WSIB Reviews

Updated March 30, 2015
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2.5
34 Reviews
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WSIB President & CEO I. David Marshall
I. David Marshall
13 Ratings

Employee Reviews

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  1. Great company, currently undergoing many changes and a move to modernize and revitalize.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at WSIB full-time (less than a year)

    Pros

    Lots of opportunities with planning underway for huge workforce contingent about to retire in next five years.

    Cons

    A number of processes and business areas are still quite antiquated.

    Advice to ManagementAdvice

    Ensure business units have the support within IT required for true move to modernization.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Plenty of jobs for career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant in Toronto, ON (Canada)
    Former Employee - Accountant in Toronto, ON (Canada)

    I worked at WSIB full-time (more than 10 years)

    Pros

    Excellent pay, holidays and benefit packages. Held various positions during my years with WSIB. Some managers and directors were excellent to work with, some needed to be replaced. Being able to know the logistics of a department does not mean people should manage people.

    Cons

    Some managers do not know how to manage people and are condescending. Lack of support and low morale when working in a department with managers with low or no people skills.

    Advice to ManagementAdvice

    Try including staff to participate and have a voice within the department. Actually consider the suggestions before vetoing the idea.

  3. In transition from old to new

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than 5 years)

    Pros

    Excellent benefits (which staff sometimes brag about exploiting ie. fancy sunglasses).
    Mobility is possible but you really have to be at the right place at the right time.
    Excellent learning opportunities with TAP (underused by staff in my opinion).
    Interesting projects
    High salaries - most people are overpaid for what they do.

    Cons

    The old school "this is how things are done here" mentality is clashing with the new culture coming in from private sector hires. There are a lot of politics.
    Entitled, lazy staff are abundant. However, there are also hard working, motivated and engaged staff.
    Managers are chosen poorly. You often hear horror stories about micromanagement (I'm lucky myself but have seen it with my colleagues).

    Advice to ManagementAdvice

    Train managers on how to build effective teams, rather than exert their power and status. The ambitious few who are climbing the ladder are not necessarily leaders. They may have the knowledge and skills, but they don't have the tact or vision required of a leader.
    reduce management layer and encourage staff leaders (temp, rotating) to increase staff accountability and collaboration. This may help knock down the hierarchy and reduce time to get anything approved.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful

    Stay Away....Not as attractive as it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WSIB

    Pros

    benefits, wages, security - improvement on internal culture - less strict on dress code

    Cons

    continuing flux, no leadership, locked into position duet to union - no real mobility within rank-in-file

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful

    Slowly dying...killing my soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in Toronto, ON (Canada)
    Former Employee - Administrative in Toronto, ON (Canada)

    I worked at WSIB

    Pros

    The $ was good.

    Cons

    Leadership is lying. The only answer is "no" to everything and everyone. Lead by fear!

    Advice to ManagementAdvice

    Replace upper management now or won't be anything to rebuild.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. What a train wreck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjudicator in Toronto, ON (Canada)
    Former Employee - Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (less than a year)

    Pros

    Good salary
    Good benefits
    OK pension (not the best)

    Cons

    - very stressful
    - high turnover
    - baptism by fire approach
    - caveman era technology
    - inconsistency between managers (different rules for different people)
    - failure to keep new staff
    - does not care about employee retention (just look at EA job that has been advertised for two years straight)
    - learning a job like EA takes more than 15 weeks but big wigs at WSIB are too narrow minded to acknowledge and accept this
    - Indifferent and cut throat with new EA's
    - Fear based management style
    - female dominated = no one cares and open to abuse (although $ is decent)
    - some trainers are very rude and unprofessional
    - very top heavy (a lot of managers/directors)
    - no accountability
    - very youth oriented organization (only appear to hire young people in their 20's)

    Advice to ManagementAdvice

    - relax your performance expectations for new EA's. It takes more than 15 or so weeks to learn this job.
    - select mentors that can teach not bash and make new EA's lives a living nightmare
    - be consistent
    - stop being so punitive and cut throat.
    - current approach is too focused on cutting down new staff (not cool)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    Please reconsider wanting to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than a year)

    Pros

    Some decent coworkers, at least the ones that bother talking to you. Although with the high turn over rate, it's no wonder no one knows each other.

    Cons

    Terrible EA managers, not a single one is understanding of how horrible the job is and how much pressure is on the inadequately staffed department. Everyone is there just to get paid.

    Having been here 1.5 years now, I can, in all honesty say it is the worst job and environment I've ever seen. There's no enjoyment, satisfaction or even morale.

    How does it add up that we get paid as much as the other district EA's when we do at least 5x the work?

    Advice to ManagementAdvice

    Stop being so judgemental and start going out of your way to be nice to the staff that essentially do all the grunt work for you to look good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 7 people found this helpful

    Eligibility Adjudicator role at WSIB was a very negative experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (less than a year)

    Pros

    Great benefits and pension plan. Very close to public transit access, Union station. In class training is very thorough and first rate quality.

    Cons

    Very lengthy interview process. Once you are hired for the role as an Eligibility Adjudicator there is 7 weeks of in class training. You are measured and tested during this 7 weeks but the testing seemed straightforward and fair. After the 7 weeks of in class training you start your practicum on the job training. This is where WSIB really goes off the rails. The practicum experience is very negative. Many new hires are constantly threatened by management that they may not make it. Management often tells new hires that the job is not for everyone. The workload is very intensive and is not realistic as there is a learning curve when people are new and the WSIB fails to recognize that. The workload and the expectations increase weekly and if you are not up to speed then the onus is on you to get up to speed or the WSIB may not look to keep you there. The turnover rate is extremely high in this position which is why the WSIB is continuously recruiting for the position. The floor that the Eligibility Adjudicators work on is very old and dated. The technology and processes in place are also dated and contribute to the increased workload as they are time consuming and cumbersome.

    Advice to ManagementAdvice

    Management needs to work with people who are newly hired to support and assist them with becoming successful. Intimidation and unrealistic expectations do not set people up for success. Upper management needs to look at their business model and consider modifications in order to retain more staff for this position. There is a lot of time and money spent on recruiting, hiring and training for the Eligibility Adjudicator position which seems to be counter-productive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Fair and pleasant atmosphere; dedicated to helping people achieve their best, and work through their worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications in Toronto, ON (Canada)
    Current Employee - Communications in Toronto, ON (Canada)

    I have been working at WSIB full-time (less than a year)

    Pros

    * Location. The main office is very close to Union Station and easy to get to.
    * Variety. There are a number of jobs available here.
    * Atmosphere. Constant communication between team-mates and staff, generally laid-back sentiment

    Cons

    * Learning curve. This is a company where you learn as you go, and if you make mistakes then the onus is on you rather than it being the result of erratic training.
    * Manager-to-manager communication. If an issue is raised or reported to one manager regarding a job, it will not be reported to any other manager overseeing that department until that other manager is, themselves, confronted.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful

    Buyer Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than a year)

    Pros

    Good salary and benefits are second to none. Some good internal opportunities if you can stick around long enough to apply for them.

    Cons

    The entry level position of Eligibility Adjudicator is a horrible one. The WSIB refuses to do anything about the burn out rate in this job. The workload expectations are unrealistic. What's shocking is that management doesn't care. New hires are quick to be dismissed as incompetant. Management will spend tens of thousands to train one new EA but they refuse to give them the support they need to make sure they stick around. The workload is shocking and management demands EAs keep up but it's just not humanly possible. Not sure why management refuses to acknowledge that the learning curve is vey steep and becoming proficient at the job in a mere 20 weeks is impossible. Not sure what they are thinking. It all depends on your mentor as well. If they don't like you, no matter how much promise you show, they'll be sure to make your life hell, forcing you to leave. I believe that because this job is female dominated, management won't listen and don't care. The EA job is like a sweat shop. It's just wrong on all levels

    Advice to ManagementAdvice

    Acknowledge that the expectations of EAs is unrealistic and do something about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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