Wells Fargo Reviews

Updated July 2, 2015
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3.2
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
4,186 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

8,619 Employee Reviews

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  1. Helpful (119)

    Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wells Fargo (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

    Cons

    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to Management

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.


  2. Helpful (27)

    Fantastic Company but Sales Culture is Bad for Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Columbia, SC
    Former Employee - Phone Banker II in Columbia, SC

    I worked at Wells Fargo full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - MANY opportunities for growth.
    - They promote a lot from within.
    - Benefits are pretty great.
    -Company is very diverse.
    - Pay isn't fantastic but it is competitive.
    - Many locations for chances to transfer.
    - You can also move into a different department if you have the requirements for the position.

    Cons

    - Sales are pushed to the point that bankers are making recommendations that aren't helpful to the customer.
    - Micro Managed to the point that its incredibly frustrating.
    - There are so many things to juggle at once: (QA, KDM, Referral Rate, Close Rate, Proxy, Adherence, AHT, etc.) and GOD FORBID one thing is bad, you are almost demonized.
    - Their attendance policy is SO STRICT. I lost my job because I had to miss a lot of work when I was sick. I wish the occurrences did not count when its for a medical reason.

    Advice to Management

    Pleaseeeeeee, change the sales culture. The way corporate wants us to sale is so different that what happens on the floor. Bankers are forced to sell even when the customer will not benefit (ahem, second checking accounts).

    I've had so many customers call to cancel products that they were pushed into that they could not afford.


  3. Helpful (5)

    Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great atmosphere, good growth opportunity, reasonable sales goals, good coaching and management. Overall, one of the best companies to work for.

    Cons

    Not much to note here. You will always have the workplace drama, but it is very minor and the service and managers are quick to resolve any issues.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Wells Fargo full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very good options for learning and building a career. Compensation package is competitive and the work life balance is very fair.

    Cons

    Like all big corporate culture, there are just too many processes and procedures.


  6. great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    benefits are great and paid time off

    Cons

    sales and working with grumpy customers


  7. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Concord, CA
    Current Employee - Customer Service Representative in Concord, CA

    I have been working at Wells Fargo (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company and benefits as well as 401k plan.

    Cons

    Intense sales environment. High turnover rate

    Advice to Management

    Get to know employees.


  8. Quality Assurance Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Specialist I in Saint Louis Park, MN
    Current Employee - Quality Control Specialist I in Saint Louis Park, MN

    I have been working at Wells Fargo (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Many opportunity for growth and and pleasant work environment

    Cons

    No assurance that you will be on boarded after contract of 18 month

    Advice to Management

    Contractors are a wealth and experience and it said to watch that walk out the for with no attempt keep contractors Training an learning curve starts all over again.


  9. Licensed Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Professional environment.
    Great Team Building.
    Fantastic Coworkers.
    Great praise and bonuses if you hit or exceed your goals.

    Cons

    The bonus structure keeps changing making it harder to reach goals and get your bonus.
    The upper management does not care about you. If you don't hit your numbers you are worthless to them.


  10. Too soon to tell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People are friendly, but I haven't been around long enough to honestly list pros. The pay is decent for an entry level phone position.

    Cons

    Heavy sales related. Must meet goals and quotas. Turn over rate is high for obvious reasons.

    Advice to Management

    Business is business so there isn't much management can do. When dealing with the banking industry selling is a given.


  11. Helpful (1)

    Great place to learn fundmentals of credit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Los Angeles, CA
    Current Employee - Vice President in Los Angeles, CA

    I have been working at Wells Fargo (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, results driven environment. Hard work is recognized and rewarded

    Cons

    Large corporate structure and the bureaucracy that goes with it.



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