WebMD Health

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WebMD Health Reviews

Updated February 10, 2015
Updated February 10, 2015
205 Reviews
2.8
205 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David J. Schlanger
20 Ratings

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 14 reviews)

  • Occasionally work from home is allowed (in 9 reviews)


Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This company has a great vision that many times is unmet by platform and technology constraints.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advisor in Portland, OR
    Former Employee - Client Advisor in Portland, OR

    I worked at WebMD Health

    Pros

    Everyone is open to lending a hand in asked and sometimes without even being asked. Many employees have been there for many years and are very loyal. The company as a whole is becoming more wellness-driven again and having more fun but for a while they did seem to be in a slump in this regard.

    Cons

    The environment appears very collaborative but people, for the most part, keep to themselves. It really depends on the part of the building which you work in how it might differ but this has been my experience overall.

    Advice to ManagementAdvice

    To attract and retain the best and brightest talent we need to let go of the culture being so closed and sterile. The more management can lead by example in this regard to more it will catch on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    The product was extremely valuable, but the pursue to sell it was demeaning to internal staff and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health

    Pros

    Market leader with tremendous marketing and services to health care stakeholders

    Cons

    Culture of blame and negativity

    Advice to ManagementAdvice

    Empower the troops to unleash their potential, reduce the tendency to assume staff is wrong and take they are trying to help

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    was a great company back in the days, no longer the case

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY

    I worked at WebMD Health full-time (more than 3 years)

    Pros

    I've worked for WebMD for over 3 years on the infrastructure side. It had great people and collaboration amongst the team was flourishing. Then it became too political and leadership did nothing to retain the right people. As the result, key players left and everything from within began to fall apart.
    Great parties, probably the only thing i looked forward to while working there

    Cons

    Politics on all levels
    HR - seriously disappointed, the feedback that suppose to stay private when an employee leaves the company, went straight to the manager of the team, in almost all of the cases, employees would leave because of bad management
    As mentioned earlier, lots of folks left because of bad management
    On the upper level, one shark ate another shark, re-org after re-org, people would only get promoted if they were buddies with upper management. In many cases, managers are unfit to be in their positions, yet they are still there.
    Feels great leaving this place, its been over a year and I don't know why i did not leave earlier!

    Advice to ManagementAdvice

    I don't believe anything can help at this point, unless you change senior managers and directors, but that won't happen - so it will remain to be a mediocre company at best.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good as a stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager
    Former Employee - Community Manager

    I worked at WebMD Health full-time (more than 3 years)

    Pros

    Interesting programs, innovation, directly and peripherally helping people, strong company history and culture and name recognition. Good benefits and fair wage for the work done.

    Cons

    The upper leadership (Director/VP) churn was IMMENSE. The average time they seemed to last was 8-10 months before moving to a new position. This constant churn led to a lot of uncertainty for underlings and a lack of coherent focus. It also meant you could have worked on an excellent project with strong results that was completely unrecognized by the next person who came in. Most employees have a constant fear of being fired due to the churn.

    Advice to ManagementAdvice

    I would like to see a culture that embraced and encouraged long-term employment at WebMD. Instead, VPs and Directors seem to be passing through it like a stepping stone onto a greater goal. This makes it difficult to feel successful and valued at a job when the rules change every 8-10 months.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good but no career development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at WebMD Health full-time (more than 5 years)

    Pros

    Fast paced environment, lots to learn, good company on Resume, diverse work place.

    Cons

    No career development. No HR presence when it comes to employee development. Very low pay grade when compared to industry.

    Advice to ManagementAdvice

    When you invest in employees, it's best to show you care about their careers. So they don't quit and you have to train someone new all over again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Upper management is disconnected with employees. Everything is a fire drill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Pros

    Everyone starts off with sense of purpose and helping people. Many employees still maintain that spirit.

    Cons

    Poor work-life balance. Many people don't use all their vacation days. Every project is treated like a fire drill. Poor leadership in upper management. People running around working like crazy to meet deadlines and then upper management decides to table the project or change it's focus. Difficult to move up if you are not chummy with the inner circle and threaten others with your potential

    Advice to ManagementAdvice

    Gradually transition out members of the upper management. If a manager is being reported to HR multiple times, something needs to happen. Move up some of the dedicated employees who have demonstrated leadership. Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great Place, Great People

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health

    Pros

    A seriously talented and motivated group of people who are smart and fun. Lack of politics - a real 'get down to business' feel.

    Cons

    NYC where there is a relatively high cost of living.

    Advice to ManagementAdvice

    Keep asking for input from all levels and encourage new approaches, new ideas.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health

    Pros

    You'll be rewarded in free food often. There is some flexibility to work from home. The company will pay for courses related to your job. You can speak to a health coach and do other healthy activities to save money on health premiums.

    Cons

    There's a lack of room for career advancement. Titles are bumped down so you are undervalued so if promoted you'll be back at your starting title. Tools are antiquated.

    Advice to ManagementAdvice

    Spend more time and money growing your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great Resume Builder. Not a positive place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RN Health Coach in Indianapolis, IN
    Former Employee - RN Health Coach in Indianapolis, IN

    I worked at WebMD Health full-time (more than a year)

    Pros

    Brand Name
    Great frontline people
    Bonus
    Good Entry level if you're fresh out of college.

    Cons

    Hours
    Horrible management-Micro managers
    Mandatory Overttime due to understaffing
    Poor morale
    Doesn't care about employee rentention
    Doesn't know how to manage seasoned smart professionals.

    Advice to ManagementAdvice

    Stop micro-managing your nurses and coaches. Realize their worth.
    You expect positive coaching from your coaches yet you yourselves don't promote a positive or caring atmosphere to foster growth. You are constantly belittling and overly critical of seasoned medical professionals. You are wasting so much money by not caring if you retain good employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Do not apply if you like communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at WebMD Health full-time (more than 3 years)

    Pros

    Competitive Salary. friendly co-workers

    Cons

    Managerial communication skills are poor
    Organizational changes are frequent and poorly communicated
    Upper management is heavy. Practically everyone is a director or manager (regardless of whether or not they have direct reports)
    Teams are spread too thin so getting attention from other teams is fairly impossible

    Advice to ManagementAdvice

    Talk to you employees. See what they need. Become an advocate for your reports. Push for headcounts and encourage interdepartmental communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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