WEST Reviews

Updated April 14, 2015
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2.6
49 Reviews
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WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
15 Ratings

Employee Reviews

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  1. Best entry level you'll find

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Associate in El Paso, TX
    Former Employee - Customer Care Associate in El Paso, TX

    I worked at WEST full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is decent for what you put up with.
    Work as much as you want
    premium pay hours are usually available
    my branch had potlucks and pajama days.
    supportive of moms who have to pump.

    Cons

    The maternity leave policy is nonexsistent.
    the standards you have to meet can be challenging
    frustrating to get to by bus
    no restaurants within walking distance.

    Advice to Management

    none

  2. I have very much enjoyed it, so far...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Technical Care Representative in Spokane, WA
    Current Employee - AT&T Technical Care Representative in Spokane, WA

    I have been working at WEST full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Consistent hours, fair pay, great benefits, very thorough training...I have experienced a great level of care and concern from my trainer in my one week of training at West. I feel that we have each been given endless opportunities to ask questions, brainstorm, role play and study the material that we are eventually tested on. There is a vast amount of information to learn in just 7 weeks of training, so it is important to pay attention and take notes, as well as study those notes at home each night.

    Cons

    A bit like a high school environment, which can be difficult...I have found disgusting notes on the floor and it can be hard to hear the trainer, at times, above all of the side comments and laughing. The "cool kids" in our training class are constantly making fun of the smarter, somewhat "geeky" people, and the guys mainly sit around talking about who can sleep with which girl first. So, like I said, high school...you have to choose to be above all of this and simply show up with the intention of learning as much as you can before you are put on the production floor.

    Advice to Management

    Give tests to new employees in order to place them into specific training groups according to level of skill.

  3. One of the most creative and open minded environments within San Francisco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in San Francisco, CA
    Current Intern - Intern in San Francisco, CA

    I have been working at WEST as an intern (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone within the West Community is welcoming, the food is catered on a daily basis, and the location is beautiful.

    Cons

    If you are on the younger side such as myself being 22 you will be the youngest to work within the company by nearly 10 years or so.

    Advice to Management

    I think they did an excellent job in terms of managing me, no advice needed from me.

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  5. Good

    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at WEST full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    High Growth, stable, great culture, evolutionary

    Cons

    None overall great company to be a part of

    Advice to Management

    Expand sales and operational support

  6. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in Niles, OH
    Current Employee - Customer Care Associate in Niles, OH

    I have been working at WEST full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unlimited overtime, easy work, easy to get hired

    Cons

    Really the only con is the food derives they provide in the cafeteria are abit pricy, best to pack a lunch

  7. It was a well-paying, physically easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Rocky Mount, NC
    Former Employee - CSA in Rocky Mount, NC

    I worked at WEST

    Pros

    Good pay, diverse hours, friendly environment, not demanding physically

    Cons

    Customer complaints, cold temperatures, short breaks, mentally trying

  8. Great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST (more than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Hard work gets noticed and opportunity for advancement.

    Cons

    It's a job they all some cons but nothing that can't be dealt with.

  9. west corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collection Specialist in Omaha, NE
    Current Employee - Collection Specialist in Omaha, NE

    I have been working at WEST full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Have stock options and potential for growth.

    Cons

    Traning could be better and more updated technical applications

  10. west

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Guadalajara, Jalisco (Mexico)
    Current Employee - Sales in Guadalajara, Jalisco (Mexico)

    I have been working at WEST full-time (more than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Health benefits are with lifeline, vales and fondo de arro at the end of the year.

    Cons

    no flexibility with canpains you can not go on to another canpain as an agent

  11. Great Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in El Paso, TX
    Current Employee - Customer Care Associate in El Paso, TX

    I have been working at WEST full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good secure pay, basically unlimited overtime

    Cons

    Cant wear jeans, micro management

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