Waitrose Reviews

Updated April 20, 2015
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Employee Reviews

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  1. A great company to be a owner of. The real difference with Waitorse is you own the business you are not just an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company really does live up to it's values

    Cons

    As with every company you get good and bad managers

  2. Overall enjoyable, relatively easy first job, but quite boring at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Floor Assistant in Welwyn Garden City, England (UK)
    Former Employee - Shop Floor Assistant in Welwyn Garden City, England (UK)

    I worked at Waitrose part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pretty good pay
    Annual bonus and reward schemes
    Friendly workplace, fairly laid back
    Somewhat sociable atmosphere outside of work

    Cons

    Pretty boring after a few months
    Repetitive
    Often understaffed leading to extremely busy periods
    Overly complicated holiday booking system (although this was been sorted out after I left according to former work colleagues)

    Advice to Management

    Try to employ more people on a temporary basis around Christmas period (such as on 3 month contracts), as not all employees want to work excessive amounts of overtime, especially as most of your employees also have educational commitments

  3. Waitrose- Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Wimborne Minster, England (UK)
    Former Employee - Customer Service Assistant in Wimborne Minster, England (UK)

    I worked at Waitrose part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company benefit such as yearly bonuses. Feeling like you are contributing to the company as a whole with the role of stake holder. Efficient on-the-job training. Trained in different sections to add variety.

    Cons

    Introduced policy where you were not allowed to (take initiative) and find cover if you knew you could not make a shift because it meant this person would not be available for overtime.

    Advice to Management

    If an employee is taking the initiative to find their own cover if they know they cannot make a shift should be allowed as long as it isn't taken advantage of and abused.

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  5. Helpful (1)

    Good

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - Supermarket Assistant
    Current Employee - Supermarket Assistant

    I have been working at Waitrose part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, bonus, friendly environment

    Cons

    Management can sometimes be disorganised, e.g. took a long time for my uniform to be ordered and my discount card arrived a month late.

    Advice to Management

    Be more organised with regards to new employees otherwise it is a struggle for them to settle in

  6. Helpful (2)

    Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant in Wilmslow, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Wilmslow, England (UK)

    I have been working at Waitrose part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Bonus and nothing all else but.

    Cons

    Pay for performance is load of rubbish for the type of job you do. You will never get a pay rise unless you move into another role.

    Advice to Management

    pay more to long serving employees

  7. Great company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Pros

    Good company ethos due to it being a Partnership, excellent training and great benefits. Generally all other employees are of a high calibre.

    Cons

    The hours can sometimes be long and late shifts can be followed by early shifts if that's the department requirement.

    Advice to Management

    Help people progress more quickly where they already have skills and talents

  8. Some of the loveliest people I've ever met.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Assistant
    Current Employee - Customer Services Assistant

    I have been working at Waitrose part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Some people are very lovely and very passionate about their work, and will strive to do the best they can. The Partnership Bonus is more of a top up than a bonus, as it makes an okay wage even better. The Partner discount is very useful also.

    Cons

    Some will do the bare minimum, yet gloat about how much work they put in when the yearly Partnership Bonus comes in, and how ''it should have been higher''. Some partners do not uphold partnership values, and are lazy, and expect others do pick up their slack.

    Advice to Management

    Engage with shopfloor workers more regularly; sometimes i rarely see my SM or ASM.

  9. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    A very good work environment making it easy to enjoy the job whilst surrounded by friendly people including great benefits

    Cons

    Sometimes hire too many younger staff in retail branches meaning that around busy periods it can be difficult with the new inexperienced staff

  10. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Assistant in London, England (UK)
    Current Employee - Checkout Assistant in London, England (UK)

    I have been working at Waitrose part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun people, great student job , decent pay

    15% off waitrose goods
    25% off John Lewis goods
    Paid time and a half on Sundays

    Cons

    Young people often left with the late Weekend work

  11. Great place to work with added benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)

    I have been working at Waitrose full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    With on-the-job training, annual bonus and discount at JL & Waitrose, working for the Partnership is a great place to be. The staff on your level are mostly down to earth as they all have a share in the same business and always love to share customer related experiences. Waitrose are very courteous when it comes to sickness and time-off.

    Cons

    It can be hard to develop in a thriving business like Waitrose - it really is down to the individual. In other words, it's hard to be recognised for your talent. Instead you really do have to shout it out to managers to at least make them aware. Branch management can be questioned too, with some not even demonstrating even half as much of the passion as the section they manage puts out. Then there's the Waitrose reputation that you have to keep up too, which can diminish self-esteem at times when dealing with customers who think they are royalty, but the benefits and annual bonus make up for that so I can't really complain...that's customer service after all.

    Advice to Management

    Manager positions, in particular Assistant Section Manager roles need reviewing. The lack of a younger management team results in traditional old-fashioned methods of management which do not work in modern business. Recognising talent needs to be carried out a lot more. There are many Partners out there who have advanced skill sets but are too timid in boasting. Interviews aren't as thorough as they used to be.

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