Welk Resort Group Reviews

Updated August 24, 2015
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3.4
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Recommend to a friend
Approve of CEO
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Jonathan Fredricks
44 Ratings

Pros
  • Great place to work for a student (in 9 reviews)

  • there is a lot to learn, good and bad (in 4 reviews)

Cons
  • No real sense of loyalty/appreciation on behalf of the company (in 5 reviews)

  • It is so obvious that these are written by upper management, especially using the scripted wannabe Welk phrases and robotic tales (in 5 reviews)

More Pros and Cons

70 Employee Reviews

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  1. Great Company But..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Golf Professional/Tournament Director in Escondido, CA
    Current Employee - First Assistant Golf Professional/Tournament Director in Escondido, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Welk Resort Group full-time (More than 8 years)

    Pros

    Great associates, great guest. If you love interacting with people, you will do great with this company. CEO is very involved and cares about associates.

    Cons

    HR doesn't take complaints from line level associates about corrupt managers seriously. Great assistant managers are not given a chance to shine.

    Advice to Management

    Closely evaluate employee opinion surveys and then, do something about it. You've got some bad apples at the top of a few departments.


  2. Marketing Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you can figure it out you can make great money. You used to be able to anyway. Pay has changed 4 times in the last 4 months each time taking more money out of the marketing agents pocket. They are constantly pretending that documents have been lost and have you resign but beware there are small changes that a skim over will miss. However, it changes regardless if you sign or not.

    Cons

    Training sucks you need to figure it out

    Advice to Management

    Train your people, create a positive environment, play your part


  3. great work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Agent
    Current Employee - Marketing Agent
    Recommends
    Neutral Outlook

    I have been working at Welk Resort Group part-time (Less than a year)

    Pros

    there is always room to make money well being in a family oriented office

    Cons

    you either have it or you don't

    Advice to Management

    keep up the good work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. employee beware

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    fun group of people in a great atmosphere. Great location and a great product to sell.

    Cons

    they will use you for your talents and then throw you back on to the streets w/o any concerns for your family.

    Advice to Management

    remember your most valuable assets--your employees.


  6. Unrealistic Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Welk Resort Group full-time (More than 5 years)

    Pros

    Strong Company Culture, Corporate Office has fantastic employees, great partnerships

    Cons

    unrealistic expectations required for managers, executives expect unrealistic sacrifices, must work nights, weekends and holiday, very hard to get time off

    Advice to Management

    Monitor Satellite offices more closely, ethics are an issue in those departments and company culture is not being translated there


  7. Sales agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in San Diego, CA
    Current Employee - Sales Agent in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Welk Resort Group full-time (Less than a year)

    Pros

    Sadly, I can't think of any pros. There is this idea of "family values" that everyone talks about but I really don't see it. People don't know they're being conned at this company.

    Cons

    Long hours, the pay isn't great, the work environment isn't so great either. I honestly wouldn't recommend this job to anyone.


  8. Hardcore Sales Environment, Great Company with the best in the business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Escondido, CA
    Current Employee - Sales Agent in Escondido, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You meet some very great people and you work with some of the best, rolex wearing, porsche driving, salesman in the world. The company also provides those who survive a dental, vision, and health program. great training as well. This is a six figure position and can take you very far if you are great at sales.

    Cons

    If you do not work, you don't not get paid. Lots of pressure. Stressful if you are not on track with sales quota. People do drugs, however every high end sales company has drug abusers.


  9. Fun place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable in San Marcos, CA
    Current Employee - Accounts Payable in San Marcos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Welk Resort Group full-time (More than 3 years)

    Pros

    Great Benefits and their love for their employees. You get paid time off, holiday pay and choice of insurance. Growth is encouraged

    Cons

    Departments' experience vary by manager, there is nothing that is bad from this company


  10. Love simplicity of job: "just take care of the guest".

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Escondido, CA
    Current Employee - Supervisor in Escondido, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Welk Resort Group full-time (More than 3 years)

    Pros

    If you like helping people, then this is the place for you! Friendly coworkers and customers make it such an enjoyable environment and we hardly call it work. Easy to make friends and have multiple people to go to for support. Not to mention the tremendous growth and how that puts ESOP dollars in our pockets for retirement!!!

    Cons

    Timeshare sales are aggressive and give us a bad reputation when we have a lot of great people that do great things for our customers! It's a shame that most bad reviews (from employees and customers) refer to sales operation. The reason is simple: high turnover of sales front line staff.

    Advice to Management

    Focus on line level associates in sales operation. High turnover and "me first" attitude damages otherwise good image for the company.


  11. More Bad than Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Escondido, CA
    Former Employee - Anonymous Employee in Escondido, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Welk Resort Group full-time (More than 5 years)

    Pros

    The other people in your same position often feel the pain of being paid below industry standard The guests are amazing The job can be fairly easy, as long as you are able to just do your job and go home

    Cons

    In the department I worked in, management was non existent on certain days, even when it was not their day off. Lying to customers was encouraged to save face, instead of standing up for what was right and taking responsibility for problems. Customer service was not a high priority, it was more like third or fourth, and will soon be going the way of the dinosaur to make room for sales and more sales. The specific department I was in did not want to transfer employees to other departments, even if it would benefit the company and the employee to make the move. Resort management let department managers run things how they saw fit SOP was not usually followed or adhered to and HR did nothing to redirect managers or supervisors.

    Advice to Management

    Pay your employees what they are worth Award the front line for saving the resort and the GM's time in having to deal with every mistake. Don't let your front desk hand out maps that have been photocopied. And no matter how "nice" the resort looks or how well sales is doing, if you can't pay your employees correctly for the time and skill they put in, you're working for and helping a company be cheap. Some of your employees are owners themselves and will tell other owners or future owners what is truly going on in the company and what maintenance fees are truly used for. Is this the legacy Mr. Welk wanted to leave behind? Is this truly something you can look in the mirror every day and be proud of?



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