Wasserstrom
3.0 of 5 5 reviews
wasserstrom.com Columbus, OH 1000 to 5000 Employees

Wasserstrom Reviews

Updated Feb 17, 2014

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3.0 5 reviews

                             

0% Approve of the CEO

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Rodney Wasserstrom

(2 ratings)

50% of employees recommend this company to a friend
5 Employee Reviews
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  • Culture & Values
         
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  • Senior Management
         
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Great full time schedule that one can balance w/rest of life; A fair job but hard to advance in.

Inside Sales Representative (Current Employee)
Columbus, OH

I have been working at Wasserstrom full-time for more than a year

Pros- Consistent hours
- regular payment
- Management is fair
- Teaches you how to multi-task
- Great work environment relative to other call centers.
- Can balance well with other aspects of life.
- Work is busy, but consistent
- Family Owned company that generally treats most employees with respect.

Cons- Hard to advance and a somewhat competitive environment.
- Pay is lower than relative industry averages (at least from looking at Bureau of Labor and Statistics and Salary.com)
- compensation and benefits are low (related to above).

Yes, I would recommend this company to a friend

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Not the place to be if you're in IT

Anonymous Employee (Former Employee)

I worked at Wasserstrom

ProsNice people. Open to working remotely. Free parking... uh, I really can't think of anything else.

ConsThe opposite of cutting edge. Not open to new ideas. Lack of software testers. Restrictive internet policy. Very old and outdated building.

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Disapproves of CEO

 

Insides Sales Rep/ Customer Serivce

Inside Sales Representative (Former Employee)
Columbus, OH

I worked at Wasserstrom full-time for more than a year

ProsGood people to work with, competitive pay. Great communication between managers

ConsLack of respect for reps, No way to advance. too many mistakes that get blamed on wrong people. Senior management tends to favor sales rather than customer service.

Advice to Senior ManagementListen to your employees, especially those you want to stay in the company.

No, I would not recommend this company to a friend

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  • Work/Life Balance
         
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Wasserstrom needs to reevaluate priorities fast!

Inside Sales (Customer Service) (Former Employee)
Columbus, OH

I worked at Wasserstrom

ProsConvenient location, down town with free parking. Good perks such as free food and kitchen supplies. Co-workers are a blast!

ConsWasserstrom has spiraled downward from a company that cares for it's employees and attempts to make them happy to keep customer service at it's best, to another "call center" that's okay with high turnover rates and overall low moral. They were not prepared for the transition to the new computer system, and the employees are bearing the brunt of it. Instead of using this as an opportunity to treat the employees to little moral building things like jeans days and outings, they cracked down on the dress code even harder (unless you're a thin, pretty, woman. Then you can wear whatever you want...). Management is way out of touch.

Advice to Senior ManagementI recommend passing out forms where employees can anonymously rate you based on their personal experience. Make changes accordingly. Oh, and lighten up on the dress code.

No, I would not recommend this company to a friend

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  • Work/Life Balance
         
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1 person found this helpful  

Thank you for upgrading our systems. and keep up the great work.

Credit Analyst (Current Employee)
Columbus, OH

I have been working at Wasserstrom

ProsThe stability of the company. they have been in business for over 100 years.

Consthe software being used. but this is being upgraded this year

Advice to Senior ManagementListen to your employees. We are on the front line with our customers. Remember that we are always on your side.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Wasserstrom reviews and ratings — including employee satisfaction and approval rating for Wasserstrom CEO Rodney Wasserstrom. All 5 reviews posted anonymously by Wasserstrom employees.