Walgreens

  www.walgreens.com
  www.walgreens.com

Walgreens Reviews

Updated November 21, 2014
Updated November 21, 2014
3,844 Reviews
2.8
3,844 Reviews
Rating Trends

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Approve of CEO
Walgreens President and CEO Greg Wasson
Greg Wasson
2,021 Ratings

Review Highlights

Pros
  • The only pro is the retirement plan - their profit sharing matches (in 233 reviews)

  • I also took advantage of the employee discount for a lot of the essentials (in 138 reviews)


Cons
  • no work/life balance whatsoever if you are below store manager position at store level (in 94 reviews)

  • Upper management does not seem to care about the well being or the opinions of employees (in 145 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Your work experience is highly dependent upon store location and immediate supervisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Walgreens

    Pros

    I enjoyed working at Walgreens because the company is financially stable and therefore offers good pay and benefits realtive to each position. The 401k plan is second to none. Assistant managers start as hourly employees and therfore cannot work over 40 hrs/wk. The work duties are predictable; there are few "surprises". The assistant manager supervises about 4 employees on the sales floor, so it's easy to monitor employees' work. Most stores see under 1000 customers a day. I usually was able to complete all the store manager's assignments without being crunched for time. My co-workers were generally professional and I was able to work well with most other employees.

    Cons

    Your work experience will highly depend on the manager of the store. My current supervisor was technically competent but struggled with his relationships to the assistant managers. The company's Register Rewards program creates a Pandora's box of problems with people trying to abuse the coupons, and the company is not supporting the front-line employees who must shoulder this burden.
    It needs to be retired. The cash registers are outdated and frequently stop working. The company's new store openings have slowed drastically; it's now more difficult to advance unless one is willing to relocate. The company offers little in performance incentives for hourly employees. The low staff numbers means one employees' absence has a marked effect on productivity for the day. Usually I was the only manager on duty so I was on call and could not devote large periods of time to learning about office and pharmacy operations without interruptions.

    Advice to ManagementAdvice

    Don't cut budget hours so low that customer service suffers. Schedule managers to spend a whole or part of a shift in the pharmacy to learn about pharmacy operations and to feel comfortable assisting during busy times. Retire the Register Rewards program. Bring back some of the performance incentives to increase morale.

    No opinion of CEO
  2. 6 people found this helpful  

    Corporate in Shambles, but field positions at Distribution warehouses on an uprise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Function Manager in Windsor, WI
    Current Employee - Function Manager in Windsor, WI

    I have been working at Walgreens full-time (more than 5 years)

    Pros

    Windsor, WI distribution center has excellent leadership and although it used to be a broken team, has gotten rid of the old-school management team and is quickly moving in the right direction. If you are up for a challenge and/or willing to be part of a positive transformation, this is a great place to work!

    Cons

    Corporate supply chain and really corporate in general seems to be in a frenzy to correct problems made in the recent past. They have the right idea that something needs to be fixed, but it doesn't appear that there is any leadership in place who knows or is willing to do what it takes to right the ship. They are headed in the right direction, but unfortunately, it seems like it may take a while.

    Advice to ManagementAdvice

    Employees at all levels of the organization except the top executive board level feel that the secrets and hush-hush attitude goes beyond basic confidentiality and is bordering unethical behavior. We understand that in order for all of us to succeed, the shareholders must remain happy, but that does not mean that you should sacrifice the loyal employees. Walgreens is becoming a less desirable place of employment due to the distrust that is building between upper management and the rest of the employees.
    Additionally, the LEAN approach is great in that it teaches us to learn from the people who do the job and let them make the procedural decisions. We understand that there are some strategic decisions that need to be made and we are not asking to be a large part of those decisions, but for basic decisions about how to execute the strategic changes, the employees at the ground level doing the job should have the freedom to help create those processes. It seems that upper management talks the talk when it comes to LEAN, but doesn't allow the employees to walk the walk...

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Reinventing Image

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive
    Former Employee - Executive

    I worked at Walgreens full-time (more than 10 years)

    Pros

    The company is constantly looking for ways to improve. There are new initiatives coming out all the time to improve customer relations and experiences. After merging with Alliance Boots to save itself, the new company is located in over 20 countries and has over 360,000 employees worldwide.

    Cons

    The company has been struggling with an identity crisis since 2008. There are far too many new initiatives being implemented at the same time and demanded of field operations while budgets are cut. The old "do more with less" is an understatement of what is taking place at this company. The company is constantly threatening its employees with their jobs. Where threats used to be implied, it is now written in policy. Might still be good place for young newbies who can easily conform to pressures that at one time were considered fascist.. In addition, gone are the days of career opportunities that still pay well and benefits that were worth holding onto.

    Advice to ManagementAdvice

    Take care to stop screwing and constantly threatening your leadership to threaten their teams for compliance. You are not handling this change well at all. Your employees are the life blood of the company that take care of the customers. Having employees who comply solely out of fear goes against what Walgreens used to stand for. Gone are the employees you encouraged for over 100 years to think of creative ways to help improve the company by taking care of customers and increase sales. Now you are creating legions of minions who are demanded to not think at all - only comply. You have betrayed your heritage and lost your identity in the process.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Owned by Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Olathe, KS
    Current Employee - Store Manager in Olathe, KS

    I have been working at Walgreens full-time (more than 8 years)

    Pros

    Pay, PTO, dental insurance. Bonus (before it's gone) RX technology is still probably the best.

    Cons

    Work/Life Balance, DM's can be rude, although supposed to promote and interview every all qualified applicants, some still get overlooked. Registers crash daily.

    Advice to ManagementAdvice

    Don't cut all long-term employees just to save a buck or two.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 6 people found this helpful  

    fun but hard place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Always something to keep you busy, lots to learn and do. Helping customers most of the time is fun and enjoyable. If you have drive and motivation you can advance with the company.

    Cons

    It is retail, we are never closed. Holidays we were only open from 9 to 6, now they want us to be open regular store hours. You may miss most family event especially around the holidays. You are expected to push every service provided to every customer. From the time a customer walks in the store, you must say Welcome to Walgreens, can I help you find something, and end with Thank You and Be Well. This is a must for every team member to say no matter where you are in the store. So a customer may here it 5 or 6 times in one visit. That is what is expected, plus ask want to buy some candy, get a flu shot, do you use the pharmacy, no can I walk you back to meet the staff. would you like your medication flavored, would you like to join our Balance reward program, would you like to join our PSC program, would you like to buy our Balance financial pre paid credit card, would you like your BP checked, cholesterol checked, shingles shot, meningitis shot, Medicare Part D review, express pay. Then supervision wants to know if each team member knows the stores delight score, My Voice My Walgreens engagement survey results and what you are going to do to improve net years score. Pay and Bonuses are getting lower and lower while Corporates continue to rise. with increases in insurance premiums, the .10 raises can not keep up. we make less and less every year. Walgreens did care about it's team members but not any longer. They want to flush the long time employees out because we make more than the new pay scale. Some employees have not received raises in years because they say they are maxed out for the position. Get rid of use so they can hire cheaper employees and work them harder.

    Advice to ManagementAdvice

    stop micro managing every aspect of the job. It is a full time job keeping the store looking nice and taking care of customers. With much lower budgets than in the past it is hard to get all of the work done and keep customers happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    It could have been the company I retired from...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Walgreens Cashier in Willoughby, OH
    Former Employee - Walgreens Cashier in Willoughby, OH

    I worked at Walgreens full-time (more than 10 years)

    Pros

    When I started there, the potential for advancement seemed limitless. I always had the time during work to do any required training, and management was very supportive and respectful of employees, as a general rule.

    Cons

    During my last year, the company changed. It became harder and harder to find time for required training, and we were all required to do more work on the floor than what some may consider reasonable. They also started up with a sort of "gotcha" policy, where if you made a small error, like leaving an item in the wrong dept., they would take a picture, counsel you on it, and put it in your employee file.

    Advice to ManagementAdvice

    Stop picking at petty annoyances and look at the big picture: if you don't, your employee retention rate is going to go way down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Trimming the fat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at Walgreens full-time (more than 8 years)

    Pros

    Money is good for Management. Benefits are OK,

    Cons

    Expected to do A LOT more with A Lot Less!

    Advice to ManagementAdvice

    Treat field staff like people, not reports

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    shift lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead in Goshen, IN
    Current Employee - Shift Lead in Goshen, IN

    I have been working at Walgreens full-time (more than 5 years)

    Pros

    co-workers - family bond type atmosphere

    Cons

    company - the direction the company has take with restructuring - doing more with less staff - changed position titles to cut pay - leading to lower quality of management - not the same family type atmosphere on a company level as it once had been 7 years, 6 years, 5 years, even 4 years ago,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    It used to be a very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Pahrump, NV
    Current Employee - Pharmacy Technician in Pahrump, NV

    I have been working at Walgreens full-time (more than 3 years)

    Pros

    Friendly co-workers & clean stores

    Cons

    Drama, wage freezes, benefits cut and health insurance premiums are almost becoming unaffordable. Very low employee moral at my location. It's almost like they are trying to push workers over 40 out the door and replace them with 17 and 18 year olds that live with mommy and daddy and don't have bills to pay. The only problem is, this same generation often does not hesitate to call in sick at the last minute or feel like they are entitled to things the rest of us have worked very hard to achieve.

    Advice to ManagementAdvice

    Clean up your management crew in Pahrump NV. Your high turn over should be your first red flag. Next their will be EEOC complaints and the talk of unions, and I hate unions...but I have overheard even the Rx manager saying he would do cartwheels if they went union. Not a friendly environment to employees that are doing all they can to create repeat customers and the company won't always give them the tools to do so. We just had another new pharmacist quit, he said it was too crazy for him, I wonder how many scripts we will lose as we bought out his pharmacy.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great at first, but disappointing towards the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Walgreens part-time (more than an year)

    Pros

    Employee discounts, great managers and employees, fun environment to work in, bonded well with customers, lots of employee recognition whether for birthdays or hard work.

    Cons

    Favoritism with certain employees, did not want to cater to my school schedule, store manager was too demanding and did not interact with us much, the same people were always closing the store and schedules were never rotated.

    Advice to ManagementAdvice

    Please rotate schedules so that everyone has a chance to open and close the store at least once or twice a week. Also, if you have employees who go to school, be more understanding and provide the most effective schedule for them.

    Recommends
    Neutral Outlook
    No opinion of CEO

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