WSIB

  www.wsib.on.ca
  www.wsib.on.ca

WSIB Reviews

Updated November 15, 2014
Updated November 15, 2014
27 Reviews
2.4
27 Reviews
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WSIB President & CEO I. David Marshall
I. David Marshall
9 Ratings

Employee Reviews

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  1.  

    Fair and pleasant atmosphere; dedicated to helping people achieve their best, and work through their worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications in Toronto, ON (Canada)
    Current Employee - Communications in Toronto, ON (Canada)

    I have been working at WSIB full-time (less than an year)

    Pros

    * Location. The main office is very close to Union Station and easy to get to.
    * Variety. There are a number of jobs available here.
    * Atmosphere. Constant communication between team-mates and staff, generally laid-back sentiment

    Cons

    * Learning curve. This is a company where you learn as you go, and if you make mistakes then the onus is on you rather than it being the result of erratic training.
    * Manager-to-manager communication. If an issue is raised or reported to one manager regarding a job, it will not be reported to any other manager overseeing that department until that other manager is, themselves, confronted.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Eligibility Adjudicator role at WSIB was a very negative experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (less than an year)

    Pros

    Great benefits and pension plan. Very close to public transit access, Union station. In class training is very thorough and first rate quality.

    Cons

    Very lengthy interview process. Once you are hired for the role as an Eligibility Adjudicator there is 7 weeks of in class training. You are measured and tested during this 7 weeks but the testing seemed straightforward and fair. After the 7 weeks of in class training you start your practicum on the job training. This is where WSIB really goes off the rails. The practicum experience is very negative. Many new hires are constantly threatened by management that they may not make it. Management often tells new hires that the job is not for everyone. The workload is very intensive and is not realistic as there is a learning curve when people are new and the WSIB fails to recognize that. The workload and the expectations increase weekly and if you are not up to speed then the onus is on you to get up to speed or the WSIB may not look to keep you there. The turnover rate is extremely high in this position which is why the WSIB is continuously recruiting for the position. The floor that the Eligibility Adjudicators work on is very old and dated. The technology and processes in place are also dated and contribute to the increased workload as they are time consuming and cumbersome.

    Advice to ManagementAdvice

    Management needs to work with people who are newly hired to support and assist them with becoming successful. Intimidation and unrealistic expectations do not set people up for success. Upper management needs to look at their business model and consider modifications in order to retain more staff for this position. There is a lot of time and money spent on recruiting, hiring and training for the Eligibility Adjudicator position which seems to be counter-productive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Buyer Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than an year)

    Pros

    Good salary and benefits are second to none. Some good internal opportunities if you can stick around long enough to apply for them.

    Cons

    The entry level position of Eligibility Adjudicator is a horrible one. The WSIB refuses to do anything about the burn out rate in this job. The workload expectations are unrealistic. What's shocking is that management doesn't care. New hires are quick to be dismissed as incompetant. Management will spend tens of thousands to train one new EA but they refuse to give them the support they need to make sure they stick around. The workload is shocking and management demands EAs keep up but it's just not humanly possible. Not sure why management refuses to acknowledge that the learning curve is vey steep and becoming proficient at the job in a mere 20 weeks is impossible. Not sure what they are thinking. It all depends on your mentor as well. If they don't like you, no matter how much promise you show, they'll be sure to make your life hell, forcing you to leave. I believe that because this job is female dominated, management won't listen and don't care. The EA job is like a sweat shop. It's just wrong on all levels

    Advice to ManagementAdvice

    Acknowledge that the expectations of EAs is unrealistic and do something about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Eligibility Adjudicator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (more than an year)

    Pros

    Salary and benefits. Nice co-workers.

    Cons

    WSIB is a great employer but it all depends on the job you have within the organization. If you are an Eligibility Adjudicator, life at the WSIB can burn you out really quickly. Their expectations of the role for new hirees is unrealistic. The turn over rate is astonishingly high. What's more disturbing is management 's refusal to do anything constructive about it. They are just so quick to cut you down and tell you it's not for you. Some of their expectations of the Ajdjudicator role are not humanly possible. WSIB doesn't seem to understand that it can take up to a year to learn a complicated job well. They seem to think that by 20 weeks you should be a super worker. I've seen new hirees cry on the job more than once. It's a sad state of affairs. They spend thousands to train you and they are really quick to make sure they dump you. They don't do enough to keep new hires.

    Advice to ManagementAdvice

    My advice to managers is pay attention to the mess at the EA level, the training program and how to revamp it to make it more viable. Giving new hires difficult claims from the start is a sure fire way to ensure they fail. New hires need to build on their knowledge and experiences. Don't throw them to the wolves and set them up for failure so quickly. Stop the mayhem. But, knowing WSIB management, they only care about their overinflated salaries and are too busy being cut throat with new EAs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Toronto, ON (Canada)
    Former Employee - Tech Support in Toronto, ON (Canada)

    I worked at WSIB as a contractor (less than an year)

    Pros

    Close to public transportation, great people to work with, many great lunch options with a food court in the basement floor.

    Cons

    For me it was a long Go train ride from Oshawa, it was a contract position so I am upset that it ended because I really enjoyed working there!

    Advice to ManagementAdvice

    Great job, keep your staff happy and you will have happy staff! Lol

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Eligibility adjudicator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Former Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I worked at WSIB full-time (more than an year)

    Pros

    Good salary and benefits package. Location is old and outdated but central. Not many pros after aside from the salary! Don't know what else to say or I wouldn't have left.

    Cons

    Terrible approach with new hires. Should it be seen as normal that half the trainees end up crying/quitting during practicum? Horrible way to treat staff no matter the fast-paced job demands.

    Advice to ManagementAdvice

    Get new managers on the floor that are consistent and supportive instead of power-tripping a**holes.

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Horrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WSIB

    Pros

    Salary, benefits and pension are fairly good.

    Cons

    If you want your job to have a serious impact on your mental health and add a great deal of stress to your life, then this is the place for you. Micromanaged, unhealthy work environment, horrible morale, unsupportive, management has a black and white way of thinking, management is condescending, the workload is horrendous, and it's all about quotas and not about client service. People going on stress leave, taking early retirement, quitting, or being fired is a constant thing. They are always posting for the EA position because the turnover rate is ridiculous. All you have to do is walk into the office and see that practically everyone there is miserable. Maybe the company could try being more supportive of the new employees, especially after investing so much time and money
    training them.

  9. 1 person found this helpful  

    Eligibility Adjudicator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)
    Current Employee - Eligibility Adjudicator in Toronto, ON (Canada)

    I have been working at WSIB full-time (less than an year)

    Pros

    Fabulous in class training with excellent compensation and benefits. Upon exiting the inclass training, you are extremely knowledgeable regarding WSIB legislation, policy and processes. If you are young with little or no work experience, this is excellent training to have on a resume.

    Cons

    Negative political, call center environment. Micromanaged. Poor leadership lacking in sincere people skills. High turn over rates of new hires reflective of an unaccountable waste of training dollars and employer premiums. Poor work-life balance as a result of high turn over. Time off policies are renegged on due to short staffed issues. Personal growth - also renegged on noting those successful in competitions past and present are held back or called back, due to high exits (voluntary and otherwise). Promotions and personal growth offerred through competitions. however, unsure of how they actually select as very good, qualified people have recently applied to in house opportunities and been turned down. Unsupportive, power-tripping, politically evil management leading to poor employee morale overall. Our department does not have sufficient long term employees whose expertise can really be drawn on. This is not appear to be the case outside of Toronto office.

    Advice to ManagementAdvice

    Work with your new hires to genuinely meet success and eliminate the unnecessary volume we are working with. Please stop telling new training groups that this is not the job for everyone. Encourage the mentors to work with them to actuall ensure they stay, and not to power trip. Initial Entitlement Department is inadequately staffed as a result and the place looks like a ghost town, with a huge burden of work for those of us who have stayed. There should be be a genuine committment to personal growth, work - life balance and time off policies ie flex time and earned days off to help maintain a mentally healthy department.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good employer for a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at WSIB full-time (more than 10 years)

    Pros

    Work life balance is very easily attainable, it is possible to grow and advance.

    Cons

    Advancement is difficult at times, organization is inconsistent in what it values in its employees and messaging. A lot of policitical interference from Queen's Park and appointments tend to be political. Each appointment brings with it a slate of new people loyal or hired by the most recent management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    WSIB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Toronto, ON (Canada)
    Former Employee - Director in Toronto, ON (Canada)

    I worked at WSIB full-time (more than 5 years)

    Pros

    Meaningful work that makes a difference in the world.

    Cons

    Bureaucratic culture that is resistant to change.

    Recommends
    Positive Outlook
    Approves of CEO

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