Wayfair Reviews

Updated August 1, 2015
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Wayfair CEO Niraj Shah
Niraj Shah
208 Ratings

Pros
  • There is a very good work-life balance (in 32 reviews)

  • Free snacks and subsidized drinks, plus fresh fruit delivered weekly (in 27 reviews)

Cons
  • They have adopted a somewhat snooty attitude regarding colleges, so it's tough to get an entry level interview without an ivy league degree (in 27 reviews)

  • They hire kids right out of school for customer service and pay them pennies (in 25 reviews)

More Pros and Cons

280 Employee Reviews

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  1. Great Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Boston, MA
    Former Employee - Buyer in Boston, MA

    I worked at Wayfair

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There is a lot of transparency and potential for upward mobility within the company. The culture is a lot of fun and the people are very nice and supportive.

    Cons

    Can be tedious work at times and not a lot of communication from managers.

    Advice to Management

    Management was great overall, just may need more communication with teams.


  2. Helpful (4)

    Great as a launching pad, horrible as a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Associate in Boston, MA
    Current Employee - Category Associate in Boston, MA

    I have been working at Wayfair (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    1) Learning and development opportunities are plentiful. There are courses taught by Wayfair employees on everything from analytics 101 to SQL to how to have a senior presence to how to a seminar on if business school is right for you. The focus here is really on developing the recent grads. I would say 67+% of our company is made up of recent grads. (more on this in the cons section later) 2) Unlimited free snacks. This includes chips, cookies, granola, breakfast bars, etc. We get fruit about 2x a week but it goes quickly. 3) Pod outings. Relatively fun depending on your pod. 4) The people. They are a HUGE pro and one of the biggest reasons why people stay at Wayfair instead of moving on to another company for as long as they do. However, in recent times, because people are starting to leave hordes due to the cons below, this has become less of a reason for people to stay. Some of the smartest, nicest, interesting, and most humble people work at Wayfair. Wayfair, however, doesn't seem to recognize this and does a pitiful job at encouraging their people to stay. Wayfair spends an incredible amount of time and money hiring the best talent but do nothing to retain them. Most of the time, they even push people out (more on this in the con section.) 5) Lateral moves are easy and encouraged. If you have the qualifications, the passion, and the desire, you can easily move to another department. A typical move to another department takes about 2 weeks. People switch between buying, category management, and site merchandising all the time.

    Cons

    1) The pay is pitiful. It's well below the market rate and makes it nearly impossible to live in Boston with. 2) Bonuses are just as pitiful as the pay. 3) Employees are while cogs in a wheel- replaceable. It's interesting how Wayfair invests so much time to find the right people, interview them, train them, and yet ends up pushing them out and replacing them after about a year and a half. You're pretty much a Wayfair "veteran" after 6 months because you're one of the most senior if not the most senior person on your team. This creates issues for departmental growth. If everybody is new, who can people go to if they have questions, especially about internal tools and systems. There seems to be a lot of lost information between "generations" of Wayfair people. Not a good thing. 4) The culture has become more corporate, not at all like the start-up culture they like to advertise. People judge you if you aren't at your desk by 9am and if you leave your desk randomly. 5) The route to a promotion seems very bureaucratic and not at all transparent. 6) There is a lot of favoritism based on common interests (tv shows, social life, etc.) which leaves a lot of people out and creates a toxic environment of exclusion. 7) Bad mouthing suppliers is really unprofessional and creates an environment of high school-like gossip.

    Advice to Management

    Care about your people. Don't replace us in order to keep your budget low. It's probably a better idea to pay us what we're worth instead of losing us and all of the knowledge you worked so hard to instill in us. Suppliers hate the high turnover rate. How can you cultivate a meaningful relationship with a company who changes their relationship manager every 6 months? It hurts your employees and your business. You could have a really great company full of people who love their jobs. Take our complaints seriously. They're really killing morale.


  3. Good, Not Great, Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Co-Op in Boston, MA
    Former Intern - Co-Op in Boston, MA

    I worked at Wayfair as an intern (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -good culture -casual dress -creativity -open floor plan, even the CEOs don't have their own offices -decent work/life balance -transparency

    Cons

    -no cafeteria -people are very east coast, stressed out all of the time -experience depends completely on your team -boston is, well, boston and it just doesn't really cut it -the furniture industry is not very dynamic

    Advice to Management

    Keep doing what you're doing and all should be fine--try to create more perks for employees and make them want to stay.


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  5. Merchandising Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Quincy, MA
    Former Employee - Anonymous Employee in Quincy, MA

    I worked at Wayfair full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great work culture with like minded people. The majority of the company is fresh out of college graduates to mid twenties. They have a work hard play hard attitude.

    Cons

    Salary is terrible and the work is very mundane (I think anyone could do the work of this department, a college degree isn't required). Management does not communicate with employees. I would avoid this department at all cost.

    Advice to Management

    There are a lot of people who are passionate about their roles in Merch, and want to do well and help improve the department. Management makes it really hard for anyone to stick around long term due to low pay rate and lack of career mobility. Management - please work on keeping the good people around instead of dealing with the high turnover rate.


  6. Helpful (1)

    Wayfair Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Wayfair (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Laid back and friendly culture for the most part. The monthly outings with your team help you get to know one another in a casual environment. The free snacks in all of the break rooms are a plus as well.

    Cons

    In my opinion the company grew too big too fast for its own good. There seems to be so many gaps in processes because either no one thinks it's their job to do something or there is an employee who wasn't trained properly to know their full responsibilities. Wayfair needs to invest more in cross training between departments so people can understand just what it is everyone does. The pay is also very low in comparison to the industry standard. Hearing from people outside the company who work similar jobs and similar hours makes it painfully obvious that Wayfair is lagging behind. This also causes people to use the company as a stepping stone to move onto better and higher paying jobs after spending a year or so with them.

    Advice to Management

    Rethink the salary/benefits to make employees feel more taken care of and therefore less likely to leave. Put more focus into cross training between departments.


  7. Tremendous Learning Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Wayfair full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As my first job out of college, Wayfair both whipped me into shape and exposed me to incredibly talented industry professionals enabling me to move up quickly and ultimately land a killer job outside the company once opportunities became limited within. If you are willing to work and rise above the petty, entitled attitudes of most entry level employees, this is a fantastic place to get your foot in the door.

    Cons

    The pay was extremely low considering the cost of living in downtown Boston, even for entry level employees.

    Advice to Management

    Hire "skinnier" and re-distribute the extra salary to those that earn it.


  8. Helpful (4)

    It's not a startup.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Boston, MA
    Current Employee - Quality Assurance Analyst in Boston, MA

    I have been working at Wayfair full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great young culture - Interesting seminars and meetings about the company

    Cons

    - Unfair salaries compared to surrounding companies - Employees are seen as cogs in the wheel - Turnover rate is high

    Advice to Management

    Look, Wayfair.com wants you to believe it's a start-up with a casual mentality and it's young, hip, and cool. It is not a start-up. The company is a corporate entity that lets you wear jeans to work. The only "start-up" characteristic it has is the fact the company pays its employees so poorly. The turnover rate is so high because there is absolutely no transparency between management and the employees. Or it's because they'll offer a six-month contract and then reward you with a starting salary so low you can't help but guffaw at it. But then again, you're probably a recent graduate and this is your first real job, so you take it. Start valuing your employees


  9. Helpful (5)

    Good Place to Learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pricing Analyst in Boston, MA
    Current Employee - Senior Pricing Analyst in Boston, MA

    I have been working at Wayfair full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent place to join out of school. High energy, with a solid work life balance. Great resources, still exciting how fast it is growing post-IPO.

    Cons

    After a few years, pay is very unimpressive. It's very much a launchpad for careers, as opposed to a destination. Company has a very high churn rate and seems utterly uninterested in changing that fact.

    Advice to Management

    Figure out what to do with the dead weight employees. There are people who are not advancing and not contributing to Wayfair's success.


  10. Helpful (1)

    Terrible place to work, unless you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Boston, MA
    Current Employee - Data Analyst in Boston, MA

    I have been working at Wayfair

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice office. Also, decent benefits.

    Cons

    Terrible communication. Terrible management. Terrible pay.

    Advice to Management

    Treat your employees better. Pay off hard work with decent raises, and some respect.


  11. Great environment but salary under the market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA

    I have been working at Wayfair full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a great environment, you can work out your schedule, very flexible and a lot of activities for the employees.

    Cons

    Poor salary and incentives, also a high personal rotation and the company doesn't seem to care, everyone leaves because they always find a better salary job

    Advice to Management

    Please review salaries and make professionals feel that their time and money and spent in a college was worthy



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