Wayfair Reviews

Updated October 16, 2014
Updated October 16, 2014
304 Reviews
3.2
304 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wayfair CEO Niraj Shah
Niraj Shah
230 Ratings

Review Highlights

Pros
  • We are all about our work/ life balance and being rewarded for high performance (in 30 reviews)

  • They offer free snacks, the work is easy enough, and I liked my co-workers on my team (in 27 reviews)


Cons
  • The first big con of Wayfair is the pitiful salaries they offer most entry level hires (in 28 reviews)

  • They hire kids right out of school for customer service and pay them pennies (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    High-caliber employees, one of the top tech teams in Boston; below market pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Wayfair full-time (more than an year)

    Pros

    Great culture: Work hours are reasonable, employees are smart, fun, and nice
    Employees: Some of the smartest internet marketers and engineers/developers in Boston. You are lucky to work with them.
    Experience: Few, if any, ecommerce companies are as sophisticated as Wayfair, and almost none of the east coast. You will learn more than your peers in other industries.

    Cons

    - Pay can be a bit below average
    - Process by employees are promoted can be unclear / employee review system was minimal
    - Still a growing/evolving company: A start-up trying to figure its way to insert more processes while still moving fast.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    I worked at Wayfair full-time (less than an year)

    Pros

    COmpany cared about being part of your team and getting to know people in the office. They also wanted to maitnain a fun office setting by proviidng free snakcs/coffee and games

    Cons

    pay was not that great- but if you worked hard you could achieve higher pay rates in sales

    Advice to ManagementAdvice

    they were all pretty awesome

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    You learn so much in suck a short period of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer Level I in Boston, MA
    Former Employee - Systems Engineer Level I in Boston, MA

    I worked at Wayfair full-time (more than an year)

    Pros

    Great teamwork and collaboration on tons of new and exciting projects
    Opportunities to volunteer in company activities and work with completely different departments
    Everyone is there to learn and teach what they know
    Although pay is low you will end up learning a lot and that is where the real value is especially when you are a new grad
    Office culture is great

    Cons

    The pay is lower than industry average

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Positive attitude, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Entry Level Sale and Customer Service Representative in Ogden, UT
    Current Employee - Entry Level Sale and Customer Service Representative in Ogden, UT

    I have been working at Wayfair full-time (more than an year)

    Pros

    There is a very good work-life balance. Outside of work, you don't have to think about work at all. The training staff was excellent and the camaraderie of everyone around is great. Bonus metrics are above board and visible so you know what you need to shoot for in order to be rewarded accordingly.

    Cons

    Benefits aren't great but it's an entry level customer service job, so there's not much to expect anyways. The job is very monotonous; don't expect anything exciting or out of the ordinary (other than the occasional irate customer).

    Advice to ManagementAdvice

    Don't be afraid to tell a customer no when they're being unreasonable. There are such customers who are okay to lose because they were never your customers anyway, and recent events with a promo code error is a perfect example. There is no harm in protecting your business in spite of possibly losing a few customers; there is harm in constantly changing positions to try and help everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wayfair full-time (more than an year)

    Pros

    Great culture. Everyone is very supportive. Always an opportunity to grow and learn.

    Cons

    Very young company. People seem to be in and out within a few years.

    Advice to ManagementAdvice

    I think compensation would benefit people sticking around longer.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great E-commerce Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Wayfair full-time (more than an year)

    Pros

    Good place to gain experience - You get lots of experience from day one and are put in charge of projects that have an impact
    Great people - Everyone is young and excited about what they do
    Good PTO - Starting with 16 days and 18 after 1 year. If you make it to 5 years you have almost 6 weeks of vacation.
    Good benefits package
    Great office - New office is a really cool space and right in the middle of Back Bay

    As a plus: Quarterly parties are always really fun

    Cons

    Depending on the department salary can be wanting
    Need to be advocate for yourself if you want to get promoted, managers are often stretched too thin to recognize your progress
    Used to be a 9-5 job, this has changed since the push to go public, now days are ~10 hrs
    Blanket hired a lot of managers and senior managers in 2014 making it difficult to move up if you start at level one or two

    Advice to ManagementAdvice

    The company has lost much of the culture that made it great as it has pushed to go public, make sure you keep/improve what exists now otherwise you will have a hard time competing for new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Once you know what the working world is like, you'll realize Wayfair rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II in Boston, MA
    Current Employee - Software Engineer II in Boston, MA

    I have been working at Wayfair full-time (more than an year)

    Pros

    Overall great company. Well run at the highest level, insane amounts of intelligence surround you, lots of challenging work, new technologies, huge scale growth to work with, and great opportunities if you're willing to put in the hours. Equity benefits are meaningful now that the company has gone public.

    Cons

    You are definitely a cog in the machine. They move people around from team to team to fit their needs. Some people seem locked into work they're bored of, other people get moved out of work they were enjoying into something they don't. Overall they try to make people happy though.

    Biggest knock is really that the people who advance mainly seem to be the ones who work the most hours. Work a 60-70+ hour week and you'll advance if you can handle the job. If you work a 40 hour week you'll probably stagnate.

    Advice to ManagementAdvice

    Not all engineers are created equal - some excel in the technical while others excel in the softer skills. It would be good to see them appreciated equally and used to maximize their skillset.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Wayfair full-time (more than 3 years)

    Pros

    Great atmosphere and excellent coworkers.

    Cons

    Lots of entry level positions that start at an noncompetitive low pay rate.

    Advice to ManagementAdvice

    Pay entry level better to retain employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great learning opportunity as a Software Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer Intern in Boston, MA
    Current Employee - Software Engineer Intern in Boston, MA

    I have been working at Wayfair full-time (less than an year)

    Pros

    I was lucky enough fall under a good team manager and was given projects that directly impacted the backend process. Was given complete ownership of the project and mentored well to implement a good design. Extremely flexible working hours, but could depend on the team. Teams are really friendly and collaborative. Great work culture.

    Cons

    Could have more managers to handle smaller teams.

    Advice to ManagementAdvice

    Just what I mentioned in the cons, but otherwise doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A great place to learn and develop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Wayfair full-time

    Pros

    fast paced, lots of ownership, competitive, hands on learning, concerted training and professional development young, camaraderie, great location, good benefits - subsidized gym membership, good 401k matching plan, etc.

    Cons

    work is never done, compensation could be better, competitive, must fight hard for minimal promotion/raise, mix of professional and too relaxed in attitude and appearance

    Recommends
    Neutral Outlook
    No opinion of CEO

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