Washington Mutual Reviews

Updated July 31, 2014
Updated July 31, 2014
344 Reviews

4.0
344 Reviews
Rating Trends

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Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
33 Ratings

Review Highlights

Pros
  • Good work/life balance, employees treated fairly, good company values, nice culture (in 39 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Irvine, CA
    Former Employee - IT Manager in Irvine, CA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent company to work for. My position as a Senior Loan Consultant afforded me unlimited income potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Loan Consultant  in  Naples, FL
    Current Employee - Senior Loan Consultant in Naples, FL

    I have been working at Washington Mutual full-time for more than 10 years

    Pros

    They provided a monthly draw against my unlimited income as a commissioned employee (about $3,000/month). Annual trips for achieving Presidents Club - all expenses paid including exceptionally gorgeous hotels (upscall Hyatt / Marriott) usually at tropical destinations like Hawaii. Awards and recognitions at the annual banquet.

    Cons

    Be at quota and everyone will be happy. Even if you are not at quota they will support you any way they can in order to achieve that goal. 401k contribution was 10% up to the 10,000 mark annually. Guaranteed rate of return on same. Golden parachute after 5 years which was 10% of your annual income they they simply "gave" to you in an account that they held and managed until you left.

    Advice to ManagementAdvice

    Stop emailing so many memos!! Just have a weekly sales meeting / call from immediate supervisor to inform loan originators of policy changes. If it is so important that everyone must be informed that same day - then blast an email as "priority". Commissioned reps have more on their mind then to constantly check their email from corporate (expecially when they get several per day).

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Was great to be a WaMulian.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Mutual full-time for more than 3 years

    Pros

    Great location in downtown Seattle.
    Awesome co-workers.
    Compensation based on merit.
    Good career growth and potential for advancement (assuming the company persisted).

    Cons

    Subprime meltdown and Chase takeover.
    Finding out from the news that our company was no more.

    No opinion of CEO
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  5.  

    Job was satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Seattle, WA
    Former Employee - Vice President in Seattle, WA

    I worked at Washington Mutual full-time for more than 5 years

    Pros

    Provided autonomy to get things done. Collegial environment.

    Cons

    Executive management unwilling to make prudent decisions to save the organization.

    No opinion of CEO
  6.  

    Short, mostly sweet.

    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Washington Mutual full-time

    Pros

    Local, professional, upward career opportunities.

    Cons

    Working at HQ (big). Oh, and it failed.

  7.  

    Fair

    Former Employee - Teller  in  Los Angeles, CA
    Former Employee - Teller in Los Angeles, CA

    I worked at Washington Mutual part-time for less than a year

    Pros

    Washington mutual was a great place for a college student pursuing a business degree to start a career in a business environment, specifically in finance or economics. They were well structured and had proper training for individuals, regardless of their role, to succeed in their job.

    Cons

    Difficult to move up in the company. It appeared as if seniority took precedence to talent. My Branch Manager was an assistant for 16 years before she got a shot to run her own branch.

    Advice to ManagementAdvice

    Avoid hostile takeover

  8.  

    Wrong Place at the Wrong Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager  in  Seattle, WA
    Former Employee - Risk Manager in Seattle, WA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    Team was great; still maintaining meaningful relationships years after the Chase takeover. Bonds were made during many long hours of shared project work. Compensation was good.

    Cons

    Very demanding schedule. Felt like much of the time we were racing against time. Thought we had made it through when things got pulled out from underneath us.

    Advice to ManagementAdvice

    Don't grow too fast and compromise values that made you beloved by your customers. Thanks for pushing me, though, to realize what I could do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great learning experience

    Former Employee - Senior Analyst  in  Seattle, WA
    Former Employee - Senior Analyst in Seattle, WA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    The people were great. The division was small so everyone had to wear many hats. Our division was acquired by a much larger finance group and our people were so much more efficient.

    Cons

    There existed some good ole boy network mentality. The old guard did not respect the abilities of the new people.

    Advice to ManagementAdvice

    Consider not selling out.

  10.  

    Old WAMU Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Processor  in  Jacksonville, FL
    Former Employee - Mortgage Processor in Jacksonville, FL

    I worked at Washington Mutual full-time for more than 5 years

    Pros

    Ability to be cross trained, credit for serving the community through volunteerism.

    Cons

    Mandatory overcome on extremely short notice. Unstable industry

    Advice to ManagementAdvice

    Work life balance is out of balance. More focused on bottom line and not considerate of the people that work there, who are the first internal customer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great environment with enjoyable coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at Washington Mutual part-time for more than a year

    Pros

    Environment with coworkers
    Dealing with lots of people on a daily basis
    Simple tasks to accomplish
    Fast paced to make the time go by quickly

    Cons

    Quotas that have to be met or negative performance reviews happen
    Low starting salary as a teller
    Repetitive tasks that don't always challenge you

    Recommends
    Negative Outlook

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