WebMD Health Reviews

Updated October 12, 2014
Updated October 12, 2014
190 Reviews
2.8
190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David J. Schlanger
16 Ratings

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 13 reviews)

  • Liberal with work from home days (in 8 reviews)


Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Lack of leadship and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health full-time (less than an year)

    Pros

    People are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    Cons

    Organizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age.

    Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be.

    Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to ManagementAdvice

    The organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at WebMD Health full-time (more than an year)

    Pros

    Sharp People, Cool Mission and well treated.

    Cons

    The PTO policy is not competitive and Raises are not competitive

    Advice to ManagementAdvice

    Increase PTO and provide Raises to keep up with Mkt pay rates.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 7 people found this helpful  

    Cares little about investing in employees or company, all about short-term gain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director in New York, NY
    Current Employee - Marketing Director in New York, NY

    I have been working at WebMD Health full-time (more than an year)

    Pros

    Great location and subsidized snacks

    Cons

    The culture here is the worst I've experienced in my career. The company has done very little to enable their employees to succeed. Innovation is stifled by too many cooks in the kitchen, diluted accountability and little investment. To top it off, the benefits are horrendous. The HR policy is to do the bare minimum and care little if employees raise concerns.

    Advice to ManagementAdvice

    You hire smart people but create an environment that makes them want to quit. It's a competitive job landscape out there for digital media. Innovative people want an innovative and rewarding environment. Keep and enable your talent and your business will grow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 7 people found this helpful  

    Company is toxic for employees and completely lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time (more than 3 years)

    Pros

    There are not many reasons to work at the company anymore besides for the sake of having a job and getting a check. WebMD did have a lot of smart and talented employees but many have left for other companies.

    Cons

    WebMD is completely toxic place for employees. There is no more vision and the consistent Org and departmental changes leaves one to wonder where the company is really going . Leadership keeps bringing in new management that is very sketchy, questionable and is adding more turmoil. Moral and work enthusiasm has been decimated by the management which is the type of atmosphere they foster and I severely doubt that it will get better anytime soon.

    There is no growth, advancement and do NOT expect to be rewarded for hard and good work. It is simply not appreciated, you may get a Pizza Party and a pat on the back.

    Yes, the stock price went up but if you let go of half of your work force, free up the payroll, cut most of employees benefits and perks, dump the additional work load on the remaining employees, make them work double or triple and not having to compensate them for it. I would think the books should look pretty good but that business model is absolutely not sustainable and eventually will backfire.

    It also says a lot if the COO/CTO of many years abruptly resigned to go somewhere else after giving employees pep talks reassuring that WebMD will turnaround and want to make things better. It is quite evident that it is not the case. If WebMD doesn't proactively change things they will lose the talent that has been shouldering all of the productivity that it has left. I didn't realize how bad it really was until I left and many others feel the same way.

    Advice to ManagementAdvice

    At this point, I believe, only a buy out by a company like Google, Microsoft, Yahoo will get things moving. Those companies understand how to inspire and nurture employees to want to do well. There are a lot of ideas and capabilities within your work force but no one wants to share it with a company that doesn't appreciate or care about its people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Lack of growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health

    Pros

    Coworker relationships and work life balance

    Cons

    Very little upward mobility for high performers

  7.  

    Great Internship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health

    Pros

    Had a great experience interning for a summer with WebMD. Everyone was very helpful in making my time there valuable. Met many great people.

    Cons

    No cons, working for them was a pleasant experience.

  8.  

    Good and bad, but depends on what you're looking for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Manager in Portland, OR
    Former Employee - Software Development Manager in Portland, OR

    I worked at WebMD Health full-time (more than 8 years)

    Pros

    Good work/life Balance. Medium sized company with good growth opportunities. Depending on your particular manager, they can be supportive of furthering individual career growth.

    Cons

    Crappy raises for existing employees. Younger employees that advance their career rapidly can have a hard time keeping up with salaries at other companies. Lots of gossip due to the size of the environment. Annual layoffs instead of firing obvious under performers through the year rattles survivors

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Back on Track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time

    Pros

    The executive management team is better now and seems to be more aligned. Still has a good brand name. You have to ability to get recognized for working hard.

    Cons

    The company still has pockets of ineffective mid level management in some key areas. It could be a more exciting company if it embraced a more entrepreneurial spirit.

    Advice to ManagementAdvice

    The company needs to make a splash. Stop trying to build everything in house.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Restructuring. Tough work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Portland, OR
    Former Employee - Client Services in Portland, OR

    I worked at WebMD Health full-time (more than 3 years)

    Pros

    Location in Portland is great. Many smart, dedicated people. Decent initial salary if you negotiate effectively up front. The content matter is genuinely interesting

    Cons

    Business plan and goals appear to be based on stock price rather than what is best for clients and employees.
    Upper management is moving chess pieces (employees) to keep stock price in order without a vision to manage the changes thrust into place. Now that middle management in PDX has been eliminated, it will be interesting to see how services and implementations run.
    Some of the systems that support the health platform are really antiquated. Dangerous for a technology solution set.

    Advice to ManagementAdvice

    Share your short term and long term vision when full scale changes / cuts happen. Turn the mirrors on yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Lost its soul and it's vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health full-time

    Pros

    Many smart people who really care about the company and its success. Fairly flexible work schedule but varies greatly from team to team.

    Cons

    No longer cares about the people who work there. No career paths and dictates job changes to employees without thought to a match in skill set or people's desired growth. No longer cares about the brand. No one setting a company vision.

    Advice to ManagementAdvice

    Stop just chasing the dollars and listen to the people who actually do the work and talk to clients. As we look ahead into the next century, leaders will be those who empower others. —Bill Gates

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

WebMD Health Photos

WB
Cafeteria
400 Colony Square
webmd

+ Add Photo

Work at WebMD Health? Share Your Experiences

WebMD Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.