WellPoint

  www.wellpoint.com
  www.wellpoint.com

WellPoint Reviews

Updated December 15, 2014
Updated December 15, 2014
561 Reviews
3.3
561 Reviews
Rating Trends

Recommend to a friend
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Joseph R. Swedish
93 Ratings

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 107 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment (in 34 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often (in 28 reviews)

  • This forced an extremely strong and ethical senior management out of the company (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III in Indianapolis, IN
    Current Employee - Customer Service Representative III in Indianapolis, IN

    I have been working at WellPoint full-time (more than 5 years)

    Pros

    Everyone is held accountable for the work they do. And, the fact that I get a bonus 4 times a year doesn't hurt.

    Cons

    Career advancement is hard to achieve

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great resume' builder/ EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint as a contractor (less than an year)

    Pros

    I work from home.

    Cons

    Plethora of miscommunication issue=Office politics(typical)

    Advice to ManagementAdvice

    get the faces first, then determine

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Unprofessional, Depressing Environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint

    Pros

    Salary was competitive, ample time off, experience working for a huge player in health insurance, several modes of communication are available across departments (phone, email, live chat, SharePoint, etc), Decent benefits, lots of good training opportunities (online)

    Cons

    I worked for a subsidiary company, so my experience may have been a little different. Management was highly unprofessional - had obvious favorites who they socialized with outside of work hours. The work environment was unclean. The dress code was casual (to the point of pajama looking clothes in the office at times). They played music over the loud speaker that often played inappropriate lyrics or religious Christmas music. Also, I found our culture in my group was quite anti-college, I was the one of the only ones with a degree, and had snarky comments made to me regularly.

    Advice to ManagementAdvice

    Middle management should be held to higher standards, and senior leadership should be more careful about who they hire in those positions. With the large company, our VP was several states away. He never got to see what the office was "really like" when he wasn't there. Middle management ran the show, which was scary!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Lots of Leaders Doing Very Little Leading!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time (more than an year)

    Pros

    Most of the IT people I worked with worked remote.

    Cons

    10 to 14 hour days were the norm. Lots of outdated requirements little decision making from how to deal with these issues.

    Advice to ManagementAdvice

    Get rid of the middle management layer as they hear complaints and suggestions and fail to drive them up. There is no work life balance because the culture is one of be seen online and 14 to 16 hour days make you look like you're working hard rather than exposing there's an issue with people who aren't skilled enough to be in some of the decision making positions! Working remote was a god send, but it shouldn't mean 12 hour plus work days!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Richmond, VA
    Current Employee - Information Technology in Richmond, VA

    I have been working at WellPoint full-time (more than an year)

    Pros

    Salary and Bonus, potential to work from home.

    Cons

    Management is dysfunctional. Environment is what's known in the IT industry as a "sweat shop"..churn'em and burn' em. You're a"resource" to be" loaded up" with work(whether you've been trained or not) not a human.
    Our department constantly operates in crisis mode. No on-boarding process to properly train new employees. No documented processes. Old timers who would rather do it themselves than train someone.(job security...but I don't want your job). Not sure how the managers got their positions with no experience in the field or technology that's being used, plus they can't even manage people properly?
    One of the worst places I've ever worked.
    You know a job is bad when you first start and they ask you every day.."so you decided to come back" .

    Advice to ManagementAdvice

    Get rid of ineffective managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good pay but lackluster benefits and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint

    Pros

    Pay is great, people are generally nice, constant learning, flexible scheduling

    Cons

    Work-life balance is nonexistent at every level in some departments, especially on the Medicare side of the business. Resources are not aligned with management's expectations of the work that needs to be done. Burn-out is obvious among the best employees, which is a shame. Because the learning curve is so steep, turnover is very difficult to manage among remaining staff and new hires.

    Advice to ManagementAdvice

    Hire more people, train them better, and give them attainable goals so they can maintain some semblance of satisfaction in their professional and personal lives. They'll be better positioned to perform well for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good company dependent upon what division you're in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint full-time (more than 10 years)

    Pros

    Flexible hours and ability to telecommute.

    Cons

    Lack of work life balance

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Excellent Pay and Benefits, Insane Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Advisor in Virginia Beach, VA
    Current Employee - Developer Advisor in Virginia Beach, VA

    I have been working at WellPoint full-time (more than an year)

    Pros

    The company culture, people, and work environment are great. The pay and benefits are above average except they are skimpy with PTO.

    Cons

    The workload is insane. (I work in IT.) Projects are promised based on what will make the managers look good, not on what is realistic. We never have time to do anything right, so we frequently have to make time to do it over. And that time comes out of our personal lives, those of us who have managed to hang on to one at all. We knew going in it wasn't a 40 hour week, but it has gone from the occasional 45-50 hour week to 10 x 6 or 8 x 7 as the norm, and we are on salary. We get resources too late in the project to train them to be much good, and training them takes time away from the time we can spend doing everything because we have no time to train!

    Advice to ManagementAdvice

    Add capacity much earlier and plan for training time. Dropping contract developers into a highly specialized environment doesn't permit us to get the best use from either the experienced FTEs or the contractors. Hire at the beginning of the project so they can be fully up and running when the pace picks up, and have extra capacity. In the end it will cost less in terms of productivity, deadlines met, and turnover reduction. I have seen three FTE developers come and go in two years and they all said the same thing--"this is too much work for one person to handle."
    Also, enforce some discipline on the requirements process. We have gotten last-minute requirements changes and scope creep on nearly every project, and it is always IT that gets blamed for missed deadlines.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Started out great...5 years later, not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Columbus, OH
    Current Employee - Claims Representative in Columbus, OH

    I have been working at WellPoint full-time (more than 5 years)

    Pros

    Working from home, Paid time off

    Cons

    Lack of training, poor management and executive leadership, set their operations employees up for failure, unreasonable expectations

    Advice to ManagementAdvice

    Consider how your decisions affect those under you; management is about more than logistics, it involves being a good people person as well.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Mentally Taxing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Virginia Beach, VA
    Former Employee - Project Manager in Virginia Beach, VA

    I worked at WellPoint full-time (more than an year)

    Pros

    Other employees made the time here enjoyable. Flexible work arrangements and competitive benefits.

    Cons

    Will hire managers with no experience to lead seasoned employees causing internal conflicts.Work-life balance is touted but not obtainable. In a leadership or salaried position you will run the risk of burn out by attempting to keep up with the demands of a dept.

    Recommends
    Approves of CEO

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