WTS International

  www.wtsinternational.com
  www.wtsinternational.com
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WTS International Reviews

Updated September 30, 2014
Updated September 30, 2014
20 Reviews
3.2
20 Reviews
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Gary Henkin
4 Ratings

Employee Reviews

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  1.  

    Good environment, little compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at WTS International full-time for more than a year

    Pros

    Good culture, co-workers are very friendly. My previous Director was a bit hard on everyone but only because her expectations were always 5 star, we could always count on her to get things done. free food in cafeteria.

    Cons

    big emphasis on upgrades. pay is stellar. Hotel staff is constantly looking down to the spa as a 3rd rate citizen. expect to have guests complain at checkout and front desk marking off the charges. Hotel manager will yes you to death and ultimately nothing will change.
    Also, new Director is hardly present. Supervisor is handling almost everything.

    Advice to ManagementAdvice

    I'd take time to talk to the supervisors one on one and see how operations are going. It'd also be beneficial to hear what the rest of the staff have to say.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  Fairfax, VA
    Former Employee - Front Desk in Fairfax, VA

    I worked at WTS International part-time for more than 3 years

    Pros

    I liked the people, the community feel, and everyone was cool with one another. I also enjoyed that I was able to do hw as I was a student in college, between my walk arounds and what not.

    Cons

    the 3 years I was there I got only a 50 cent raise. I understand I was part time but that's horrible. Also if your working for a smaller community area they basically pay you low wages and then expect you to open or close, clean everything, and watch the facility. They don't pay you for the amount of responsibility you have.

    Advice to ManagementAdvice

    There should be much better incentives for people to stay with the company. Like a raise for employees who stay and promotion opportunity even if they are students. These students could be graduating and a real benefit to the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great for training bad for long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WTS International full-time for more than 5 years

    Pros

    Had awesome management training and constant webinars. Great opportunity to learn the industry from start to finish.

    Cons

    Bad managers get rewarded and good people get let go. No way to build a positive work place.

    Advice to ManagementAdvice

    Listen to all your employees, not just your new management.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  New York, NY
    Former Employee - Front Desk in New York, NY

    I worked at WTS International part-time for more than a year

    Pros

    I enjoyed my time working the spa desk at one of the NYC higher end hotels. Overall, the clients were great. Of course a few were high strung but you get that with any job dealing with the public. I got to use the fitness facilities on my days off. Received discounts on the skincare products that the spa sold. For a PT gig I appreciated the higher salary at the time and that it wasn't a high stress environment.

    Cons

    Can't really say there we any for myself directly. My challenges had to do with my own work/life balance. This was my 2nd PT in addition to holding down a FT job. So my hours on the weekend were 1-8PM. So I was working seven days a week. Again not their fault.

    However, one of my co-workers who worked for the company for sometime. She was a more senior Front Desk attendant. After working at this location for years and going to school for hospitality, she wanted to be considered for a management position, but felt that she was overlooked. Which was unfortunate because she certainly acted as a Manager on Duty when the Spa Director wasn't available and was given a lot of responsibilities by the Director.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Unacceptable and you deserve better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist  in  Las Vegas, NV
    Current Employee - Massage Therapist in Las Vegas, NV

    I have been working at WTS International part-time for more than 3 years

    Pros

    Employee discount on spa services. Get to eat in the Trump employee dining room.

    Cons

    If you enjoy an unorganized system of management, cross your fingers marketing plans and questionable financial dealings then this company is for you. There is barely any training for new employees and mostly they just make you figure out how to do your job on your own. Just wing it is a favorite training method. Then they are quick to write you up, suspend you or fire you if you make a mistake. That is if you haven't left screaming yet. Because many people do. There is a revolving door of employees that never seems to stop going around. Which of course means being short staffed almost every shift. Or else having a very inexperienced staff, which sometimes is worse. The standards that once existed are rarely followed or taught. There is no team work, not even a sense of team. The front desk is pitted against therapists in terms of sales. Management is addicted to discounting, as they seem to believe this the only form of marketing in existence. Which contributes to the randomness of appointments. Don't get your hopes too high up for full time status, benefits or hiring up from within.

    Then there is the fact that you are not really an employee of the place you are working. But still have to deal with much of the crazy mess that is Trump Hotel. The employee parking lot is a nightmare on your car with broken asphalt everywhere. And good luck finding a parking spot, you're better off parking at the mall across the street. Human Resources is not located anywhere near the property location Nevada vs Maryland, so help or guidance is difficult to get. There is very little appreciation given for a job well done and very little care for employee and guest safety and well being.

    Advice to ManagementAdvice

    Remember it is an experience being sold not just a treatment. You do a great disservice to the guest when you tell them to be there 5-15 minutes before appointment. Which means they are rushed into their robe and sandals and onto the table. Where is the time to relax? People come to us with a desire to be taken care of. Tell them to arrive 30 minutes prior so they can use the steam or sauna and then shower. It makes a world of difference. Do a google search of employees before hiring them. You'd be surprised what comes up on google that background checks fail to report. Discounting is the lowest form of marketing. Try something else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Professional and Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA Director  in  Miami, FL
    Former Employee - SPA Director in Miami, FL

    I worked at WTS International full-time for more than 5 years

    Pros

    WTS has a solid infrastructure for support of the people they hire out in the properties. They have grown over the years and management up scale properties. The upper management is hands on and supportive.

    Cons

    I can't think of any con's .

    Advice to ManagementAdvice

    continue being the best in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A good place to work if you don't need to make a lot of money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk  in  Saint Pete Beach, Pinellas, FL
    Current Employee - Front Desk in Saint Pete Beach, Pinellas, FL

    I have been working at WTS International part-time for more than 5 years

    Pros

    A 2% gratuity added for the front desk agents and a 10% retail commission. Also, it's a pretty fun place to work.

    Cons

    No one is full time. It's not a place to invest your self long term. Most of the employees have other jobs or go to school.

    Advice to ManagementAdvice

    Offer more full time positions for people who want it instead of hiring twice as many part time people.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good company to work for with plenty of growth potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WTS International full-time for more than 3 years

    Pros

    Good pay, growth potential, and plenty of resources for support

    Cons

    Clients can be awful. Stressful

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA - Front Desk Assistant  in  San Diego, CA
    Former Employee - SPA - Front Desk Assistant in San Diego, CA

    I worked at WTS International part-time for more than a year

    Pros

    Flexible hours, great team and management.

    Cons

    No room for growth, no benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A professional, organized, and efficient organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Attendant  in  Alexandria, VA
    Current Employee - Fitness Attendant in Alexandria, VA

    I have been working at WTS International part-time for more than a year

    Pros

    I'm always impressed by the enthusiasum of our regional managers and how well our policies are established. I feel like anyone could walk in, open our standard ops, and be able to perform any task without confusion. I really feel like I've been given tools to become a better customer service representative and I'm proud to work for WTS.

    Cons

    I had an idea for a cost saving measure about a year ago and I mentioned it to my manager and she said she didn't think they'd use it. The corporate office implemented it a few months ago. I felt like I could have told them earlier and saved them even more money earlier.

    Advice to ManagementAdvice

    Please keep hiring energetic, efficient people. My managers really know how to manage and motivate my team.

    Recommends
    Positive Outlook

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