Walgreens

  www.walgreens.com
  www.walgreens.com

Walgreens Reviews

Updated November 25, 2014
Updated November 25, 2014
3,850 Reviews
2.8
3,850 Reviews
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Recommend to a friend
Approve of CEO
Walgreens President and CEO Greg Wasson
Greg Wasson
2,024 Ratings

Review Highlights

Pros
  • The only pro is the retirement plan - their profit sharing matches (in 233 reviews)

  • I also took advantage of the employee discount for a lot of the essentials (in 138 reviews)


Cons
  • no work/life balance whatsoever if you are below store manager position at store level (in 94 reviews)

  • Upper management does not seem to care about the well being or the opinions of employees (in 145 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Corporate in Shambles, but field positions at Distribution warehouses on an uprise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Function Manager in Windsor, WI
    Current Employee - Function Manager in Windsor, WI

    I have been working at Walgreens full-time (more than 5 years)

    Pros

    Windsor, WI distribution center has excellent leadership and although it used to be a broken team, has gotten rid of the old-school management team and is quickly moving in the right direction. If you are up for a challenge and/or willing to be part of a positive transformation, this is a great place to work!

    Cons

    Corporate supply chain and really corporate in general seems to be in a frenzy to correct problems made in the recent past. They have the right idea that something needs to be fixed, but it doesn't appear that there is any leadership in place who knows or is willing to do what it takes to right the ship. They are headed in the right direction, but unfortunately, it seems like it may take a while.

    Advice to ManagementAdvice

    Employees at all levels of the organization except the top executive board level feel that the secrets and hush-hush attitude goes beyond basic confidentiality and is bordering unethical behavior. We understand that in order for all of us to succeed, the shareholders must remain happy, but that does not mean that you should sacrifice the loyal employees. Walgreens is becoming a less desirable place of employment due to the distrust that is building between upper management and the rest of the employees.
    Additionally, the LEAN approach is great in that it teaches us to learn from the people who do the job and let them make the procedural decisions. We understand that there are some strategic decisions that need to be made and we are not asking to be a large part of those decisions, but for basic decisions about how to execute the strategic changes, the employees at the ground level doing the job should have the freedom to help create those processes. It seems that upper management talks the talk when it comes to LEAN, but doesn't allow the employees to walk the walk...

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Reinventing Image

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive
    Former Employee - Executive

    I worked at Walgreens full-time (more than 10 years)

    Pros

    The company is constantly looking for ways to improve. There are new initiatives coming out all the time to improve customer relations and experiences. After merging with Alliance Boots to save itself, the new company is located in over 20 countries and has over 360,000 employees worldwide.

    Cons

    The company has been struggling with an identity crisis since 2008. There are far too many new initiatives being implemented at the same time and demanded of field operations while budgets are cut. The old "do more with less" is an understatement of what is taking place at this company. The company is constantly threatening its employees with their jobs. Where threats used to be implied, it is now written in policy. Might still be good place for young newbies who can easily conform to pressures that at one time were considered fascist.. In addition, gone are the days of career opportunities that still pay well and benefits that were worth holding onto.

    Advice to ManagementAdvice

    Take care to stop screwing and constantly threatening your leadership to threaten their teams for compliance. You are not handling this change well at all. Your employees are the life blood of the company that take care of the customers. Having employees who comply solely out of fear goes against what Walgreens used to stand for. Gone are the employees you encouraged for over 100 years to think of creative ways to help improve the company by taking care of customers and increase sales. Now you are creating legions of minions who are demanded to not think at all - only comply. You have betrayed your heritage and lost your identity in the process.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Owned by Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Olathe, KS
    Current Employee - Store Manager in Olathe, KS

    I have been working at Walgreens full-time (more than 8 years)

    Pros

    Pay, PTO, dental insurance. Bonus (before it's gone) RX technology is still probably the best.

    Cons

    Work/Life Balance, DM's can be rude, although supposed to promote and interview every all qualified applicants, some still get overlooked. Registers crash daily.

    Advice to ManagementAdvice

    Don't cut all long-term employees just to save a buck or two.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    fun but hard place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Always something to keep you busy, lots to learn and do. Helping customers most of the time is fun and enjoyable. If you have drive and motivation you can advance with the company.

    Cons

    It is retail, we are never closed. Holidays we were only open from 9 to 6, now they want us to be open regular store hours. You may miss most family event especially around the holidays. You are expected to push every service provided to every customer. From the time a customer walks in the store, you must say Welcome to Walgreens, can I help you find something, and end with Thank You and Be Well. This is a must for every team member to say no matter where you are in the store. So a customer may here it 5 or 6 times in one visit. That is what is expected, plus ask want to buy some candy, get a flu shot, do you use the pharmacy, no can I walk you back to meet the staff. would you like your medication flavored, would you like to join our Balance reward program, would you like to join our PSC program, would you like to buy our Balance financial pre paid credit card, would you like your BP checked, cholesterol checked, shingles shot, meningitis shot, Medicare Part D review, express pay. Then supervision wants to know if each team member knows the stores delight score, My Voice My Walgreens engagement survey results and what you are going to do to improve net years score. Pay and Bonuses are getting lower and lower while Corporates continue to rise. with increases in insurance premiums, the .10 raises can not keep up. we make less and less every year. Walgreens did care about it's team members but not any longer. They want to flush the long time employees out because we make more than the new pay scale. Some employees have not received raises in years because they say they are maxed out for the position. Get rid of use so they can hire cheaper employees and work them harder.

    Advice to ManagementAdvice

    stop micro managing every aspect of the job. It is a full time job keeping the store looking nice and taking care of customers. With much lower budgets than in the past it is hard to get all of the work done and keep customers happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    shift lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead in Goshen, IN
    Current Employee - Shift Lead in Goshen, IN

    I have been working at Walgreens full-time (more than 5 years)

    Pros

    co-workers - family bond type atmosphere

    Cons

    company - the direction the company has take with restructuring - doing more with less staff - changed position titles to cut pay - leading to lower quality of management - not the same family type atmosphere on a company level as it once had been 7 years, 6 years, 5 years, even 4 years ago,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    It could have been the company I retired from...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Walgreens Cashier in Willoughby, OH
    Former Employee - Walgreens Cashier in Willoughby, OH

    I worked at Walgreens full-time (more than 10 years)

    Pros

    When I started there, the potential for advancement seemed limitless. I always had the time during work to do any required training, and management was very supportive and respectful of employees, as a general rule.

    Cons

    During my last year, the company changed. It became harder and harder to find time for required training, and we were all required to do more work on the floor than what some may consider reasonable. They also started up with a sort of "gotcha" policy, where if you made a small error, like leaving an item in the wrong dept., they would take a picture, counsel you on it, and put it in your employee file.

    Advice to ManagementAdvice

    Stop picking at petty annoyances and look at the big picture: if you don't, your employee retention rate is going to go way down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Trimming the fat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at Walgreens full-time (more than 8 years)

    Pros

    Money is good for Management. Benefits are OK,

    Cons

    Expected to do A LOT more with A Lot Less!

    Advice to ManagementAdvice

    Treat field staff like people, not reports

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Pharmacists not a machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist (Split) in Brooklyn, NY
    Current Employee - Pharmacist (Split) in Brooklyn, NY

    I have been working at Walgreens full-time (more than 5 years)

    Pros

    Very good crew, knowledgeable and helpful techs, fully reliable. Flexible hours. Good benefits, ok vacation, good pay.

    Cons

    Unrealistic expectations. Overwhelming amount of work with monthly hours cut. Not enough hours for tech help. Hard to keep good techs due to hours cut. not enough time to fully interact with patients. Not enough support from corporate if customers are rude.

    Advice to ManagementAdvice

    If you want us to be more clinical pharmacists - pharmacy needs more support hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Waste of a decade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Hard to think of any.

    Cons

    Terrible benefits, terrible hours, terrible pay, no employee loyalty, not what it used to be.

    Advice to ManagementAdvice

    Not a great long term career

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Photo lab employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate/Photo in Edgewater, FL
    Current Employee - Customer Service Associate/Photo in Edgewater, FL

    I have been working at Walgreens full-time (more than an year)

    Pros

    I love most of the people I work with, I love helping my customers, my store is a great store to work at, great employee discount, benefits if you can afford them.

    Cons

    perks of a department aren't given to everyone in the department, for some reason the one who does the least in the department is given more special perks like being able to do personal things on company time and not having to pay for products they purchase

    Advice to ManagementAdvice

    Perhaps listen more to those at the bottom of the totem pole, pay better attention to who's actually doing the work and give them the ability to run the departments

    Recommends
    Positive Outlook
    No opinion of CEO

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