Waste Management

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Waste Management Reviews

Updated August 19, 2014
Updated August 19, 2014
431 Reviews

2.7
431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waste Management President, CEO & Director David P. Steiner
David P. Steiner
262 Ratings

Review Highlights

Pros
  • great benefits and you can get all the hours you need allowed by dot (in 31 reviews)

  • Fellow Employees, good benefits if you can afford the with the Lay-down days (in 30 reviews)


Cons
  • The customer service supervisor sits in her office all day eating (in 16 reviews)

  • Long hours management don't care for you just be at work av (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Company drivers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Garbage Truck Driver  in  Wilmington, DE
    Current Employee - Garbage Truck Driver in Wilmington, DE

    Pros

    Good pay,good vacation time.
    Working outside

    Cons

    12 to 14 hour days
    Very hard work
    Do not appreciate their drivers

    Advice to ManagementAdvice

    The drivers are the face of the company,and we are very unhappy with the way you manage us ,and it reflects in our attitude towards are customer and each other.We need to find constructive ways to vent our frustration as company .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Waste Management Response

    Aug 15, 2014Talent Acquisition

    We're sorry you're frustrated and we want to help. Supervisors and HR colleagues have an open door policy, and we encourage you to share your thoughts as we strive toward continuous improvement. If ... More

  2.  

    i love working for waste management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great benefits and you can get all the hours you need allowed by dot. fun people to work with and nice new equiptment

    Cons

    management could do a better job at fallowing up on things brought to there attention. needs to compeat better with local companys

    Advice to ManagementAdvice

    listen and give good feedback and not tear us down

    Recommends
    Positive Outlook
    Approves of CEO

    Waste Management Response

    Jul 23, 2014Talent Acquisition

    Thanks for sharing your feedback! This is valuable to us as we strive to improve everyone's experiences as members of the WM family.

  3. 2 people found this helpful  

    I LOVE my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Foxborough, MA
    Current Employee - Customer Service Representative in Foxborough, MA

    Pros

    Comfortable environment, encouraging attitudes from peers and management, positive reinforcement, appropriate coaching methods, understanding and compassionate supervisors, and recognition for hard work.

    Cons

    Short training period (two weeks, with less than a day for billing) poor communication between certain departments (customer service to dispatch/ops), resentment toward certain departments (customer service to dispatch/ops).

    Advice to ManagementAdvice

    There is an issue with the communication between customer service and dispatch/ops. There is no emotion in email, so it's very easy to misinterpret tone and intention.

    Approves of CEO

    Waste Management Response

    Jul 1, 2014Talent Acquisition

    We appreciate this feedback and are always looking for input to improve our culture and work environment. This valuable insight could be shared with your leadership during goal-setting and annual ... More

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  5. 1 person found this helpful  

    Beware of wolves in Sheep clothing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent insurance and benefits although they do take away little by little ever year. Some teams/territories are better and more cohesive than others, depends in what manager you get. There are a couple good managers.

    Cons

    High cost for customer, constant price increases, many customer complaints to deal with as sales people.
    Your experience will n determined by what team you are on. There are teams with high turn over and a few with long standing employees that are making good money, but only a few. Long cycle to build funnel and will take 6 months to hit goal because today's sales will have contracts that have months on their current contracts.
    You will find a few really good people but watch out for some, they are toxic and back stabbing. I was on a team where the 2 favorites (one related to a top dog with the company) didn't like that I was determined to make money, they told me to quit making so many dials, it made them look bad and would get their quota raised. Seriously, we are there to work and make money. The fact that the manager made a few comments about how well I was doing upset their way of life. Some people don't have to work because they are handed leads and sales from outside members, some don't. These 2 jokingly said they could remove me like so many others to find out they get people fired when they want. I figured bill but learned there are some there that if you make them look bad or lazy or they fear a call count in tease, or that you will surpass them in sales even though it would take a year at least to do, or they just don't like you, they will campaign against you. With a smile on their face and manipulation if your boss and co workers, they will make you hate your job, fear being fired and more importantly turn people against you and before you know it the entire team in plotting to get you fired and a trap is set for you to walk in. It was insane the office bull I lived thru there and when it boils down to why this happens, bad team them era related to higher ups who can do what they want. Absolutely sick, I was told I was one in a long list of people that 2 people somehow have the power to make life he for and no one stands against them. Beware of the wolves in Sherpa clothing

    Advice to ManagementAdvice

    Be aware of what your team is doing. Act proactive instead of reactive. I sis get help from manager at first and that was good, thank you. I did get recognition for doing above what I was required because I wanted to make money and work hard, that's a good quality, but be aware of who is genuinely there to benefit themselves and the company and who is there to get an easy check. Be aware of how your emotes are treating each other. I know that's hard when every manipulation is done with a smile and a "your the best boss" behind it but you have a select few that are laying traps for others and ruining the experience because they can. It makes a good office turn sour and they can. Please correct this because I would still b there and outselling everyone putting bonus $ in your pocket. Don't you want high achiever a rather than just barely achievers.

  6.  

    great company to work for .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Waste Route Driver  in  Corona, CA
    Former Employee - Medical Waste Route Driver in Corona, CA

    Pros

    you work among lot of professionals.

    Cons

    they stress safety alot ,but sometimes you can't help but wonder if they just say that to cover them selfs in case some thing should happen ? because no matter what issues a driver might have ,it seems that safety goes out the door !

    Advice to ManagementAdvice

    train your drivers correctly ,before sending them out in the public!

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    New Hire ICR

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Commercial Representative  in  Wixom, MI
    Current Employee - Inside Commercial Representative in Wixom, MI

    Pros

    Nice Employees
    Good Incentive Plan+Pay
    Good Hours and work life balance
    Virtual Training with a awesome trainer
    Lots of internal growth & advancement
    I used glassdoor as a resource when applying for the job and don't believe everything you read :)

    Cons

    I'm new, so no cons so far.
    Seems like a easy going company as long as you work hard.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Learning Programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They are really about learning and teaching and trying to get you to the next level. There were workshops for woman on how to be a better leader. Tuition Reimbursement.

    Cons

    I wish that there were more ways to move within the company. The location that I worked at was closing and there wasn't anywhere for me to go. Moral was decreasing with every month that passed.

    Advice to ManagementAdvice

    Offer training to those of the aging workforce that are too young to retire but are in the midst of being laid off. When I say training, I mean out of the box. Teaching environmental to a mechanic, ect.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Best of the Best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  Houston, TX
    Former Employee - Customer Service Supervisor in Houston, TX

    Pros

    Very dedicated individuals...wonderful place to work.

    Cons

    New BU did not stand up to the normal company excellence

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to make a career out of. Waste is never going away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    Pros

    Great all around benefits. Pay and hours are good. Promotes within. Free online development training.

    Cons

    Such a large company, it's doesn't have the small family owned atmosphere.

    Recommends
    Positive Outlook
    Approves of CEO

    Waste Management Response

    May 19, 2014Talent Acquisition

    Thanks for sharing your thoughts! We appreciate your dedication and commitment to the team.

  11.  

    Great people very committed to the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    Pros

    Good people, best value delivered to the customer

    Cons

    Training could be stronger for new people

    Recommends
    Positive Outlook
    Approves of CEO

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