Walgreens Reviews

Updated October 19, 2014
Updated October 19, 2014
3,642 Reviews
2.8
3,642 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Walgreens President and CEO Greg Wasson
Greg Wasson
1,933 Ratings

Review Highlights

Pros
  • Profit sharing is a nice added bonus, however it isn't like it used to be (in 226 reviews)

  • Good benefits but they were changing these as I was leaving not sure they are still good (in 138 reviews)


Cons
  • no work/life balance whatsoever if you are below store manager position at store level (in 93 reviews)

  • Upper management does not seem to care about the well being or the opinions of employees (in 141 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great job if you want it to be a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Clerk in Los Angeles, CA
    Current Employee - Service Clerk in Los Angeles, CA

    I have been working at Walgreens full-time (more than an year)

    Pros

    great co workers and great mangers

    Cons

    not enough pay and not enough hours

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    It wasn't too bad...at first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Walgreens (more than an year)

    Pros

    Experience
    Certain coworkers
    "Employee discount"
    Nothing else
    Nothing else

    Cons

    Everything else.

    It's a good job if you have no experience an would like to gain some or of you're in college. That's it. My advice: get your experience and get out while you can. This company is going downhill fast. Corporate changes rules almost every week, making it near impossible to keep up with things. You're hired as a part-time employee with the promise that you'll go full-time, but you never do.

    Advice to ManagementAdvice

    If you have to make changes, make them feasible for someone in retail; many of the tasks and rules sound "good" on paper but cannot be applied to real life scenarios. Your employees are not robots and customers are numbers; stop treating them as such.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Not the same company I started for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Walgreens still offers excellent benefits. I've been with them over twelve years.

    Cons

    The company has changed for the worse in the last decade. Hours cut, benefits cut, wages capped, less leadership, less time to care for patients. When there was still a Walgreen's family member board, it seemed the company was customer service focused and took care of their employees. Now it's all about the numbers.

    Advice to ManagementAdvice

    Put more hours for employees back in the stores. The way to get and keep customers is by great customer service which you can't give if you are in a constant rush from lack of help. It also brings down the morale of employees and store leadership when there is not enough help in the stores.

    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Great company, but every store is different though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Northport, AL
    Current Employee - Pharmacy Technician in Northport, AL

    I have been working at Walgreens full-time (more than 3 years)

    Pros

    company values, time-off policies, corporate response time,conflict resolution, ability to transfer

    Cons

    promotions, some managers not well trained in communication,

    Advice to ManagementAdvice

    Get training on how to deal with a diverse community

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's a great learning experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Walgreens part-time (more than an year)

    Pros

    Everyone was friendly, I didn't feel like I was being looked down at from higher management, everyone was an equal. Management was not afraid to step onto the floor to help an employee or a customer when needed. Definitely a great working environment!

    Cons

    Nothing that I've noted to deter my opinions about the company.

    Advice to ManagementAdvice

    Keep up with the employee/customer relation, it gives those who are looking to management for advice a lot more ease when addressing issues within the store.

    Recommends
    Positive Outlook
  7.  

    organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainee in Mobile, AL
    Current Employee - Trainee in Mobile, AL

    I have been working at Walgreens as a contractor (more than 5 years)

    Pros

    great culture , mentors, and a great environmental initiatives

    Cons

    sometimes I would get frustrated with managment

    Advice to ManagementAdvice

    optimization

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Depends on who you work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Savannah, TN
    Former Employee - Anonymous Employee in Savannah, TN

    I worked at Walgreens part-time (more than 5 years)

    Pros

    Flexible with hours.
    Great Customers.
    15% Discount.

    The work place atmosphere really depends on what general manager you have that runs the store.

    Cons

    Low pay.
    Train Videos are boring.
    They want you to say to every customer "Thank you and be well" - makes you sound like a robot.

    Advice to ManagementAdvice

    Update training videos. Drop the Thank you and be well slogan and let the service clerks carry real conversations without sounding like robots.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    It was a great experience working with customer service!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Good experience working with customers.

    Cons

    Long hours leads to repetitiveness.

  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SFL in Milwaukee, WI
    Current Employee - SFL in Milwaukee, WI

    I have been working at Walgreens full-time (more than 3 years)

    Pros

    friendly atmosphere
    huge discount
    flexible hours
    easy to get promotions(only if u do an awesome job)
    parallel transfers are very easy too

    Cons

    salary hike is minimal
    need to have more budget so that we have more help keeping shelves full

    Advice to ManagementAdvice

    Increase the budget means more floor help, shelf remains full, customer satisfaction, more customers coming to stores, avoid annoyed customers. Majority of customer complaints are regarding shelf being empty and not finding the product they came for. need to concentrate on that.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Used to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead in Orlando, FL
    Former Employee - Shift Lead in Orlando, FL

    I worked at Walgreens full-time (more than 8 years)

    Pros

    Job security. It usually takes a lot to get fired from Walgreens (unless you no-call/no-show), I have worked with people who did the bare minimum for years and they rarely got in trouble. Another pro is that the jobs themselves (ex. photo technician, cashier) are not hard. All you have to do is stay on task and keep working, not much to it. In order to get around hiring more people, many employees are cross-trained (ex. start as cashier, train also as photo tech, inventory system). Now it is an O.K. job for high school or part-time college students, and not much else.

    Cons

    This company has undergone a lot of change in the last few years, which benefited the bottom line and not much else. They lowered the pay for assistant managers (and also changed their title), so that position is barely worth the pay for the responsibility. It used to be you could make a career at Walgreens if you were dedicated and stayed for awhile, no longer. It's really competitive to get a promotion (favoritism may apply), and the pay is not good for the responsibility. Also, it takes a lot to get fired from Walgreens, so there is always at least one employee at every store who gets away with doing almost nothing. Lastly, the holidays, it can be miserable to work them. Be prepared to work at least two out of three of the following holidays: Thanksgiving, Christmas day (also eve), and New Years eve.

    Advice to ManagementAdvice

    Raise the pay for Shift Leads. It is outrageous that you changed the title from "Assistant Manager" to "Shift Lead", keeping the same responsibilities, and dropping the pay a few dollars an hour.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Walgreens? Share Your Experiences

Walgreens

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.