WageWorks Reviews

Former Employee – worked at WageWorks as a contractor for less than a year

Pros – Great building in convenient location with excellent co-workers

Cons – QA is very restrictive. If customers rate you excellent based on your response to their needs QA rates you based on every call being the same.

Advice to Senior Management – Keep adding clients.

Yes, I would recommend this company to a friend

Current Employee – been working at WageWorks as a contractor for less than a year

Pros – Although a number of the job openings are seasonal/contract positions, there are opportunities for top performers to obtain permanent employment. Overall, WageWorks offers competitive wages, bonus opportunities for those who excel in their roles based on the department they work in. This has been the most professional call center I have had the privilege of working in here in the greater Phoenix area.

Cons – Amongst the 100+ call centers in the Phoenix area, company brand is not as strong as it should be. Would like to see the Tempe office more involved with community outreach programs/partners so as to establish WageWorks as an employer of choice in an ever increasing & competitive market for well qualified job seekers.

Advice to Senior Management – You are on the right track, continue to move forward. There is always room for improvement.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at WageWorks as a contractor for less than a year

Pros – Pay is typical of call center position and they also feed you lunch (Only when they require mandatory overtime)

Cons – It's boisterous work environment, with rude co-workers (especially in the escalation department) who're inept, deluded, incompetent at doing their job. Big Brother mentality prevails at WageWorks, and they have no problem in overworking people to point of exploitation. Extrapolate what happens at WageWorks and you'll soon realize it's just another dead end job. If you're meaningful work look elsewhere, since the only type of work offered at WageWorks consist of being mundane,and repetitious by nature.

Advice to Senior Management – Why bother they (Management) treat you as an expendable commodity,

No, I would not recommend this company to a friend

Former Employee – worked at WageWorks full-time

Pros – Great coworkers. Very supportive, and are team players. Middle management does everything in their power to empower you to do your job, at least in Product Support. They keep your best interests at heart, so you can focus on putting out quality work. Pay is competitive, at least in Product Support.

Cons – Upper management likes to micromanage, by proxy, at least in Product Support. Upper management has the mentality of "if it ain't broke, let's try to fix it anyway". Your ability to 'fall in line', will get you further than talent, which is why most of the talent has left for better opportunities. Brown-nosing doormats would fit in well here. There's an aire of guilty, until proven innocent, with upper management. Also, very top heavy company. Too many chiefs. Not enough Indians. There are a different set of rules for management, versus subordanents. Your personal metrics are like a game of whack-a-mole, that upper management likes to play with.

Advice to Senior Management – Management style of upper management needs to change, otherwise the department will continue to loose good employees. The "my employees are expendable" mindset only works at places like McDonalds. When you're dealing with skilled labor, your organization is the expendable party. Try not leading by creating an atmosphere of fear and distrust. You might find that your employees; work harder, turnover less, and you don't have to do as much delegating. Seems to be working for Google.

Former Employee – worked at WageWorks full-time for more than 7 years

Pros – Good benefit package and generous paid time off policy.

Cons – Lots of cons. Acquired our mom n pop company and eventually laid off about 50 people, including me. Turned the customer service oriented office into a call center with lots of new rules. Disorganized. Promotions were given only to the management and the worker bees were expendable. They are generally lousy to work for.

Advice to Senior Management – If you lay off good people due to a "workforce reduction" and then find you are understaffed, why not offer those folks a chance to come back and work again???

No, I would not recommend this company to a friend

Current Employee – been working at WageWorks full-time for more than 3 years

Pros – Nice office, nice area/location, decent people working in the office

Cons – NO perks for the little people at all!! Nothing! Lucky if we get a "merit" increase, which you hope is a whole 3%!!! Oh, and that MIGHT cover the health insurance increase that one might have for the new year. The little people will never get ahead.

Advice to Senior Management – Give the "non management" folks something for goodness sake! Some kind of INCENTIVE to WANT to work there because we like it - not because we HAVE to because the job market sucks right now!

No, I would not recommend this company to a friend

Former Employee – worked at WageWorks full-time for more than 7 years

Pros – Good pay, good benefits, nice people to work with.

Cons – High stress in meeting quality expectations. You are not always informed of policy changes and may be written up for them instead of coached. Let management know that there is leeway to coaching instead of writing someone up for a training and career growth.

Advice to Senior Management – Be sure you are treating everyone the same respect. Should be sure to train all CSRIII's on all processes to be sure to share in the workload equally. Some representative are on the phones more than others who have been pulled off to do projects. If everyone is trained then they can assist equally.

Yes, I would recommend this company to a friend

Former Employee – worked at WageWorks

Pros – - strong commitment by executive management to ensue WW is the industry's leading company
- executive management are very talented and committed to success
- employees tend to be very nice people
- good team building efforts such as Friday afternoon mixers, office holiday celebrations
- good systems and excellent in-house IT support

Cons – - could have done with more frequent communication regarding personal performance from direct supervisors, but noted improvements were made as HR implemented a more robust annual review process and encouraged more frequent dialogue

Yes, I would recommend this company to a friend

Current Employee – been working at WageWorks

Pros – Overall nice people to work with.

Cons – Worst leadership from senior management. Benefit plan is shabby.

Advice to Senior Management – Listen to your employees and time to make some changes.

No, I would not recommend this company to a friend

Former Employee – worked at WageWorks

Pros – The pay is some what fair to that of similar positions. They offered a clean and safe work environment. You can eat at your desk.

Cons – The management was only focused on advancement of themselves. The company as a whole is looking out for only itself, management appeared to have no regard toward their employees or personal lives.

Advice to Senior Management – Some leadership training would be very beneficial for any person in a management role.

No, I would not recommend this company to a friend