WebMD Health

  www.webmd.com
  www.webmd.com

WebMD Health Reviews

Updated November 23, 2014
Updated November 23, 2014
193 Reviews
2.8
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David J. Schlanger
18 Ratings

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 14 reviews)

  • Occasionally work from home is allowed (in 9 reviews)


Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 9 people found this helpful  

    Disappointing 6 years, overall lack of strategic direction, commitment and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Upper Level Manager in Portland, OR
    Current Employee - Upper Level Manager in Portland, OR

    I have been working at WebMD Health full-time (more than 5 years)

    Pros

    Decent benefits and very caring, committed people until they make a decision to leave.

    Cons

    Overall lack of strategic direction and support from executive management who only seem to care about themselves and lining their own packets at bonus award time. Check the public disclosure records and see for yourself the past couple of years. While at same time cutting well earned bonuses for our employees.

    The Chairman of the Board has fired three CEO's in past few years. A couple of whom were well-liked by employees and were doing as best they could under the Chairmans dictatorship and still lost their jobs. Discovery for yourself how many top and middle business leaders have left the company in recent months. It's because they cannot and will not take it any more.The crush your initative, spirit and self-esteem here. After six years I am seeking another position and I am very bitter about it because we are in a field that helps people stay well and get fit and yet, they treat us like we are bodies without a spirit, without ideas and without emotions. It's a shame but I wish this on know one else so think twice before considering empoloyment with WebMD or WebMD Health Services here in Portland, OR.

    Another concern is our human resources team. They are led around like puppets and cannot make a difference because the New York leaders do not allow independent thinking and from what I have seen and heard - they do not respect HR. Our own Portland based HR Director was the second to resign in the past five years because he could not put up with the NY BS any more.We also have a hotheaded tempermental director of recruitment in NY who looks, talks and acts like he is still in the Marine Corps.How he is able to keep his job the way he treats and speaks to people is incredible. I hear that he has high turnover on his recruitment team - little wonder. The head of NY HR is nothing more than a mouth piece for the ELT.

    Not to forget the business development team - what team! There is no effective Biz Dev team because NY doesnt feel its necessary. Just keep doing things the way they have always done them and when they take a down turn fire the CEO or business president. Our turnover in Portland and Atlanta is beyond local market norms and it's only getting worse. The company in recent years has had to bribe us with options and special bonuses just to try to keep some of us from leaving. In the meantime competitors are biting at our heels and stealing our top employees.As soon as the next round of promised bonuses are paid I and I know others will be walking too.

    Advice to ManagementAdvice

    Get a clue and listen to our people who are leaving.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Great contributors, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health full-time

    Pros

    Good work-life balance most of the time, somewhat flexible schedule with some WFH, skilled contributors, everybody in Atlanta office is very nice. Projects are enjoyable when NYC is not involved. Still a good brand somehow.

    Cons

    Technical stack is a joke and no one seems interested in taking meaningful action to improve it

    Too many cooks in the kitchen. Execs are detached from day-to-day and swoop in at the end of projects to add input of questionable value. NYC PMO and engineering culture constantly throws their own people under the bus.

    Atlanta is a satellite office and is frequently shut out of decision making

    Advice to ManagementAdvice

    Restore autonomy Atlanta engineering and project management had a few years ago, reporting to NYC isn't working. Or move those groups to NYC.

    Executives need to trust their people and get out of their way.

    Burn down the technical stack and start fresh.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Lack of growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health

    Pros

    Coworker relationships and work life balance

    Cons

    Very little upward mobility for high performers

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Restructuring. Tough work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Portland, OR
    Former Employee - Client Services in Portland, OR

    I worked at WebMD Health full-time (more than 3 years)

    Pros

    Location in Portland is great. Many smart, dedicated people. Decent initial salary if you negotiate effectively up front. The content matter is genuinely interesting

    Cons

    Business plan and goals appear to be based on stock price rather than what is best for clients and employees.
    Upper management is moving chess pieces (employees) to keep stock price in order without a vision to manage the changes thrust into place. Now that middle management in PDX has been eliminated, it will be interesting to see how services and implementations run.
    Some of the systems that support the health platform are really antiquated. Dangerous for a technology solution set.

    Advice to ManagementAdvice

    Share your short term and long term vision when full scale changes / cuts happen. Turn the mirrors on yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Lost its soul and it's vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health full-time

    Pros

    Many smart people who really care about the company and its success. Fairly flexible work schedule but varies greatly from team to team.

    Cons

    No longer cares about the people who work there. No career paths and dictates job changes to employees without thought to a match in skill set or people's desired growth. No longer cares about the brand. No one setting a company vision.

    Advice to ManagementAdvice

    Stop just chasing the dollars and listen to the people who actually do the work and talk to clients. As we look ahead into the next century, leaders will be those who empower others. —Bill Gates

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Very unprofessional: Don't even bother giving them 2 weeks notice as they might not respect it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Portland, OR
    Former Employee - Software Developer in Portland, OR

    I worked at WebMD Health full-time (less than an year)

    Pros

    A variety of free fruit available every day, some skilled coworkers who are a pleasure to work with.

    They are very lucky that they got the large government health care website contract. That is saving both the WebMD website and the health services division.

    Cons

    I gave two weeks notice to this company and was informed on the day that I gave notice, that it would be my last day. That's entirely unprofessional. I had worked hard to ensure that all my work was complete before giving notice (even working until 1:00 A.M. the night before) and we were at the end of our release cycle so the manager just said he wouldn't need me for the next two weeks. Sure they might not absolutely need me, but that's breaking an unspoken social contract, and both the manager and I know that I could make myself useful during that time period. Giving notice is a courtesy that allows the employees to transfer knowledge and finish what they are working on when necessary, to the benefit of their employers. If the employer just decides to let the employee go early on a whim, then what is the possible benefit for the employee to give notice? I could have just not given notice and quit the day before my new job started, but unlike the engineering manager at WebMD, I conducted myself in a professional manner. Now I am left without a paycheck for the next couple of weeks (over Christmas), 3 paid holidays that I would have enjoyed over that period are history, and I quite likely will have to pay the full cost for insurance for my family for a month as typically insurance on a new job doesn't start until the end of the first month, while insurance from the previous job ends at the end of the final month. Thanks for penalizing me thousands of dollars because I had the courtesy to give you notice!

    In addition there is no criteria to become a software architect, or data architect, or security architect at WebMD other than that you have worked there a long time. A couple of the architects were knowledgeable, but more often than not they are just longtime employees who are fully versed in the WebMD system with little software architecture and engineering knowledge. I had to chuckle at what supposed "experts" were saying in meetings.

    Advice to ManagementAdvice

    Respect 2 weeks notice! You probably wouldn't like it if someone just quit with no notice, so don't just send employees packing who offer you the courtesy of notice.

    Also, they should tackle some big rocks sometime instead of just piddling little incremental features. They get everything done, but at an extremely slow pace.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Employees are the least of their concerns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time (more than an year)

    Pros

    Decent pay. Many smart and nice colleagues.

    Cons

    Where to begin? Bad working conditions, no regard for or interest in advancing employees, a zillion unworkable databases and busy work, not what it claims to be. Constant turnover and shifting priorities.

    Advice to ManagementAdvice

    Get off email for two minutes and look at your employees. Are they overworked and under an unreasonable amount of pressure? What can you do to make them stay? Have you noticed people are leaving in droves?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    I Really Did Not Matter Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at WebMD Health full-time (more than 5 years)

    Pros

    Rather generous bonuses, fruit and milk in the break room, somewhat liberal work from home policy.

    Cons

    After managing several high-profile programs and adding millions to our revenue there was no where to go in this organization.

    Advice to ManagementAdvice

    Be more inclusive! the "in crowd" is not necessarily the right ones to lead.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Chance to branch out into on-line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health full-time

    Pros

    Since the company is relatively small it is easy to get involved in multiple projects and learn from all departments instead of being locked into one area as you would in a larger company.

    Overall a laid back company

    Cons

    Very cliquish, especially in management, to the point where work will not be done unless you are a friend of theirs. If you are not considered a favorite you will either be so miserable that you look for another job faster than you wanted to or you are one of the first to be laid off in their "consolidation" sweeps.

    Advice to ManagementAdvice

    Allow your employees to grow even if they are in management. Stop the cliques, business shouldn't be us vs them (especially between departments that need to work together).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good people...cheap snacks, free water.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at WebMD Health full-time (more than 5 years)

    Pros

    Really some of the best people I've worked with- energetic crew, good at their jobs, engaged and high morale until the 6 month mark or so. Excellent and well-known brand, a lot of people care about making things better. I've worked for the company for a long time and made my decision in spring- stayed till end of summer. No ill will on either part which was a nice situation- a lot of people have a caring approach and see employees as 'people'. Despite the slightly whiney/entitled rumors, the company pays very well and is quite generous at the onset. Once you are in the company, it's just standard COL increases. Company paid out bonuses on our worst year and has doubled the match 4/5 of years I was there.

    Cons

    Extremely concerning turnover at the executive level. I believe 8 executives exited or 'given another position' over the last year and a half. For an employer of our size, that is very disturbing and carries down into the departments. Managers lead through emotions and not true management- furthermore they are unwilling to get better, preferring to crouch in perceived perfection and play political games instead of standing up and admitting there is something wrong. Or give money to useless consultants.

    Though the people are great for the most part, as a result of hiring more junior employees and having them report to untrained managers, there is a HUGE culture of entitlement and arrogance that borders on true comedy- what's worse are the untrained managers accidentally foster this culture and enable it.

    Advice to ManagementAdvice

    My only advice to management is more of an anecdote:

    Instead of worrying about what a former employee,(who didn't report into your department, and who you didn't say a word to during their resignation) posted on Facebook (which you found out second-hand, and apparently bothered you so much that you asked current employees to reach out to said employee to remove the offending post) maybe you should worry about the financials, the lack of talent in mobile, and 2014 planning? Just a thought.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

WebMD Health Photos

Work at WebMD Health? Share Your Experiences

WebMD Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.