WellPoint

  www.wellpoint.com
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WellPoint Reviews

Updated August 18, 2014
Updated August 18, 2014
503 Reviews

3.3
503 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joseph R. Swedish
61 Ratings

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 97 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment (in 29 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often (in 22 reviews)

  • This forced an extremely strong and ethical senior management out of the company (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Excellent before Anthem BCBS bought WellPoint and merged them together.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    WellPoint has very good time-off policies & benefits. They also have flexible hours. Depending on your position, the compensation can range from fair all the way up to excessive. Communication is mostly through a company wide newsletter with a link to the intranet article. Manager, Director, VP visibility is good. Facilities are nice and security is tight to protect associates. Parking is provided (not reserved). Certain positions can be Work-at-Home once the associate is trained and producing quality results. Dress is usually pretty casual, sometimes business casual is requested. Managers and Directors are on the front-line and these can be very stressful positions. Ones I saw did an admirable job with what they were hit with each day. Depending on whether you are hourly or exempt, you might have to work late. Overtime for hourly was sometiimes mandatory and it and attendance were strictly monitored. Formal disciplinary processes are in place - not wise to test them. The bulk of hourly associate morale was up to the Manager/Director level to handle. Celebrations were scheduled throughout the year and they made honest efforts to ensure associates felt appreciated. Associates who desire to work for a boss who cares should probably try to work for someone no higher than Director level.

    Cons

    Company culture and diversity training was required. Ironically, directed at the wrong level of associate. There is a rule and regulation for almost everything. Customer Service and Call Center associates are treated more like robots (not because manager/director wants to),but to meet numbers. Certain areas are viewed much more important than others and that is very obvious by salary, bonus, perks. Just under the CEO and his/her direct executive reports - Sales is the golden child. They go all out and wine and dine to get new accounts. Outside Consultants and Brokers are frequently wined and dined as well. This is a part of big business, but money spent seems to be excessive and then a large group of sales execs and the highest level of management also throw an elaborate annual reward trip for sales execs who qualify and go to some exotic resort for a few days - all expenses paid. That is on top of their base salary and commissions. This is somewhat demotivating to the equally hard-working customer service team who bend over backward to deliver on promises made to new accounts. Promotions used to follow a formal process, this is no longer the case. It really is a lot of "who you know/" It is not so bad at the entry and lower level, but the higher levels tend to hire "their own" Seniority is not valued. They talk the talk - don't walk the walk.

    Advice to ManagementAdvice

    Board of Directors and Executive Compensation Committee needs to be continually reviewed for conflict of interest. Other recommendations: None - they've heard it all before. They know what changes they need to make. They just aren't willing to do them.

  2.  

    Make sure you get in with the right people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative I  in  Overland Park, KS
    Current Employee - Customer Care Representative I in Overland Park, KS

    Pros

    *****Benefits such as time off, 401K etc.
    *****Our members

    Cons

    Management plays favorites ----for example in our call center environment some employees are assigned to work on "projects" and low volume call queues while the other employees answer the majority of the calls. It all depends on who you are friends with.

    Advice to ManagementAdvice

    This should be obvious. Do the right thing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Services  in  Middletown, NY
    Current Employee - Consumer Services in Middletown, NY

    Pros

    Monday - Friday usually 8:30am to 5pm with weekends off , Holidays Off, Casual dress wear , Great support

    Cons

    Very Repetitive , No room for growth , Micro Managed , Coworkers can be intrusive and annoying , No personality , No creativity , Unorganized , Insurance training is very confusing

    Advice to ManagementAdvice

    Organize!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    somewhat satisfactory

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The work environment depends mainly on your direct manager. There are great people who have kept the true essence of the company's culture and live the values. The opportunities are dependent on your direct reports.

    Cons

    As an overall, I think the company structure change has proven to provide no loyalty.

  6.  

    Overall a good experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    wealth of information to learn

    Cons

    too big,did not like it

  7. 1 person found this helpful  

    WellPoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    Pros

    Large national health benefits company.

    Cons

    The company operates in a very low margin industry.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Lots of Uninteresting Work, Not a Lot of Growth Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    Pros

    The role seems to attract really fun and interesting people. Middle management is really down to earth. They don't have everything figured out yet, which leaves a lot of potentially interesting projects on the table.

    Cons

    The hours are long and the extra time spent goes largely unappreciated. There doesn't seem to be any kind of career development process in place; no one seems to get promoted here. It's concerning to see talented and loyal people who can't move forward.

    Advice to ManagementAdvice

    Establish a clear path for promotion and advancement. The hush-hush culture of pay, promotion, and even benefits is really demoralizing. It's not fair to expect employees to work 60 hour weeks when the market pays more for similar schedules.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    anyjob

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    liked the people, liked the location, easy commute. nice gym

    Cons

    no organization, bad communication, expected to work with no information, mis information and outside your job scope

  10. 1 person found this helpful  

    It was a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor  in  Indianapolis, IN
    Current Employee - Claims Processor in Indianapolis, IN

    Pros

    It was steady work but the pay was sub par for the industry. There were opportunities fo work from home only it did not interest me There were periods of mandatory overtime that could sometimes be excessive but it would look good on the paycheck.

    Cons

    There was always risk of being downsized. I worked there for over six years and one day they virtually downsized my entire department with the exception of a few people.

    Advice to ManagementAdvice

    Management does not lead by example. Take do not the time to get to know the employees and humanize the team concept.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Great flexibility, great co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Business Systems Analyst  in  Denver, CO
    Current Employee - Senior Technical Business Systems Analyst in Denver, CO

    Pros

    Work from home options are amazing- with software today they know if you are working or not, having someone over your shoulder in a cube isn't going to stop someone from being a slacker if that's who they are. They hire professionals and treat them accordingly.

    Cons

    Growth opportunities are very limited- promotions are rare. It could be the economy since no one leaves there is very limited movement.

    Advice to ManagementAdvice

    Take a look at your promotion process. If the economy turns around you could be in a world of hurt with knowledge walking out the door.

    Recommends
    Positive Outlook
    No opinion of CEO

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