Waitrose Reviews

Updated July 26, 2015
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187 Employee Reviews

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  1. Part-time super market assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Pros

    Professional, well organised, kind people

    Cons

    Difficult to swap shifts if you need to


  2. IT contracting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Contractor in Bracknell, England (UK)
    Former Employee - IT Contractor in Bracknell, England (UK)

    I worked at Waitrose full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good friendly environment and people

    Cons

    Lack of IT strategy clarity when new CIO arrived


  3. Customer Service Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Brilliant company perks and friendly atmosphere

    Cons

    Hardly any cons, best job to have for part time work as a student

    Advice to Management

    Allow more flexibility for partners to return to the company during holidays


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  5. Helpful (1)

    Love working for Waitrose!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Kettering, England (UK)
    Current Employee - Team Leader in Kettering, England (UK)

    I have been working at Waitrose part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Great benefits (John lewis discount is the main one!) - Excellent managers - Space for career progression - Yearly Bonus

    Cons

    I sometimes feel as though the bonus isn't a benefit and instead just makes up for a lower hourly rate than competitors (tesco, sainsburys)

    Advice to Management

    Please ensure appraisals / reviews are carried out fairly, e.g. don't rate us as "good" when we deserve "excellent", just to save money!


  6. Helpful (1)

    One of the best companies to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supermarket Assistant in London, England (UK)
    Former Employee - Supermarket Assistant in London, England (UK)

    I worked at Waitrose part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company is all about employee welfare. The managers will look after you. Some of them are incredibly friendly, you could go up to with any kind of problem and they will sort it out. Reasonable wage. 1.5X payment on Sundays. You get a bonus based on the profit in March every year. It depends how much you get but while I was working there, it was never less than 15%. Most of the customers are very well-behaved.

    Cons

    Difficult to get leave on a short notice unless you find someone to do the shift for you. Often not considerate when it comes to religious holidays.

    Advice to Management

    It is one of the best companies yet, there are some areas that it needs to work on. For example, allowing partners religious holidays and grant absence on short notice if it’s really important for the partner.


  7. Helpful (1)

    Waitrose Salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Waitrose

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It is a good company to work in but arguably underpaid in view of expectations. The bonus is good and the managers really care about staff.

    Cons

    The pay is slightly slow considering the customer service expectations and you are often asked to work later shifts and extra shifts to make up for under staffing sometimes.


  8. Part-time Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitrose Supermarket Assistant in London, England (UK)
    Current Employee - Waitrose Supermarket Assistant in London, England (UK)

    I have been working at Waitrose part-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Wonderful benefits and great flexibility when it comes to students and their student transfer scheme. Cross-training helps with new skills and opportunities

    Cons

    Working part-time means set contract shifts with no room to work different days each week


  9. s

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The staff are pleased to work with.

    Cons

    Religious holidays are not considered.

    Advice to Management

    Should allow flexibility for the many diverse cultures.


  10. Good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in London, England (UK)
    Former Employee - Customer Service in London, England (UK)

    I worked at Waitrose full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Colleagues are all lovely The annual bonus Benefits such as days out Good discount at Waitrose and John Lewis stores Progression Opportunities Reasonable employer

    Cons

    Some customers are incredibly rude and demanding Some managers are often unwilling to help store staff when needed Always understaffed

    Advice to Management

    Help store staff more, otherwise please make sure that there are enough staff to complete the jobs that are necessary.


  11. Helpful (1)

    Sales Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Bonus, Partners, Customer Service, Working Environment

    Cons

    Poor hourly pay, not enough staff



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