Wayfair (formerly CSN Stores) Reviews in Boston, MA Area

Pros

As a company we work hard and play hard. We have floor parties, department outings, and just generally have a good time with each other. This makes you want to do your very best work when it's crunch time - you feel like everyone, in every facet of the business, is working right alongside you.

Cons

Compared to some other companies, pay can start low for college-level positions - though benefits go a long way towards offsetting this.

Advice to Senior Management

They seem to be on top of this, but it 's worth mentioning nonetheless - Keeping the corporate culture that's been developed here intact while growing the company can be difficult, but is integral to what makes Wayfair such an amazing place to work - so far, they've done a great job!

Pros

people that work there are very young and fun. THere is happy hour

Cons

Miserable people are the only people calling into the store for an issue

Advice to Senior Management

let people apply for other positions in the company

Pros

Wayfair has grown exponentially since I started, and being able to be a part of such a dynamic company is a lot of the reason why I've stuck around. It's definitely not a place you go to work if you want a standard 9-5. It's a vibrant office environment, the people are fantastic (you'll meet friends that you'll want to hang out with outside of work), and opportunities are definitely there for the ambitious. They are constantly implementing employee engagement tools, they care about investing in the employees as much as they want employees to invest themselves in the company. A great initiative over the last year has been Wayfair U, which is a great benefit for entry level to mid-level managers. It provides the tools and support to help younger-in-career employees grow professionally and personally.

Cons

Comp for entry to mid-level management is definitely on the low end, if at all on par with the market. They are still under the impression that opportunity and responsibility are more valuable to younger professionals than comp, which is true for the most part, but along the same vein it can only last for so long without a significant raise. They’ve done a good job over the past ~1.5 years in recruiting outside senior management which has helped bring in better management/leadership, but there are still a few groups that still have very green managers which can cause some pain. As big as Wayfair is, they still try to operate at an entrepreneurial level. Decisions, changes, and actions can be made with little to no input from all concerned parties. This causes a lot of unneeded angst when planning reactionary measures.

Advice to Senior Management

Take time when making large decisions. Think about what the change is going to impact and take proactive steps in addressing issues/concerns before large scale changes are rolled out.

Pros

- Short individual and interesting projects gives responsibility to take the project from the beginning to the end.
 - Very open environment where people are willing to share information and help out.
 - A vast selection of problems one can deal with so you never get bored of the same work.
 - Great pay and benefits. (Free snacks, matching 401K, 3 weeks of unpaid vacation + 3 or more paid)
 - Naturally competitive environment where one strives to perform better because his peers do and not because you compete against others.

Cons

- Little feedback from the management although they have plans to improve that.
 - No sick days. (They are included in the paid vacation)

Advice to Senior Management

Great job!

Pros

Wayfair gives you the opportunity to challenge yourself and work toward your professional goals. Performance is what drives your career.

Cons

We are still a young company and the industry we are involved in is constantly changing. This means priorities and other company initiatives can constanlty be changing.

Pros

Wayfair is a fun place to work with a young staff and a very strong ability to innovate and grow. It is a terrific place to work.

Cons

The pay is low. It is right in boston, so you are paying to commute or live in the city. The pay should be higher to reflect this, but it is something that they are working on.

Advice to Senior Management

Continue everything you are doing, however do not post internal positions unless they are determined to be necessary, as it can be a let down to all who apply if the position is rescinded.

Pros

Great coworkers- young community. The company tries to provide group building activities by giving cash ever month to go out with your group. Generally a good attitude around the office, except it is a tolling position when you're getting yelled at so there is definite negativity as well.

Cons

Low starting salary. The company was constantly changing which was a good and bad thing. It was bad because no one ever knew if they were going to be steadily doing the tasks at hand, or if they would be moving to a different group/area.

Pros

-Lots of room for growth
-Lots of co-operation across departments
-Very little office politics (outside Customer Service)
-Lots of responsibility for those who want it
-Lots of opportunities to learn and develop expertise in various aspects of the business
-Great workspace, no cubicles
-Huge upside potential in this thing

Cons

-Historically, the company has not invested as much in employee salaries, although there are signs this is changing
-Positively toxic levels of morale in the customer service department in Boston (I spent time there before moving into this role) sometimes for good reason.

Advice to Senior Management

I've been impressed with the senior management's ability to make big changes to stay relevant and take the business to the next level. Continue to foster the start-up atmosphere as we become bigger.

Take a hard look at the way the customer service department functions. It's going to be very hard to meet the company goal of world-class customer service if the department is as demoralized as it seems (and is palpable in the reviews below). The many noble-sounding initiatives and bonus plans should have resulted in a workforce happy to be there every morning, but a combination of mis-management and constant unnecessary changes have eroded job satisfaction. Consider hiring customer service managers with actual experience managing people.

Anyone applying for a role outside customer service would do well to keep in mind that the negative experiences described in many of the reviews reflect a series of very specific problems in one department and shouldn't bias him/her against a position in Marketing or Tech or Operations. This is a fabulous, co-operative work environment where people work hard and play hard and I don't plan on leaving anytime soon.

Pros

They treat their employees well, and there is a lot of room for internal growth.

Cons

There were a lot of high expectations, sudden changes were made frequently and it often felt like managers were breathing down employees throats. It is a cut-throat environment for sales consultants and can be emotionally draining.

Pros

Strong peer group, learn the Web and e-commerce business

Cons

commute to Boston is pretty far.

Advice to Senior Management

give me more stock