WEST Reviews

Updated March 30, 2015
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2.5
45 Reviews
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WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
13 Ratings

Employee Reviews

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  1. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in Niles, OH
    Current Employee - Customer Care Associate in Niles, OH

    I have been working at WEST full-time (more than a year)

    Pros

    Unlimited overtime, easy work, easy to get hired

    Cons

    Really the only con is the food derives they provide in the cafeteria are abit pricy, best to pack a lunch

    Recommends
    Positive Outlook
    Approves of CEO
  2. Do not work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WEST

    Pros

    The co-worker. They set you up for failure and you always have to worry about losing your job!

    Cons

    Everything is some unprofessional and unorganized with this company.. Be warned!

    Advice to ManagementAdvice

    Get your company together!!!

    Disapproves of CEO
  3. Sales Associate (American Express Customer Renewal Engagement)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Green Bay, WI
    Current Employee - Sales Associate in Green Bay, WI

    I have been working at WEST full-time (less than a year)

    Pros

    Schedule (M-F), PTO 21 Days, Coaching sessions and talking to members with a wide variety of backgrounds.

    Cons

    Poor management, almost daily changes to job expectations, performance review is based off 2% of all your calls and unless you are a robot or machine the chances of you hitting all your performance based monthly bonuses is near impossible.
    They will never take into account all the good things you do with your job when it comes to punishing you and eventually firing you since they know you will be replaced by the next new class of people. So if you are slightly off in your verbiage you will be at risk for what they call a pin and if you receive 4 pins you are fired.
    The most challenging part of the job is having the same conversation over and over again. There is no script so they want you to change it up but it's still the same concepts that get old very quickly.

    Advice to ManagementAdvice

    Take into account the whole body of work when considering making a life altering choice to fire someone versus basing your decision off limited data. Make sure your message is clear and concise with consistency and not changing every other day. Provide employees with additional job responsibilities so they can take a break from the monotonous calls or cross train into other departments so you have a variety and don't get burned out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Don't do it to yourself.

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at WEST full-time (less than a year)

    Pros

    There are no perks of working here.

    Cons

    This place is a joke. The corporation runs on a "fake it till you make it" policy that came straight from the director's mouth. You will be told seven different ways to do something by seven different employees. No one is on the same page. Managers are disrespectful and uncaring. You will only be promoted if someone likes you and that "promotion" will not include a pay raise. The building is full of reps who get away with treating customers like crap and others who try to fix their mistakes. Don't even bother joining this circus.

    Advice to ManagementAdvice

    Start from scratch. Hire some employees who care about doing their jobs well and treat others with respect. You can't run a successful business with a "fake it till you make it" mentality.

    Doesn't Recommend
    Negative Outlook
  6. It was a well-paying, physically easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Rocky Mount, NC
    Former Employee - CSA in Rocky Mount, NC

    I worked at WEST

    Pros

    Good pay, diverse hours, friendly environment, not demanding physically

    Cons

    Customer complaints, cold temperatures, short breaks, mentally trying

  7. Failing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST (more than 3 years)

    Pros

    I've been employed here for over 3 years... first two years strong

    Cons

    Now everything's fell off.. no hours, no clients, low pay or benefits to afford led to unemployment! SAD but with God's grace i made it and landed another job full time.. I prefer West though so hopefully more full time at home positions will be come available with job security... OMG the HSN is the worst pay with high demand... DISAPPOINTING

    Advice to ManagementAdvice

    Keep training flexible as more can train around current schedules ☺Look into full time positions with benefits both full and part time for those that can work either with employee perks and better pay than just settling. Maybe the new transition will bring about positive changes for all employees instead of accepting crumbs...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST

    Pros

    Lots of free time, down time

    Cons

    No Growth, I think I'm stuck in one place

    Doesn't Recommend
    Neutral Outlook
  9. Doesn't pay to be dependable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Madison, WI
    Former Employee - Account Manager in Madison, WI

    I worked at WEST full-time

    Pros

    Nice building, managers are willing to work around schedule issues (appointments, kid issues, illness, etc).

    Cons

    Expectations change regularly. An employee who meets sales targets but is unprofessional and has irregular attendance is rewarded over an employee who puts forth his/her best effort and doesn't hit target. Resources are lacking as far as ability to accomplish assignments that require assistance of others.

    Doesn't Recommend
    Neutral Outlook
  10. Teammates are fun, management unfair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Specialist in Manila, Manila (Philippines)
    Former Employee - Reporting Specialist in Manila, Manila (Philippines)

    I worked at WEST

    Pros

    Workload is not that heavy when you have teammates around. If they resign, all their day to day job will be shouldered by you for many months.

    Cons

    Management doesn't treat their employees equally even they are doing the same job. People have a lot of bosses to answer to.

    Advice to ManagementAdvice

    Review the org. structure. Treat employees like you value them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. tech support representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WEST

    Pros

    -they have a system that allows you to give or take other people schedule.
    -fun environment

    Cons

    some of the higher management is not approachable.
    -lack of support when it comes to new update regarding the tools that we are using

    Recommends
    Neutral Outlook
    No opinion of CEO

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