Warrantech

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Warrantech Reviews

Updated June 30, 2014
Updated June 30, 2014
8 Reviews

2.6
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barry D. Zyskind
3 Ratings

Employee Reviews

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  1.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working with big box retailers across the nation. Good people within the company. Nice work environment. Good pay.

    Cons

    Not many cons to discuss.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bedford, TX
    Former Employee - Customer Service Representative in Bedford, TX

    Pros

    Benefits good, be ware they try and talk you into HMO. Be ware if you are middle age lady.

    Cons

    Get so many wrong answers from leads to supervisors, training. Customers not treated fairly. Company gets paid per call

    Advice to ManagementAdvice

    Strongly suggest put away your pride. Think you need to watch how disrespectful your Supervisors are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster  in  Euless, TX
    Former Employee - Adjuster in Euless, TX

    Pros

    Can't really think of any.

    Cons

    Constant micromanagement, questionable business ethics

    Advice to ManagementAdvice

    Treat your policy holders and employees with the same respect you would treat your family.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Direct (Telemarketing Sales) is a TRAIN WRECK!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telemarketing Sales Representative  in  Bedford, TX
    Current Employee - Telemarketing Sales Representative in Bedford, TX

    Pros

    Coffee is always flowing. Donuts the last Friday of the month. Occasional popcorn and nachos.

    Cons

    Direct's Upper Management has no sales experience or any idea how to run a sales department. They play with you and your numbers like you are guinea pigs. They rob Peter to pay Paul and will apply your sales to others as they desire. Rules change by the day. They overlook unacceptable behavior or broken rules (even drug use) by those who hit the high numbers.

    Advice to ManagementAdvice

    If you are going to have a Sales Dept., hire an experienced sales management team. You have a great team of people working hard for you. You can't constantly hammer your reps and blame them for your incompetency. You are just killing morale, providing a very stessful work environment and pushing good, hardworking people to finding a better place to work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great work Place on Planet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Bedford, TX
    Current Employee - Customer Care Representative in Bedford, TX

    Pros

    A sense of responsibility towards the job.
    Great support from peers.
    Creative and Conducive environment for personal and professional growth.

    Cons

    The food can be much better and cafeteria conditions can be improved.

    Advice to ManagementAdvice

    keep the bottom rung employees in the loop for any new product launch and changes in the organizational structure.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    After a brief training period I began taking calls,my pay increased from minimum to $9/hr plus commissions and bonuses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Bedford, TX
    Former Employee - Customer Care Representative in Bedford, TX

    Pros

    Training and nesting were brief. As soon as I hit the floor my pay increased to $9/hr unlike some places that make you wait three to six months for a half-way decent paycheck like $8/hr. Co-workers were abundant & easy to talk to. TVs were always on in break room. Hot coffee is always on in morning!

    Cons

    Need to keep up with those quotas. After a week of hard work there are times when you get close, but not quite up to goal.

    Advice to ManagementAdvice

    Keep the TV's on just like you do during lunches and breaks! It's a great way to relax.

    Recommends
    Positive Outlook
  8.  

    Poor Management, Terrible Benefits, NO TIME OFF!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative (CPS)  in  Bedford, TX
    Former Employee - Customer Service Representative (CPS) in Bedford, TX

    Pros

    You get fast food gift cards $5.00 and under when customer brings your work effort to management.( if they're available to take call, which is rare)

    Cons

    WRONG PEOPLE IN PLACE!
    Rated F with the BBB
    Poor Superiors/Management
    Benefits are awful
    Hard to get time off
    MANAGEMENT does not do their job properly, they don't understand the info customers provide, therefore making it hard to communicate with them.
    They don't care about how good of a job you're doing, they have no consideration for life trials. they are only in it for themselves. RUN IF THEY CALL YOU FOR WORK! THEY WILL ONLY USE YOU FOR YOUR SKILLS!

    Advice to ManagementAdvice

    LEARN the processes of what the csrs function. Answer the phone when there is an escalation, It's YOUR JOB! Stop the micro management, and value your good employees, they deserve it dealing with WARRANTECH'S FAILING STRUCTURE....BBB you are rated a F!!!!!

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Easy Job but no recognition or incentive to maintain positive performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The job is easy and you almost never need to call out. The pay is great for what you do. The insurance packages are flexible and great. The working environment is low key and pretty relaxed. As long as you do your job, they will typically leave you alone.

    Cons

    Management. They put up with too much gossip. They play favorites. There is little recognition when you do well and no incentive to keep up a positive performance. Little room for growth and no career path counseling provided.

    Advice to ManagementAdvice

    Provide more career path counseling to maintain good employees. Overlook personal favorites for those who perform. Build a better incentive and recognition program.

    Recommends
    Positive Outlook

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