WageWorks

www.wageworks.com

WageWorks Reviews

Updated January 26, 2015
Updated January 26, 2015
67 Reviews
2.2
67 Reviews
Rating Trends

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Joe Jackson
44 Ratings

Review Highlights

Pros
  • Friendly co-workers, great boss, ok benefits (in 3 reviews)

  • Work-life balance is okay, everything else is not that great (in 3 reviews)


Cons
  • Huge disconnect between departments and upper management (in 5 reviews)

  • Worst leadership from senior management (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unprofessional Environment / High Workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - COBRA Operations Processor in Tempe, AZ
    Former Employee - COBRA Operations Processor in Tempe, AZ

    I worked at WageWorks full-time (more than 3 years)

    Pros

    WagwWorks is a fast growing company. Lots of opportunity to move into other departments. If you have a thick skin & can keep yourself detached you would probably do fine here. There are some very nice people who try hard.

    Cons

    Too much work & not enough help. The lack of professionalism was hard to deal with on a daily basis. People were allowed to say whatever they wanted. Cussing, crying, raising their voices. Some days the stress of the amount of work & also people's attitudes, was overwhelming.

    Advice to ManagementAdvice

    Boundaries should be enforced. The culture is lacking respect. Leadership should be positive & firm. I was often told by my management that the higher-ups don't care about us, they only care about money.

    Recommends
    Neutral Outlook
  2.  

    Senior Accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WageWorks

    Pros

    Good opportunity to move up.

    Cons

    Too much work but not enough people.

    Advice to ManagementAdvice

    More communication between departments

    Recommends
    Neutral Outlook
  3.  

    CSR III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WageWorks full-time (more than 8 years)

    Pros

    closed on major holidays. pay is ok

    Cons

    we are going to be laid off soon. WageWorks acquired our company 2010/2011 and they no longer need us.

    Advice to ManagementAdvice

    stop with the secrets. we know its coming. just be honest and fair and let us know

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Difficult Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Varied in Mequon, WI
    Former Employee - Varied in Mequon, WI

    I worked at WageWorks full-time (more than a year)

    Pros

    Overall the management team is great, there really is an active open door system. The employee base is awesome; the management has worked hard to screen for positive personalities that are team players. Great remote work options if you get sick or there is some sort of event that keeps you from going to the office (weather, temporary road closures, etc ...). The company has huge growth potential due to its industry position and competitor acquisition policy.

    Cons

    Where as the company makes huge strides to hire positive personalities; it ends up buying bad employees due to its competitor acquisition policy. The company has proprietary systems and documentation is not readily available. Work loads and composition of the work loads were totally out of balance.

    Advice to ManagementAdvice

    Screen for the toxic personalities that you acquire and address those behaviors. Move to off the shelf technology, or document the proprietary systems adequately to increase productivity; lost productivity due to no documentation is a problem. Look more closely at how work is distributed; canned work vs custom work distribution is a problem. Pay attention to deadlines, 2-4 week work outlays don't work if the deadline is less than a week after assignment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Data Analyst- Mequon
    I will not recommend this company to anyone. Potential employees or clients!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mequon, WI
    Former Employee - Anonymous Employee in Mequon, WI

    I worked at WageWorks full-time (more than a year)

    Pros

    Friendly co workers
    Clean environment, everything was kept organized and cleaned
    Safe and nice looking building
    Great location
    Enough parking space

    Cons

    Management are horrible. They go around telling everyone to be friendly but they themselves won't even say a simple 'Hello'.
    They don't know how to appreciate hard working employees. Supervisor spends too much time gossiping and socializing than to know his own team member's work process.
    The company has no set process. You will go in and make their work process better and once someone they like comes on, you will hear the words 'Fired' without any warnings.
    Horrible pay raise even if you get a promotion.
    Benefit package sucks.

    Advice to ManagementAdvice

    Upper management need to pay better attention to their managers/supervisors. Need to appreciate hard working employees. A better work/life balance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    I worked at WageWorks as a contractor (less than a year)

    Pros

    good benfit products offered to organizations. some of the people are very nice.

    Cons

    lack of professional courtesy, large degree of nepotism, management lacks knowledge and experience. no clear sense of brand direction. creative marketing is completely absent. internal organization and communications are terrible.

    Advice to ManagementAdvice

    spend more time searching for qualified employees outside the company and offer them competitive salaries. expanding the search for candidates beyond the connections of already hired employees will help greatly to bring in larger talent pool. further, by offering salaries that are competitive with other organizations in the Bay Area WageWorks can attract and retain top talent.

    get rid of incompetent managers. continuing to employ managers who have a record of complaints by their subordinates and other employees sends a signal that their opinions are unimportant. management that strives to include their works in decision making creates a better company that is ultimately more profitable.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    I moved up and then moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - COBRA in Tempe, AZ
    Former Employee - COBRA in Tempe, AZ

    I worked at WageWorks full-time (more than 3 years)

    Pros

    High amount of paid time off
    Job enrichment is high
    Great benefit options
    Satisfying work to help others
    The company subscribes to a goal-setting motivation theory and job advancement is linked with successful goal completion. The goals are difficult but achievable with above-average determination. There are company-sponsored community service/volunteer opportunities.

    Cons

    Demanding overtime commitments
    Subpar management
    Don't expect a pay raise
    The company seeks to acquire three to four competitors per year and integrate their client base. Job security is low because they frequently lay off these acquired employees. The company also outsources some of its low priority work domestically and to the Philippines. The company clearly does not focus its efforts on employee development and will find it easier to replace underperforming workers with new ones. It's a shame the same does not hold true for underperforming managers.

    Advice to ManagementAdvice

    First-line managers should be reallocated to roles that match their skillset. There should be some form of review and goal-setting control mechanism for management to match what's already in place for employees. How many talented, hard-working employees must leave your service citing poor management before their failures are sincerely investigated?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    There are good promotional opportunies however merit increases are not clearly defined.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Service Manager in Phoenix, AZ
    Current Employee - Account Service Manager in Phoenix, AZ

    I have been working at WageWorks full-time (more than a year)

    Pros

    There are good promotion opportunites

    Cons

    Lack of bonus structure and merit increase

    Advice to ManagementAdvice

    Define clear bonuses and merit increase

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    OK job opportunity for the short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WageWorks full-time

    Pros

    The company is in a good location for commuters and it's nice to work for a company that offers a service that benefits people.

    Cons

    Because of how the company is structured, there isn't much room for growth. Gather experience and then move on.

    Advice to ManagementAdvice

    Management should make more of a point to show appreciation of their employees. Throwing a taco truck or an ice cream social our way periodically doesn't cut it. It comes across as cheap and superficial. Also demanding longer and longer hours from employees is only a short term solution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Slaveworks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mequon, WI
    Current Employee - Anonymous Employee in Mequon, WI

    I have been working at WageWorks full-time

    Pros

    It is a job
    Good communication within your team

    Cons

    Limited on what you gain while working here.
    Management does not show appreciation for employees.
    Huge disconnect between departments and upper management.
    Upper management sets unrealistic goals for future, gives no direction to employees.
    Poor department structure, 0 room for advancement.
    15 hrs of work/day to get done within 10-12hrs/day.
    Job does not match job description.
    High turnover rate - valued people leaving company REGULARLY due to these issues and management does NOTHING.

    As most of these reviews mention - get the experience and move on.
    Having experience working in other companies, it is truly hurting your future if you stay long term.

    Advice to ManagementAdvice

    When employees are over worked and not valued, they will leave.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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