WTS International
3.2 of 5 16 reviews
www.wtsinternational.com Rockville, MD 1000 to 5000 Employees

WTS International Reviews

Updated Feb 5, 2014

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3.2 16 reviews

                             

100% Approve of the CEO

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Gary Henkin

(3 ratings)

57% of employees recommend this company to a friend
16 Employee Reviews
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    Professional and Fair

    SPA Director (Former Employee)
    Miami, FL

    ProsWTS has a solid infrastructure for support of the people they hire out in the properties. They have grown over the years and management up scale properties. The upper management is hands on and supportive.

    ConsI can't think of any con's .

    Advice to Senior Managementcontinue being the best in the industry.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A professional, organized, and efficient organization

    Fitness Attendant (Current Employee)
    Alexandria, VA

    ProsI'm always impressed by the enthusiasum of our regional managers and how well our policies are established. I feel like anyone could walk in, open our standard ops, and be able to perform any task without confusion. I really feel like I've been given tools to become a better customer service representative and I'm proud to work for WTS.

    ConsI had an idea for a cost saving measure about a year ago and I mentioned it to my manager and she said she didn't think they'd use it. The corporate office implemented it a few months ago. I felt like I could have told them earlier and saved them even more money earlier.

    Advice to Senior ManagementPlease keep hiring energetic, efficient people. My managers really know how to manage and motivate my team.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company to work for with plenty of growth potential

    Anonymous Employee (Current Employee)

    ProsGood pay, growth potential, and plenty of resources for support

    ConsClients can be awful. Stressful

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Company

    SPA - Front Desk Assistant (Former Employee)
    San Diego, CA

    ProsFlexible hours, great team and management.

    ConsNo room for growth, no benefits.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A Decent Company

    Marketing Coordinator (Current Employee)
    Los Angeles, CA

    ProsThere is a lot of contact with senior management and a lot of support from the corporate office.

    ConsIt is very difficult to move up in this company, especially if you start at the bottom. A lot of the hard work done by junior employees seems to get overlooked.

    Advice to Senior ManagementMore attention should be paid to the work done by employees. There needs to be more information about opportunities for growth.

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    Great Spa, WTS working hard to make it exceptional

    Massage Therapist (Former Employee)
    Manalapan, FL

    ProsGreat Pay
    Great Environment
    Good communication
    Good team building and morale building

    ConsShaky on benefits, none when I was there as a fulltime employee, but always hearing that it was in the works
    Pushing the selling of products on Massage Therapists during treatments with guests, and then basing the massage therapist income on their selling, typically massage therapist don't sell products so much, upgrades yes, but not products

    Advice to Senior ManagementYou're doing great, just make sure the therapists are judged more on their massage skills than the selling.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    WTS, and interesting experience.

    Anonymous Employee (Former Employee)
    Rockville, MD

    ProsWTS describes themselves as the "rolls royce" of leisure management firms, and they are just that. They provide very specific scopes of work for their clients and work 100% to meet their needs.

    ConsWhile trying to 100% meet client needs- they somewhat let their internal employees feel the brunt of their dissatisfaction.

    Advice to Senior ManagementPromote growth, and clearly lay out what career tracks there are internally. We often tell our managers well you can do this this and this to get to this level, but there is no program like that internally.

    Yes, I would recommend this company to a friend

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    A good place to work if you don't need to make a lot of money.

    Front Desk (Current Employee)
    Saint Pete Beach, Pinellas, FL

    ProsA 2% gratuity added for the front desk agents and a 10% retail commission. Also, it's a pretty fun place to work.

    ConsNo one is full time. It's not a place to invest your self long term. Most of the employees have other jobs or go to school.

    Advice to Senior ManagementOffer more full time positions for people who want it instead of hiring twice as many part time people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Average

    Front Desk (the SPA At the Peabody) (Former Employee)
    Orlando, FL

    Prosboring , easy punch in punch out mindless employment

    Consno commissions for front desk

    Yes, I would recommend this company to a friend

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    Just a Summer Job

    Fitness Attendant (Former Employee)
    Alexandria, VA

    ProsThe hours are fairly flexible, and it's a very easy job while you have it. If you like interacting with people, you definitely get a lot of interaction with people.

    ConsSome of the things I didn't like were that there's almost no chance of advancing within the company or in the field.

    Advice to Senior ManagementIf WTS wants to be a more successful company, they should treat their employees with better pay and benefits; there seems to be no room for advancement.

    No, I would not recommend this company to a friend

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