Wachovia Reviews

Pros

The offices have nice, clean facilities and security

Cons

Unfortunately, some very intelligent employees are pigeon holed

Advice to Senior Management

Listen to your employees for new fresh ideas that will help improve profits

Pros

The educational opportunities are wonderful. The job was challenging and fulfilling. Received investment licenses. Also there was a wonderful opportunity to create internal partnerships with other areas of the company to have successful performance.

Cons

Management was scattered, stubborn, and insecure when employees performed well. Management and Senior Management was also so desperate to post numbers and perform well as a region, that they were constantly changing strategies (which were questionable and ineffective) literally every other week and overwhelmed employees with excessive micro-management paired with threats. With the micro-management, everything became a number one priority to the point to where employees where ineffective, diminishing performance and customer service.

Advice to Senior Management

Management should be more purposeful with their strategies and open to feedback on what is working and what is not working. Threats are only useful when trying to turn around a team that is failing, not a team that is already performing well.

Pros

Pay was good when I started although I've heard salaries have taken a dip. Benefits and 401k plan are very good.

Cons

Very disjointed communications between management and sales.

Advice to Senior Management

Offer ways to move up in the company for performance, and not stifle creativity by focusing so much on widgets.

Pros

Managers are usually understanding. The system is easy to work with and they really train their employees and prepare them for work.

Cons

They don't take the tellers and lower employees seriously at all. They only care about upper management and there is no way to "work your way up" even they claim its possible.

Advice to Senior Management

Listen to tellers and people who actually work in the banks. They know more than upper management who just randomly come in the banks.

Pros

Once upon a time, they paid well.

Cons

We have to work on Saturday's and yet no day off in the week. We do OT, cannot say it

Advice to Senior Management

Don't push on Sales like today is the end of the world. There is no human connection. Just numbers game

Pros

Salary was ok. Probably why people stayed!

Cons

Wells Fargo runs the show now and they are clueless.

Pros

Benefits package is nice. PTO and prescription drug. Pay is ok

Cons

It is a sales position. Customers do not matter, hit your goal at all costs!! Every hour your manager asks how many accounts you have. Managers do not help with customer issues, they pass the issues on to the bankers and are not very well trained. Most managers do not have recent experience as bankers or tellers. They do not know company policy and state it is their job to "help get the numbers" not to help with customer issues. Constant misinformation---policies are changing daily. Commission is more or less unobtainable.

Advice to Senior Management

Train your staff and care about the customer. They are why we have jobs. Take responsibility.

Pros

Most of the team members that you work with are great...the loyal customers certainly make it worth coming to work everyday.

Cons

Recognition was only good for what you did at the moment. And it always came with what you didn't do that day. Work/life balance was pretty much non-existent....it seemed that upper management talked the talk but did not walk the walk. Customers didn't seem to matter anymore, it used to be that we did what was right for the customer, but now it is just what can we get from the customer. Getting new product sales for the day but having no retention efforts just don't make sense.

Advice to Senior Management

Say and do what you mean. Don't give mixed signals in telling team members what is expected of them. If you tell people they should have a work/life balance, show it. Be consistent in your daily expectations....how can people schedule their day (to get their job done in a timely manner) when conference calls are scheduled throughout the day (sometimes as many as 5) and then scheduling call nights on the fly or having cool down calls that last an hour....which then leaves management to have to stay as late as 7:30 pm to get their stuff done.

Pros

Excellent commission structure for Sales Employees

Cons

Too many different sales categories to hit them all

Pros

get a lot of pto although its tough to schedule it. easy job dont have to do much as long as you stay under the radar

Cons

the only people who get promoted are bankers who work in busy branches and get a lot of walk in customers. bankers with less knowledge than others get promoted just because of more walk in. managers try to micromanage like crazy. if you do well one week its forgotten by the next week if you dont hit your numbers. all managers care about is numbers even though its supposed to be all about the customer in reality its all about the numbers. since wells fargo came in is when things started to go south. management showed us how much bankers made in wells fargo and never aligned the salary since they change the incentive program. and the incentive program with wells is 100 times harder to make money than it was with wachovia