Wells Fargo Reviews

Updated August 28, 2015
57 reviews filtered by
  • Austin, TX Area
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
31 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

57 Employee Reviews

Sort: Popular Rating Date
  1. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Round Rock, TX
    Current Employee - Personal Banker I in Round Rock, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    They have a great training program and support system. Your support system after training will be determine by your manager.

    Cons

    Mandatory call nights after the lobby is closed to setup appointments via outbound calls. Most lead lists were not updated with the best contact information.

    Advice to Management

    Take care of your employees and don't view them as units pumping out numbers.


  2. Sales Pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Round Rock, TX
    Former Employee - Teller in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Wells Fargo full-time

    Pros

    They have updated technology. You get to work great banking hours. There is room to move up.

    Cons

    Sales goals very high. The managers are crazy and put a lot of pressure on staff to make sales goals. I've seen several tellers leave for the day crying.


  3. Don't rely on consistency here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Austin, TX
    Current Employee - Lead Teller in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Good place to hone your sales ans customer service skills

    Cons

    Management has little concern for your outside responsibilities or life. There is little to no consistency in goals or expectations which seem to be in constant flux.

    Advice to Management

    Don't sacrifice your employees well being to make make it appear like the customer is number one


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Wells Fargo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Austin, TX
    Former Employee - Administrative Assistant in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Can not think of any thing positive.

    Cons

    no clear direction as to what was expected.

    Advice to Management

    Get better managers in Austin


  6. WF

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Austin, TX
    Current Employee - Customer Service and Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Wells Fargo have a lot of great benefits. You get recognized for your hard work and is very easy to move up if you work hard.

    Cons

    The sales are high and main focus.


  7. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    Pros

    Great hours and company benefits

    Cons

    Low pay rate for employess


  8. Helpful (1)

    Agressive Sales and Low Payout

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Austin, TX
    Current Employee - Personal Banker in Austin, TX
    Recommends
    Negative Outlook

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Great training and career advancement; for example I've only been with the company for less than a year and I've advanced to personal banker with in time from a teller. Buys lunches occasionally this is very rare. Awesome benefits out the gate such as Time off and Health and Life insurance. 401K's and assistance with schooling. Awesome career advancement to this is a driving factor with their culture.

    Cons

    Pay could be better it seems that Wells Fargo is the lowest paying retail banking in the industry as a personal banker I would like to see an increase in what we see at take home. The bonuses are a joke too. with High sales pressure and the small pay out it gets to be a little crushing with little rewards. Oh and don't forget those "Amazing" benefits are supposed to make up for the lack in pay and compensation.

    Advice to Management

    I would suggest for y'all to lay off the sales pressure and pay a bit more, the customers notice and see through the thin veil that you all present to customers and call it "Customer Service" which in fact is actually sales sales sales.


  9. Helpful (1)

    Political, sales focused, pushing products on people they do not need or want.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Austin, TX
    Current Employee - Teller in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some customers are nice. People are friendly and some will support you. Interact with all types of people and get used to making conversations

    Cons

    People are rude. Promotions are only based on sales talent. Micro managed and very stressful to work for. Don't teach

    Advice to Management

    Better rules for sales and don't limit tellers sales so drastically


  10. Helpful (1)

    On the corporate level, Wells Fargo is great. In the branch, it's not!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I (SAFE) in Austin, TX
    Former Employee - Personal Banker I (SAFE) in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    The benefits are typical of a company this size. They match your 401K up to 6% of your salary, they offer health insurance, however I feel they can do better and make it less expensive on the employees. The PTO is good, 8 paid holidays and 14 PTO days, increasing after 2 years.

    Cons

    Your store manager and district manager can be either hit or miss in the Austin area. The great store managers are in the branch all the time, working with you and helping you get to the next level. They will be there before you in the morning and leave after you when the branch closes. They spend their time out of their office, either with the tellers, or with their bankers helping them make the store's sales goals. The not so great managers are usually hidden in their offices. Instead of getting up, they send emails to their bankers across the hall. They often find excuses to get out of the branch and disappear for extended amounts of time, usually taking 2 hour+ lunches. Expect to work Monday thru Saturday, typically you will get every 3rd or 4th Saturday off. Also Wells Fargo hates overtime, so store managers will try to shave off hours by having you come in a hour and a half late, or leave early, so you can be in the branch 6 days a week.

    Advice to Management

    Be in the branch and, be accessible to your employees. If you are going to have an employee come in on Saturday, give them a day off during the week.


  11. It can be a great job, but really depends on who your team mates are and how fun they make it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Austin, TX
    Current Employee - Bank Teller in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo part-time (Less than a year)

    Pros

    Banker hours are great for a retail type job. Get to handle money all day. Always had little prizes and incentives to meet sales goals like a Starbucks or breakfast tacos. For the most part a friendly working environment.

    Cons

    Not enough and poor training, they through you in there with out understanding all the procedures and computer systems. A lot of bureaucratic details, very easy to mess-up. This is a sales job WF is obnoxiously compulsive to recommend products and have rubber stamped conversations. Very high sales goals that 90 percent of people don't make.

    Advice to Management

    Instead of focusing so much on low quality, online training, have the new tellers perform transactions with lead tellers assigned to shadow and coach the new hires. Training needs to have a lot more transactions and repetition to understand the complex computer system and paper work. Management needs to learn to be more patient with new hires as there is a definite 3 month learning curve.



Showing 57 of 9,801 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.