Wells Fargo Reviews in Portland, OR Area

Pros

incentive was good. lots of easy promotions.

Cons

you are just a number

Advice to Senior Management

Stop looking at just yourself and your paycheck and start looking out for the customers

Pros

Only as an income position until a better opportunity comes up, not a company that one would commit to in the long run.

Cons

Management is absolutely disrespectful, company promotes most supervisors based on friendships formed between co-workers, one supervisor was hired simply because she was a next door neighbor to a current manager at the bank.

Advice to Senior Management

Please pay more attention to your hiring practices and actions of supervisors and try walking into the conference rooms to verify what is going on in there, especially when the lights are off.

Pros

Great team members as a general rule. If you love change its great.

Cons

Long boring hours in the evenings with no one to talk to. I was changed to 4 different managers in a years time. All got laid off.

Advice to Senior Management

Try using your head. You laid off from a site that was making you money instead of one that wasn't. It is hard to make a profit in a call center and you waste a great resource by letting those people go.

Pros

-Decent pay and benefts; lots of dedicated front-line employees who actually try and do good things for their customers.

Cons

-unethical practices towards employees and customers, too many people riding under the radar in attempt to maintain job security, gross disparity of pay between front line workers and management. Layers and layers of bureaucracy, analysis paralysis and cover your trail activities. Wells Fargo has a part in American history, there are many dedicated individuals who share those same midwestern values but sadly, the drive for profit has pushed folks to do whatever it takes to be viewed as successful.

Advice to Senior Management

walk your talk

Pros

stability, reputation, quality, integrity, promotion opportunities

Cons

Had good benefits, but are downgrading severly

Pros

good amount of time off, great lower level managers

Cons

Lower pay than industry average and lack of a clear recognition and rewards program. They work you like a horse and tell you to do more with no overtime and consistently increase your workload to the point of burnout. Lack of LOTS of training but is too general to be useful.

Advice to Senior Management

Hire better recruiters that actually look past a person's current job title when determining if qualified for a position. They tend to look a your current position and disregard any previous higher level experience.

Pros

Great PTO, 401(k) match, promote from within, excellent benefits, a lot of jobs are available if you're able to move

Cons

Banking is notorious for poor compensation. This isn't a slam on Wells Fargo, it's just a reality of working for a bank

Advice to Senior Management

Compensate your top performing employees. Be willing to let go sub-par performers; the firing process is too long and it allows mediocre employees to hang around and retire.

Pros

Great Benefits, Great people, Great customers.

Great employer to get the training you need, we have a saying on the floor, train here, then apply elsewhere. (WF is the lowest paid phone bankers) but the best benefits so get your health taken care of, then find another job
WF lets all their top performers go, Level 5 employee, 30 cent annual raise 11.50 to 11.80 where minimum wage is almost 9.00 in oregon, and cost of living in 50 cents every year do the math

Cons

-Forced to do evil things to people who made simple mistakes, in financial difficulty
-average time on a call is half what you need ( they lower it so they can take your bonus)
-do not care what lower end employees recommend or think, wont even consider it
-senior management and lower management only care about their bonus checks which is normal but they show it and once I even heard it come out of my supervisors mouth, so their motto seems to be dont fix anything otherwise we may lose our jobs when productivity increases (I.E wont need extra supervisors)
-would rather do multiple motivational speeches than fix any workplace problems, then eventually after everyone complains long enough they fix it after months
-incentive plans are nearly impossible to acquire nowadays
-if you have a disability do not let it show, the interviewers will probably run the other way (an ugly truth it seems)

(These are all my opinions, not facts, so take them as you wish, not as a financial or career decision. Your outcome may vary, do not be surprised if its decent when you first get there but wait 6 months)

Advice to Senior Management

obviously stop being lazy

Pros

Great benefits, good paid time off, decent sales compensation, and depending on the management at your store it can be a progressive career choice.

Cons

Some stores have incompetent managers who play favorites and if you're not on the inside circle, your career is going nowhere.

Advice to Senior Management

Try to be objective and fair.

Pros

Really great benefits, and fairly easy work. Most people you encounter are pretty nice. You get a TON of time off, I started out with like 20 days of PTO! It's really easy to move up in the company if you actually try to hit your numbers each quarter.

Cons

My feet HURT! You have to stand all day because they think it look unprofessional to sit down at all.

People yell at you all day like it's your fault they're overdrafted. Working with the general public can be less than fun some days.

I've worked at a couple branches and the branch manager usually has no idea what the tellers do or how they do it. They couldn't process a simple deposit if you asked them. All they care about is SALES SALES SALES! You can be the nicest, most loved teller in the whole branch and have the best customer survey scores, and still you'll be hounded relentlessly about SALES!

Advice to Senior Management

Bring the focus back to the customer and stop trying to push products and services that people don't want or need. People don't want a sales pitch at the bank, they just want you to be nice to them and ask about their day, while finishing the transaction as quickly and accurately as possible. Making the goal higher and higher every year just gets you GAMING! I've seen it so many times, the numbers go up, the tellers and bankers are going to cheat to hit their numbers. It's too stressful!