Wells Fargo Reviews in Denver, CO Area

Pros

Great benefits, generally work with your schedule. Lots of opportunity for growth. Nationwide company.

Cons

Everyday sales pressure in branch. Weekend hours...

Advice to Senior Management

Change the wsy WOW is scored. Don't cap teller referral contributions.

Pros

Great benefits
Healthy environment to work at
Great leadership
Space for growth
Great place to learn

Cons

The salary could be better

Advice to Senior Management

They are wonderful! My manager is fair, motivated, great listener, professional and a great supporter.

Pros

They are an energetic company, and they try hard to instill that in their employees. There are paid compensations for meeting and exceeding certain goals, and lower management (at my store, anyway) was great about hands-on training and encouragement. Anyone working 17+ hours/week gets a benefits package, with a few options to select from, as well as starting at 8 or 9 days off a year for part-time employees (full-time get 18), plus paid bank holidays.

Cons

Wasn't a big fan of our DM or her management style; she actually stood over my shoulder one day to see how I "performed." The teller job is presented in the interview as sales-oriented, but once I started working, I felt that "sales-oriented" was a bit of an understatement. Considering that, I only spent seven days in training, ONE of which was somewhat dedicated to learning the products; would have been a lot easier to get sales if I better knew what I was trying to sell in the first place. Also, I didn't know until after I started working that my days off were prorated; not really a big deal, but it would have been nice to know up front that I only got 3 paid days off instead of the 8 I had been expecting.

Advice to Senior Management

Lead by encouragement, not fear! My store manager and service manager did a good job of that, but the DM was not someone I ever felt I really wanted to do a good job for. Testing me on the customer service standards on my second day of shadowing - before I even went to training - is not, to me, good management. Standing behind me pointing out non-customers and waiting for me to convince them to open accounts also is not good management; perhaps offering me advice on how to approach it would be a little more beneficial. Also, the training program is fairly thorough, but there is not nearly enough product knowledge training; I was on the line with no clue what the products I was trying to sell were. One day of cramming it all into my head is NOT enough!

Pros

Good pay
Well defined success criteria
professional environment

Cons

too large for proper recognition at times

Pros

Great benefits package, flexible scheduling, good brand

Cons

Micromanaged, conference calls, managers are babysitters

Advice to Senior Management

Give your employees the opportunity to succeed without jumping down their throats with all of these logs, reports, and trackers that need to filled out every other hour.

Pros

It's a fair, competitive company and treats its employees with the respect they earn. If you are good at your job (and all jobs are sales, regardless of title) than you are respected and rewarded as such. If you're not, those above you will put forth the effort to help you improve, as long as you show a desire to do so. if you don't wish to improve, you shouldn't be working there anyway. The advancement opportunities are some of the best I've seen anywhere. Most everyone in high places on the retail side of this company started as a teller. They promote almost exclusively from within the company and encourage employees to set career goals and try to move up. Medical benefits are outstanding and happen right away. All in all, this company greatly values its employees.

Cons

It is a sales job, and sales are king. If you can succeed in this environment you will do well. If not, you should probably look elsewhere. Everybody, from the teller, to the banker, to the branch manager is a salesman. But it's not like a car lot where it's "get the customer something and make them pay as much as possible for it". They focus on providing a good customer experience. The sales goals are a direct result of your ability to recognize a customer's need and effectively present a solution to that need as someone who genuinely cares about helping him improve his finances, not as someone trying to sell him a product. Nobody likes to be sold something, but we all like to feel someone is taking a genuine interest in helping us. That's where the numbers come from. But at the end of the day, you either have the numbers or you don't. And if you don't, well, you may not like it so well here...

Advice to Senior Management

A happy customer who may have walked out on an offer will bring us much more success as a company than an unhappy customer who ended up opening or adding something he didn't really want or need because he was oversold. Solution numbers are good indicators, but should not rule all in the banking world.

Pros

High ethic environment
Great teammates
Diverse work environment
Stability of the organzation/brand recognition (the company has been around since 1852)
National/international presence
Opportunity for career growth within the organization; there are many lines of business and career opportunities within those lines. Wells Fargo provides ample resources for their employees to proactively build their careers.
Great training
PACA - People as a Competitive Advantage, Wells Fargo truly does right by their employees
Strong leadership in the organization
Open door policy with senior management
Mentorship programs
Community outreach programs which include paid volunteer time
Ability to build cutting edge technologies

Cons

A lot of change due to the recent merger
Compensation is fair, but more mid-market than high-end

Advice to Senior Management

Keep up the great work!

Pros

Good benefits for employees
Many locations
Good products
Reasonable advance opportunities

Cons

Too political
Micro managed
Upper Management not supportive
Too many conference calls and they are not motivating

Advice to Senior Management

Be more confident with your managers and lead by example. Don't be so negative.

Pros

Wells Fargo is a huge company with a lot of places to move if you are a business/finance professional.

Cons

Incredibly boring work. There is simply not enough to go around, and the stuff that is there is pretty mindless for the most part.

Advice to Senior Management

When people are consistently performing badly year after year, it is perfectly OK to fire them. This is a sales oriented business after all.

Pros

You meet a lot of people outside the company. Good for networking. Benefits are good compared to other companies. Consistant paycheck.

Cons

Pressure from management is high. Sales first, customer last in most cases. High sales goals. Quarterly incentives are low. You work hard for advancement not financial compensation. advancement is possible but for the majority of employees is moderate. Many of the employees don't have degrees.

Advice to Senior Management

There is a disconnect from upper management and employees working the front line. Go back to when banking was about customer service and helping customers and their financial situation.