Waffle House

  www.wafflehouse.com
  www.wafflehouse.com

Waffle House Reviews

Updated December 12, 2014
Updated December 12, 2014
273 Reviews
2.6
273 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waffle House Chairman and CEO Joe W. Rogers Jr.
Joe W. Rogers Jr.
158 Ratings

Review Highlights

Pros
  • Known for great job stability (company is not going anywhere), opportunity for advancement, great training program (about 3 months long) (in 7 reviews)

  • Paid Vacation - Every level of management gets 3 (in 12 reviews)


Cons
  • If your immediate manager reports to upper management that you are not a brown noser forget it (in 20 reviews)

  • I had to work all holidays and barely got to spend time with my kids (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Loved the customers and most staff; upper management played favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Mesquite, TX
    Former Employee - Server in Mesquite, TX

    I worked at Waffle House full-time (more than an year)

    Pros

    Cheap health and life insurance.
    Guaranteed raises (seemed random and it could be as low as <5¢ an hour).

    Cons

    If you have a good management team, they're aren't any cons, really.

    Advice to ManagementAdvice

    Rockwall, Mesquite, and Terrell, TX Management: fix your stores, listen to your employees' problems and fix it if it's in your power to do so (most of the time we're asking for things that will help us be more efficient.

    Recommends
    Approves of CEO
  2.  

    Great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waffle House

    Pros

    Great benefits and job security.

    Cons

    Long hours, no time to enjoy pay.

    Advice to ManagementAdvice

    Spend more time with your unit managers and their development.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Working

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waffle House

    Pros

    You meet different people from all walks of life

    Cons

    If your working at a store that's slow don't expect a lot of tips.sometimes rude customers, employees.The manager at the one I was working at always would change the schedule lots of drama at times

    Advice to ManagementAdvice

    Change how you guys treat employees

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    A things need to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Roanoke, VA
    Current Employee - Server in Roanoke, VA

    I have been working at Waffle House

    Pros

    Good reasons to work here
    You CAN make good money
    Its Retro
    Customers are actually kinda cool (sometimes)

    Cons

    No Personal Life! - you have to pick between that date with that person you have wanted to money
    Third shift treated bad - I do third shift and we ALWAYS get the short end of the stick, we are always stuck with the cleaning/prep from other shifts. No matter how much we do in sales its got to be prefect by 7 AM
    You must work holidays - no matter that your granma is coming from Utah to see you, you have to work and its normally a LONG shift (If you are on third)
    Complaints to managers about the extra cleaning that is left on third is answered with "Well someone has to do it and you have ten hours" - Um excuse me?
    VERY wasteful when it comes to paper
    Servers wont swap sections and if you speak up to try to get that to happen they will try to run you off
    No Dishwasher we have to wash everything by hand even tho we dont use sanitizer we use actual dish detergent that can't be sanitary
    The pull drop mark system is flawed it slows things down makes things harder to call (in the old days we would say for instance "Order over medium plate and a bacon" now its "Pull one bacon drop on hashbrown" ad which point the cook calls for our mark and we call the order) I also find it unsanitary.
    To much favoritism for day shift

    Advice to ManagementAdvice

    Changes need to me made
    Holiday work times
    The treatment of Third shift
    the pay
    the cleaning
    Cross training
    How can things be made faster yet more sanitary
    Anything to fix the issues above

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Misery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager in Atlanta, GA
    Former Employee - Unit Manager in Atlanta, GA

    I worked at Waffle House full-time (more than 3 years)

    Pros

    I enjoyed working with my team of employees. A lot of camaraderie. The company offers excellent training for its managers and invests a lot of money.

    Cons

    Misery. No personal life. Rarely have weekends off. The worst part is that success is not always rewarded with promotion. The company keeps nonperforming managers in place and at the low to mid level management level, the lousy performers have just as good an opportunity for promotion because it is based on seniority, not performance. Pay for hourly workers hasn't changed in 20 years almost, which means it's very very difficult to keep a qualified staff.

    Advice to ManagementAdvice

    The company should reconsider the pyramid scheme style salary structure. VPs make more in a week that the entire staff of most restaurants combined, and it's not okay to treat your employees like dirt.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Comany does not follow through on promises, must work all holidays or be terminated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Orientation Manager/Salesperson in Beaumont, TX
    Former Employee - Orientation Manager/Salesperson in Beaumont, TX

    I worked at Waffle House full-time (more than 8 years)

    Pros

    Willing to let you have a weekend off if notified in advance and it does'nt correlate with a holiday or blackout period.

    Cons

    Will work every weekend and holiday.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great place learn and thrive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Manager in Lithonia, GA
    Current Employee - Unit Manager in Lithonia, GA

    I have been working at Waffle House full-time (more than 3 years)

    Pros

    Opportunity to develop and refine leadership skills
    Learn micro and macro business management
    Cultivate people skills
    You will learn to make beautiful food
    Master customer relations
    And much much more

    Cons

    You will learn how you manage areas of stress
    Holidays are working days

    Advice to ManagementAdvice

    Continue to encourage persons at all levels
    Help maximize someone's strengths and redirect weakness for success

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Manager
    Current Employee - Unit Manager

    I have been working at Waffle House full-time (more than 3 years)

    Pros

    Known for great job stability (company is not going anywhere), opportunity for advancement, great training program (about 3 months long)

    Cons

    Be ready for long hours. Six day work week with two days off (they treat your days off as sacred). You're required to work on holidays

    Advice to ManagementAdvice

    More constructive criticism. They won't give you an outside opinion until it's time to write you up for it -___-

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Working at the waffle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson in Wilmington, NC
    Current Employee - Salesperson in Wilmington, NC

    I have been working at Waffle House full-time (less than an year)

    Pros

    you make decent money during the summer. I averaged 500 a week. And during winter i average 300 a week.

    Cons

    stress, lazy coworkers make work harder, dealing with the public can be unnerving

    Advice to ManagementAdvice

    keep your cool when you are stressed flipping on employees because your angry doesnt help anybody

    Approves of CEO
  11.  

    Incredibly hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Waffle House full-time (less than an year)

    Pros

    Decent pay, interesting people, different everyday, fun environment, in depth training program, free food while working, very clean,

    Cons

    Terrible hours, rough work, the employees have cliques, both in management or associates, they all have little groups and it can be hard to fit in at first.

    Advice to ManagementAdvice

    Communicate better

    Recommends
    Positive Outlook
    Approves of CEO

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