WTS International Reviews

Updated August 19, 2014
Updated August 19, 2014
19 Reviews

3.2
19 Reviews
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Gary Henkin
4 Ratings

Employee Reviews

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  1.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk (the SPA At the Peabody)  in  Orlando, FL
    Former Employee - Front Desk (the SPA At the Peabody) in Orlando, FL

    I worked at WTS International part-time for less than a year

    Pros

    boring , easy punch in punch out mindless employment

    Cons

    no commissions for front desk

    Recommends
    Neutral Outlook
  2. 2 people found this helpful  

    Shady pay scale practices and poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist  in  New York, NY
    Current Employee - Massage Therapist in New York, NY

    I have been working at WTS International part-time for more than a year

    Pros

    Not sure this is good, headquarter presence low to non-existent and the location is quiet.

    Cons

    Hire managers with poor people and organizational skills. Intimidation and retaliation from management is common. No HR present locally.
    Massage Therapist have a commission pay structure which includes product selling. It is very difficult to move up in pay structure scale or even maintain your rate, since percentage goals are high and discounted services are reduced from your pay. If you are given a discounted service to perform your pay is reduced in more ways than one. If you don't maintain an average ticket price you pay can be reduced. Evaluation is every 90 days. The stress to perform sometimes caused friction among therapist. There is no team building, but they say they want team players.
    They don't tell you how the average ticket total is calculated, but make you sign a contract saying your pay is based on net average ticket total.

    Advice to ManagementAdvice

    Be fair with your therapist. You pay your managers and support staff a decent salary then nickle and dime the therapist, the people who bring in the money.

    Doesn't Recommend
    Negative Outlook
  3.  

    A Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Coordinator  in  Los Angeles, CA
    Current Employee - Marketing Coordinator in Los Angeles, CA

    I have been working at WTS International

    Pros

    There is a lot of contact with senior management and a lot of support from the corporate office.

    Cons

    It is very difficult to move up in this company, especially if you start at the bottom. A lot of the hard work done by junior employees seems to get overlooked.

    Advice to ManagementAdvice

    More attention should be paid to the work done by employees. There needs to be more information about opportunities for growth.

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  5.  

    Great Spa, WTS working hard to make it exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Massage Therapist  in  Manalapan, FL
    Former Employee - Massage Therapist in Manalapan, FL

    I worked at WTS International

    Pros

    Great Pay
    Great Environment
    Good communication
    Good team building and morale building

    Cons

    Shaky on benefits, none when I was there as a fulltime employee, but always hearing that it was in the works
    Pushing the selling of products on Massage Therapists during treatments with guests, and then basing the massage therapist income on their selling, typically massage therapist don't sell products so much, upgrades yes, but not products

    Advice to ManagementAdvice

    You're doing great, just make sure the therapists are judged more on their massage skills than the selling.

    Recommends
  6.  

    Just a Summer Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fitness Attendant  in  Alexandria, VA
    Former Employee - Fitness Attendant in Alexandria, VA

    I worked at WTS International

    Pros

    The hours are fairly flexible, and it's a very easy job while you have it. If you like interacting with people, you definitely get a lot of interaction with people.

    Cons

    Some of the things I didn't like were that there's almost no chance of advancing within the company or in the field.

    Advice to ManagementAdvice

    If WTS wants to be a more successful company, they should treat their employees with better pay and benefits; there seems to be no room for advancement.

    Doesn't Recommend
  7. 1 person found this helpful  

    Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD

    I have been working at WTS International

    Pros

    Can make good friends at work. Get to travel to some pretty good hotels in the US

    Cons

    Lack of communication within the company. Lack of leadership.

    Advice to ManagementAdvice

    Hire a business manager to help grow the company. Pay people market rates. Explain company policy and seek buy-in from staff. Keep consistent policy, dont change them on a whim.

    Doesn't Recommend
  8. 1 person found this helpful  

    WTS, and interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD

    I worked at WTS International

    Pros

    WTS describes themselves as the "rolls royce" of leisure management firms, and they are just that. They provide very specific scopes of work for their clients and work 100% to meet their needs.

    Cons

    While trying to 100% meet client needs- they somewhat let their internal employees feel the brunt of their dissatisfaction.

    Advice to ManagementAdvice

    Promote growth, and clearly lay out what career tracks there are internally. We often tell our managers well you can do this this and this to get to this level, but there is no program like that internally.

    Recommends
  9. 3 people found this helpful  

    WTS - neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Miami Beach, FL
    Current Employee - Anonymous Employee in Miami Beach, FL

    I have been working at WTS International

    Pros

    At times , wts locations provide a nice enviromenment.

    Cons

    Lack of communication, and accountability. Can you say, abandonment?

    Advice to ManagementAdvice

    Re structure, less promotions of sales, more nurturing contracts.

  10. 2 people found this helpful  

    Reports about reports!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - SPA Director
    Former Employee - SPA Director

    I worked at WTS International

    Pros

    They secure great benefits and salaries for their spa directors. They train spa directors in their mgmt course which is relatively helpful, if you are really new to the industry.

    Cons

    They have you create a "client report" every month which is incredbly time consuming to make. It is a report about everything you have been working on all month as well as the financial performance. The reason they need this is to validate the giant management fee that they take. Basically they work their spa directors really hard then take the credit when you are successful with a project. And guess what - you get the blame if something is unsuccessful, even if they directed you to do it.. The reports are relentless - I was creating reports about the reports I had done that month at one point. And if the client ends the WTS contract you also lose your job and cannot stay on.

    Advice to ManagementAdvice

    Stop with the spreadsheets already!

    Doesn't Recommend

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