WOW! Internet

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WOW! Internet Reviews

Updated March 4, 2015
Updated March 4, 2015
57 Reviews
3.0
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steven Cochran
23 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Used to be a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO

    I have been working at WOW! Internet full-time (more than 5 years)

    Pros

    Benefits are amazing! The pay is amazing! For a call center it is a really good job. Time off is good, you get 6 sick days, 4 personal days (Automatically on day one) and earn 2 weeks all paid, which increase with tenure. They also work a point system for NPTO. For someone who has NEVER worked here before, it is a good company for a job, not a career.

    Cons

    Management. They are awful, play favorites and are entirely too friendly with only each other. To the point that it affects decision making. They hold grudges, make rash decisions and hire their friends who are sometimes incompetent. As long as you are a good performer, you will be left alone, but never promoted unless you suck up.

    Advice to ManagementAdvice

    Fire all the current management or retrain them and/or hire competent workers who can separate work and social gatherings. Treat your employees like they matter (like you used to) and not like a number. Promote people based on skill and proven work history and not on if you'd go on a camping trip with them.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    As far as customer service jobs go, WOW! is a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Customer Care Representative - Tier II in Colorado Springs, CO
    Former Employee - Advanced Customer Care Representative - Tier II in Colorado Springs, CO

    I worked at WOW! Internet

    Pros

    Company values, training, personal growth, good pay and benefits.

    Cons

    Work-life balance, leadership, far too focused on the bottom line as of late.

    Advice to ManagementAdvice

    Listen to your frontline employees - they're the ones who are getting feedback from your customers! Stop focusing on the bottom line and start focusing on the customer again - without them, you wouldn't exist!

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at WOW! Internet full-time (more than 5 years)

    Pros

    They care about the people (internal and external)

    Cons

    Smaller company so things may move slower

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WOW! Internet full-time (more than 3 years)

    Pros

    The company shows a commitment to their employees for success. The company culture is one of the best I've seen.

    Cons

    With growth is pain. As the company has expanded and extended their reach, change was inevitable that had a huge impact on employees and moral. Unfortunately it could have been avoided with better foresight and planning.

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Used to be great, now, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at WOW! Internet full-time (more than 5 years)

    Pros

    Friendly co-workers, decent benefits package, company core values are followed at a local level, pay increases as an hourly employee are self driven and initiated.

    Cons

    Pay is lower than industry standard, new upper level management seem to have lost the "spark" that made WOW! the way that it was (taking care of your customers, both internal and external) the message seems to now be focused on the bottom line and nothing but the bottom line. Financial difficulties and missed goals are put too much in the face of front line employees, leading to lower morale and sense of future.

    Advice to ManagementAdvice

    Return to the things that made WOW! a great place to work. 2% raises and a constant carrot/stick approach to bonuses that never materialize lead to lower morale and dissatisfaction in the ranks. Understand that taking care of your employees also leads to higher profits.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Many changes, but still a wonderful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Colorado Springs, CO
    Current Employee - Business Account Executive in Colorado Springs, CO

    I have been working at WOW! Internet full-time (more than 5 years)

    Pros

    Great co-workers, and healthcare. Wonderful facilities. Compensation is very nice.

    Cons

    Really cannot think of anything worth mentioning other than "change". But change is inevitable, and must happen.

    Advice to ManagementAdvice

    Keep leading well!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Broadband tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Chicago, IL
    Current Employee - Broadband Technician in Chicago, IL

    I have been working at WOW! Internet full-time (less than a year)

    Pros

    Not being confined to a desk , helping people, schedules, holidays off and really good benefits such as free service

    Cons

    Bad leadership out of some sups, unrealistic expectations for new comers, also unbalanced rules for everyone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WOW! Internet

    Pros

    free cable,take you van home.

    Cons

    unorganized, more focus on proper business ethics.

    Advice to ManagementAdvice

    pick you you team by knowledge, not by who's in you click.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    management is not truthful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WOW! Internet full-time (more than 10 years)

    Pros

    The pay was ok, the benefits were ok, the hours you were supposed to work were ok. Co-workers for the most part were nice as always there are a few exceptions who constantly try to please management while at the same time not doing a very good job.

    Cons

    WOW has 5 core values that employees are constantly reminded of yet management does not follow the values. Many promises such as profit sharing, better health insurance to mention a couple were promised but never delivered. Scheduled hours would have been ok but worked many hours of overtime often at the spur of the moment which made home life difficult. When you think you have all the work you can possibly handle more is sent your way. The people who falsely admire management and don't work that hard are favorites. There were people who were incapable of doing the work but because of the inter office friendships just kept sliding by. If you are young and fit into the party group you would do well at WOW. I personally had a person in the department treat me badly constantly for no reason known to me and was told by management that what ever my problem was with the person I needed to fix it. My response was I can't fix what I don't know is wrong. Of course the person doing the bullying was a good off work time friend of the supervisor. So if you fit the mold you might want to work there.

    Advice to ManagementAdvice

    Stop preaching core values until you can follow them yourself.
    Don't promise what you aren't going to do.
    Stop the inter-office politics and playing favorites
    Don't lay people off because you as a company can't see where the problems are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Management was out of touch with what needed to be done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Evansville, IN
    Former Employee - Customer Service Representative in Evansville, IN

    I worked at WOW! Internet

    Pros

    Great local working enivrmt good life work balance. Insurance was great, did a lot for the customer, not so much for the employee

    Cons

    Lay off didnt know when it would be you next, was let go after 8 years in a massive lay off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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