Washington Mutual

  www.wamu.com
  www.wamu.com
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Washington Mutual Reviews

Updated September 15, 2014
Updated September 15, 2014
346 Reviews
3.8
346 Reviews
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Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
33 Ratings

Review Highlights

Pros
  • Good work/life balance, employees treated fairly, good company values, nice culture (in 39 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Specialist  in  San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX

    I have been working at Washington Mutual full-time for more than 3 years

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to ManagementAdvice

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Mutual full-time

    Pros

    They were always changing things up, good or bad, depending on how much you like change. Tried to be costumer-centric. Held quarterly meetings to give employees the state of the company and keep them informed. Decent salaries and benefits, held annual employee appreciation events

    Cons

    When we got by JPMC, although at least we got decent layoff packages and job services.

    Recommends
    No opinion of CEO
  3.  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Irvine, CA
    Former Employee - IT Manager in Irvine, CA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Was great to be a WaMulian.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Mutual full-time for more than 3 years

    Pros

    Great location in downtown Seattle.
    Awesome co-workers.
    Compensation based on merit.
    Good career growth and potential for advancement (assuming the company persisted).

    Cons

    Subprime meltdown and Chase takeover.
    Finding out from the news that our company was no more.

    No opinion of CEO
  6.  

    Excellent company to work for. My position as a Senior Loan Consultant afforded me unlimited income potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Loan Consultant  in  Naples, FL
    Current Employee - Senior Loan Consultant in Naples, FL

    I have been working at Washington Mutual full-time for more than 10 years

    Pros

    They provided a monthly draw against my unlimited income as a commissioned employee (about $3,000/month). Annual trips for achieving Presidents Club - all expenses paid including exceptionally gorgeous hotels (upscall Hyatt / Marriott) usually at tropical destinations like Hawaii. Awards and recognitions at the annual banquet.

    Cons

    Be at quota and everyone will be happy. Even if you are not at quota they will support you any way they can in order to achieve that goal. 401k contribution was 10% up to the 10,000 mark annually. Guaranteed rate of return on same. Golden parachute after 5 years which was 10% of your annual income they they simply "gave" to you in an account that they held and managed until you left.

    Advice to ManagementAdvice

    Stop emailing so many memos!! Just have a weekly sales meeting / call from immediate supervisor to inform loan originators of policy changes. If it is so important that everyone must be informed that same day - then blast an email as "priority". Commissioned reps have more on their mind then to constantly check their email from corporate (expecially when they get several per day).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Job was satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Seattle, WA
    Former Employee - Vice President in Seattle, WA

    I worked at Washington Mutual full-time for more than 5 years

    Pros

    Provided autonomy to get things done. Collegial environment.

    Cons

    Executive management unwilling to make prudent decisions to save the organization.

    No opinion of CEO
  8.  

    Short, mostly sweet.

    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Washington Mutual full-time

    Pros

    Local, professional, upward career opportunities.

    Cons

    Working at HQ (big). Oh, and it failed.

  9.  

    Fair

    Former Employee - Teller  in  Los Angeles, CA
    Former Employee - Teller in Los Angeles, CA

    I worked at Washington Mutual part-time for less than a year

    Pros

    Washington mutual was a great place for a college student pursuing a business degree to start a career in a business environment, specifically in finance or economics. They were well structured and had proper training for individuals, regardless of their role, to succeed in their job.

    Cons

    Difficult to move up in the company. It appeared as if seniority took precedence to talent. My Branch Manager was an assistant for 16 years before she got a shot to run her own branch.

    Advice to ManagementAdvice

    Avoid hostile takeover

  10.  

    Wrong Place at the Wrong Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager  in  Seattle, WA
    Former Employee - Risk Manager in Seattle, WA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    Team was great; still maintaining meaningful relationships years after the Chase takeover. Bonds were made during many long hours of shared project work. Compensation was good.

    Cons

    Very demanding schedule. Felt like much of the time we were racing against time. Thought we had made it through when things got pulled out from underneath us.

    Advice to ManagementAdvice

    Don't grow too fast and compromise values that made you beloved by your customers. Thanks for pushing me, though, to realize what I could do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great learning experience

    Former Employee - Senior Analyst  in  Seattle, WA
    Former Employee - Senior Analyst in Seattle, WA

    I worked at Washington Mutual full-time for more than 3 years

    Pros

    The people were great. The division was small so everyone had to wear many hats. Our division was acquired by a much larger finance group and our people were so much more efficient.

    Cons

    There existed some good ole boy network mentality. The old guard did not respect the abilities of the new people.

    Advice to ManagementAdvice

    Consider not selling out.

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