Webster Bank Reviews

Updated August 20, 2014
Updated August 20, 2014
37 Reviews

3.2
37 Reviews
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Employee Reviews

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  1.  

    My experience was very positive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank as a contractor

    Pros

    The people were easily approachable. The level of professionalism was quite refreshing. Respect for the individual was readily apparent. Immediate manager was very receptive to suggestions for improvement. I felt included on the team. My skill set was well utilized. The employees were very friendly. I enjoyed my job and interaction while I was there.

    Cons

    Wide area geographically makes it difficult to regularly interact with the team.

    Recommends
    Positive Outlook
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank full-time for less than a year

    Pros

    Great hours, friendly co-workers some lol. great benefits

    Cons

    Management is not the same in every branch.

    Advice to ManagementAdvice

    Listen more to your employees

    Recommends
    Positive Outlook
  3.  

    A lot of work with little to no payoff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Float Service Representative
    Former Employee - Float Service Representative

    I worked at Webster Bank full-time for more than a year

    Pros

    In-depth training sessions, knowledgeable staff, decent benefits package.

    Cons

    Low pay, variable hours, Saturday hours, too much forced selling and not enough customer focused work.

    Advice to ManagementAdvice

    I know selling is important, but stop making it something you force and in turn lose customers. Pay your employees more because they do a lot of work and take a lot of abuse from customers who are unhappy with bank policies that those same employees have no control over. Also, communicate better with staff and have universal rules for every branch because too many branches make their own rules and it is difficult for floats to learn each branches' ways.

    Doesn't Recommend
    Negative Outlook
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  5.  

    All depends on your management.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank

    Pros

    Starting salary, training, bank hours.

    Cons

    Poor management, unrealistic sales, never having an actual weekend, no raises, limited room for growth, overworked.

    Advice to ManagementAdvice

    Check in on the branch managers because from my experience, our manager never works a single Saturday, refused to take customers, made several audit mistakes, treated employees poorly, and was just all around horrible.

  6.  

    It had been challenging

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Webster Bank

    Pros

    They have a good philosophy that I agree with

    Cons

    The salary is terrible, & staffing is a problem

    Advice to ManagementAdvice

    Take a look at the salaries, & the westchester market

  7.  

    Good Company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Webster Bank full-time

    Pros

    Great partners in Commercial and Business Banking
    MBO's very helpful with explaining the mortgage industry
    Partners always willing to help you with referrals

    Cons

    Based out of Connecticut.
    No room for growth within the retail banking side

    Advice to ManagementAdvice

    Bonus structure has changed 3 times in the past year. 2% raise for hitting goals is a slap in the face

    Recommends
    Positive Outlook
  8.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Waterbury, CT
    Current Employee - Branch Manager in Waterbury, CT

    I have been working at Webster Bank full-time for more than 10 years

    Pros

    Customer Interaction, helping people, learning a lot of financial information.

    Cons

    Unethical sales practices, unrealistic goals, lack of support for branch network, each department has own agenda, no branch advocate.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Regional bank in footprint and in mentality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank full-time for more than a year

    Pros

    Good Commercial Banking dept that is fair and competitive.

    Cons

    Poor technology: outdated computer systems. Treasury Management is only basic.

    Recommends
    Neutral Outlook
  10.  

    Time to clean hous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audit Senior  in  New Britain, CT
    Former Employee - Audit Senior in New Britain, CT

    I worked at Webster Bank full-time for more than 3 years

    Pros

    The benefits are good (5% 401(k), $ towards an HSA, 21 PTO days) and upper level management seems to understand what they have to do to improve the bank. The people in the Audit department are a mixed bag of hard workers and wood. Work life balance is nice with flex time, but of course people abuse like crazy and nothing is done.

    Cons

    There is little incentive for hard work, as the pay difference for a poor performer vs excellent performer is ~1%. Difficult to move up, need to be "in" with the managers AND there needs to be an open position. Supervisors and Managers are stagnant, so no growth beyond the Senior role.

    Advice to ManagementAdvice

    You have clear under performers at ALL levels. It is time to clean house. When good people are walking out the door as an alternative to working with certain Supervisors, you know something needs to be done.

    Doesn't Recommend
    Positive Outlook
  11. 1 person found this helpful  

    Outsourcing is king now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst  in  Hartford, CT
    Current Employee - IT Analyst in Hartford, CT

    I have been working at Webster Bank full-time for more than 8 years

    Pros

    Vacation time. People are cool. People try to make light good environments but spoiled by managers

    Cons

    Health benefits reduced every year (premiums go up, but also reduction of coverage). Political x100 , feels like wash dc. Most of IT has been outsourced.
    Helpdesk and Desktop support are out of a dilbert comic strip of how incompetent they are. Total used car sales ,an attitude , tells u what u want to hear.

    Advice to ManagementAdvice

    Fix IT. The future of banking is in IT. stop politics and semantics. Be innovative.

    Doesn't Recommend
    Negative Outlook

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