Walgreens Reviews

Updated October 24, 2014
Updated October 24, 2014
3,680 Reviews
2.8
3,680 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Walgreens President and CEO Greg Wasson
Greg Wasson
1,950 Ratings

Review Highlights

Pros
  • The only pro is the retirement plan - their profit sharing matches (in 227 reviews)

  • Good benefits but they were changing these as I was leaving not sure they are still good (in 138 reviews)


Cons
  • no work/life balance whatsoever if you are below store manager position at store level (in 94 reviews)

  • Upper management does not seem to care about the well being or the opinions of employees (in 143 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Consistently Changing Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Leader in Atlanta, GA
    Current Employee - Community Leader in Atlanta, GA

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Good stability, above average salary, ok work/life balance for retail environment, advancement opportunity for those willing to work and be professional, and total compensation package is still above average with profit sharing. In regards to pharmacy, is an industry leader with a proven track record. Overseas expansion & opportunities could easily be in the near future as well with recent mergers.

    Cons

    Consistently changing goals and expectations. Many time assigned goals are a bit unrealistic and out of managements control, yet performance ratings and bonuses are attached to them. Too much supervision between CL Walks, DM Walks, RXS Walks, LP Walk, OPT visits, Conference Calls, District Lead emails, Meetings, etc. Estimated 12-18 days per month that key personnel are not driving results in their store & completing key executional tasks due to driving corporate and district initiatives. Customer service is very difficult and stressful and suffers due to the micromanagement of these goals. In addition, company is in Phase 1 of a proposed $1 Billion expense cuts. History would typically illustrate that Phase 2 is more operational budget cuts in the store or major changes (hours or salary/bonuses).

    Advice to ManagementAdvice

    Don't change goals every quarter, give managers time to get to goal before changing the parameters every 3 months. After 2 years of consistently doing this, much of your workforce is now tuning these goals out and letting it effect their morale. Listen less to Wall Street & more to your employees. Long term employees will create long term sustained successes, short term employees will lead to an inability to move the needle when needed, especially when every quarter corporate cries "Wolf" with needing Free Cash Flow, higher GP%, 1 more suggestive sell in every store every day, lower store expenses, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    They are overall a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Extra cash, great benefits, willing to pay for business expenses.

    Cons

    Pay rates suck , raises suck as well

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor Walgreens in Springdale, AR
    Current Employee - Beauty Advisor Walgreens in Springdale, AR

    I have been working at Walgreens full-time (less than an year)

    Pros

    Great management! The employees take pride in their work.

    Cons

    The base pay is low. There is plenty room for advancement though.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Good hours decent pay overall

    Cons

    Bad customer bad attitude and not friendly

  6.  

    Room to move up if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Floor Lead in Baltimore, MD
    Current Employee - Shift Floor Lead in Baltimore, MD

    I have been working at Walgreens full-time (more than 3 years)

    Pros

    Almost all store managers started as a cashier. If you go to your manager explain you want to move up and work towards it, odds are you'll get it within a year or two.

    Cons

    The new upper management is forcing stores to do things that most customers find annoying.

    Advice to ManagementAdvice

    At the store level you're pretty much screwed, stuck catering to a new board that has no idea what actually happens in the stores.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Used to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead in Orlando, FL
    Former Employee - Shift Lead in Orlando, FL

    I worked at Walgreens full-time (more than 8 years)

    Pros

    Job security. It usually takes a lot to get fired from Walgreens (unless you no-call/no-show), I have worked with people who did the bare minimum for years and they rarely got in trouble. Another pro is that the jobs themselves (ex. photo technician, cashier) are not hard. All you have to do is stay on task and keep working, not much to it. In order to get around hiring more people, many employees are cross-trained (ex. start as cashier, train also as photo tech, inventory system). Now it is an O.K. job for high school or part-time college students, and not much else.

    Cons

    This company has undergone a lot of change in the last few years, which benefited the bottom line and not much else. They lowered the pay for assistant managers (and also changed their title), so that position is barely worth the pay for the responsibility. It used to be you could make a career at Walgreens if you were dedicated and stayed for awhile, no longer. It's really competitive to get a promotion (favoritism may apply), and the pay is not good for the responsibility. Also, it takes a lot to get fired from Walgreens, so there is always at least one employee at every store who gets away with doing almost nothing. Lastly, the holidays, it can be miserable to work them. Be prepared to work at least two out of three of the following holidays: Thanksgiving, Christmas day (also eve), and New Years eve.

    Advice to ManagementAdvice

    Raise the pay for Shift Leads. It is outrageous that you changed the title from "Assistant Manager" to "Shift Lead", keeping the same responsibilities, and dropping the pay a few dollars an hour.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Not the same company I started for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Walgreens still offers excellent benefits. I've been with them over twelve years.

    Cons

    The company has changed for the worse in the last decade. Hours cut, benefits cut, wages capped, less leadership, less time to care for patients. When there was still a Walgreen's family member board, it seemed the company was customer service focused and took care of their employees. Now it's all about the numbers.

    Advice to ManagementAdvice

    Put more hours for employees back in the stores. The way to get and keep customers is by great customer service which you can't give if you are in a constant rush from lack of help. It also brings down the morale of employees and store leadership when there is not enough help in the stores.

    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Its turning into Walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Team Lead in Delavan Lake, WI
    Former Employee - Shift Team Lead in Delavan Lake, WI

    I worked at Walgreens full-time (more than 3 years)

    Pros

    You get to learn a lot about everything that goes on in the company.

    Cons

    Hours keep getting cut, and you are forced to do even more with virtually no resources. People are actively discouraged from taking sick days and vacation time because there are not enough hours to cover anybody's vacancy. If you are sick, no one can cover your shift because everyone is already working the max amount of hours allotted.

    Advice to ManagementAdvice

    Loosen your belt. Stop treating your managers a dollar sign, and treat them as people. The customers are not the ONLY people who have rights.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    good part time job

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Associate in Fayetteville, GA
    Current Employee - Customer Service Associate in Fayetteville, GA

    I have been working at Walgreens part-time (more than an year)

    Pros

    fun place to work, easy job, extra spending money

    Cons

    rude customers sometimes, not enough hours usually

    Advice to ManagementAdvice

    n/a

    Recommends
    No opinion of CEO
  11.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Pembroke Pines, FL
    Former Employee - Pharmacy Technician in Pembroke Pines, FL

    I worked at Walgreens part-time (more than 3 years)

    Pros

    Really can't think of anything that was a pro.

    Cons

    Things changed in the overall company and made it worse for people to work. It never got better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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