Cons

    Low salaries and more work than is reasonable for one person. No work-life balance. Lack of room for growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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