Waffle House

www.wafflehouse.com

Waffle House Reviews

Updated January 26, 2015
Updated January 26, 2015
292 Reviews
2.7
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waffle House Chairman and CEO Joe W. Rogers Jr.
Joe W. Rogers Jr.
172 Ratings

Review Highlights

Pros
  • Known for great job stability (company is not going anywhere), opportunity for advancement, great training program (about 3 months long) (in 7 reviews)

  • Paid Vacation - Every level of management gets 3 (in 12 reviews)


Cons
  • If your immediate manager reports to upper management that you are not a brown noser forget it (in 20 reviews)

  • I had to work all holidays and barely got to spend time with my kids (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson/Waitress in Sandy Springs, GA
    Former Employee - Salesperson/Waitress in Sandy Springs, GA

    I worked at Waffle House full-time (more than a year)

    Pros

    Cash every day and meeting interesting people

    Cons

    It was the hardest job I've ever had.

    Advice to ManagementAdvice

    Listen to your employees more

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I've learned that the customer really appreciate a server. That's why I loved the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Sandy Springs, Fulton, GA
    Former Employee - Waiter in Sandy Springs, Fulton, GA

    I worked at Waffle House

    Pros

    I met some friends through being there and learned to really get to know people and tend to their needs.

    Cons

    Sometimes, team-work means allowing people to be wrong and attempt to help rather than judge.

    Advice to ManagementAdvice

    Keep doing your best to improve customer service and accept misunderstandings and move forward.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Manager in Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager Trainee in Jacksonville, FL
    Former Employee - Unit Manager Trainee in Jacksonville, FL

    I worked at Waffle House full-time (less than a year)

    Pros

    Great people, Juke box to be played, Free food

    Cons

    The hours can be long, work ALL Holidays, you have to cover if the 3rd shift cook calls in sick. Once you get off work at around 4 you must go back to the store for drawer change EVERY SINGLE Friday, Saturday, and the day before you get off.

    Advice to ManagementAdvice

    Stop with all the drawer changes

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good management experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Manager
    Current Employee - Unit Manager

    I have been working at Waffle House full-time (less than a year)

    Pros

    Set schedule after training (6:30 am to 3:00 pm) six days working and two days off. Excellent upper management support. Compensation base on performance ($3000 is the minimum before taxes in the period. It can be more depending on performance). Excellent training program with hands on the job. Excellent meal policy (you can eat as much as you want during your shift). Stock ownership. Opportunities for advancement. Easy business to understand after training.

    Cons

    Open 24/7. It is only one manager for the whole restaurant during firsts and part of second shift. The manager is always on call. High turn over rate. Difficult to staff. It is the manager responsibility to cover the shift if nobody else can work it. Poor benefits package. Management main duty is to cook (this make difficult to supervise the business).

    Advice to ManagementAdvice

    Higher pay and benefits for hourly associate to avoid turn over. Assistant manager for the store. Better benefits package.

    Recommends
    Positive Outlook
  6.  

    Unit Manager/ Mother/ Father/ Indentured Servant...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Manager
    Current Employee - Unit Manager

    I have been working at Waffle House full-time

    Pros

    The people. Working at Waffle House is a very eye opening experience. You will will learn how to run a business, because if you do not learn you will go broke.

    Cons

    The people. Join and you will soon find out...
    Work/Life balance
    Weekend and Holiday drawer changes.
    Did I mention the people?

    Advice to ManagementAdvice

    Tell the truth. Give regular HONEST feedback to management team. Stop being so secretive about stuff.

    Recommends
    Neutral Outlook
  7.  

    Fantastic and Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson in Fort Walton Beach, FL
    Current Employee - Salesperson in Fort Walton Beach, FL

    I have been working at Waffle House full-time (more than a year)

    Pros

    Acts like family, supportive, honest, and reliable. Solves any problem professionally.

    Cons

    Open 365 no matter what. Flood, blizzard, hurricane, Christmas, Thanksgiving, New Years, and anything else.

    Advice to ManagementAdvice

    You guys are awesome as a corporation. The only problems I have experienced with upper management in my store would be with the District managers. The ones that I have worked with have good days and bad days, but seem to be more focused on their phones, and what's going on at their other stores, than on the store they're at.

    Recommends
    Positive Outlook
  8.  

    Enjoy working at waffle house

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waffle House

    Pros

    Great opportunity to advance through the ranks of the company

    Cons

    Dealing with the employees and their lack of work ethic

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Unit manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Manager in Houston, TX
    Current Employee - Unit Manager in Houston, TX

    I have been working at Waffle House full-time

    Pros

    Good pay, friendly environment, paid vacation, lots of support from upper management. Company really seems to be people oriented. Good management training program.

    Cons

    Long hours, phone calls at all hours, little work/life balance, no holidays off,

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I had a great experience and a good work schedule.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waffle House

    Pros

    I had a good work schedule and an understanding boss. Great leadership and easy to make friends

    Cons

    It was hard to climb the corporate ladder.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Management Trainee Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager Trainee in Georgetown, KY
    Former Employee - Unit Manager Trainee in Georgetown, KY

    I worked at Waffle House full-time (more than a year)

    Pros

    Managerial experience, hands on cooking experience, learn the ins-outs of running your own restaurant (unit), and fast pace work environment.

    Cons

    It's really dependent on WHERE YOU ARE. I do not like to generalize the company, but the values it promotes as family business that takes care of its employees and managers is a joke. You work long strenuous hours. The recruit college student straight out of school because they know they don't have a family life obligation to tend to outside of work and can thus can focus SOLEY on running your restaurant. It's a 24/7 establishment, meaning managers are ALWAYS ON CALL. Call offs and finding good and consistent workers is a nightmare. Not to mention its the food industry and the world of waitressing, so there will be alot of employees who you know are on drugs but you keep them because otherwise you will be short-staffed. Its just a never ending cycle of stress.

    Advice to ManagementAdvice

    Entitely too much to type.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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