Wag Hotels Reviews

Updated March 21, 2015
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2.7
8 Reviews
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Ritu Raj
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Employee Reviews

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  1. Okay for student work but not for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Employee in West Sacramento, CA
    Former Employee - Guest Services Employee in West Sacramento, CA

    I worked at Wag Hotels part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -flexible hours if you are a college student
    -most of your coworkers (not upper management) are cool to work with
    -you get to play with dogs!

    Cons

    -required to work weekends and holidays (as it is a hotel)
    -upper management can be a bit of a pain
    -you pick up LOTS and LOTS of poop

  2. Fun job, awful management and company structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services
    Current Employee - Client Services

    I have been working at Wag Hotels

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Getting to work with lots of dogs!
    -Great co workers
    -animal lovers all around! (Clients, co workers, managers)
    - decent pay

    Cons

    - Very outdated computer system
    - Very poor training for client services position
    - shady practices especially from managers towards staff that have been on the team for a while
    - pay doesn't feel like enough for the amount of work that is required to do your job well
    - So many loopholes in policies, and other "gray areas"
    - favoritism by managers
    -extremely high turnover rate!
    - management fires and hires employees constantly

    Advice to Management

    - please update computer system
    - be honest and straight forward with policies abd expectations
    - implement formal and more thorough training for all positions
    - possibly consider increasing pay rate for employees that stick around for more than the probationary period

  3. Unpleasant work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Wag Hotels part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sweet dogs, lots of puppy cuddles and some insurance coverage

    Cons

    Downright mean staff, no employee regulation (some employees get to do whatever they want, others are fired on a whim) and unfeeling management. High pressure, minimum wage. Wouldn't recommend.

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  5. "Learning experience"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Employee in San Francisco, CA
    Current Employee - Guest Services Employee in San Francisco, CA

    I have been working at Wag Hotels part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    —200+ dogs
    —Always busy* (...cleaning up pet eliminations)
    —After 90 days, Company will consider a raise, promotion and/or benefits

    Cons

    —Management's disinterest in balancing employees' work and home life
    —Employee turnover ratio
    —Office culture...this is far from a "family atmosphere"
    —Experienced co-workers are not approachable, but I can't blame them for that—every day, there are new employees with inadequate training
    —Time-off policies...say, "Goodbye, Christmas," or any other holiday—now, you're working

    Advice to Management

    —Use an aptitude test before hiring employees and/or offering a particular position to someone

  6. Made to feel alienated almost right away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wag Hotels part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible hours if you need to go to school.
    Get to work with dogs for a good part of your day.

    Cons

    Got paid less than front desk even though they hardly have to do any physical labor (or put themselves at risk with mean dogs).
    Managers didn't comply with a couple labor laws, mainly giving you a lunch break after 5 hours during an 8 hour shift and forcing you not to take lunch on a 6 hour shift (you both have to agree to this arrangement for it to be legal).
    No room for advancement or pay raises.
    Have a college degree and got paid less than other new hires without one.
    "part time" hours can be about 40 hours a week sometimes, very little notice with new schedules coming out.
    Bare minimum time given for breaks and lunches.
    Management does not have very good interpersonal skills, possibly why they work with dogs for a career.
    Some employees who had been there longer treated new hires like dirt.

    Advice to Management

    Offer small raises to people that perform their job well, give decent wages to new hires so you don't have such an incredibly high turn over (which costs you more money in the long run).

  7. If you understand dogs, this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Day Play in San Francisco, CA
    Current Employee - All Day Play in San Francisco, CA

    I have been working at Wag Hotels part-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    *Being around the dogs all day
    *Easy to communicate needs to guest services/client services
    *Work to accommodate specific schedules (school, cant/can work certain times)
    *Approachable managers/staff
    *Praise from seniors
    *Definite team effort
    *Thoughts are acknowledged/listened to (plans for specific dog, concerns, etc.)
    *Managers/Supervisors do the same work as guest services/client services (ADP if needed)

    Cons

    *Set training program not in place for ADP
    *High staff turnover
    *Hours (part-time)
    *Schedule posted 1-3 days before end of previous schedule
    *Expect to work holidays & weekends
    *Slow/Outdated Computer System
    *Can be stressful as different dogs require different things (more correction, high energy groups, etc.)

    Advice to Management

    *Set training program for All Day Play (safety, specific dog training/commands, specific procedures, cross-training, etc. )
    *Required individual team meetings for specific departments (ADP, GS, CS)
    *Team lead for ADP (listed on schedule)

  8. Work is satisfying, but employee loyalty goes unnoticed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - ADP, Guest Service, Client Service in San Francisco, CA
    Current Employee - ADP, Guest Service, Client Service in San Francisco, CA

    I have been working at Wag Hotels

    Pros

    - Working with dogs is great.
    - Employees are helpful with one another.
    - Company will provide food during Thanksgiving and Christmas (gave small bonus this year).
    - Managers and Supervisors will do the same work as employees to meet deadline.
    - If you are a student, Wag will accommodate your work schedule with your school schedule.

    Cons

    - reviews and pay increases are non-existant
    - high staff turnover
    - praise by management is sparse
    - safety training by management in regards to working with the dogs is limited.
    - You can get hurt (bit by dog, slip and fall on wet floors, improper use of cleaning fluids or equipment)
    - A few days notice on posting of employee's work schedule
    - work holidays and weekends
    - slow out-dated computer equipment

    Advice to Management

    - Timely employee reviews
    - Better training and supervision of new employees by management
    - Improve interaction and communication between Management and Employees
    - Transparency

  9. Hard work balanced by playing with dogs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Service in West Sacramento, CA
    Current Employee - Guest Service in West Sacramento, CA

    I have been working at Wag Hotels

    Recommends
    Recommends

    Pros

    The dogs are great. Communication is open and the boss always has her door open. Everybody has fun while working.

    Cons

    Expected to work weekends and holidays. Watching dogs can be boring. It can be hard work: there's lots of sweeping, mopping, scrubbing, picking up poop.

    Advice to Management

    You've got to be the one's cheerleading everybody, all day long. Sometimes management gets low on energy and look like they don't want to be there.

Wag Hotels Photos

Front play area.
Lobby
Waiting Area

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