Wasserstrom Reviews

Updated March 27, 2015
13 reviews filtered by
  • Any Location
  • Any Job Title
2.5
13 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Rodney Wasserstrom
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Great Community Presence, Poor Employee Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at Wasserstrom full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    This company is always involved in community work. Whether it's Rebuilding Together, blood drives, food drives, etc. this company truly cares about Columbus. Our customer service team is a great opportunity for someone just out of college: steady Monday-Friday hours, benefits, paid time off, things that aren't that easy to get fresh from school anymore. If you happen to make good impressions on the right people, you will be promoted quickly and your hard work will be appreciated.

    Cons

    If you don't happen to be so popular with the right people, movement will be very hard. Sure, in some of these cases I've seen it's because these people aren't really Sales material due to personality traits, work ethic, etc. but I've seen too many times a really hard worker who does a great job go unnoticed because he/she isn't gossip buddies with a supervisor.
    It's very difficult to make good money here unless you are an account manager with high-activity accounts (these positions are few and far between). Raises will always cap out at 2% if you're able to even negotiate that. Rewards for being a good employee consist of more work and covering for our less competent coworkers.

  2. Great employee support, lousy management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tig Welder in Garland, TX
    Former Employee - Tig Welder in Garland, TX

    I worked at Wasserstrom full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -No weekends
    -Consistent pay
    -Steady work

    THATS ABOUT IT

    Cons

    -Training program needs work
    -Uses temp agencies too much
    -Management treats temps badly

    Advice to Management

    Improve training program for new hires, hire directly instead of relying on temp agencies. And treat temps with respect if you them too stay

  3. Helpful (2)

    Big Revenues Little Reinvestment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wasserstrom full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    No weekends, nights or holidays.

    Cons

    The pay is lousy to say the least. Work environment in the corporate office is less than ideal.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. The turnover rate here says it all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wasserstrom full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some truly hard working people here trying to make the best out of a messy situation

    Cons

    Wasserstrom likes to use temp services to fill their empty positions and then drag out the temps as long as possible before hiring them on full-time. Additionally there is little to no training. You will be thrown in to the deep-end and left to sink or swim depending on how quickly you can adapt. Nepotism is rampant, as is sexism (there are very VERY few women in management positions and the bathroom situation in sections of the warehouses is spotty at best, no Paternity leave for new fathers, etc. ), and class-ism (there are very stark differences in how workers are treated and perks they are given based on the area in which they work) are unavoidable . There are employees who have been here for years who do minimal work but management will defend them endlessly while their co-workers grow increasingly frustrated with them and their lack of contribution/constant mistakes. The turnover here is insane, as raises are rare and minimal and the benefits are absolutely horrible. Everything quickly devolves into a blame game and no one wants to be accountable for any mistakes, as it may affect their chances for the incentive pay...
    Myself and several other former/current employees could easily write novels on the issues within this company.

    Advice to Management

    You need to entirely overhaul EVERYTHING, but most importantly you need to legitimately listen and implement the suggestions of your employees. When you treat your work force well it will benefit you in the long-run. It's incredible to think how much more of a profit you could make by creating loyal and happy employees, eliminating the high turnover and vastly improving word-of-mouth in the industry would cut down on costs spent on contracting with temp-agencies and lost business by those who know what goes on behind-the-scenes. Stop thinking about the short-term gain and think about the long-term.

  6. Helpful (1)

    Recession is over. Look to the future. Plan accordingly.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wasserstrom

    Pros

    People are great to work with. Very community oriented and philanthropic.

    Cons

    Too much favoritism. Many managers have no business being there. They must either have family ties or have dirt on others. Max of 2 percent pay raises is a total joke.

    Advice to Management

    Listen to your employees. Don't assume you know all. Just be you have been in business for over 100 years doesn't make you all knowing.

  7. Great company culture and job security! Since 1902! WOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at Wasserstrom full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Being able to pick my own set schedule really helped me out. Work life balance is understood here and management is fair. I started as a temporary worker and after proving my capability was hired on internally with the company. They know good talent when they see it! Paid time off, Operational bonus's, Medical benefits, room for growth are just a few of the perks to working here. Plus we get a food truck every Tuesday in the parking lot!

    Cons

    Training programs could use some work for the new hires.

    Advice to Management

    Work on training programs for new hires to keep teams running smoothly.

  8. Overuse of temp workers makes this place unpleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Cabinet Builder in Phoenix, AZ
    Former Contractor - Cabinet Builder in Phoenix, AZ

    I worked at Wasserstrom as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The work is near constant and most employees get along.

    Cons

    Pay is terrible. This company treats temp workers like garbage. It's difficult to get hired on by the company itself (instead of a temp agency) and they disregard temp workers quickly. Communication between temp agencies and this company is terrible.

    Advice to Management

    Start hiring employees for yourself or at least maintain constant contact with the temp agency. Have a system set in place to keep management informed of temp workers' time off. Seperate the upper management duties to alleviate unavailability issues. Bring on a hiring manager who is not the overall facility manager. Utilize the new and safer tools that you purchase months ago. The new table saws (SawStop) were sitting in their boxes for the entire time I worked there. The older saws were definitely not in the greatest condition either.

  9. Not the place to be if you're in IT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wasserstrom

    Pros

    Nice people. Open to working remotely. Free parking... uh, I really can't think of anything else.

    Cons

    The opposite of cutting edge. Not open to new ideas. Lack of software testers. Restrictive internet policy. Very old and outdated building.

  10. Great full time schedule that one can balance w/rest of life; A fair job but hard to advance in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Columbus, OH
    Current Employee - Inside Sales Representative in Columbus, OH

    I have been working at Wasserstrom full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Consistent hours
    - regular payment
    - Management is fair
    - Teaches you how to multi-task
    - Great work environment relative to other call centers.
    - Can balance well with other aspects of life.
    - Work is busy, but consistent
    - Family Owned company that generally treats most employees with respect.

    Cons

    - Hard to advance and a somewhat competitive environment.
    - Pay is lower than relative industry averages (at least from looking at Bureau of Labor and Statistics and Salary.com)
    - compensation and benefits are low (related to above).

  11. Insides Sales Rep/ Customer Serivce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Columbus, OH
    Former Employee - Inside Sales Representative in Columbus, OH

    I worked at Wasserstrom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people to work with, competitive pay. Great communication between managers

    Cons

    Lack of respect for reps, No way to advance. too many mistakes that get blamed on wrong people. Senior management tends to favor sales rather than customer service.

    Advice to Management

    Listen to your employees, especially those you want to stay in the company.

Work at Wasserstrom? Share Your Experiences

Wasserstrom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.