Waitrose

  www.waitrose.com
  www.waitrose.com

Waitrose Reviews

Updated December 15, 2014
Updated December 15, 2014
130 Reviews
3.7
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
83 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 18 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 13 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Leadership disconnect, little attention paid to thoughts of part-time staff (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    The perfect company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Floor Assistant in Brighton, England (UK)
    Current Employee - Shop Floor Assistant in Brighton, England (UK)

    I have been working at Waitrose part-time (more than an year)

    Pros

    As a partner i get hundreds of benefits including discounts in John Lewis and Waitrose as well as discounts in restaurants, holidays, tickets and even car insurance.
    I also receive an annual bonus which is a huge perk, but also means every one is working together to achieve a common goal; a bigger bonus.
    I enjoy working there a lot because I know customers will always be satisfied with the experience and if they aren't Waitrose will strive to ensure they have done al they can before they leave the store.
    Along with delivering great service, I instantly felt like part of a team when I joined. Each section is faced with multiple challenges every day and its great to have such a supportive team around you to help over come each challenge. Working in Waitrose can be incredibly busy and often stressful when their are objectives that need to be met within a day, and this makes it all the more fun. There is no opportunity to get bored or have nothing to do, because at Waitrose the work never ends. It is a constant cycle that has no let up- which I much prefer to a quiet boring shop. Being pushed at work and coming home to feel as though you've made a difference is a very satisfying experience.

    Cons

    The only problem I have found repeatedly is that there is often a lack of communication/information between managers and less senior positions. There are several people that will manage each section and sometimes getting in touch with them can prove difficult.

    Advice to ManagementAdvice

    A little more time could be spent with new employees to ensure they are comfortable with how the store works/ how they speak to customers, if they haven't completed all their online training before they start work on the shop floor.
    Also ensuring partners are comfortable using partnerlink and other resources should be checked up on, e.g accessing the site from home- a number of partners don't know how to do this etc.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company, good perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fruit and Veg, Operations, Checkouts in London, England (UK)
    Former Employee - Fruit and Veg, Operations, Checkouts in London, England (UK)

    I worked at Waitrose part-time (more than 3 years)

    Pros

    Nice working part time as a secondary school - rent free student, well paid, easy work, great perks. The appeal wears off as you tend towards full-time work as a self-supporting individual.

    Cons

    Not very flexible, FBS ruined the once great Waitrose.

    Advice to ManagementAdvice

    I worked for operations and I also agree it's a stupid and inefficient system (FBS). Revert back to the old structure, the guys pushing or stock know more about the stock than anyone on operations. Reducing and duties such as stock counts are far more efficiently completed by members of the relevant team.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose as a contractor (less than an year)

    Pros

    Good Pay great bonus benefit

    Cons

    Non at the moment honestly

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good environment, welcoming to new staff, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Frimley, England (UK)
    Former Employee - Customer Service Assistant in Frimley, England (UK)

    I worked at Waitrose part-time (more than 3 years)

    Pros

    Benefits, especially the bonus
    Supportive management
    Flexible hours and scheduling
    Development opportunities

    Cons

    Breaks can be minimal when working certain shifts
    Training opportunities could be more tailored to staff interests

    Advice to ManagementAdvice

    Keep encouraging even junior staff to strive and work harder. Continue to promote the sense that this is a partner-based business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Frustrating Management style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant in Altrincham, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Altrincham, England (UK)

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Really get along with the people I work with, if it wasn't for them I would've left a long long time ago.
    Also the Bonus is always a good incentrive

    Cons

    Very aggressive upper management, always pushing you to do more in a very uncomfortable manner.
    You are not allowed to swap shifts.
    Constant refusal of holiday requests.

    Advice to ManagementAdvice

    Treat your partners more like actual partners in the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Repetitive work but paid well

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose

    Pros

    good pay and opportunity for overtime

    Cons

    Repetitive and often have to work at unfavourable times

  8.  

    Great empoloyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Stevenage, England (UK)
    Former Employee - Customer Service Assistant in Stevenage, England (UK)

    I worked at Waitrose part-time (less than an year)

    Pros

    So many benefits, nice atmosphere, training very good

    Cons

    Some managers were slightly pushy when training etc

    Recommends
    Positive Outlook
  9.  

    Good staff discounts, nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dry Goods Assistant in Surbiton, England (UK)
    Former Employee - Dry Goods Assistant in Surbiton, England (UK)

    I worked at Waitrose part-time (less than an year)

    Pros

    The bonus means everyone is committed to service and you definitely feel you have a stake in the company.

    Cons

    Facing up constantly! the monotony

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Brilliant Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Replenishment in Buckingham, England (UK)
    Former Employee - Replenishment in Buckingham, England (UK)

    I worked at Waitrose full-time (more than an year)

    Pros

    - Great salary
    - Flexible working hours

    Cons

    - After hiring multiple workers, as some left they weren't replaced, meaning additional work for everyone else

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Exceptional Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in London, England (UK)
    Former Employee - Customer Service Assistant in London, England (UK)

    I worked at Waitrose part-time (more than an year)

    Pros

    Having worked at Waitrose I can tell you that working there is brilliant. You are instantly part of the team and are encouraged to climb the ladder and go up the ranks. There are also performance reviews and not to mention the discount!

    Cons

    Everyday presents a different challenge. You may have to deal with stressed customers or have to unload stock within a very tight deadline, especially if it is short staffed.

    Advice to ManagementAdvice

    Should have an emergency plan to execute when very very short staffed (those instances are rare) but when the holidays come etc its good to have a plan in mind.

    Recommends
    Positive Outlook
    Approves of CEO

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