Wawa Reviews

Updated July 24, 2015
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3.6
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Wawa CEO Chris Gheysens
Chris Gheysens
224 Ratings

Pros
  • 401K Match, and Employee Stock Ownership Program plop a nice chunk of change on your already competitive salary (in 14 reviews)

  • Good pay, great people, good shifts (in 22 reviews)

Cons
  • Poor work/life balance - associates are overworked (in 19 reviews)

  • 24/7 Business that never closes can be highly demanding & draining at times (in 13 reviews)

More Pros and Cons

491 Employee Reviews

Sort: Popular Rating Date
  1. Fly By the Seat of your Pants if you Work at Wawa

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Philadelphia, PA
    Current Employee - Analyst in Philadelphia, PA

    I have been working at Wawa

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    is a growing successful company, the atmosphere at headquarters were pleasent, free juice and milk,

    Cons

    no written policies or procedures, people in leadership positions were unbalanced, and incompetent, much of Sr leadership seemed to lack formal education, and people skills, no mentoring or adequate training was available - they expected you to learn by osmosis

    Advice to Management

    not to be bullied or threatened by long term workers who have a martyr complex, establish a mentorship program so that experienced workers are adept at training and mentoring new workers. To be more honest about the reasons a new position had become open/ available


  2. Good for a short period of time... Definitely not great on Compensation for the amount of work necessary.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Wayne, PA
    Current Employee - CSA in Wayne, PA

    I have been working at Wawa

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free drinks and employee discounts. Fun when working with friends. Easier if you have management with a sense of humor.

    Cons

    Everything needs a certification. Training is virtually pointless as it is all common sense stuff. Lots of company policies are useless. Management WILL give you an attitude if you don't want to drive through 19 inches of snow. Compensation is WEAK in comparison to other similar business. Management WILL make you clock out, and then finish your job so you don't get paid over-time. If you have any family issues, do not even bother asking for some time off since you will not get any...

    Advice to Management

    Learn from other businesses and understand that people are smarter than your training programs consider them. If an employee needs time off for family issues, DON'T argue with them or you will damage your reputations as I am turning many friends away from WaWa and towards 711. Do not give an attitude to employees that don't want to drive in bad weather. PAY MORE! $8.75 for making people's food and running around doing bull work is not acceptable. Enable us to use tip jars.


  3. Helpful (1)

    clear sailing or roadblocks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Imm in Philadelphia, PA
    Current Employee - Imm in Philadelphia, PA

    I have been working at Wawa full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Competitive pay for the industry -tuition reimbursement for part time -outstanding medical benefits (also available for part time) -highly structured training system -discounted food items, most beverages free -idealistic set of company ideals

    Cons

    -rampant favoritism with certain management teams -medical/tuition/etc comes only with 35 or more average hours worked for part timers -company values are not always represented at store level -midlevel and senior management do not always walk the talk

    Advice to Management

    If you are the head and heart of the store, the lower level employees are the backbone. Treat them well, and respect all the ones that put forth the effort, not just the ones that get along well with you. Some advice to those looking to move up; Wawa is very much a company where who you know outweighs what you know (unless your skillsets make you ridiculously overqualified). Networking is a must, and yes you have to be part of the flock. Loners need not apply.


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  5. Helpful (1)

    Good money poor work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Associate in Vineland, NJ
    Former Employee - Fuel Associate in Vineland, NJ

    I worked at Wawa part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay Easy to make friends with people you work with Getting to know the regular customers

    Cons

    Poor management Lots of favoritism especially at my store Hard work is not recognized

    Advice to Management

    Promote people based off of their work ethic Stop with the favoritism and ass kissing Practice what you preach when it comes to the company's values


  6. Helpful (4)

    Recent changes are bad for store morale; piling on new menu items and methods are making people wait longer for orders.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wawa full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to feel respected and my opinion counted; WAS a fun place to work until recently; employee stock option seems promising;

    Cons

    Overnight seemingly-- and since the new CEO took power -- the task load on managers along with under staffing has made it literally impossible to keep up with the core values and the work. Everyone I work with shares the same daily DREAD. "Secret shoppers" give unfair and biased reports; Pencil pushers from corporate who have no idea about real time operations seem to be "playing store" with their buddies upstairs sending 100s of emails that require acknowledgment, but there is no time and there is no overtime paid although practically everyone has to stay to finish one shift's work. Need I mention the customers who are rude, treat the staff like minions, are too stupid to operate the ordering kiosk and then ask for extras at the deli and get angry when there is a charge -- or, they have to wait longer than 2 minutes because we are understaffed and overworked and they keep adding new menu items and methods (like soon fresh baked bread -- more time); the cleanliness inspections are also impossible to satisfy because everyone is too busy serving the customers with a big fake smile on their face because some bozo upstairs fell for the scripting customer service sell. They ding us for having crumbs stuck between counter spaces but won't allow us to order plug-in dividers to prevent crumbs from getting there in the first place; can't use a knife either to dig out crumbs; corporate playboys are thwarting their own food and operational costs because they are working from within a fantasy bubble. They hire idiot, spoiled college brats who are slackers but THEY get weekends off; they hire inventory managers but the FF managers do all the inventory AND have to do all the food ordering and are alone in the morning with ONE HOUR to prep all the bain maries, sizzlies and coffee stations while people are already lined up a the door ; and have to work the deli which starts backing up at 10am and doesn't stop until 3pm; and order according to corporate's un-real-time analyses, hence adding to spoilage and decreasing manager bonuses. I can go on and on.

    Advice to Management

    Upper management needs to GET IN TOUCH and come, put on an apron, and work at a store for a full shift before they hand down more tasks and send out pretty emails. There is NO WAY a company can know what happens at their own business without working the daily operations occasionally and especially before instituting new methods and foods. Staffing and food order requirements are not the same in every store's location, so stop using spread sheet analysis and LISTEN TO THE WORKERS at those locations -- THEY know what is being sold, THEY know when they need help; THEY know how to make a store run clean and efficiently, not the people sitting at a desk at corporate. They also need to make people NOT AFRAID of losing their job if they speak up. I highly advise Wawa to listen to their staff because unhappy staff trickles out to customers despite [phony smiles and just makes going elsewhere all the more appealing to the buyer.


  7. Overworked and underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Hillsborough, NJ
    Former Employee - Customer Service Associate in Hillsborough, NJ

    I worked at Wawa part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    more than minimum wage pay

    Cons

    treated like a dog poor management understaffed management think they are better than they really are

    Advice to Management

    staff more and hire more competent people


  8. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in New Castle, DE
    Current Employee - Shift Manager in New Castle, DE

    I have been working at Wawa full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee stock ownership program, schedule flexibility

    Cons

    Low pay for the work you do

    Advice to Management

    There is too much backstabbing going on in the company due to upper management being part of it. I think if there is a consistent problem in the store people should follow up and not ignore it this is a multi billion dollar company.


  9. Helpful (1)

    It was a horrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wawa

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was okay. Employees were nice, however management was rotten. Hours were horrible.

    Cons

    Management was horrible. Worked mostly nights while kids were at home.

    Advice to Management

    Listen to employees more.


  10. Horrible!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wawa full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    discounts on food, and that is pretty much it.

    Cons

    customers complain, upper management shows favoritism to certain employees, you get written up just based on customer complaints, hours are long, you never get shown any appreciation for your hard work, the raises are a joke, you never have any performance reviews, you never have any time to do the work that needs to be done, cleaning up after customers. they lie and say that they will reimburse you for tuition and that is false. after I signed up for a class, they said that they couldn't offer tuition reimbursement because I was an "M". complete an utter BS. then they made me miss half of my classes in order to work first shift.

    Advice to Management

    reward your employees based on performance, not on personality. actually write people up for not showing up to work. area managers should be more active in the day-to-day areas of the store as well.


  11. Horrible. This company has made a turn for the worse and become corrupt.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Millville, NJ
    Current Employee - Shift Manager in Millville, NJ

    I have been working at Wawa full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Networking with the massive amounts of different customers. Benefits.

    Cons

    The favoritism and negative/hostile work environment. They say they are flexible, but even with all my time put in, its next to impossible to get the schedule you need. The inside-store scandals that go on, while HR does nothing to help, and basically chooses sides with upper management over anyone else.

    Advice to Management

    Area managers need to come in a lot more often and get to know their employees and actual check up on how things are going in the store, rather than just how the store looks. They need to actually embrace their "core values". Respect and listen to their employees.



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