WebMD Health Reviews

Updated July 26, 2015
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2.3
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Recommend to a friend
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David J. Schlanger
36 Ratings

Pros
  • Demonstrated value of work-life balance (in 14 reviews)

  • Occasionally work from home is allowed (in 9 reviews)

Cons
  • Senior management is also less concerned about their employees as they are about their own bottom line (in 7 reviews)

  • There was a lot of caution with new ideas (in 6 reviews)

More Pros and Cons

241 Employee Reviews

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  1. Helpful (1)

    A ship that I would never sail on again. Talent overboard!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Systems Coordinator in New York, NY
    Former Employee - Sales Systems Coordinator in New York, NY

    I worked at WebMD Health

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    WebMD offers a fast paced environment where you can cut your teeth early. The products appear to be unique for the industry and the company has an excellent niche in the online industry as it holds the title of leading online health information web site. It is a company that prides itself in its information and it's popularity with pharma companies and consumer marketing firms. I found many of the people I worked with to be friendly and overall easy going. The work environment is also very relaxed. Everyone gets their own personal laptop as well, which is a nice benefit.

    Cons

    WebMD carries some major flaws. The internal training is very on the fly and fragmented. If they offer you a "hybrid role" do not take it. Managers have a hard time communicating with one another and ensuring that their staff is on the same page as they are. Another major flaw is that the company bleeds talent. Turnover is very high and information is lost as new employees come in and old employees (1-2 years) leave the company. This has left several managers in charge of knowing vital information. If any of these managers were to leave, the information/practices/product knowledge would go with them. It's a frightening thought! The company is also currently suing two workers who left the company and moved to a competitor. This shows just how far they will go to try and keep talent from running away. Lastly, the HR is terrible. One VP was quoted saying that WebMD's HR is pretty much a few people in a back closet. You have been warned.

    Advice to Management

    Work on a better training program and develop the skills and abilities of the talent you hire. Work on spreading out information and knowledge. Ensure that managers have the proper people skills to work with their employees.


  2. If you want a 9-5 job, come here. If you want career growth/raises/responsibility don't come here.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at WebMD Health

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You can leave at 5:00 every day. They have a really nice office

    Cons

    You make no money There is no career advancement The work needs to be better distributed, surfing the internet gets old

    Advice to Management

    Better allocate your resources


  3. Helpful (1)

    Typical Agency Attitudes

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Editor in Atlanta, GA
    Former Employee - Managing Editor in Atlanta, GA

    I worked at WebMD Health

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The pay was great compared to other jobs in Atlanta. They also equip you with all the technical necessities to get the job done.

    Cons

    There's a reason they equip you with ALL the technical necessities - you are expected to work plenty of overtime if you want to succeed. Very arrogant personalities to work with as well - from Snr. Mgmt on down.

    Advice to Management

    Give everyone a fair chance. Espouse more "open-door" policies. Encourage better social relationships among personnel. Provide more initial training. Be Nice!


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  5. Helpful (3)

    Hires inexperienced PM's at low rates/ to exploit/Team Leads and Management Need better training

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY

    I worked at WebMD Health

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -Great office space -Coworkers are great -Product orientation is ok

    Cons

    - Disconnect between management and employees - PM Department would rather have quantity staffing with inexperienced entry level personnel with limited training rather than quality experienced managers due to salary=experience - Unrealistic workload expectations -Factory type production line. No creativity or strategy -Encouraged feedback to make processes and procedures for company/department improvement are frowned upon and disregarded

    Advice to Management

    -Sack the Account, PM directors and team leads and replace with experienced professionals that have people skills and managerial experience running a department or team -Revise Performance Improvement Plan (Poor Initial Process) to ensure and track measurement rather than making it up as they go along


  6. Helpful (1)

    Way to kill innovation, create rampant dissatisfaction

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at WebMD Health

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -OK benefits package Recognition amongst the general public

    Cons

    - Headline says it all. - Top down management style. Nothing moves without at least 3 managers getting involved and talking about how a problem needs to be tackled. Nobody asks opinion of folks who are actually working in the trenches. If you are not a manager, your opinion doesn't count.. PMs with no technical/specialized knowledge will make decisions on feasibility -Broken feedback and annual review process - Career quagmire

    Advice to Management

    - Try to make people empowered instead of making them feel like cogs in a wheel


  7. Waste of time.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at WebMD Health

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    To be in a niche market, currently the online medical content industry does not have too many competitors. May take advantage of the ecommerce culture.

    Cons

    No clear organization structures. Lack of support from senior management in ensuring workplace fairness and human resources virtually a no-go location if employees had grievance to file regarding the unprofessional behavior of certain senior managers.

    Advice to Management

    Might want to be more selective in recruiting competent managers rather than going by some words of mouth in the industry.


  8. Helpful (2)

    One of the worst place I've ever worked at...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in New York, NY
    Current Employee - Senior Marketing Manager in New York, NY

    I have been working at WebMD Health

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Depending on manager, there is a lot of flexbility with time off (above and beyond the official number of days off) and work from home It is a great name to have on the resume, people outside the company seem to think it's a big deal

    Cons

    The WORST managed company I've ever had the displeasure to work at. The EVP of Medscape is "the man behind the curtain", too good to talk to anyone except DIrectors and above There is no collaboration between groups, everyone is watching out for themselves only People are openly rude towards each other in meetings and via email - it is "acceptable" practice The Directors and Senior Directors of each department cater so much to the EVP that they work themselves and their groups to the bone Management does not have a strategic thought in their brains

    Advice to Management

    Get your head out of the sand and look around you - employees are unhappy and jumping ship. Are you going to let the ship sink and go down with it? OR try to fix the situation?


  9. Helpful (4)

    I cried almost every night, knowing that I had to get up and go back to work in the morning.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach in Indianapolis, IN
    Former Employee - Health Coach in Indianapolis, IN

    I worked at WebMD Health

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good pay, benefits; co-workers were friendly; opportunities to fit niche needs if you're fast enough on the ball; flexible with scheduling.

    Cons

    Boring, tedious days; only a step up from telemarketing because the product has already been sold and now you're just responsible for getting participants on board; QA was ridiculously subjective; quotas made working with clients feel impersonal and rushed (had to talk to X number of people per shift and not supposed to talk with anybody for longer than about 10 minutes at the most); overtime MANDATORY (generally not less than an additional 5 hours/week) for the majority of the 15 months I worked there due to not having enough coaching staff to cover the growth of the company (turnover rate is phenomenally high, with an average of half of every new hire cohort - about 20-30 people - gone by the 6-month mark); extremely limited opportunity for advancement; many people who advanced to specialty positions weren't qualified for their new jobs, but were advanced because they were "interested"; rapidly changing demands on coaches (workload, QA); most definitely a poor fit for anyone with a public health background, as the knowledge I used was basic nutrition/weight management/exercise/stress management type information rather than program planning/implementation, and therefore did nothing to build my skills or advance my career.

    Advice to Management

    Advance people based on qualifications rather than their wishes and interests; provide more opportunities to reward hard-working coaches and recognize them for the vital work they do for the company - especially the ones who only score average QA ratings, as they're the ones who need the encouragement and incentive not to flee the company.


  10. Helpful (6)

    It depends on your department and manager

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great location. Lots of jobs opening up all the time.

    Cons

    The work load and how the work is parsed out varies by department and manager. Complete work inequality in how work load is handled. There is lots of backstabbing, little room for advancement, and no job growth. It was like being on a treadmill. Work load in my area was an expected 60-70 hours per week with no overtime pay. Expect to work on your vacations in some areas. Don't expect improvements in processes because there is no BPI. Over the last 12 months over 50% of there employees have left. Read the reviews before you take a job here.

    Advice to Management

    Hire a consulting company to look at the issues. Current management is unable to see and handle the problems.


  11. Helpful (6)

    WebMD Medscape Inefficient Disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in New York, NY
    Current Employee - Marketing Coordinator in New York, NY

    I have been working at WebMD Health full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Young and fun employees with a good work ethic.

    Cons

    Speaking strictly about the Medscape (Professional) side of the business: The business lacks established and efficient processes to successfully function. As a result mistakes happen all the time and the goal is to hide the mistake from the client and point fingers internally instead of finding the root of the problem and solving it on a larger scale. Many departments are also lacking sufficient human resources, forcing people to be overloaded and rush through their work, sacrificing quality for quantity.



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