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WebMD Health Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

2.7 181 reviews

40% Approve of the CEO

(no image)

David J. Schlanger

(15 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus(in 11 reviews)

  • Liberal with work from home days(in 8 reviews)


Cons
  • There was no work-life balance in the past few years I worked there(in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user(in 7 reviews)

181 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    One of the best jobs I've ever had

    Anonymous (Current Employee) New York, NY

    ProsVery friendly, smart, dedicated colleagues. No one is looking over my shoulder. Liberal with work from home days. Competitive salary. Very little overtime. Office closes early the day before holidays. Demonstrated value of work-life balance. If you show that you are responsible within the scope of your job, it is recognized and appreciated...I feel like my managers want to make sure I have everything I need. My colleagues were always available to me as a resource when I was learning the ropes. Everyone I've dealt with is eternally polite, courteous, convivial, and friendly.

    ConsI have no complaints at this time. Absolutely none.

    Advice to Senior ManagementAt least in my department, PLEASE keep doing what you're doing. You make me want to come to work every day and I thank you.

    • Culture & Values
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    • No Opinion of CEO

     

    Good if you work on big pharma accounts

    Senior Sales Director (Current Employee) Chicago, IL

    Prosleader in industry - all pharma companies need to use

    Consdifficult to sell anything outside of pharma

    No, I would not recommend this company to a friend

     

    Account Executive

    Account Executive (Former Employee) Portland, OR

    ProsMy immediate manager was great; working for a company with a good reputation helped open doors in a new sales situation.

    ConsThe company rested on its laurels; it's best days were behind it. As such, it was afraid to innovate and bring new products to market. The technology platform was old and the company refused to invest in it.

    Advice to Senior ManagementLook forward, not backwards, and improve the operating platform and the product line-up.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Disappointing 6 years, overall lack of strategic direction, commitment and leadership

    Upper Level Manager (Current Employee) Portland, OR

    ProsDecent benefits and very caring, committed people until they make a decision to leave.

    ConsOverall lack of strategic direction and support from executive management who only seem to care about themselves and lining their own packets at bonus award time. Check the public disclosure records and see for yourself the past couple of years. While at same time cutting well earned bonuses for our employees.

    The Chairman of the Board has fired three CEO's in past few years. A couple of whom were well-liked by employees and were doing as best they could under the Chairmans dictatorship and still lost their jobs. Discovery for yourself how many top and middle business leaders have left the company in recent months. It's because they cannot and will not take it any more.The crush your initative, spirit and self-esteem here. After six years I am seeking another position and I am very bitter about it because we are in a field that helps people stay well and get fit and yet, they treat us like we are bodies without a spirit, without ideas and without emotions. It's a shame but I wish this on know one else so think twice before considering empoloyment with WebMD or WebMD Health Services here in Portland, OR.

    Another concern is our human resources team. They are led around like puppets and cannot make a difference because the New York leaders do not allow independent thinking and from what I have seen and heard - they do not respect HR. Our own Portland based HR Director was the second to resign in the past five years because he could not put up with the NY BS any more.We also have a hotheaded tempermental director of recruitment in NY who looks, talks and acts like he is still in the Marine Corps.How he is able to keep his job the way he treats and speaks to people is incredible. I hear that he has high turnover on his recruitment team - little wonder. The head of NY HR is nothing more than a mouth piece for the ELT.

    Not to forget the business development team - what team! There is no effective Biz Dev team because NY doesnt feel its necessary. Just keep doing things the way they have always done them and when they take a down turn fire the CEO or business president. Our turnover in Portland and Atlanta is beyond local market norms and it's only getting worse. The company in recent years has had to bribe us with options and special bonuses just to try to keep some of us from leaving. In the meantime competitors are biting at our heels and stealing our top employees.As soon as the next round of promised bonuses are paid I and I know others will be walking too.

    Advice to Senior ManagementGet a clue and listen to our people who are leaving.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Ineptitude At Its Best

    Anonymous Employee (Former Employee) Atlanta, GA

    ProsThe location was terrific! Being in the midst of Midtown is like no other working experience. The benefits are decent, and the working hours are flexible.

    ConsInept senior-level management; favoritism between senior-level management and lower-level employees, regardless of their inability to complete simple tasks that generate revenue. This type of treatment harbors resentment amongst those who do a great job, but are overlooked in favor of the Best Friends Club.

    Advice to Senior ManagementWebMD has had 3 different CEOs within two years. As a company, they lack vision, and no one knows what the company wants to accomplish, or what it wants to be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Great people, great brand

    Associate Director (Current Employee) Atlanta, GA

    ProsSmart and dedicated people, trusted brand and great content

    ConsLots of organizational and leadership changes, too many priorities without enough resources

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great Place to Learn and Grow

    Anonymous Employee (Current Employee)

    ProsNew Technology Adoption
    Smart People
    Open Environment

    ConsTime Off
    Some cubes could be better

    Advice to Senior ManagementFocus on Employee Growth
    Making Employees vested in the Company

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great contributors, poor leadership

    Anonymous Employee (Former Employee)

    ProsGood work-life balance most of the time, somewhat flexible schedule with some WFH, skilled contributors, everybody in Atlanta office is very nice. Projects are enjoyable when NYC is not involved. Still a good brand somehow.

    ConsTechnical stack is a joke and no one seems interested in taking meaningful action to improve it

    Too many cooks in the kitchen. Execs are detached from day-to-day and swoop in at the end of projects to add input of questionable value. NYC PMO and engineering culture constantly throws their own people under the bus.

    Atlanta is a satellite office and is frequently shut out of decision making

    Advice to Senior ManagementRestore autonomy Atlanta engineering and project management had a few years ago, reporting to NYC isn't working. Or move those groups to NYC.

    Executives need to trust their people and get out of their way.

    Burn down the technical stack and start fresh.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Not a bad company

    Anonymous Employee (Current Employee)

    ProsCompensation
    Bonus
    Laid back
    Flexibility
    Good manager
    Descent time off with everything combined (starting 12 vacation, 10 sick, 10 holidays)
    Free fruit, coffee

    ConsLow morale since the layoffs
    Managers offsite
    High turnover
    Could be more vacation

    Advice to Senior ManagementI think the layoffs were the worst decision in many years, especially for the web development team. These jobs are hardly recoverable, due to the lack of developers.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lack of leadship and management

    Anonymous Employee (Former Employee) Portland, OR

    ProsPeople are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    ConsOrganizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age.

    Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be.

    Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to Senior ManagementThe organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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