Washington Federal

www.washingtonfederal.com
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Washington Federal Reviews

Updated July 2, 2015
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2.5
Rating Trends
Recommend to a friend
Approve of CEO
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Roy M. Whitehead
62 Ratings

Pros
  • Work life balance is great as we are closed weekends (in 5 reviews)

  • Eager to train on new and more difficult tasks-great work environment for experience (in 8 reviews)

Cons
  • Very low pay even for long time experienced employees (in 10 reviews)

  • Harsh working conditions, lack of training (in 4 reviews)

More Pros and Cons

98 Employee Reviews

Sort: Popular Rating Date
  1. Not the greatest. Bug I'm sure not the worst either.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Federal

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Quiet, professional, small business feel. Customer oriented. Followed strict guidelines for bankin . Allowed you to be more comfortable with customers. Small town feel large bank.

    Cons

    Old school banking in a new tech age. Not very employee friendly. Doesn't allow for many perks. Small quarterly bonus after meeting almost impossible goals.

    Advice to Management

    Set up better training. Give employees more perks, family leave. Allow for errors and treatment like humans not robots. Monitor management better.


  2. Helpful (1)

    Ok place to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Birch Bay, WA
    Current Employee - Customer Service Representative II in Birch Bay, WA

    I have been working at Washington Federal full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great 401k, nice co-workers, decent benefit package. Not open on the weekends.

    Cons

    Extremely low pay. Advancement in company is rare and usually in title alone, not with pay compensation that is worth the added responsibilities. You are expected to wear many hats, but are not compensated for any of it. Very high turnover rate at the branch level.

    Advice to Management

    Higher pay. Reward long term employees who are dedicated to the company. Let them know you appreciate their dedication through raises and perks.


  3. Not Bad At All

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Federal full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great co-workers for the most part. Very easy to move up in the company. They genuinely care about their clients.

    Cons

    Underpaid for sure. They have a hard time firing people that really need to go.


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  5. Helpful (1)

    Assistant Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Federal

    Pros

    Quiet Environment
    Portfolio Lender
    Low Loan Fees
    Repeat Customers
    Longevity of management staff
    Great 401K, better than any other employer

    Cons

    Poor Pay
    High Rates
    Archaic software
    Dark dated branches
    All around cheap company
    High teller turnover

    Advice to Management

    Get with the program. Step up the software.


  6. Helpful (2)

    loan coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Coordinator
    Current Employee - Mortgage Loan Coordinator

    I have been working at Washington Federal

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good People to work with. Good Benefits

    Cons

    Pay is way too low and they are always changing something way before it is perfected.

    Advice to Management

    Take better care of long term employees


  7. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Federal

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Weekday hours, getting to know clients

    Cons

    Branch managers don't help on teller side because they don't know how to, if you can't figure something out you have to call in to headquarters and speak to someone else who doesn't know what they are talking about half the time either, very little training and lack of confidence in employees abilities in general. Super conservative as a company and have rules that are outdated. Very behind on technology... they just got ATMs! They won't even pay for maturity leave!! You have to use vacation time... what?!

    Advice to Management

    Learn how to properly speak to your employees, learn and actually do all positions in branch instead of dumping all your duties on your co-workers


  8. Helpful (2)

    401K match is great but low pay makes it non-existent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Federal

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits. 401K match.

    Cons

    Low pay. No chance for promotions. When promotions are available it comes with little to no pay increase.

    Advice to Management

    Follow through with promises. Pay according to industry averages.


  9. Helpful (1)

    Always defeated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Seattle, WA
    Former Employee - Customer Service Supervisor in Seattle, WA

    I worked at Washington Federal full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Branch level staff was awesome, although looking for other jobs.

    Cons

    Company isn't loyal to their employees and in turn employees aren't loyal to the company. Pay is horrible for everyone at the branch level. So basically you build relationships with the customers that make the bank money, and you get nothing in return.

    Advice to Management

    Try paying a competitive wage and having a real training program that actually prepares your employees for things you expect them to handle. Then, TRUST them to perform their job based on the proper training they received.


  10. Helpful (1)

    Loan Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Coordinator in Albany, OR
    Former Employee - Mortgage Loan Coordinator in Albany, OR

    I worked at Washington Federal full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Learn a lot. The people at the branch level were great to work with but everyone was looking for new jobs all the time. Pretty sad..

    Cons

    Horrible pay and the company cares little about their employees. Very high turnover rate and the company doesn't seem to care.

    Advice to Management

    Pay your employees a fair wage so that they would want to stay with the company and give it their all. And treat them with some respect.


  11. Helpful (4)

    Floating CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Federal full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Bank holidays and no weekends 401k match. I get to go to different branches and see different
    people.

    Cons

    Low pay, no commitment to keep and train employees. Very high turnover because they don't have career paths with post salaries available. Very unprofessional HR people that appear uneducated. Managers have such a hard time staffing that they don't want anyone to get promoted and block upward mobility this forces people to quit.

    Advice to Management

    You do not preplan enough although you may be improving due to all the disasters you created in the past. Stop the employee turn over at the lower end and promote from within. Provide career paths. Weak Managers block strong employees they see as threats forcing them to quit. Change the environment by team building and rewarding managers for seeking out strong people, training them and promote from within.



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