WSIB

www.wsib.on.ca
Profile Unclaimed

WSIB Reviews

Updated February 24, 2015
Updated February 24, 2015
30 Reviews
2.2
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
WSIB President & CEO I. David Marshall
I. David Marshall
11 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fair and pleasant atmosphere; dedicated to helping people achieve their best, and work through their worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications in Toronto, ON (Canada)
    Current Employee - Communications in Toronto, ON (Canada)

    I have been working at WSIB full-time (less than a year)

    Pros

    * Location. The main office is very close to Union Station and easy to get to.
    * Variety. There are a number of jobs available here.
    * Atmosphere. Constant communication between team-mates and staff, generally laid-back sentiment

    Cons

    * Learning curve. This is a company where you learn as you go, and if you make mistakes then the onus is on you rather than it being the result of erratic training.
    * Manager-to-manager communication. If an issue is raised or reported to one manager regarding a job, it will not be reported to any other manager overseeing that department until that other manager is, themselves, confronted.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Slowly dying...killing my soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in Toronto, ON (Canada)
    Former Employee - Administrative in Toronto, ON (Canada)

    I worked at WSIB

    Pros

    The $ was good.

    Cons

    Leadership is lying. The only answer is "no" to everything and everyone. Lead by fear!

    Advice to ManagementAdvice

    Replace upper management now or won't be anything to rebuild.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Terrible Job.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjudicator in Toronto, ON (Canada)
    Former Employee - Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (less than a year)

    Pros

    Good salary
    Good benefits
    OK pension (not the best)

    Cons

    - very stressful
    - high turnover
    - inconsistency between managers (different rules for different people)
    - failure to keep new staff
    - does not care about employee retention (just look at EA job that has been advertised for two years straight)
    - learning a job like EA takes more than 15 weeks but big wigs at WSIB are too nasty to acknowledge and accept this
    - Cut throat
    - Fear based management style
    - female dominated = no one cares and open to abuse (although $ is decent)
    - some trainers are very rude and unprofessional
    - very top heavy (lots of managers/directors)
    - no accountability
    - very youth oriented organization (only appear to hire young people in their 20's)

    Advice to ManagementAdvice

    - relax your performance expectations for new EA's. It takes more than 15 or so weeks to learn this job.
    - select mentors that will be helpful not punitive
    - be consistent
    - stop being so punitive and cut throat.
    - current approach is too focused on cutting down new staff (not cool)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Please reconsider wanting to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than a year)

    Pros

    Some decent coworkers, at least the ones that bother talking to you. Although with the high turn over rate, it's no wonder no one knows each other.

    Cons

    Terrible EA managers, not a single one is understanding of how horrible the job is and how much pressure is on the inadequately staffed department. Everyone is there just to get paid.

    Having been here 1.5 years now, I can, in all honesty say it is the worst job and environment I've ever seen. There's no enjoyment, satisfaction or even morale.

    How does it add up that we get paid as much as the other district EA's when we do at least 5x the work?

    Advice to ManagementAdvice

    Stop being so judgemental and start going out of your way to be nice to the staff that essentially do all the grunt work for you to look good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Eligibility Adjudicator role at WSIB was a very negative experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (less than a year)

    Pros

    Great benefits and pension plan. Very close to public transit access, Union station. In class training is very thorough and first rate quality.

    Cons

    Very lengthy interview process. Once you are hired for the role as an Eligibility Adjudicator there is 7 weeks of in class training. You are measured and tested during this 7 weeks but the testing seemed straightforward and fair. After the 7 weeks of in class training you start your practicum on the job training. This is where WSIB really goes off the rails. The practicum experience is very negative. Many new hires are constantly threatened by management that they may not make it. Management often tells new hires that the job is not for everyone. The workload is very intensive and is not realistic as there is a learning curve when people are new and the WSIB fails to recognize that. The workload and the expectations increase weekly and if you are not up to speed then the onus is on you to get up to speed or the WSIB may not look to keep you there. The turnover rate is extremely high in this position which is why the WSIB is continuously recruiting for the position. The floor that the Eligibility Adjudicators work on is very old and dated. The technology and processes in place are also dated and contribute to the increased workload as they are time consuming and cumbersome.

    Advice to ManagementAdvice

    Management needs to work with people who are newly hired to support and assist them with becoming successful. Intimidation and unrealistic expectations do not set people up for success. Upper management needs to look at their business model and consider modifications in order to retain more staff for this position. There is a lot of time and money spent on recruiting, hiring and training for the Eligibility Adjudicator position which seems to be counter-productive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Buyer Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than a year)

    Pros

    Good salary and benefits are second to none. Some good internal opportunities if you can stick around long enough to apply for them.

    Cons

    The entry level position of Eligibility Adjudicator is a horrible one. The WSIB refuses to do anything about the burn out rate in this job. The workload expectations are unrealistic. What's shocking is that management doesn't care. New hires are quick to be dismissed as incompetant. Management will spend tens of thousands to train one new EA but they refuse to give them the support they need to make sure they stick around. The workload is shocking and management demands EAs keep up but it's just not humanly possible. Not sure why management refuses to acknowledge that the learning curve is vey steep and becoming proficient at the job in a mere 20 weeks is impossible. Not sure what they are thinking. It all depends on your mentor as well. If they don't like you, no matter how much promise you show, they'll be sure to make your life hell, forcing you to leave. I believe that because this job is female dominated, management won't listen and don't care. The EA job is like a sweat shop. It's just wrong on all levels

    Advice to ManagementAdvice

    Acknowledge that the expectations of EAs is unrealistic and do something about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Eligibility Adjudicator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than a year)

    Pros

    Salary and benefits. Nice co-workers.

    Cons

    WSIB is a great employer but it all depends on the job you have within the organization. If you are an Eligibility Adjudicator, life at the WSIB can burn you out really quickly. Their expectations of the role for new hirees is unrealistic. The turn over rate is astonishingly high. What's more disturbing is management 's refusal to do anything constructive about it. They are just so quick to cut you down and tell you it's not for you. Some of their expectations of the Ajdjudicator role are not humanly possible. WSIB doesn't seem to understand that it can take up to a year to learn a complicated job well. They seem to think that by 20 weeks you should be a super worker. I've seen new hirees cry on the job more than once. It's a sad state of affairs. They spend thousands to train you and they are really quick to make sure they dump you. They don't do enough to keep new hires.

    Advice to ManagementAdvice

    My advice to managers is pay attention to the mess at the EA level, the training program and how to revamp it to make it more viable. Giving new hires difficult claims from the start is a sure fire way to ensure they fail. New hires need to build on their knowledge and experiences. Don't throw them to the wolves and set them up for failure so quickly. Stop the mayhem. But, knowing WSIB management, they only care about their overinflated salaries and are too busy being cut throat with new EAs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Tech Support in Toronto, ON (Canada)
    Former Contractor - Tech Support in Toronto, ON (Canada)

    I worked at WSIB as a contractor (less than a year)

    Pros

    Close to public transportation, great people to work with, many great lunch options with a food court in the basement floor.

    Cons

    For me it was a long Go train ride from Oshawa, it was a contract position so I am upset that it ended because I really enjoyed working there!

    Advice to ManagementAdvice

    Great job, keep your staff happy and you will have happy staff! Lol

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Eligibility adjudicator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (more than a year)

    Pros

    Good salary and benefits package. Location is old and outdated but central. Not many pros after aside from the salary! Don't know what else to say or I wouldn't have left.

    Cons

    Terrible approach with new hires. Should it be seen as normal that half the trainees end up crying/quitting during practicum? Horrible way to treat staff no matter the fast-paced job demands.

    Advice to ManagementAdvice

    Get new managers on the floor that are consistent and supportive instead of power-tripping a**holes.

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful  

    Horrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WSIB

    Pros

    Salary, benefits and pension are fairly good.

    Cons

    If you want your job to have a serious impact on your mental health and add a great deal of stress to your life, then this is the place for you. Micromanaged, unhealthy work environment, horrible morale, unsupportive, management has a black and white way of thinking, management is condescending, the workload is horrendous, and it's all about quotas and not about client service. People going on stress leave, taking early retirement, quitting, or being fired is a constant thing. They are always posting for the EA position because the turnover rate is ridiculous. All you have to do is walk into the office and see that practically everyone there is miserable. Maybe the company could try being more supportive of the new employees, especially after investing so much time and money
    training them.

Work at WSIB? Share Your Experiences

WSIB

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.