WebMD Health Reviews

Updated March 26, 2015
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2.6
213 Reviews
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David J. Schlanger
23 Ratings

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 14 reviews)

  • Occasionally work from home is allowed (in 9 reviews)

Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Worked hard, learned volumes, yet have little to show for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time

    Pros

    Office culture can be relaxed and reasonable at times. Depending on your manager, there is flexibility with regard to schedules and telecommuting as long as work is done. Benefits are decent.

    Cons

    Lack of clear path of growth for many positions, and resistance to hiring from within the Company. There are many employees who do not feel valued or appreciated because of this. And forget about approaching HR for support. They are not your advocates.

    Advice to ManagementAdvice

    Please make an effort to sincerely connect with your teams. We want to feel motivated to work for you.

  2. Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health full-time (more than a year)

    Pros

    The people at WebMD Health Services are outstanding - very dedicated, hard workers who really care about the work they do.

    Cons

    Frequent layoffs, micromanagement by Corporate. Seems like my peers lived in fear of being laid off on a regular basis.

    Advice to ManagementAdvice

    Better management of financials so you don't have to lay people off so often. Executives/HR seemed to stay in their offices and avoid employee contact.

    Doesn't Recommend
    Negative Outlook
  3. A good fit for some, but not all.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health full-time (more than a year)

    Pros

    Salaries tend to be good.

    Cons

    Internal company politics were messy.

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  5. 1 person found this helpful

    Upper management and HR are all about CYA (their own, not their employees)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at WebMD Health full-time

    Pros

    Don't get me wrong, there are some great people in leadership positions at the company, and they have been great mentors to me.
    There are many people there that are very smart, dedicated, and extremely hardworking.

    Cons

    People don't get compensated properly, there's tremendous disparity in how people get paid, I've seen it as a manager, and tried very hard to correct it, but the company just doesn't have the money to bring underpaid employees up to market value, so if you're at WebMD and feel that you're underpaid, you probably are and shouldn't hold your breath.
    Sales people sell things to clients without making sure the infrastructure exists to properly implement because they're so afraid of losing the business, and then when the implementation goes wrong, the implementation teams are to blame.
    HR doesn't care about the employees. They're extremely inflexible and are basically afraid that giving an inch will lead to litigation down the road. It wasn't always like this...

    Advice to ManagementAdvice

    Fix cons above

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Great place to work, once upon a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Pros

    The editorial team and editorial leadership are outstanding.
    Wonderful, talented, collaborative developers, publishers, PMs and designers on the 21st floor. This is a staff that can achieve the unachievable. I have the highest respect for the worker bees.

    Cons

    Real leadership on the 21st floor is nonexistent. It's a perfect environment if you like to work 50-60 hours a week and not be rewarded or thanked for your efforts. Beware of sharing an original idea. If you do there are one of two outcomes that will happen. The first you'll be punished for speaking up or two, if it's a really good idea it will confiscated and communicated as someone at a VP's level idea.

    Advice to ManagementAdvice

    For the love of God, listen to the staff in Atlanta. Talking to HR or calling the Hotline has had no results with the problems that exist at this location. How long can you bury your head in the sand? From an IT perspective, this has become an insufferable place to work and is a result of extremely poor leadership, starting at the top. The company has incredible editorial talent and provides important content to consumers. However, it won't be long before you have no IT staff to publish it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. I wouldn't recommend WebMD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at WebMD Health full-time (more than a year)

    Pros

    A great company to have on your resume so it makes a decent stepping stone. The office is in a cool building. Besides those, not a lot of other Pros.

    Cons

    The culture is abysmal and fuels constant turnover. Apparently this has been the case for years, which explains the low tenure across the entire organization.

    Advice to ManagementAdvice

    Motivate your team by doing the little things: show appreciation, stand by your word, be accountable, and be innovative instead of waiting for a problem to occur before evolving.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. This company has a great vision that many times is unmet by platform and technology constraints.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advisor in Portland, OR
    Former Employee - Client Advisor in Portland, OR

    I worked at WebMD Health

    Pros

    Everyone is open to lending a hand in asked and sometimes without even being asked. Many employees have been there for many years and are very loyal. The company as a whole is becoming more wellness-driven again and having more fun but for a while they did seem to be in a slump in this regard.

    Cons

    The environment appears very collaborative but people, for the most part, keep to themselves. It really depends on the part of the building which you work in how it might differ but this has been my experience overall.

    Advice to ManagementAdvice

    To attract and retain the best and brightest talent we need to let go of the culture being so closed and sterile. The more management can lead by example in this regard to more it will catch on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful

    WebMD is top-ranked in horrible management, abuse of its employees, lack of vision, and lack of execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR

    I worked at WebMD Health

    Pros

    There are some passionate, smart people who come to WebMD inspired by a mission to help people be healthier - almost all of them are new employees who haven't figured it out yet (but give them 6 months and they will get embittered and start looking for a new job).

    Cons

    Advice to people looking at jobs at WebMD Health Services:

    1) Do not take a job at WebMD unless you really need to. It is a very dis-spiriting place. You will waste your talents here.
    2) If you do take a job at WebMD, do not stop looking for other jobs. Virtually every manager and above is openly looking for their next career - many of them successfully so. As proof, take a look at the turnover rate among senior management - it is incredibly high.
    3) Once at WebMD, do not trust HR or senior management in Portland. I've seen several people burned as a result. Glassdoor's editorial policy asks for no ranting... So let's just say that there are some in the senior management team who are in over their heads, and treat their employees in less-than-kind ways.
    4) Expect layoffs. There is a grand tradition of December layoffs. It is WebMD's way of celebrating the holidays.
    5) Expect revenue shortfalls (at least for the WebMD Health Services division). There will be pressure on raises, bonuses, funding of projects, etc.
    6) Expect disfunction between the division-level management team in Portland and the New York management team. As a result, projects will get approved, then dis-approved. Promises will be made and unmade because of poor NY-Portland communication.

    Final piece of advice before taking a job at WebMD. Find someone who has worked there for a few years first. Buy them a drink, and encourage them to be open about the company's prospects. Then make an informed decision (oh, and by the way... WebMD retains a reputation management firm that posts fake posts on glassdoor and other sites - you can usually spot them by their brevity and the fact that the "con" comments are vague or not really "cons". Read some of the shorter posts with a critical eye).

    It is a shame, really. WebMD has been in a position to do great, meaningful work, but have time and again missed the opportunity. Take your talent to a place that can use it effectively.

    Advice to ManagementAdvice

    The WebMD corporate (that would be the New York) management team really needs to make changes in the remaining Portland management team. WebMD Health (in Portland) is completely dysfunctional at this point, and that can only be solved by an infusion of new, highly effective leadership in Portland, followed by a lot of hard work throughout the organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. The product was extremely valuable, but the pursue to sell it was demeaning to internal staff and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health

    Pros

    Market leader with tremendous marketing and services to health care stakeholders

    Cons

    Culture of blame and negativity

    Advice to ManagementAdvice

    Empower the troops to unleash their potential, reduce the tendency to assume staff is wrong and take they are trying to help

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. Absolutely Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health (more than 3 years)

    Pros

    You get to actually leave this Labor Camp

    Cons

    This has to be one of the most incompetent ran company in the U.S. The brand looks good from the outside but the inside working of WebMD is past horrendous.

    There are so many unethical business practices from Nepotism, corruption to having bootlick VP's in order to keep your job. Your talent and abilities mean absolutely nothing. Everything is outdated at this company, tools, management, leadership and thought process.

    Employees are all miserable and literally hate their job at WebMD. Completely understaffed and workers are required to work overtime (not the occasional but every single week), The managers are absolutely not qualified and are bad leaders but acquired their position because they are good in rolling up and that is what WebMD's leadership looks for in "management".

    If you enjoy in working in an environment that is volatile, no career path, callous and filled with distrust. WebMD is the perfect place. 200+ reviews, all of them negative except of those few odd ball positive reviews that either came from HR or were paid for as stated in another review, can't all lie.

    If you are great at what you do only two thing will happen to you either they will work you to the bone until you leave or they will simply drive you out because you pose a threat to your immediate superior. Recruiters should have a field day with employees because there is a lot of talent even though majority have left, those left behind may just need a conversation and opportunity and they will leave for sure.

    Advice to ManagementAdvice

    The entire top tier needs to be replaced. Quite obvious if you have the same leadership for 20 years nothing will change. As well known as the WebMD brand is, it has absolutely no influence in many of the industries. There are no thought leaders that speak on new innovations or great ideas, nobody knows any of the management unlike other companies that have their experts speak at all kinds of conventions and seminars. Their technology realm is still operating 10 years behind and if you don't get with the sign of the times. ShareCare, Everyday Health or even Google will take your place!

    Doesn't Recommend
    Negative Outlook

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