WebMD Health Reviews

Updated July 26, 2015
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241 Employee Reviews

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  1. Helpful (4)

    A pretty outside but weak foundation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Educator in Indianapolis, IN
    Former Employee - Health Educator in Indianapolis, IN

    I worked at WebMD Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's WebMD. The name is ubiquitous and well known. You will receive a lot of experience, quickly, due to the workload and high numerical standards. The recruiters and HR staff are great at finding young, bright, employees. You will possibly meet friends/coworkers with high ambitions. Stay in touch.

    Cons

    For a company with so much potential, the atmosphere was very adolescent, with little leadership from higher management. Sales and marketing to potential/current customers was drastically prioritized. Employees are treated like telemarketers at a call center, scripted, and listened to for "quality". Procedures for employee health and upper level communications were hypocritical and unsatisfactory. Growth was directly related to your clique and ability to work long hours and stick to the script. Disappointing environment.

    Advice to Management

    Create a healthier work environment. Put genuine stock in employees. Improve staff trust and rapport across hierarchy.


  2. Helpful (3)

    Great for the Resume, Bad for Everything Else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editor in New York, NY
    Former Employee - Editor in New York, NY

    I worked at WebMD Health full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Learned a lot from some very talented, passionate, and intelligent people; free bagels on Friday.

    Cons

    Sweatshop mentality; paranoia and disrespect are pervasive; if you work here, you are not happy. If you are happy, then you just put in your resignation notice.

    Advice to Management

    You desperately need to improve the corporate culture if you hope to retain the talent. Encourage (instead of discourage) interdepartmental relations. Show people that there is more than the assembly line of work --- that there is a reason to strive for better. Make procedural changes that take into account the actual people who will be implementing them! Address insubordination and disrespect.


  3. Helpful (5)

    I was in for the long haul until I saw this place wasn't good for my health

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medscape Professional in New York, NY
    Current Employee - Medscape Professional in New York, NY

    I have been working at WebMD Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Your coworkers. Specifically the team you are working within. - Ability to work from home. - Brand name on your resume. - Vending machines, water, and bagels.

    Cons

    - Not a true work/life balance considering that you end up working more than 9-5 and also on the weekend, multiple times of the year. You do not receive overtime pay. - Understaffed, leading to heavy workload and unrealistic deadlines for the remaining staff. - Stressful environment. Not good for your overall health, to be expected to work under stressful conditions for a long period of time. - Low morale. No true emotional investment. It's just a paycheck until something better comes along. - No faith in management. They keep saying things will get better and it has yet to. It keeps getting worse. - The company is stagnant. - There doesn't feel like any career advancement in this company. You're not learning any new skills that can be applied to future positions.

    Advice to Management

    Listen to the requests for the middle management for more staff. You cannot expect everyone to continue as is. It's not good for your employee's health.


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  5. Helpful (8)

    An awful place to work, they would eat their young.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Portland, OR
    Former Employee - Sales in Portland, OR

    I worked at WebMD Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you can survive there, you can survive anywhere. It will teach you toughness and how to emotionally detach yourself from your job.

    Cons

    The place is full of back stabbing colleagues, condescending management, and an overall lack of understanding about how to build a business.

    Advice to Management

    Quit.


  6. Helpful (3)

    No one knew how to properly run the business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The environment was amiable for the most part, aside from the usual people you find in every job setting.

    Cons

    No one knew what was going on there. Leadership was inept, and several executives allowed hourly employees to influence their day-to-day decisions, which ultimately led to the dismissal of several employees who were great at their jobs, and were capable of carrying a lot of weight.

    Advice to Management

    Your executive title shouldn't be just a title. There are certain responsibilities assigned to that title that you should respect, revere, and uphold. Open your eyes and see what's really going on around you. You are not above the fray.


  7. Helpful (2)

    A downer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Editor in Atlanta, GA
    Former Employee - Associate Editor in Atlanta, GA

    I worked at WebMD Health full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some dedicated people, felt your work could make a difference, 25 cent sodas, cake day.

    Cons

    Treated contractors poorly, new ideas were publicly encouraged but never executed, total backstabbing culture, way too many upper level managers getting involved at the 11th hour after making no contribution throughout projects. if you're in the clique, then you're safe. if not, watch out. Not much emphasis on innovation.

    Advice to Management

    The clock will run out on you too.


  8. Helpful (7)

    Worst Sales Reputation in Digital Sales - Do Not Work Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in New York, NY
    Former Employee - Sales Director in New York, NY

    I worked at WebMD Health full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Brand name...but fading fast. Companies know WebMD but their competition is catching up fast and leaving them behind.

    Cons

    Digital sales force has been terribly run for years. It is known throughout the industry as being one of the worst sales environments in the digital space. This has been fostered by a cancerous political culture and ineffective management. Not only would I highly recommend staying away from WebMd as a seller but I would go further in saying if you are hiring, to stay away from employees who have worked at WebMD for a longer period of time.

    Advice to Management

    If you have not left, leave.


  9. Helpful (10)

    Company is toxic for employees and completely lost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are not many reasons to work at the company anymore besides for the sake of having a job and getting a check. WebMD did have a lot of smart and talented employees but many have left for other companies.

    Cons

    WebMD is completely toxic place for employees. There is no more vision and the consistent Org and departmental changes leaves one to wonder where the company is really going . Leadership keeps bringing in new management that is very sketchy, questionable and is adding more turmoil. Moral and work enthusiasm has been decimated by the management which is the type of atmosphere they foster and I severely doubt that it will get better anytime soon. There is no growth, advancement and do NOT expect to be rewarded for hard and good work. It is simply not appreciated, you may get a Pizza Party and a pat on the back. Yes, the stock price went up but if you let go of half of your work force, free up the payroll, cut most of employees benefits and perks, dump the additional work load on the remaining employees, make them work double or triple and not having to compensate them for it. I would think the books should look pretty good but that business model is absolutely not sustainable and eventually will backfire. It also says a lot if the COO/CTO of many years abruptly resigned to go somewhere else after giving employees pep talks reassuring that WebMD will turnaround and want to make things better. It is quite evident that it is not the case. If WebMD doesn't proactively change things they will lose the talent that has been shouldering all of the productivity that it has left. I didn't realize how bad it really was until I left and many others feel the same way.

    Advice to Management

    At this point, I believe, only a buy out by a company like Google, Microsoft, Yahoo will get things moving. Those companies understand how to inspire and nurture employees to want to do well. There are a lot of ideas and capabilities within your work force but no one wants to share it with a company that doesn't appreciate or care about its people.


  10. Helpful (9)

    Cares little about investing in employees or company, all about short-term gain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in New York, NY
    Current Employee - Marketing Director in New York, NY

    I have been working at WebMD Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great location and subsidized snacks

    Cons

    The culture here is the worst I've experienced in my career. The company has done very little to enable their employees to succeed. Innovation is stifled by too many cooks in the kitchen, diluted accountability and little investment. To top it off, the benefits are horrendous. The HR policy is to do the bare minimum and care little if employees raise concerns.

    Advice to Management

    You hire smart people but create an environment that makes them want to quit. It's a competitive job landscape out there for digital media. Innovative people want an innovative and rewarding environment. Keep and enable your talent and your business will grow.


  11. Helpful (3)

    Lack of leadship and management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    Cons

    Organizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age. Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be. Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to Management

    The organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.



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