Wells Fargo Reviews

Updated September 4, 2015
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3.3
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
4,539 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

9,465 Employee Reviews

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  1. Helpful (160)

    Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo (More than 5 years)

    Pros

    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

    Cons

    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to Management

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.


  2. Helpful (50)

    Fantastic Company but Sales Culture is Bad for Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Columbia, SC
    Former Employee - Phone Banker II in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    - MANY opportunities for growth. - They promote a lot from within. - Benefits are pretty great. -Company is very diverse. - Pay isn't fantastic but it is competitive. - Many locations for chances to transfer. - You can also move into a different department if you have the requirements for the position.

    Cons

    - Sales are pushed to the point that bankers are making recommendations that aren't helpful to the customer. - Micro Managed to the point that its incredibly frustrating. - There are so many things to juggle at once: (QA, KDM, Referral Rate, Close Rate, Proxy, Adherence, AHT, etc.) and GOD FORBID one thing is bad, you are almost demonized. - Their attendance policy is SO STRICT. I lost my job because I had to miss a lot of work when I was sick. I wish the occurrences did not count when its for a medical reason.

    Advice to Management

    Pleaseeeeeee, change the sales culture. The way corporate wants us to sale is so different that what happens on the floor. Bankers are forced to sell even when the customer will not benefit (ahem, second checking accounts). I've had so many customers call to cancel products that they were pushed into that they could not afford.


  3. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Mooresville, NC
    Former Employee - Personal Banker I in Mooresville, NC
    Recommends
    Approves of CEO

    Pros

    Wells Fargo is a great company to work for. Benefits are awesome, vacation time is awesome and leadership is awesome

    Cons

    Salaries are not great at Wells Fargo. They offer a lot of other benefits, but the pay isn't competitive.


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  5. wells fargo 2015

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Sales Representative in Saint Augustine, FL
    Current Employee - Customer Service/Sales Representative in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    great leadership and growth opportunities are you make your way through the company - competitive compensation and benefits many locations around us

    Cons

    often low man on totem pole until you have an advocate that has some power and authority with out that helping hand often tie you are stuck in the same position - lack of vision and leadership at retail branches - many times messages of why gets lost in translation and focus becomes sales numbers and goals

    Advice to Management

    reach your message further than store managers - retail team embers often miss out on the why and becomes very frustrated on a daily basis chasing after goals they don't understand


  6. Great Company Overall/ Inept Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Communications Consultant in Houston, TX
    Current Employee - Assistant Vice President, Communications Consultant in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    Wonderful company, great Vision & Values, upper leadership is among the best in the world Not a lot of opportunity for advancement unless you're based in WF's major hubs

    Cons

    I just got stuck with an inept bully of a boss and HR said he can come in and change important things I negotiated with the company when hired nine years ago. If it weren't for this twit, I'd planned on retiring with Wells Fargo

    Advice to Management

    The company was much better when it was decentralized. Be cautious when hiring people managers, especially with no company or industry experience, as it can disrupt the entire team and cause major retention issues. More than 70 percent of people leave because of their MANAGER. Take this hire very seriously. Or else you lose good people who take their institutional knowledge with them!


  7. Underwriter III

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great pay and great benefits

    Cons

    Lay offs and training could be better


  8. Previous Emnployee

    Former Employee - Integration Lead/Senior Technical Analyst in Charlotte, NC
    Former Employee - Integration Lead/Senior Technical Analyst in Charlotte, NC

    I worked at Wells Fargo (More than a year)

    Pros

    Good team I worked with

    Cons

    merger created chaos in some departments/ groups


  9. Investments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Securities Ops Spec II in Lawrence, KS
    Current Employee - Securities Ops Spec II in Lawrence, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Benefits, pay, work/life balance, great work environment to be in- work independently, PTO, and great opportunity to learn the banking industry.

    Cons

    There really isn't any cons. If I had to come up with one it would be that the interview process took too long.

    Advice to Management

    They're great!


  10. Wells fargo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Atlanta, GA
    Current Employee - Service Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Know whats expected Challenging environment Room to move up Great training and resources

    Cons

    Sales aggressive Leadership can lack in certain areas Too many changes in management style

    Advice to Management

    Focus in your people and sales will come


  11. Good company/good people

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Document Specialist in Las Vegas, NV
    Former Employee - Loan Document Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo (More than 3 years)

    Pros

    Great people to work with

    Cons

    Input instructions for documents change weekly. Expectations of work load not always possible to attain.



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