WebMD Health Reviews

Updated September 17, 2014
Updated September 17, 2014
188 Reviews
2.7
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David J. Schlanger
17 Ratings

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 11 reviews)

  • Liberal with work from home days (in 8 reviews)


Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Great resume builder, horrible high-level management and employee engagement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephonic Health Coach  in  Indianapolis, IN
    Former Employee - Telephonic Health Coach in Indianapolis, IN

    I worked at WebMD Health full-time for more than 3 years

    Pros

    Great resume builder
    Met some awesome people in the same life stage as me

    Cons

    No career path. WebMD always look outside of the organization instead of promoting from within.
    Terrible employee retention strategy - there isn't one.

    Advice to ManagementAdvice

    Invest in and grow your employees instead of always looking outside to promote. This will improve morale which is in the gutter.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Quiet Desperation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Editor  in  Atlanta, GA
    Former Employee - Senior Editor in Atlanta, GA

    I worked at WebMD Health full-time for more than 3 years

    Pros

    Well-known brand, some smart and dynamic people, walking distance to Piedmont Park

    Cons

    Sweat-shop feel, fickle priorities from management that change on a whim, understaffed

    Advice to ManagementAdvice

    Recent efforts to foster creativity, brainstorm, and collaborate need to increase exponentially. Schedule no-email/no Web surfing periods every day to allow blocks of work time, deeper thinking, and/or to force people to talk to co-workers.

    Do regular team building and awareness training with staff to alleviate the bad morale and high levels of conflict.

    Bottom line, hire more people and/or slow down the conveyor belt at this factory.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    No one knew how to properly run the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Pros

    The environment was amiable for the most part, aside from the usual people you find in every job setting.

    Cons

    No one knew what was going on there. Leadership was inept, and several executives allowed hourly employees to influence their day-to-day decisions, which ultimately led to the dismissal of several employees who were great at their jobs, and were capable of carrying a lot of weight.

    Advice to ManagementAdvice

    Your executive title shouldn't be just a title. There are certain responsibilities assigned to that title that you should respect, revere, and uphold. Open your eyes and see what's really going on around you. You are not above the fray.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Very unprofessional: Don't even bother giving them 2 weeks notice as they might not respect it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Portland, OR
    Former Employee - Software Developer in Portland, OR

    I worked at WebMD Health full-time for less than a year

    Pros

    A variety of free fruit available every day, some skilled coworkers who are a pleasure to work with.

    They are very lucky that they got the large government health care website contract. That is saving both the WebMD website and the health services division.

    Cons

    I gave two weeks notice to this company and was informed on the day that I gave notice, that it would be my last day. That's entirely unprofessional. I had worked hard to ensure that all my work was complete before giving notice (even working until 1:00 A.M. the night before) and we were at the end of our release cycle so the manager just said he wouldn't need me for the next two weeks. Sure they might not absolutely need me, but that's breaking an unspoken social contract, and both the manager and I know that I could make myself useful during that time period. Giving notice is a courtesy that allows the employees to transfer knowledge and finish what they are working on when necessary, to the benefit of their employers. If the employer just decides to let the employee go early on a whim, then what is the possible benefit for the employee to give notice? I could have just not given notice and quit the day before my new job started, but unlike the engineering manager at WebMD, I conducted myself in a professional manner. Now I am left without a paycheck for the next couple of weeks (over Christmas), 3 paid holidays that I would have enjoyed over that period are history, and I quite likely will have to pay the full cost for insurance for my family for a month as typically insurance on a new job doesn't start until the end of the first month, while insurance from the previous job ends at the end of the final month. Thanks for penalizing me thousands of dollars because I had the courtesy to give you notice!

    In addition there is no criteria to become a software architect, or data architect, or security architect at WebMD other than that you have worked there a long time. A couple of the architects were knowledgeable, but more often than not they are just longtime employees who are fully versed in the WebMD system with little software architecture and engineering knowledge. I had to chuckle at what supposed "experts" were saying in meetings.

    Advice to ManagementAdvice

    Respect 2 weeks notice! You probably wouldn't like it if someone just quit with no notice, so don't just send employees packing who offer you the courtesy of notice.

    Also, they should tackle some big rocks sometime instead of just piddling little incremental features. They get everything done, but at an extremely slow pace.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Employees are the least of their concerns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time for more than a year

    Pros

    Decent pay. Many smart and nice colleagues.

    Cons

    Where to begin? Bad working conditions, no regard for or interest in advancing employees, a zillion unworkable databases and busy work, not what it claims to be. Constant turnover and shifting priorities.

    Advice to ManagementAdvice

    Get off email for two minutes and look at your employees. Are they overworked and under an unreasonable amount of pressure? What can you do to make them stay? Have you noticed people are leaving in droves?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Exciting mission, Shiny Coin Syndrome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Portland, OR
    Former Employee - Manager in Portland, OR

    I worked at WebMD Health full-time for more than a year

    Pros

    The vast majority of employees are interesting people with healthy lifestyles and positive attitudes. There are neat benefits of a slick office-space and the promotion of a healthy live-work balance. There are health benefits, 401k and tuition reimbursements, and cell phones for all employees that are paid by the company. Technology on your desk is par for a tech company.

    Cons

    Shiny Coin Syndrome - the mission for one quarter is promptly abandoned or minimized the next. But don't worry, a new task force is around the corner. Not unlike many companies. Sales and EBITDA drive decision-making (not atypical nor incorrect) but the same cycles occur annually. 4th quarter budget cuts and seasonal heavy overtime loads. Email-heavy culture. Technology behind the product is slow to develop/behind, so consider if the service/product is your focus or the mission. Internal systems are old or poorly utilized. One of the slowest moving companies in some ways, while split-second decisions are made at other times. Sometimes feels out of sync.

    Advice to ManagementAdvice

    Recruiting process is irregular, layoffs on Monday mornings are brutal for everyone involved. Lots (and lots) of meetings without action items, agendas or purpose other than CYA/keep everyone in the loop because internal systems do not facilitate information sharing. Utilize modern collaboration tools to improve office-based and remote-employee information sharing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Amazing Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant  in  New York, NY
    Former Employee - Executive Assistant in New York, NY

    I worked at WebMD Health full-time for more than 5 years

    Pros

    The Atmosphere is great. I've never seen so much talent among such a great group of individuals. It really was a pleasure to work here.

    Cons

    I don't have anything negative to say about the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Its AGILE to the core, good people but hard to get a new change in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Engineer  in  Portland, OR
    Current Employee - Test Engineer in Portland, OR

    I have been working at WebMD Health as a contractor for less than a year

    Pros

    The company atmosphere and people were amazing to work with
    Very laid back and relax environment
    Ability to work flexibly throughout the day

    Cons

    I find that introducing a new way to improve the existing process was something that didn't go too well with them. Takes persistence, but they could just not want the change during that time.

    Advice to ManagementAdvice

    To retain more talent, hire more full-time employees than contractors, I saw too many people leave in the short time that I worked there

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    I Really Did Not Matter Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at WebMD Health full-time for more than 5 years

    Pros

    Rather generous bonuses, fruit and milk in the break room, somewhat liberal work from home policy.

    Cons

    After managing several high-profile programs and adding millions to our revenue there was no where to go in this organization.

    Advice to ManagementAdvice

    Be more inclusive! the "in crowd" is not necessarily the right ones to lead.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    A joy to go to work every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Promotion  in  New York, NY
    Current Employee - Professional Promotion in New York, NY

    I have been working at WebMD Health full-time for less than a year

    Pros

    Highly recognizable brand, casual work culture, hard working colleagues, sense of teamwork and purpose, great colleagues; unlimited coffee, tea, bottled water, subway right under building.

    Cons

    I can't think of any downsides at the moment.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    No opinion of CEO

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