Weight Watchers Reviews

Updated August 27, 2015
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314 Employee Reviews

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  1. Helpful (3)

    New C-Level Management have no experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glendale, NY
    Former Employee - Anonymous Employee in Glendale, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Weight Watchers full-time (More than 3 years)

    Pros

    This company had a great mission

    Cons

    This company had a great mission once and lost its way

    Advice to Management

    Everyone has so many ideas but no execution. New Management dug this company into a much deeper hole and there is no way of coming out. Needs to get back to basics and focus on what the member needs and wants to achieve fast and east weight loss results they need. CEO and management don't live the brand like the last CLevel management team. They don't understand their customer base anymore. They lost touch. They are so product focus and are always 5 years behind every other competitor. No new real innovation and the science team has just hit a wall. Its absolutely so sad to see this once thriving company fail as miserably as they have in the past 3 years.


  2. Generally Good culture bad prospects

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    friendly mission driven people, lots of visibility

    Cons

    lots of stakeholders on every project, hard to make real changes

    Advice to Management

    take risks


  3. Territory Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Weight Watchers full-time

    Pros

    Weight Watchers is a great place to work if you enjoy making a difference in people's lives. Great benefits and flexibility.

    Cons

    Weight Watchers needs to improve their technology (apps) to keep up with their competitors.

    Advice to Management

    In order to provide exceptional customer service, the staff needs to have more time with each other to build successful teams. Consistent training would be helpful for Receptionists and Leaders.


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  5. Helpful (2)

    Communication is not key

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Creator & Blogger in Richmond, VA
    Current Employee - Content Creator & Blogger in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Weight Watchers (More than 3 years)

    Pros

    Freedom to do what you want Large network of people that allows you to make connections Fun community of people

    Cons

    Communication is nonexistent between levels Siloed work community and no one really knows what is going on There is a lot of secrecy within the organization which is made worse by a lack of communication

    Advice to Management

    Keep lines of communication clear and consistent with members of your team and don't expect miracles without giving some kind of direction.


  6. Helpful (4)

    Industry Dinosaur on the Path to Extinction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Weight Watchers full-time (More than 5 years)

    Pros

    A laudable mission and a genuine desire to do good that's reflected in its employees and staff. Senior staff is, for the most part, accessible and approachable

    Cons

    The company is thoroughly and firmly stuck in its past, from its antiquated business model to its supporting technology systems and overall culture. The lack of a credible strategy to modernize and to service the millennial market is simply astounding. It's been the same story for years as attempts to drain the well of 48-year old female loyalists have become increasingly desperate. Desperation is also behind their recent efforts to keep senior staff. The results speak for themselves as what little talent is left continues to flee despite bumps in titles and salary. The dominant conversation amongst the troops is no longer about if, but rather when and how, the company will fold. Problems of this magnitude are rooted with the Board, which doesn't understand that the company must now become a tech business, or what that actually entails. Executive management is timid, ineffective, and ultimately unqualified. They may be appropriate for other companies (Jim has a consumer packaged goods pedigree and would likely be effective if he were to return to his roots), however they're not equipped to run Weight Watchers.

    Advice to Management

    I know you'd like them to, but the good old days with exorbitant margins are not returning. I'd say to be bold, listen to the market (the new target market, that is), and take the business in the right direction. However, instead I'd ask that you please realize that you're not equipped to renovate the business model. You simply lack the experience and vision. Sell the company. No, really. This company is the victim of a majority shareholder (51% ownership) that exerts misguided control over the company. The new owners should break up the company, isolate the debt, and renovate the business model. Only then will the true turnaround begin.


  7. Industry leader for a reason

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Watchers Leader in Chicago, IL
    Former Employee - Weight Watchers Leader in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Weight Watchers (More than 3 years)

    Pros

    The program works and they really want to help members. As a member, your experience will vary greatly by the quality of the leader and receptionists. It's essential to find a great meeting for you. The company provides excellent training and standards are high for new employees. That said, once you're in there is very little attention paid. Some leaders have been there WELL past their expiration date.

    Cons

    Too much emphasis on product sales versus weight loss. Some leaders are great, others are not. Program changes often so that WW can sell new stuff to members. A but of drama with some of the house - wife staff members.

    Advice to Management

    Remember what your real mission is... helping members lose weight and keep it off. Continue to have specialized meetings...men only, post-partum, maintenance, etc.


  8. Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Weight Watchers full-time

    Pros

    My co-workers at Weight Watchers were great! Very friendly, personable, and hardworking

    Cons

    Lack of direction and clear vision from management

    Advice to Management

    Continue to check in on your employees to make sure you and the company are still meeting their needs


  9. Territory Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great and supportive co-workers and sense of mission!

    Cons

    Budgets are always tight and makes managing challenging.


  10. Would have liked to have more opportunities for corporate advancement.

    Former Employee - Weight Watchers Meeting Leader in Boston, MA
    Former Employee - Weight Watchers Meeting Leader in Boston, MA

    Pros

    Great training and philosophies. Camaraderie strong when good team is assembled.

    Cons

    Nearly impossible to make a living as full-time meeting facilitator. Field organization can be lacking when support staff is unmotivated.

    Advice to Management

    More concentration on field management and more training for support staff. Secret shoppers would reveal a lot.


  11. Helpful (1)

    A great way to stay on plan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in San Diego, CA
    Current Employee - Receptionist in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Weight Watchers part-time (More than 10 years)

    Pros

    Working here has kept me on goal for many years. Helping others makes it easier to keep my weight under control. I find that I can be a great motivation to other members.

    Cons

    The pay is not high, but I'm in it for the motivation to keep myself going. It can be difficult to find enough close meetings to work where the travel cost doesn't outweigh the income.



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