WTS International

www.wtsinternational.com
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Employee Reviews

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  1.  

    A professional, organized, and efficient organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Attendant in Alexandria, VA
    Current Employee - Fitness Attendant in Alexandria, VA

    I have been working at WTS International part-time (more than a year)

    Pros

    I'm always impressed by the enthusiasum of our regional managers and how well our policies are established. I feel like anyone could walk in, open our standard ops, and be able to perform any task without confusion. I really feel like I've been given tools to become a better customer service representative and I'm proud to work for WTS.

    Cons

    I had an idea for a cost saving measure about a year ago and I mentioned it to my manager and she said she didn't think they'd use it. The corporate office implemented it a few months ago. I felt like I could have told them earlier and saved them even more money earlier.

    Advice to ManagementAdvice

    Please keep hiring energetic, efficient people. My managers really know how to manage and motivate my team.

    Recommends
    Positive Outlook
  2.  

    Age Descrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Clubhouse Manager/Lifestyle Director in Apollo Beach, FL
    Former Contractor - Clubhouse Manager/Lifestyle Director in Apollo Beach, FL

    I worked at WTS International as a contractor (more than a year)

    Pros

    Salary was good..however, hours were very long. I worked hours in a positive manner..having always had excellent work ethics.

    Cons

    I had years more experience then my immediate supervisor..she was in no way equipped to manage and knew it. I am and was very easy and gracious to work with...too bad she wasn't!

    Advice to ManagementAdvice

    They need to be more proactive. If you hire an experienced and extremely effectual person to work for you in "the field"...why not listen to them when they are being charged with things they did not do?
    You lost two very good employees...interestingly enough, much older and more experienced then the immediate supervisor. A similar situation arose with a fellow employee of WTS also in the same position as myself. There were over 400 e-mails protesting my dismissal by the residents. They complained that they had finally gotten someone from WTS who knew what they were doing and WTS let me go. I was framed.

    Doesn't Recommend
  3.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk (the SPA At the Peabody) in Orlando, FL
    Former Employee - Front Desk (the SPA At the Peabody) in Orlando, FL

    I worked at WTS International part-time (less than a year)

    Pros

    boring , easy punch in punch out mindless employment

    Cons

    no commissions for front desk

    Recommends
    Neutral Outlook
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  5. 2 people found this helpful  

    Shady pay scale practices and poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist in New York, NY
    Current Employee - Massage Therapist in New York, NY

    I have been working at WTS International part-time (more than a year)

    Pros

    Not sure this is good, headquarter presence low to non-existent and the location is quiet.

    Cons

    Hire managers with poor people and organizational skills. Intimidation and retaliation from management is common. No HR present locally.
    Massage Therapist have a commission pay structure which includes product selling. It is very difficult to move up in pay structure scale or even maintain your rate, since percentage goals are high and discounted services are reduced from your pay. If you are given a discounted service to perform your pay is reduced in more ways than one. If you don't maintain an average ticket price you pay can be reduced. Evaluation is every 90 days. The stress to perform sometimes caused friction among therapist. There is no team building, but they say they want team players.
    They don't tell you how the average ticket total is calculated, but make you sign a contract saying your pay is based on net average ticket total.

    Advice to ManagementAdvice

    Be fair with your therapist. You pay your managers and support staff a decent salary then nickle and dime the therapist, the people who bring in the money.

    Doesn't Recommend
    Negative Outlook
  6.  

    A Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Coordinator in Los Angeles, CA
    Current Employee - Marketing Coordinator in Los Angeles, CA

    I have been working at WTS International

    Pros

    There is a lot of contact with senior management and a lot of support from the corporate office.

    Cons

    It is very difficult to move up in this company, especially if you start at the bottom. A lot of the hard work done by junior employees seems to get overlooked.

    Advice to ManagementAdvice

    More attention should be paid to the work done by employees. There needs to be more information about opportunities for growth.

  7.  

    Great Spa, WTS working hard to make it exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Massage Therapist in Manalapan, FL
    Former Employee - Massage Therapist in Manalapan, FL

    I worked at WTS International

    Pros

    Great Pay
    Great Environment
    Good communication
    Good team building and morale building

    Cons

    Shaky on benefits, none when I was there as a fulltime employee, but always hearing that it was in the works
    Pushing the selling of products on Massage Therapists during treatments with guests, and then basing the massage therapist income on their selling, typically massage therapist don't sell products so much, upgrades yes, but not products

    Advice to ManagementAdvice

    You're doing great, just make sure the therapists are judged more on their massage skills than the selling.

    Recommends
  8.  

    Just a Summer Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fitness Attendant in Alexandria, VA
    Former Employee - Fitness Attendant in Alexandria, VA

    I worked at WTS International

    Pros

    The hours are fairly flexible, and it's a very easy job while you have it. If you like interacting with people, you definitely get a lot of interaction with people.

    Cons

    Some of the things I didn't like were that there's almost no chance of advancing within the company or in the field.

    Advice to ManagementAdvice

    If WTS wants to be a more successful company, they should treat their employees with better pay and benefits; there seems to be no room for advancement.

    Doesn't Recommend
  9. 1 person found this helpful  

    Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD

    I have been working at WTS International

    Pros

    Can make good friends at work. Get to travel to some pretty good hotels in the US

    Cons

    Lack of communication within the company. Lack of leadership.

    Advice to ManagementAdvice

    Hire a business manager to help grow the company. Pay people market rates. Explain company policy and seek buy-in from staff. Keep consistent policy, dont change them on a whim.

    Doesn't Recommend
  10. 1 person found this helpful  

    WTS, and interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD

    I worked at WTS International

    Pros

    WTS describes themselves as the "rolls royce" of leisure management firms, and they are just that. They provide very specific scopes of work for their clients and work 100% to meet their needs.

    Cons

    While trying to 100% meet client needs- they somewhat let their internal employees feel the brunt of their dissatisfaction.

    Advice to ManagementAdvice

    Promote growth, and clearly lay out what career tracks there are internally. We often tell our managers well you can do this this and this to get to this level, but there is no program like that internally.

    Recommends
  11. 3 people found this helpful  

    WTS - neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami Beach, FL
    Current Employee - Anonymous Employee in Miami Beach, FL

    I have been working at WTS International

    Pros

    At times , wts locations provide a nice enviromenment.

    Cons

    Lack of communication, and accountability. Can you say, abandonment?

    Advice to ManagementAdvice

    Re structure, less promotions of sales, more nurturing contracts.

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