Wawa Reviews

Former Employee – worked at Wawa full-time for more than 8 years

Pros – Used to feel respected and my opinion counted; WAS a fun place to work until recently; employee stock option seems promising;

Cons – Overnight seemingly-- and since the new CEO took power -- the task load on managers along with under staffing has made it literally impossible to keep up with the core values and the work. Everyone I work with shares the same daily DREAD.

"Secret shoppers" give unfair and biased reports;
Pencil pushers from corporate who have no idea about real time operations seem to be "playing store" with their buddies upstairs sending 100s of emails that require acknowledgment, but there is no time and there is no overtime paid although practically everyone has to stay to finish one shift's work.
Need I mention the customers who are rude, treat the staff like minions, are too stupid to operate the ordering kiosk and then ask for extras at the deli and get angry when there is a charge -- or, they have to wait longer than 2 minutes because we are understaffed and overworked and they keep adding new menu items and methods (like soon fresh baked bread -- more time);

the cleanliness inspections are also impossible to satisfy because everyone is too busy serving the customers with a big fake smile on their face because some bozo upstairs fell for the scripting customer service sell. They ding us for having crumbs stuck between counter spaces but won't allow us to order plug-in dividers to prevent crumbs from getting there in the first place; can't use a knife either to dig out crumbs; corporate playboys are thwarting their own food and operational costs because they are working from within a fantasy bubble.
They hire idiot, spoiled college brats who are slackers but THEY get weekends off; they hire inventory managers but the FF managers do all the inventory AND have to do all the food ordering and are alone in the morning with ONE HOUR to prep all the bain maries, sizzlies and coffee stations while people are already lined up a the door ; and have to work the deli which starts backing up at 10am and doesn't stop until 3pm; and order according to corporate's un-real-time analyses, hence adding to spoilage and decreasing manager bonuses. I can go on and on.

Advice to Senior Management – Upper management needs to GET IN TOUCH and come, put on an apron, and work at a store for a full shift before they hand down more tasks and send out pretty emails. There is NO WAY a company can know what happens at their own business without working the daily operations occasionally and especially before instituting new methods and foods. Staffing and food order requirements are not the same in every store's location, so stop using spread sheet analysis and LISTEN TO THE WORKERS at those locations -- THEY know what is being sold, THEY know when they need help; THEY know how to make a store run clean and efficiently, not the people sitting at a desk at corporate. They also need to make people NOT AFRAID of losing their job if they speak up. I highly advise Wawa to listen to their staff because unhappy staff trickles out to customers despite [phony smiles and just makes going elsewhere all the more appealing to the buyer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Wawa part-time for more than 3 years

Pros – Good pay
Easy to make friends with people you work with
Getting to know the regular customers

Cons – Poor management
Lots of favoritism especially at my store
Hard work is not recognized

Advice to Senior Management – Promote people based off of their work ethic
Stop with the favoritism and ass kissing
Practice what you preach when it comes to the company's values

No, I would not recommend this company to a friend

Current Employee – been working at Wawa

Pros – Receive benefits at 34 hours a week

Cons – There is no lunch break

Current Employee – been working at Wawa part-time for more than 3 years

Pros – Great training, emphasis on teamwork, decent pay with fair raises, and recruitment from within for corporate positions.

Cons – On your feet all day, the occasional nasty customer. As long as the team is fun, it's great, but a dud team will lead to a boring day.

Advice to Senior Management – Health benefits for part-timers would be a good idea.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Wawa part-time for more than a year

Pros – Great benefits such as employee ownership, 401k match and tuition assistance. Fun place to work, good values and great associate team.

Cons – Rude customers, but this happens in all kinds of retail establishments. Very busy, heavy workload.

Advice to Senior Management – Choose a specific management style. My different managers manage in different styles that conflict. This cause some difficultly in the workplace.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Wawa part-time for less than a year

Pros – good values, solid benefits, friendly co-workers

Cons – not much room for advancement

Yes, I would recommend this company to a friend

Former Employee – worked at Wawa part-time for more than a year

Pros – Weekly pay, camaraderie among coworkers, simple job objectives, flexible scheduling depending on manager, good benefits for loyal employees.

Cons – Customers often prejudge you negatively for being a fuel associate, assuming you are a low life and sometimes treat you that way.

Advice to Senior Management – More noticeable signs indicating safety laws to customers and how they must follow them.

Yes, I would recommend this company to a friend

Former Employee – worked at Wawa full-time for more than 7 years

Pros – Offer Great benefits to employees and stock options at tenure
good people employed throughout the company
Good brand culture
awesome training focus

Cons – 24/7 operation. Management having to cover call outs. Disputes between shifts. Unequal job delegation.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Wawa full-time for more than 10 years

Pros – Wawa really values their employees.

Cons – I don't really have any cons.

Advice to Senior Management – Keep putting your people first.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Wawa full-time for more than 7 years

Pros – Nice salary
Good benefits
Meet some cool people

Cons – Area management could be more encouraging and engaging.
The retail environment can be very tough.
Customers are groomed to be very demanding and critical.

Advice to Senior Management – Area management actually do your job and develop store operations management.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company