Wells Fargo Reviews in Minneapolis-St. Paul, MN

Updated September 9, 2014
Updated September 9, 2014
6,447 Reviews
3.2
6,447 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,227 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

284 Employee Reviews Back to all reviews

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  1.  

    Undervalued..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I  in  Saint Paul, MN
    Current Employee - Personal Banker I in Saint Paul, MN

    I have been working at Wells Fargo full-time for less than a year

    Pros

    -A lot of good people
    -Fortune 500 Company

    Cons

    -No work/life balance
    -Unrealistic sales goals
    -Micromanaged in every aspect of your job
    -Want us to push evermore bank products that are loosing value

    Advice to ManagementAdvice

    There's no getting around to upper management they think they have it all figured out

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Very good

    Current Employee - Customer Service Representative III  in  Minneapolis, MN
    Current Employee - Customer Service Representative III in Minneapolis, MN

    I have been working at Wells Fargo full-time for more than a year

    Pros

    401k match 6% dollar for dollar after 1 year, no vesting schedule.
    Employer profit sharing of 0-4% after 1 year as well on a 3 year vesting schedule.
    Great company culture.

    Cons

    Must stay in the department you are hired on for 1 year minimum and the 1 year renews every time you get promoted.

    Advice to ManagementAdvice

    Remove 1 year minimum requirement or allow for exceptions.

  3.  

    Great opportunity to get started in finance and sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I  in  Minneapolis, MN
    Current Employee - Personal Banker I in Minneapolis, MN

    I have been working at Wells Fargo full-time for more than 3 years

    Pros

    Great benefits with plenty of PTO for a nice work/life balance. There is a lot of room for advancement within the company and management tries to do a good job of helping with a career path for you. For the most part I really enjoy the customer service aspect of my job and love problem solving.

    Cons

    Retail banking is very sales oriented and management puts heavy pressure on meeting sales goals. The pay is average at best, with the opportunity to earn quarterly bonuses.

    Advice to ManagementAdvice

    Decrease sales goals if you are going to take sales credit away from certain products/services. Focus more on improving customer experience.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I (SAFE)  in  Minneapolis, MN
    Former Employee - Personal Banker I (SAFE) in Minneapolis, MN

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    People, salary, love my manager and the other staff

    Cons

    sales, too much expectations, management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great employees but too many inexperienced managers throughout the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Servicing  in  Minneapolis, MN
    Current Employee - Loan Servicing in Minneapolis, MN

    I have been working at Wells Fargo full-time for more than 8 years

    Pros

    Great benefits, decent pay, flexible hours for the most part, a lot of positions are paid hourly and allow overtime opportunities

    Cons

    Very poor and inexperienced management, which is apparently true all over the company. A lot of favoritism by management for promotions. Many departments have an unbelievable amount of MANDATORY overtime required. No security for your job, lay offs after years and years of employment. They care as little for their employees as for their customers, which is NOT much!

    Advice to ManagementAdvice

    Develop mandatory management training for new managers. Not just some of your computer training courses that take a few minutes to complete....but several weeks of extensive classroom training that requires a PASS to move forward into a management position.

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    you better sell if you want to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Banker  in  Shoreview, MN
    Current Employee - Phone Banker in Shoreview, MN

    I have been working at Wells Fargo full-time for more than a year

    Pros

    I liked the people I work with. Other than that, I can't say a whole lot of good things about Wells

    Cons

    Managers act like they are your friend and want to help you and then one day, they pull you in the office and tell you that you're on an informal warning for not meeting sales goals. Then it's a formal warning and then termination. Many have been terminated for failing to meet sales goals. Of course they don't like when you use the word "sales", they claim it is "finding solutions for our customers". No, it's tricking them into getting additional products and services whether they need them or not and if you don't get the sale, it's always your fault. "You should have asked more probing questions" or "you should have given them more benefits" is what you'll get from managers. There is no objection that can't be overcome if you just say the right words. It never crossed their mind that the customer is just not interested. It's a shame. Wells Fargo has the potential to be a great place to work.

    Advice to ManagementAdvice

    stop the emphasis on sales goals as employees constantly fear being terminated because of it

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Constant change and frustration at WF Home Mortgage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Processor  in  Minneapolis, MN
    Former Employee - Operations Processor in Minneapolis, MN

    I worked at Wells Fargo full-time for more than a year

    Pros

    Pay is adequate, generous w/PTO, friendly co-workers who came from diverse educational and socioeconomic backgrounds, opportunity to learn different aspects of the mortgage business, good entry level job

    Cons

    Temps are treated poorly compared to permanent employees, there is a definite hierarchy and it's ridiculous since everyone does the same job
    Rules and processes were always changing in response to the government, new financial regulations, lawsuits, etc.
    MONTHS without any work to do--constant layoffs and fear of layoffs
    Getting an inside look at mortgage companies' deceptive and predatory lending practices is horrifying and discouraging--I felt ashamed to work here
    Management has no idea what the people on their team actually do, but lots of micromanagement anyway
    Rules and policies were enforced based on favoritism

    Advice to ManagementAdvice

    Treat your temporary contractors with respect--they are working just as hard (if not harder) than the permanent employees
    More promotion from within the company, I saw a lot of middle and upper managers coming on board who had NO background in finance whatsoever

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Minneapolis, MN
    Former Employee - Sales in Minneapolis, MN

    I worked at Wells Fargo full-time for more than 5 years

    Pros

    They do have great benefits. 401k and PTO are above average.

    Cons

    They claim to put the customers needs first. That doesn't happen, you get pressured to sell customers things they don't need. There is a focus on diversity that leads to a few very unprofessional coworkers, ones with tattoos on their face. Some very lazy people there.

    Advice to ManagementAdvice

    Fire half of the work force, the bank is way too big. Also the pay is terrible, I make double for the same thing elsewhere. Way too many "hands in the pot"

    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Manager and team members are deceitful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative  in  Minneapolis, MN
    Former Employee - Customer Service and Sales Representative in Minneapolis, MN

    I worked at Wells Fargo full-time for more than a year

    Pros

    The company provides good benefits to its employees. Good place to improve your customer service skills.

    Cons

    The company set high and unrealistic sales expectations reason why some managers and most of bankers meet their goals pushing customers to open unnecessary accounts so that the branch can get more bonuses. But when a customer complaints about an unrequested product, branch act like they don’t know anything about that, and even they fire their employees to cover their back.

    Advice to ManagementAdvice

    My advice to Management is to stop looking at their numbers of sales. Instead, look at the numbers of complaints and unsatisfied customers. Encourage bankers and teller to care about customers not only about their pockets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Coon Rapids, MN
    Current Employee - Teller in Coon Rapids, MN

    I have been working at Wells Fargo full-time for less than a year

    Pros

    Stable amount of hours. Great co-workers
    Great benefits
    I would recommend for anyone that's in college to work here part time.

    Cons

    Your entire work life is dependent on how well your managers lead. The micro managing style that our managers are forced to use makes you feel belittled and small.
    This isn't coming from someone who struggles at their job.... I am coming off a great quarter where I lead our region in sales. Even then I am babysat and walked and out of everything I do.

    Advice to ManagementAdvice

    Be there for support. Not to babysit

    Negative Outlook
    No opinion of CEO

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