Washington Dental Service

  www.deltadentalwa.com
  www.deltadentalwa.com

Washington Dental Service Reviews

Updated May 14, 2014
Updated May 14, 2014
8 Reviews
3.0
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Dwyer
5 Ratings

Employee Reviews

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  1.  

    A lot of process but trying to fix it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Dental Service full-time

    Pros

    Good benefits. There is a culture of continuous improvement although its not working as well as it could.

    Cons

    Lots of processes and procedures make it hard to get things done.

    Advice to ManagementAdvice

    People use many of the in place processes as an excuse for why something wasn't accomplished or as a way to stop people in their tracks from accomplishing things. Really take a look at that across the company and remove some of the layers of waste. A lot of managers for a small company and many of them want to get in the way to justify their existence.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Not a good fit if you truly want to use your expertise for the good of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Washington Dental Service full-time

    Pros

    Amazing co-workers - kind, smart, funny.

    Cons

    Management is clueless about what it takes to do our jobs and will overspend by $100,000s just to prove a point.

    Advice to ManagementAdvice

    retire

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A good growth experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Dental Service full-time (more than 5 years)

    Pros

    -The vast majority of employees are great people who really care about the mission and about each other.
    -There are many opportunities to get involved in projects outside of the scope of your position; which allows for additional growth
    -Benefits are VERY rich, great medical, dental (duh), and decent optical. 401k is matched dollar for dollar up to the first 8% - which is excellent! Nice vacation time, floating holidays, sick time, etc.
    -Work/life balance is very good. The office pretty much becomes a ghost town by 5pm each day.

    Cons

    -Communication is sorely lacking. Often a decision is made in a room with a few people and then implemented without considering it trickle-down effect. In many cases, the change is not communicated to all stakeholders, and employees end up with varying degrees of information. The front-line employees always seem to be the last people to know, and often don't realize there has been a change until someone from outside of the company calls to complain about it.
    -People are promoted because they have been there the longest, not necessarily because they are the best candidate. While I never felt it first-hand, there was a lot of favoritism evident, which is discouraging to those who are not a part of the "in" crowd.
    -Bonus structure is set up so that those who make the most in salary are eligible for the most in bonus %. Those at the bottom of the totem pole are eligible for the least amount in bonus %.
    -There are many new initiatives that are the flavor of they day... here today and gone tomorrow. It is hard to get excited about new programs when experience has shown that they will probably fade and die. Nothing really seems to change.
    -Senior leadership often considers themselves exempt from participating in "all-employee" initiatives. This is not leading by example.

    Advice to ManagementAdvice

    Thank you for the growth opportunities being at WDS afforded me. Try to figure out a way to find out who your worker bees really feel, and care about their feelings. There is a lot of fear of retribution for those who would like to speak out but are afraid.

    No opinion of CEO
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  5. 1 person found this helpful  

    it ain't what is used to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Washington Dental Service

    Pros

    fantastic benefits, flexible schedule, the mission of improving oral health in Washington is inspiring.

    Cons

    Salaries are disturbingly low for front line to mid-level management. Tenure is too highly relied upon for advancement; employees with Masters Degrees working under leaders with no college education, simply because the manager has been with the company for over a decade - but without any experience or formal education in the field they are managing. Very defined line between front-line employees and management - its the "haves and the have-nots." Even the bonus structure favors those who make the most money already.

    Approves of CEO
  6. 2 people found this helpful  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Project Manager in Seattle, WA
    Current Employee - Senior Project Manager in Seattle, WA

    I have been working at Washington Dental Service

    Pros

    Broad opportuntity to gain experience across multiple layers of management and departments.

    Cons

    Top down organization with a reputuation for faux inclusion toward key decisions.

    No opinion of CEO
  7. 3 people found this helpful  

    Constant Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Washington Dental Service

    Pros

    Schedule flexibility, no fear of boredom, tools available for job at hand

    Cons

    Lack of direction, poor leadership, heavy political environment, constant change and heavy workload, immature processes

    Doesn't Recommend
    Disapproves of CEO
  8.  

    You can't fix stupid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Dental Service

    Pros

    The company has a long tradition of being a great place to work at. Majority of the people that work there are great. The benefits are good, and working conditions overall are very good.

    Cons

    The executives are fad followers. Every new fad that someone dreams up, they are all for implementing. They lack focus on the core business which is insurance and instead chase half baked ideas on regular basis, which only result in the company losing money.
    There is also a bonus structure in place, which is nice, but seems like it was setup to enrich the executives and senior managers. The higher your pay grade the higher percentage your bonus. If you're a phone rep, you can expect to get a few hundred dollars, while the CEO gets few hundred thousand.
    Additionally there is way too many senior managers for a company this size. Does a company with 300 employees really need CEO and a COO??

    Advice to ManagementAdvice

    Stop all these initiatives that have nothing to do with the actual business and just let people do their job.
    Stop pretending that you want open and honest work place where everyone has a voice. You do not, and you run a top down command structure. That's fine. Admit it, quit pretending and move on.

    Disapproves of CEO
  9.  

    Very positive and caring company that meets challenges directly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Dental Service

    Pros

    a company prepared to make the difficult decision. treats the employees with compassion.

    Cons

    management can sometimes keep us better informed.

    Advice to ManagementAdvice

    Keep on doing what you are doing but try to keep us better informed.

    Recommends
    Approves of CEO

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