WellPoint

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WellPoint Reviews in Newbury Park, CA

Updated Jul 7, 2014
All Employees Current Employees Only

2.9 11 reviews

100% Approve of the CEO

(no image)

Joseph R. Swedish

(2 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day(in 97 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment(in 29 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often(in 22 reviews)

  • This forced an extremely strong and ethical senior management out of the company(in 14 reviews)

11 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Wellpoint traded in Quantity, Quality, Accuracy and quick nurse review skills for cheap salaries slower completions over

    PSCCR Medical Review Specialist I (Former Employee) Newbury Park, CA

    ProsEmployer matches employee contributions to 401Ks, tuition reimbursement, bonus incentive programs for meeting goals, EAP/FLP, ergonomic workstations, some work at home opportunities available. Better rhan average wages. Some locations offer on-site gyms.

    ConsPressure to maintain high number of case reviews with extreme accuracy; monthly audits, team leads work at home made it difficult to receive timely assistance, reviews sent to physicians completed by non medical "analysts" which somethimes made case closure continuity of decision analysis difficult to track. Overseas reviews consistantly not done on a timely basis resulting in late payments/fines.

    Advice to Senior ManagementThe decision to outsouese claims review to the Philippines becauae wages are cheaper and lay off hundreda of nurses stateside to increase profit margins turned out to be penny-wise but pound foolish, as the amounts of the fines on some of the cases doubled the billed amount to be paid on many of them. Stricter oversight needed to push aged claims to be reviewed on a more timely basis either there or stateside.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Stressful dealing with management, but also some good opportunities

    Anonymous Employee (Former Employee) Newbury Park, CA

    ProsI ended up by chance in Medicare sales support--and this turned out to be a good place for growth at the time

    ConsI found the culture to be very conservative and top-down, with little sense of innovation or openness to change. The corporate culture is probably easier for women to deal with than men--since the percentage of females in the company is around 70% or even slightly higher.

    Advice to Senior ManagementMake better hiring decisions for upper management positions. Hire more men!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Happy Former Employee

    Customer Service Representative (Former Employee) Newbury Park, CA

    ProsGreat pay, benefits, hours. Overall the position starts off as a job but turns into a career with plenty of opportunity for growth.

    ConsPolitics in the workplace but ehhh that's everywhere right?

    Advice to Senior ManagementKeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Management, Great Staff, Great Experience

    Compliance Audit Specialist (Former Employee) Newbury Park, CA

    ProsManagement treats employees respectfully. Nice Facility. Great Lunch Café. Security in Parking lot.

    ConsNeed more parking spaces for employees. Small lot and many employees have to park on the street, but street has parking time limits, so employees have to move cars on breaks.

    Advice to Senior ManagementKeep up the good work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    2 people found this helpful  

    Careless Human Resource Department

    Customer Service Representative (Former Employee) Newbury Park, CA

    ProsHealth insurance for employees comes in handy.

    ConsHr doesn't care about employees and protects crappy managers.

    Advice to Senior ManagementYou should care and treat your employees better at the end of the day they're representing you. Also adding on to ones work load without an increase in hourly pay is unacceptable.
    It's very nice to have a rep that is capable of doing work for different departments without paying them more right smh!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall Good Place to Work

    Customer Service Representative (Former Employee) Newbury Park, CA

    ProsGreat Benefits and chances to move up with the company. Can apply internally to different positions in different departments.

    ConsCall Center very micro managed. Would mess up your average handle time if you use the restroom often. Work can be very stressful on some days.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Mixed Feelings

    Business Development Manager (Former Employee) Newbury Park, CA

    ProsGood work/life balance
    Decent compensation
    Flexible working arrangements ability to work from home.

    ConsHigh level of turnover
    Management not sure of the future
    Culture of fear regarding consistant large scale layoffs
    Difficult to advance
    Inconsistant leadership
    Disengaged workforce
    Silo'd culture

    Advice to Senior ManagementIndividual sales needs to get its act together begining at the top. Health care reform will have a negative impact on this organization. Confidence is low with leadership for the future of this organization.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Too many management changes to focus on job, corporate strategy and personal gowth

    Anonymous Employee (Current Employee) Newbury Park, CA

    Pros-Good for working mothers
    -Flexible working hours

    Cons-Too many management changes
    -Lack of business direction
    -Challenging place if you are straight shooter

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    ?

    Customer Care Representative III (Former Employee) Newbury Park, CA

    ProsThe pay scale is good and opportunities to advance in the profession.

    ConsThe employee health benefits are not as good as you would expect.

    Advice to Senior ManagementTo remember that all employees do have a life outside of the company. Things happen where we cannot always give all the overtime that is asked/required.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    company does not have a good work balance and way too many chiefs watching over your every move

    Customer Care Representative I (Current Employee) Newbury Park, CA

    ProsHealth benefits are good company offers several shift options

    Consraises are very minimal, work overload, everything you do is timed, work and bathroom

    Advice to Senior Managementtreat employees like adults and not like inmates, better work/life balance filter down some of the company profits to the employees

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