WellPoint

  www.wellpoint.com
  www.wellpoint.com

WellPoint Reviews

Updated December 15, 2014
Updated December 15, 2014
560 Reviews
3.3
560 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joseph R. Swedish
93 Ratings

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 107 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment (in 34 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often (in 28 reviews)

  • This forced an extremely strong and ethical senior management out of the company (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Enjoyable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Advisor in Virginia Beach, VA
    Current Employee - Developer Advisor in Virginia Beach, VA

    I have been working at WellPoint full-time (more than 3 years)

    Pros

    While this may vary team to team:
    Realistic deadlines
    Very flexible for schedule
    Great work/life balance

    Cons

    Gets busy towards the end of year

    Recommends
    Positive Outlook
  2.  

    Unprofessional, Depressing Environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint

    Pros

    Salary was competitive, ample time off, experience working for a huge player in health insurance, several modes of communication are available across departments (phone, email, live chat, SharePoint, etc), Decent benefits, lots of good training opportunities (online)

    Cons

    I worked for a subsidiary company, so my experience may have been a little different. Management was highly unprofessional - had obvious favorites who they socialized with outside of work hours. The work environment was unclean. The dress code was casual (to the point of pajama looking clothes in the office at times). They played music over the loud speaker that often played inappropriate lyrics or religious Christmas music. Also, I found our culture in my group was quite anti-college, I was the one of the only ones with a degree, and had snarky comments made to me regularly.

    Advice to ManagementAdvice

    Middle management should be held to higher standards, and senior leadership should be more careful about who they hire in those positions. With the large company, our VP was several states away. He never got to see what the office was "really like" when he wasn't there. Middle management ran the show, which was scary!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Current full-time employee for nearly 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical in New York, NY
    Current Employee - Clinical in New York, NY

    I have been working at WellPoint full-time (more than 8 years)

    Pros

    Work from home. Pay appears to be on par with the competition, not much room for growth within the department.

    Cons

    work/life-family balance does not exist. Many relatively new employees promoted to team-lead and/or manager status creating some tension and mistrust from folks who have been with the company. Expectations are often unrealistic and major changes are rolled out with short or no notice at all affecting effectiveness and efficiency of my unit. Complaints seem to stop at immediate manager's level and are not escalated to upper management.10-16 hours on the job, with multiple weekends (just for catching up, not overtime pay). Burnout among seasonal employees is high, and if it was not for work at home options many would have moved on.

    Advice to ManagementAdvice

    There are many functions which could be passed on non-clinical personnel such as keeping and reporting stats, calls out to providers/members, and general administrative, non-clinical issues and compliance. We simply need more people to do the job, especially in the field where turnaround time is mandated.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Room for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bus Info Analyst II in Baltimore, MD
    Current Employee - Bus Info Analyst II in Baltimore, MD

    I have been working at WellPoint full-time (more than 5 years)

    Pros

    Ample time off. Legacy Wellpoint offers telecommute option, though this policy does not necessarily filter down to its subsidiary companies. Culture which is a focal point of the CEO is highly dependent on which department you are in. So some departments are highly dysfunctional, others not so much and part of the reason for that is the company is an amalgamation of different companies acquired over time.

    Cons

    Limited opportunity for growth. Managers pick their favorites. Pay is subpar. ESPP could be better. The norm is 15% off the market price for ESPP participants but WLP offers a much lower percentage than this.

    Advice to ManagementAdvice

    Listen to the employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Richmond, VA
    Current Employee - Information Technology in Richmond, VA

    I have been working at WellPoint full-time (more than an year)

    Pros

    Salary and Bonus, potential to work from home.

    Cons

    Management is dysfunctional. Environment is what's known in the IT industry as a "sweat shop"..churn'em and burn' em. You're a"resource" to be" loaded up" with work(whether you've been trained or not) not a human.
    Our department constantly operates in crisis mode. No on-boarding process to properly train new employees. No documented processes. Old timers who would rather do it themselves than train someone.(job security...but I don't want your job). Not sure how the managers got their positions with no experience in the field or technology that's being used, plus they can't even manage people properly?
    One of the worst places I've ever worked.
    You know a job is bad when you first start and they ask you every day.."so you decided to come back" .

    Advice to ManagementAdvice

    Get rid of ineffective managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative III in Albany, NY
    Former Employee - Customer Care Representative III in Albany, NY

    I worked at WellPoint full-time (more than 5 years)

    Pros

    The pay is good in comparison to other companies and depending on the time of year overtime is also offered and you may be able to work overtime for another area.

    Cons

    Frustrating calls with little to no support from management. If you're a good representative management will sometimes hold you back from advancing within the company.

    Advice to ManagementAdvice

    Support associates more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Claims Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Houston, TX
    Current Employee - Claims Representative in Houston, TX

    I have been working at WellPoint full-time (more than an year)

    Pros

    Constantly working. Room for growth.

    Cons

    Sometimes your operations expert might be in another state, getting immediate help with work can be challenging because they are also busy with so many things.

    Positive Outlook
    Approves of CEO
  9.  

    Good company dependent upon what division you're in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint full-time (more than 10 years)

    Pros

    Flexible hours and ability to telecommute.

    Cons

    Lack of work life balance

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Be VERY Cautious if You are Looking to Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX

    I worked at WellPoint full-time (less than an year)

    Pros

    The company's benefits are the only justifiable incentive for seeking employment there. Sadly, the cons are more evident than the pros.

    Cons

    This company's call center is the most unprofessional establishment I have ever set foot in. The managers are loud, obnoxious and exceedingly uneducated. Upper level management supports lower level management in this type of behavior because as long as they are behaving like fools, they are not at risk of taking their jobs. The culture of the company is similar to that of an inner city project apartment. If you have any desire to interact with intelligent and cultured individuals while at work, look elsewhere. However, if you would like a job where you are treated like a minimal intelligence, lower-level subordinate in an adult day care setting, this company is for you.

    Advice to ManagementAdvice

    You should encourage your subordinates to behave in a way that is not detrimental to the overall image of the company. Additionally, you should refrain from treating your employees is such a disrespectful and dismissive manner.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Lots of Leaders Doing Very Little Leading!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time (more than an year)

    Pros

    Most of the IT people I worked with worked remote.

    Cons

    10 to 14 hour days were the norm. Lots of outdated requirements little decision making from how to deal with these issues.

    Advice to ManagementAdvice

    Get rid of the middle management layer as they hear complaints and suggestions and fail to drive them up. There is no work life balance because the culture is one of be seen online and 14 to 16 hour days make you look like you're working hard rather than exposing there's an issue with people who aren't skilled enough to be in some of the decision making positions! Working remote was a god send, but it shouldn't mean 12 hour plus work days!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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