Wayfair Reviews

Updated June 25, 2015
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3.0
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Wayfair CEO Niraj Shah
Niraj Shah
261 Ratings

Pros
  • There is a very good work-life balance (in 32 reviews)

  • Free snacks and subsidized drinks, plus fresh fruit delivered weekly (in 27 reviews)

Cons
  • They have adopted a somewhat snooty attitude regarding colleges, so it's tough to get an entry level interview without an ivy league degree (in 27 reviews)

  • They hire kids right out of school for customer service and pay them pennies (in 25 reviews)

More Pros and Cons

354 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Good Place to Learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pricing Analyst in Boston, MA
    Current Employee - Senior Pricing Analyst in Boston, MA

    I have been working at Wayfair full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent place to join out of school. High energy, with a solid work life balance. Great resources, still exciting how fast it is growing post-IPO.

    Cons

    After a few years, pay is very unimpressive. It's very much a launchpad for careers, as opposed to a destination. Company has a very high churn rate and seems utterly uninterested in changing that fact.

    Advice to Management

    Figure out what to do with the dead weight employees. There are people who are not advancing and not contributing to Wayfair's success.


  2. Great environment but salary under the market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA

    I have been working at Wayfair full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a great environment, you can work out your schedule, very flexible and a lot of activities for the employees.

    Cons

    Poor salary and incentives, also a high personal rotation and the company doesn't seem to care, everyone leaves because they always find a better salary job

    Advice to Management

    Please review salaries and make professionals feel that their time and money and spent in a college was worthy


  3. Helpful (3)

    Interesting, Good Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Wayfair

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Top-end technology (minus the PHP). Lots of smart people who are young and energetic.

    Cons

    Its all about achieving your velocity. This is Agile gone wrong. It you can close tickets like a pro, you're good.

    Advice to Management

    Less of an e-commerce site, more of a analytics site (count your pixels).


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great people, OK experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fun atmosphere, knowledgable coworkers, great first job out of college

    Cons

    the only thing i would advise is that the company pays more for entry level and low level managers

    Advice to Management

    raise pay for entry level and lower management


  6. Helpful (1)

    Year 2-3 is when most Wayfairians leave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA

    I have been working at Wayfair full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Love my coworkers
    - Busy workload keeps you engaged
    - free snacks
    - fun parties

    Cons

    - Lack of direction from managers
    - Upper management has no idea who I am or any desire to know
    - Pitiful Pay. Not accounting for inflation or the cost of living in Boston
    - Did I say the pay? Let me say it again: yearly bonuses and raises are laughable.
    - Having to work late/go in on weekends sometimes for flash sales, and there is no overtime but we still have to get the work done

    It is difficult because I love going to work most of the time but they are going to keep losing great employees if they don't get competitive/aggressive with pay in the workplace.

    Advice to Management

    Wayfair loses most of its employees in their 2-3 year. Most stick it out because they love the pod outings, quarterly meetings, free snacks, and friends they have made, but then they get so deeply in debt they have no choice but to leave the company. Wayfair is spending so much time on training new hires but they are not taking into consideration the hours upon hours of training they are throwing away by not investing in their employees long-term future.


  7. sales agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Ogden, UT
    Former Employee - Sales Agent in Ogden, UT

    I worked at Wayfair

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fantastic health insurance benefits, I also love that they stand behind the products they sell.

    Cons

    Too much micromanaging, also they have an absolute no rehire policy. If you leave for ANY reason, you can never go back.


  8. Helpful (3)

    Good for CS/Business

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment with easily accessible colleagues, transparency, and office space. Able to take leadership in your work with the freedom to plan your own schedule and methods.

    Cons

    As a summer intern, work was as demanding as hoped. Many of the current employees also do not have extensive experience (3+ years) with the company, largely due to the corporation's young age.

    Advice to Management

    The core values of the company are very good. However, it should be noted that more can be expected from the interns and they are willing to do so.


  9. Helpful (4)

    Category Associated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wayfair full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good culture with a lot of group outings and company events. A young company with great people.

    Cons

    Base salary is low and getting bonuses and raises is very difficult. Also play favorites when giving promotions.

    Advice to Management

    In order to decrease turnover with employees need more recognition in terms of pay and giving level increases.


  10. Buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Boston, MA
    Former Employee - Buyer in Boston, MA

    I worked at Wayfair

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Get to travel and fun environment

    Cons

    Paid terribly and not a lot of growth

    Advice to Management

    Pay your employees market value and be competitive


  11. Helpful (4)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The people were great to work with, and all understood the same BS that everyone had to go through just be recognized. They were easy going and collaborative, and made each day as enjoyable as it could be. There's a great work life balance, as the hours were manageable and not too demanding.

    Cons

    1. The salary grade. It's shameful.
    2. The managers- many of them have been grandfathered in, so they weren't trained and have no idea how to lead and motivate people.
    3. The open office. There's many conversations that can be heard that are disrespectful and make for a very hostile work environment.
    4. Poor communication from upper management. Many company changes would simply just occur with no notice.
    5. Little to no room for growth. Promotions are difficult to achieve (favorites are played) and come with little to no merit increase.

    Advice to Management

    Make all managers, experienced or not go through the emerging managers track to finally learn how to lead teams and keep employees. There's many reasons for high turnover, but if you keep your employees happy and motivated and WANT to work for you, they'll stay.



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