WageWorks

  www.wageworks.com
  www.wageworks.com

WageWorks Reviews

Updated November 17, 2014
Updated November 17, 2014
62 Reviews
2.2
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joe Jackson
42 Ratings

Review Highlights

Pros
  • Work-life balance is okay, everything else is not that great (in 3 reviews)

  • employees tend to be very nice people (in 4 reviews)


Cons
  • Huge disconnect between departments and upper management (in 5 reviews)

  • Worst leadership from senior management (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Data Analyst in Mequon, WI
    Current Employee - Senior Data Analyst in Mequon, WI

    I have been working at WageWorks full-time (more than an year)

    Pros

    Friendly co-workers, great boss, ok benefits

    Cons

    Need work/life balance, better raise

    Advice to ManagementAdvice

    We work in an industry where we should get the opportunity to balance work/life, maybe offer work from home for all employees

  2.  

    I moved up and then moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - COBRA in Tempe, AZ
    Former Employee - COBRA in Tempe, AZ

    I worked at WageWorks full-time (more than 3 years)

    Pros

    High amount of paid time off
    Job enrichment is high
    Great benefit options
    Satisfying work to help others
    The company subscribes to a goal-setting motivation theory and job advancement is linked with successful goal completion. The goals are difficult but achievable with above-average determination. There are company-sponsored community service/volunteer opportunities.

    Cons

    Demanding overtime commitments
    Subpar management
    Don't expect a pay raise
    The company seeks to acquire three to four competitors per year and integrate their client base. Job security is low because they frequently lay off these acquired employees. The company also outsources some of its low priority work domestically and to the Philippines. The company clearly does not focus its efforts on employee development and will find it easier to replace underperforming workers with new ones. It's a shame the same does not hold true for underperforming managers.

    Advice to ManagementAdvice

    First-line managers should be reallocated to roles that match their skillset. There should be some form of review and goal-setting control mechanism for management to match what's already in place for employees. How many talented, hard-working employees must leave your service citing poor management before their failures are sincerely investigated?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    There are good promotional opportunies however merit increases are not clearly defined.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Service Manager in Phoenix, AZ
    Current Employee - Account Service Manager in Phoenix, AZ

    I have been working at WageWorks full-time (more than an year)

    Pros

    There are good promotion opportunites

    Cons

    Lack of bonus structure and merit increase

    Advice to ManagementAdvice

    Define clear bonuses and merit increase

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    OK job opportunity for the short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WageWorks full-time

    Pros

    The company is in a good location for commuters and it's nice to work for a company that offers a service that benefits people.

    Cons

    Because of how the company is structured, there isn't much room for growth. Gather experience and then move on.

    Advice to ManagementAdvice

    Management should make more of a point to show appreciation of their employees. Throwing a taco truck or an ice cream social our way periodically doesn't cut it. It comes across as cheap and superficial. Also demanding longer and longer hours from employees is only a short term solution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Slaveworks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mequon, WI
    Current Employee - Anonymous Employee in Mequon, WI

    I have been working at WageWorks full-time

    Pros

    It is a job
    Good communication within your team

    Cons

    Limited on what you gain while working here.
    Management does not show appreciation for employees.
    Huge disconnect between departments and upper management.
    Upper management sets unrealistic goals for future, gives no direction to employees.
    Poor department structure, 0 room for advancement.
    15 hrs of work/day to get done within 10-12hrs/day.
    Job does not match job description.
    High turnover rate - valued people leaving company REGULARLY due to these issues and management does NOTHING.

    As most of these reviews mention - get the experience and move on.
    Having experience working in other companies, it is truly hurting your future if you stay long term.

    Advice to ManagementAdvice

    When employees are over worked and not valued, they will leave.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    There is a speck of light but, slowly getting put out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WageWorks full-time (more than an year)

    Pros

    No Pros here the company really squeeze it employees to do as much work as possible with the limited resources

    Cons

    Zero culture, managers attempt to instill a sense of a company. Unfortunately employees here are overworked and underpaid.

    Advice to ManagementAdvice

    Really get your act together and focus on investing in improving the operations of the company, focus on compensating employees properly and developing a culture so people will stick around.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good Place To Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ

    I worked at WageWorks as a contractor (less than an year)

    Pros

    Helping people; Co-workers and potlucks were fun.

    Cons

    FMLA doesn't apply when you're not perm

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Acquisition seems to be the only strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WageWorks full-time (more than 3 years)

    Pros

    They allow for a good work/life balance. And you can feel good about working for a company that offers a product like commuter benefits. Can't really think of anything else good to say about them.

    Cons

    Their growth by acquisition strategy means that the company isn't cohesive. The acquisitions aren't integrated into the core company well. It ends of feeling like you're in a silo and don't have a say in how sales are being managed, innovation, or pretty much anything. A few do manage to integrate and establish a career there. Good employees end up leaving.

    Advice to ManagementAdvice

    There should be a better integration strategy for the acquisitions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    The pit of despair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    I worked at WageWorks full-time

    Pros

    Some people there actually care about their jobs and coworkers and are the only reason to keep working there.

    Cons

    For a benefits company, they have terrible incentives for their own employees. Their stated core values are completely ignored. If you don't want to be a scapegoat for any little thing day in and day out, do not work there.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at WageWorks full-time (more than an year)

    Pros

    great product, great technology, aggressive team

    Cons

    communication across departments is weak

    Advice to ManagementAdvice

    keep driving the company forward... i think the mgt team is good.

    Recommends
    Positive Outlook
    Approves of CEO

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