Weight Watchers

  www.weightwatchers.com
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Weight Watchers Reviews

Updated August 12, 2014
Updated August 12, 2014
231 Reviews

2.5
231 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James R. Chambers
26 Ratings

Review Highlights

Pros
  • Enjoyed helping people, coworkers were very nice and dedicated and supportive (in 33 reviews)

  • I was always uplifted by helping others to get healthy and reach their goals (in 23 reviews)


Cons
  • In our franchise staff is often working for less than minimum wage (in 40 reviews)

  • Upper management is unfriendly and creates back stabbing environment (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Hobby not for real income

    Former Employee - Receptionist
    Former Employee - Receptionist

    Pros

    Enjoyed helping people, coworkers were very nice and dedicated and supportive. Clients were very happy to see you and overall positive.

    Cons

    Wages are not fair for majority of entry level positions. Asked too much of staff for the pay. Took advantage of the fact that people were passionate about the company brand and enjoyed helping others. More of a hobby than a job.

    Doesn't Recommend
  2. 1 person found this helpful  

    Great Mission but Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a great mission and fanatastic to see people succeed on the program. Employees are nice, warm people.

    Cons

    No transparency, lack of communication, not collaborative, lack of direction with ever changing business objectives, management keeps saying they are going to change but everything stays the same

    Advice to ManagementAdvice

    Fix what's broken instead of constantly patching new things on top of broken stuff - it's not working!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Good company depending on your department and title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good, hardworking, devoted and dedicated employees who believe in the company's mission.
    The company is addressing certain transformational issues from a wise business perspective.

    Cons

    Low compensation. Expectations that go beyond what the company is willing to provide from an incentive perspective. Horrible office space.

    Advice to ManagementAdvice

    Everybody matters, not just upper managment and select managers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great family of coworkers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  New York, NY
    Current Employee - Territory Manager in New York, NY

    Pros

    Lots of flexibility to balance with family, good perks, best people to work with ever!

    Cons

    Married to the job 24/7 although flexible times, hard to turn it off. Too much inconsistencies with management

    Advice to ManagementAdvice

    Really get to know the field and make more consistent decisions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leader  in  Jacksonville, FL
    Former Employee - Leader in Jacksonville, FL

    Pros

    flexible schedule, good training, no danger of losing the job

    Cons

    poor treatment and very low salary

    Advice to ManagementAdvice

    invest in your leaders!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Used to love it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Weight Watchers Meeting Leader
    Current Employee - Weight Watchers Meeting Leader

    Pros

    Great members and co-workers. Has kept me at my own goal.

    Cons

    Disarray at upper management. No clear direction.

    Advice to ManagementAdvice

    Invest in currect employees. Go back to original mission of group support. It's what we do best. Stop chasing after each new competitor.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 7 people found this helpful  

    Ever-changing business objectives, poor understanding of consumer needs & poor employee relations drag this company down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Watchers Territory Manager
    Former Employee - Weight Watchers Territory Manager

    Pros

    Weight Watchers is about transforming lives for the better. Their program is the best in the weight loss industry. As a field manager, observing the life transformation taking place before your eyes is hugely rewarding. Supporting a staff who works to make that happen is also incredibly satisfying.

    Cons

    The mismanagement of Weight Watchers which included lagging revenue due to marketing misses for the January 2014 diet season push coupled with uncontrolled exorbitant overhead costs led to the lay-off of hundreds of people in the first quarter of 2014. Weight Watchers has been missing a clear vision for their future which must include not only a strong core program but needs an innovative technology base, on-going training for ALL field staff and a reorganized at-work business structure. This is a million dollar business being managed like a mom and pop shop. Their sales department is poorly structured. Their IT department is worse and their marketing department is bottom of the barrel. Spending millions of dollars on ambassadors like Jessica Simpson, Jennifer Hudson and Charles Barkley instead of utilizing the amazing member success stories from their meetings rooms and investing in the training and pay of their staff makes no sense.

    Weight Watchers has a Service Vision which is to make members feel "Cared For, Part of the Group, Motivated to Succeed and Well-Informed". They also want their staff to feel the same Service Vision, they don't. Field staff are underpaid and underappreciated for what they do for this company. The Values that Weight Watchers supports are Member Success, Positive Energy, Innovation, Talent, Candor, Collaboration, Integrity and Accountability. While I believe in these company values and ran my territory utilizing them, I seldom felt them from my supervisor or from the majority of the Central staff that supported me.

    Advice to ManagementAdvice

    Chose a business plan, communicate that plan to the field staff, and stick to it long enough, with small course correction to see it through to it’s end. Changing the course every six months is not working. It frustrates the members and the staff feels like they work for a bi-polar company. Listen to the field management, they have amazing idea. But the decision-makers must be willing to try something that has never been done before if you allow the talent to be unleashed you might just start floating this sinking ship again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Constant Change with direction company is going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Coworkers are what will make or break a meeting. Great coworkers equals a good meeting enviroment. Flexible schedule to work the evenings that work for me.

    Cons

    Expectations to a lot of work in short amount of time. compensation is still low considering to amount of work required to perform the duties. Field employees are blamed for lagging business.

    Advice to ManagementAdvice

    Be true to the original values of Weight watchers. Weight watchers was started with Jean and a group of her friends coming together with a common goal to lose weight. Coming together and exchanging ideas together made them successful. This is your strength, this is your corner on the market!! No matter what so called experts say people still need some personal interaction, they need the accountability, and they need the support meetings provide.
       Please quit trying to compete with everyone else----you do not have to. You are a part of a 50 year old successful company that has seemed to lose it's way a bit. Focus on the people!! Treat employees and customers right and the money will follow. Members and employees need and want that genuine and personal meeting experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not a place to make money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist  in  Pasadena, CA
    Former Employee - Receptionist in Pasadena, CA

    Pros

    I believe in their weighloss concept.

    Cons

    No opportunity for advancement. Upper management makes crucial decisions on how the centers are operated without taking our concerns into consideration.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Rewarding service oriented culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Rewarding to be involved in a service oriented culture whose entire mission/vision is focused on member success.
    Amazing employees who are devoted to their staff and members.

    Cons

    Constant upper management changes which have led to unclear business initiatives for the Field Staff to implement. (Company Vision Statement and Service Vision have been lost)
    Reactive vs. proactive approaches and constant mixed messages to Field Staff.
    Lack of motivation/appreciation offered to Field Staff. (Field Staff are the life blood of the company. They are Lifetime Members who often take care of their own needs last to support their members/company initiatives.)

    Advice to ManagementAdvice

    Revisit The Jean Nidetch Story to rebuild the amazing service oriented culture that has always been the true secret to Weight Watchers success.

    Recommends
    Negative Outlook
    No opinion of CEO

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