Wayfair

www.wayfair.com
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Wayfair Reviews

Updated February 26, 2015
Updated February 26, 2015
339 Reviews
3.2
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wayfair CEO Niraj Shah
Niraj Shah
257 Ratings

Review Highlights

Pros
  • We are all about our work/ life balance and being rewarded for high performance (in 32 reviews)

  • They offer free snacks, the work is easy enough, and I liked my co-workers on my team (in 27 reviews)


Cons
  • The first big con of Wayfair is the pitiful salaries they offer most entry level hires (in 27 reviews)

  • They hire kids right out of school for customer service and pay them pennies (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I had an excellent experience at Wayfair filled with professional development, promotion, and new learning opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Projects Manager in Boston, MA
    Former Employee - Special Projects Manager in Boston, MA

    I worked at Wayfair full-time (more than 3 years)

    Pros

    Wayfair takes excellent care of its employees--great benefits and lots of fun company events to build relationships with coworkers.
    Personal growth opportunities run high and the entrepreneurial vibe runs high

    Cons

    Sometimes the growing pains associated with rapid growth lead to long working hours and minor frustrations, but overall the organization is supporting forward movement very effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Working at Wayfair was an overall positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair

    Pros

    Friendly working environment, you are able to ask top level managers advise without scheduling a meeting.

    Cons

    Pay is below average unless you are in the engineering department.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun and easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catalog Improvement Specialist in Boston, MA
    Current Employee - Catalog Improvement Specialist in Boston, MA

    I have been working at Wayfair full-time (more than a year)

    Pros

    Mostly young educated employees, very diverse. They throw benefits at us and take us out for drinks almost a little too much. Lots of fraternizing.

    Cons

    The higher ups can be a little humorless, but that's corporate. Pay could be better, but mostly because we're in Boston and the standard of living is unreasonable.

    Advice to ManagementAdvice

    Either pay us more or give us more stock. Otherwise, you guys are doing alright.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Wayfair

    Pros

    - Fast paced
    - Great leadership
    - Fun environment

    Cons

    Not everyone can work in a fast paced company

    Advice to ManagementAdvice

    Keep up the great job

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place to Gain Experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Boston, MA
    Former Employee - Marketing Associate in Boston, MA

    I worked at Wayfair full-time (more than a year)

    Pros

    I worked at Wayfair for about a year as a marketing associate. I enjoyed the people on my team and developed really strong working relationships. They became friends outside of work, too. A lot of us were early in our marketing careers, and we helped each other grow and learn. I gained a lot of digital marketing skills that have proven to be invaluable. There were lots of opportunities to learn about how different departments operated.

    The casual dress code, central location, and free snacks didn't hurt either! Benefits were also excellent. And it's certainly a great company to have on your resume.

    Cons

    I learned a lot in a short time, but after a few months, I wasn't feeling challenged, and my work felt monotonous. Compensation was low. I wasn't a fan of the open office environment, although I know that's pretty commonplace these days.

    I left for a more challenging role with a much better salary, but my experience at Wayfair helped me land that role, and I'm happy I had the opportunity to work at Wayfair.

    Recommends
    Approves of CEO
  7. 4 people found this helpful  

    Great first job—not a lot of long term opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Wayfair full-time (more than a year)

    Pros

    If this is your first job or if you're trying to break into a new field, Wayfair is fantastic. The company has a great community feel, they encourage social activity between coworkers, and it gives you that all important first line on your resume. It paid me barely anything but at the time, I was just happy to finally have a job in my chosen field—the frequent happy hours and free drinks didn't hurt either.

    Cons

    During my interview, it was made clear that they don't expect people to stay for more of a year or two. This could be a reason for their very low pay. I saw people move all over the company and work I different roles that way, but if you like your department and want to move up within it, space is limited.

    Advice to ManagementAdvice

    Understand that some employees would like to be in it for the long haul and give them more to do. After a year, my entire department expressed concern about being bored/wanting to take on more tasks. It became increasingly clear from management that we'd simply stayed too long and we all quit within 6 months.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Lot of process and too many hands on the tiller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair

    Pros

    There is a good work life balance

    Cons

    Too often, there was work being done resulting in conflicts between departments. I believe that more process was being introduced in order to address this, but it really just added process. There did not seem to be too much inter-department collaboration and there was no one person driving projects.

    Advice to ManagementAdvice

    Coordination among departments is needed.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Had promise, but disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Boston, MA
    Former Employee - Senior Marketing Manager in Boston, MA

    I worked at Wayfair full-time (more than a year)

    Pros

    - Super intelligent people and good social culture
    - Good benefits
    - Lots of ownership potential and ability to move up in the organization if you stick it out
    - Great place to enhance analytical and marketing skillsets and get exposure to growing ecommerce company

    Cons

    - Stress levels on my team were very high and work/life balance promise didn't seem genuine in practice
    - Compensation is below average and can be stingy on perks
    - Micromanagement can be demotivating, but varies greatly across teams and managers
    - Young culture and great for those rising up from entry level, but if you're coming from the outside with advanced degrees or more experience, don't expect to be valued or rewarded for it

    Advice to ManagementAdvice

    Focus on retention - people are burning out and some members of senior management are doing a poor job at supporting growth while keeping people motivating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Recommended.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA

    I worked at Wayfair

    Pros

    Laid-back environment, many of the other engineers are quite talented.

    Managers seemed to be hit & miss -- mine was astoundingly excellent but friends I had there would often complain about theirs.

    Great work-life balance. Only had to stay late once or twice in a year.

    Plus it's right within walking distance of a ton of good restaurants and you can go out whenever for food....nobody's staring over your shoulder.

    Cons

    There are a few people who are a bit difficult to get along with, but that's true of anywhere. Some of the managers are a littttttle incompetent, so you might be very happy or very frustrated depending what team you're on.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great atmosphere, pay not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Coordinator in Boston, MA
    Current Employee - Logistics Coordinator in Boston, MA

    I have been working at Wayfair

    Pros

    Fun people, easy going atmosphere. Great work events and great location. Lots of opportunity but if you aren't on the engineering side of things or have been there for years you won't get paid. Great place to work if you just graduated.

    Cons

    Pay is not good. Lots of opportunity to move up, but even when moving up the pay will not increase by much. Tough to live in the area given the amount they pay.

    Advice to ManagementAdvice

    Pay your employees.

    Recommends
    Positive Outlook
    Approves of CEO

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