WageWorks

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WageWorks Reviews in San Mateo, CA

Updated May 6, 2014
Updated May 6, 2014
57 Reviews

2.3
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joe Jackson
41 Ratings

Review Highlights

Pros
  • Work-life balance is okay, everything else is not that great (in 3 reviews)

  • employees tend to be very nice people (in 4 reviews)


Cons
  • Worst leadership from senior management (in 4 reviews)

  • Upper management has the mentality of "if it ain't broke, let's try to fix it anyway" (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1.  

    Worked as a Senior Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  San Mateo, CA
    Former Employee - Senior Project Manager in San Mateo, CA

    Pros

    Excellent company for showcasing your technical and managerial skills; organization recognizes delivery achievements. It is a leading provider of tax-advantaged benefits in Healthcare and Commuter.

    Cons

    On and off downsizing the company, so there is no job guarantee.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The pit of despair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    Pros

    Some people there actually care about their jobs and coworkers and are the only reason to keep working there.

    Cons

    For a benefits company, they have terrible incentives for their own employees. Their stated core values are completely ignored. If you don't want to be a scapegoat for any little thing day in and day out, do not work there.

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    Okay place to work if you are management...they are the only ones who seem to get "perks"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    Pros

    Nice office, nice area/location, decent people working in the office

    Cons

    NO perks for the little people at all!! Nothing! Lucky if we get a "merit" increase, which you hope is a whole 3%!!! Oh, and that MIGHT cover the health insurance increase that one might have for the new year. The little people will never get ahead.

    Advice to ManagementAdvice

    Give the "non management" folks something for goodness sake! Some kind of INCENTIVE to WANT to work there because we like it - not because we HAVE to because the job market sucks right now!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  San Mateo, CA
    Former Employee - Senior Financial Analyst in San Mateo, CA

    Pros

    - strong commitment by executive management to ensue WW is the industry's leading company
    - executive management are very talented and committed to success
    - employees tend to be very nice people
    - good team building efforts such as Friday afternoon mixers, office holiday celebrations
    - good systems and excellent in-house IT support

    Cons

    - could have done with more frequent communication regarding personal performance from direct supervisors, but noted improvements were made as HR implemented a more robust annual review process and encouraged more frequent dialogue

    Recommends
    Approves of CEO
  6.  

    Overworked Employees with Little or No Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    Pros

    Overall nice people to work with.

    Cons

    Worst leadership from senior management. Benefit plan is shabby.

    Advice to ManagementAdvice

    Listen to your employees and time to make some changes.

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    Narrow focused job duties; micro-management by the managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Accountant  in  San Mateo, CA
    Current Employee - Senior Accountant in San Mateo, CA

    Pros

    - Comfortable office environment
    - Nice and friendly co-workers
    - Good location with Wholefoods, Crunch Gym, restaurants and parks nearby
    - Managers are supportive of giving long time-offs and work-life balance

    Cons

    - I observed that a lot of people stick to the same positions for years without any promotions, trainings, or cross-training within the department. This is a disappointing sign of growth and advancement at WW.
    - My managers tend to micro-manage my routine tasks. They would ask for a daily update in a hour-long meeting every day, critize me if I don't know how to encounter certain issues (while they didn't do a good job coaching me in the first place), and stand behind me looking at what I am doing sometimes. This is very annoying, and display their dis-trust in their staff.
    - There are zero office wide social events and town hall meetings, which are very important for a company to connect people, get message across and let people develop relationships cross-functionally.
    - HR is not doing its job by checking in with the employees, esp. the new hires. They just pretend they care about you, but they don't. They are not active in seeking more employee benefits or discounts.

    Advice to ManagementAdvice

    - Provide better compensation packages, including more competitive and close to industry standard salary, and better retirement and health insurance benefits.
    - Organize more office-wide events for people to join and have fun.
    - Improve the communication between upper management and fellow employees. Don't be too proud of sitting in the C-Suite offices!

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Come back John!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Database Analyst  in  San Mateo, CA
    Former Employee - Database Analyst in San Mateo, CA

    Pros

    Great group of people to work with. All of the earlier, pre new management staff are very professional and collaborative to work with. Always willing to join the effort and get the job done.

    Cons

    The new regime has it's own vision of a once great company to work for. A definite division has been created between the legacy office in San Mateo (HQ) and the new office in Mequon, WI. The odd part is that the Mequon office now has forced out the HQ talent in lieu of favoritism for less skilled people.

    Advice to ManagementAdvice

    Remember the blood and sweat that brought the company to where it is today. Don't lose site of the products that pay the bills and payroll (Commuter & FSA).

    Disapproves of CEO
  9. 1 person found this helpful  

    Fast growing company went through lots of changes and growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager  in  San Mateo, CA
    Former Employee - Senior Project Manager in San Mateo, CA

    Pros

    Fast growing company in interesting industry, with innovative proprietary technology and product offering. Dedicated staff. Company has been working to improve itself.

    Cons

    Bad placements in senior management and lack of leadership, lots of turnover, inefficiencies, can be stressful with many hours spent at work

    Advice to ManagementAdvice

    The relationship that management has with employees has a lot of room for improvement. Company wide communication still needs help.

    No opinion of CEO
  10.  

    Geographic splitting of a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Data Analyst  in  San Mateo, CA
    Former Employee - Senior Data Analyst in San Mateo, CA

    Pros

    Great opportunity to lean about the benefits provider industry, allowed to work within your own time frame (flexible hours). Opportunity to learn about various sectors of the benefits industry (FSA, dependent care, cobra, commuter).

    Cons

    The management structure is divided between different locations (San Mateo-executive, Mequon WI, senior management) making dissemination of information spotty. There was a high degree of favoritism paid to employees in the Mequon, WI office for promotions. Essentially, if you knew the right people, regardless of your skill or accomplishments, you were given greater opportunities.

    Advice to ManagementAdvice

    Don't lose sight of the team or product that got WageWorks where it is today. Diversification is important, but it was on the back of WageWorks' initial commuter product.

    No opinion of CEO
  11.  

    WW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    Pros

    there are pockets of good Individual managers

    Cons

    executive staff micro manages director level employees

    Advice to ManagementAdvice

    get the ship back facing foward

    Doesn't Recommend
    Disapproves of CEO

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