Washington Mutual

  www.wamu.com
  www.wamu.com

Washington Mutual Reviews

Updated November 1, 2014
Updated November 1, 2014
353 Reviews
4.0
353 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
37 Ratings

Review Highlights

Pros
  • Great people, true team environment, challenging work, fair compensation, perfect work/life balance (in 41 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Closing in Bethel Park, PA
    Former Employee - Closing in Bethel Park, PA

    I worked at Washington Mutual full-time (more than an year)

    Pros

    All in all it's a good place to work.

    Cons

    I liked it there, so I really have no cons.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President/Manager of Organizational Excellence in Seattle, WA
    Former Employee - Vice President/Manager of Organizational Excellence in Seattle, WA

    I worked at Washington Mutual full-time (more than 3 years)

    Pros

    Great people, true team environment, challenging work, fair compensation, perfect work/life balance. Lots of opportunity with the ability and encouragement to "train up".

    Cons

    I, personally, saw no down side. Without a doubt the best place I have ever worked. Unfortunately, they were victim of the economic collapse between 2007 and 2010, otherwise I'd still be there!

    Advice to ManagementAdvice

    Great Management. Knowledgeable, open and engaged.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Employees were rewarded for good performance. Nice to be appreciated by the company you work for,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back Office Administrative in Northridge, CA
    Former Employee - Back Office Administrative in Northridge, CA

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Decent pay, good people and company support.

    Cons

    Too much risk in the subprime lending

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    You will love it if you like to sing Kumbaya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Nice work life balance. Great comp and benefits. Really caring organization.

    Cons

    Bad subprime loan strategy, chase leadership,

    Advice to ManagementAdvice

    Don't conduct a business practice or offer a product which you would not buy yourself

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Overwhelming Work Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Former Employee - Financial Consultant in Desert Hot Springs, CA

    I worked at Washington Mutual full-time (less than an year)

    Pros

    Lots of bank holidays which means time off

    Cons

    Product and Service lines are too narrow in scope.

    Advice to ManagementAdvice

    Listen to your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Was my first job, and i thoroughly enjoyed the company culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    good pay, friendly staff, great training, everything was free

    Cons

    they went out of business and was bought out by Chase which is the opposite of all those things

    Advice to ManagementAdvice

    Bring back Washington Mutual, they were nicer to their customers

  8.  

    It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Specialist in San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX

    I have been working at Washington Mutual full-time (more than 3 years)

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to ManagementAdvice

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    close to home, liked co-workers

    Cons

    political, managers who climbed ladder but are not good leaders

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Mutual full-time

    Pros

    They were always changing things up, good or bad, depending on how much you like change. Tried to be costumer-centric. Held quarterly meetings to give employees the state of the company and keep them informed. Decent salaries and benefits, held annual employee appreciation events

    Cons

    When we got by JPMC, although at least we got decent layoff packages and job services.

    Recommends
    No opinion of CEO
  11.  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Irvine, CA
    Former Employee - IT Manager in Irvine, CA

    I worked at Washington Mutual full-time (more than 3 years)

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO

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