WPS
3.0 of 5 4 reviews
www.wpsinc.org New Iberia, LA

WPS Reviews

Updated Jul 2, 2014

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3.0 4 reviews

                             

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Dan Alexander


67% of employees recommend this company to a friend
4 Employee Reviews
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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good job however little to no room for advancement

    Customer Service Representative (Former Employee)
    Madison, WI

    ProsBenefits are ok however on the decline. Able to learn a lot about government insurance

    ConsUpper management pushed for high production with little care aobut providing great customer service. Unable to grow and advance as the promotions are based on seniority and not merit.

    Yes, I would recommend this company to a friend

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    Neutral

    Anonymous Employee (Current Employee)

    ProsThe pay is great and the benefits are wonderful. The company is based right in Madison so it is an easy commute if you live outside of the area.

    ConsWith the position I hold, there is a lot of traveling for weeks or months at a time. It is not ideal when you have other obligations at home.

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Great experience

    Anonymous Employee (Former Employee)
    San Francisco, CA

    ProsSmall company, so able to stretch yourself.

    ConsLike most startups, it is just a LOT of work, but for me, it was incredibly rewarding.

    Advice to Senior ManagementThe product is fantastic - and on the back of the Women's World Cup and the 2012 Olympics, the core audience for this product will build and grow.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    some mandated Overtime- Don't Expect promotion or flex time for years- Seniority based

    Customer Service Representative (Former Employee)

    ProsThe benefits are really good. If you enjoy repetitive work, it's a good job. If you're looking for good benefits and a satisfactory paycheck with voluntary overtime occasionally- This job is for you- there are raises at 6, 12 and 18 months (not very big ones) and if in the union- there are also cost of living increases. After training and a few months, you're allowed to request hour changes that may be more flexible for you.

    ConsAfter you get used to the position, it becomes extremely repetitive. If you don't mind answering an expected 60-100 calls per day and not getting off the phone until it is your break time- then you'll like it. If you want to advance or use their Flex-Schedule (10 hour days- 1 day off, 9 hour or 8 1/2 hour) do not expect to get Fridays for at least 6 years of employment. Most every promotion and these days off are based on seniority- also- vacation time can easily be denied if you plan a trip during a popular vacation period. Many people have an extremely negative attitude about their work there, which spreads a negative vibe in the workplace. So, if you are dissatisfied with your job somewhat, expect that that could very well get even worse with workplace rants. I really like the people I worked with, and genuinly enjoyed the job. It's unfortunate that the people I talk to who still work there ( in many different divisions and positions) always say, "Yeah, I'm still there...and I hate it!"

    Advice to Senior ManagementBefore criticizing someone for checking weather- check some of the supervisor's computer activities (Facebook, Instant messaging other supervisors, how much they really do- some group together and gossip which is NOT professional)

    No, I would not recommend this company to a friend

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