Wells Fargo Reviews

Updated August 28, 2015
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3.3
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
4,496 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

9,376 Employee Reviews

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  1. Helpful (158)

    Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo (More than 5 years)

    Pros

    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

    Cons

    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to Management

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.


  2. Helpful (48)

    Fantastic Company but Sales Culture is Bad for Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Columbia, SC
    Former Employee - Phone Banker II in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    - MANY opportunities for growth. - They promote a lot from within. - Benefits are pretty great. -Company is very diverse. - Pay isn't fantastic but it is competitive. - Many locations for chances to transfer. - You can also move into a different department if you have the requirements for the position.

    Cons

    - Sales are pushed to the point that bankers are making recommendations that aren't helpful to the customer. - Micro Managed to the point that its incredibly frustrating. - There are so many things to juggle at once: (QA, KDM, Referral Rate, Close Rate, Proxy, Adherence, AHT, etc.) and GOD FORBID one thing is bad, you are almost demonized. - Their attendance policy is SO STRICT. I lost my job because I had to miss a lot of work when I was sick. I wish the occurrences did not count when its for a medical reason.

    Advice to Management

    Pleaseeeeeee, change the sales culture. The way corporate wants us to sale is so different that what happens on the floor. Bankers are forced to sell even when the customer will not benefit (ahem, second checking accounts). I've had so many customers call to cancel products that they were pushed into that they could not afford.


  3. Helpful (4)

    Awesome company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Architect in Minneapolis, MN
    Current Employee - Systems Architect in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Easily move around company after a year in a position (after applying and interviewing). Extremely flexible in my area, in terms of work times, working from home, scheduling PTO, etc. Coworkers are high caliber. Projects are numerous. Technologies span a wide array. Depending on your role, you can do a ton. Very socially responsible company, especially in the diversity and LGBT space. I am very proud of the great work this company does for the community, and for openly taking a progressive stand on these issues. There is a real desire to be innovative and serving external and internal customers. It would have to be an extraordinary opportunity to get me to leave.

    Cons

    Career path is B.S. There are reorgs every 18 months, a constant shuffling, so it would be hard for any manager to actually know you. I have had over a dozen managers in ten years. I have never had a development plan in my ten years here. They have a stupid regional "midpoint" compensation system and odd HR job categories that do not match market. I went a few years without a raise because I was over the midpoint, and since I was reorg'd so often, I could not find a manager able to move me up, and there are very openings above my level. It is too hard to get promoted in certain HR categories like Database Analyst 6 and Systems Architect 6, Analytics Manager 5, etc. Bonuses are not that great either.

    Advice to Management

    Work on better internal advancement and how to retain very experienced professionals. Change the midpoint system and cough up the money to be more competitive. Expand advancement within job categories (eg, Database Analyst 7, 8, 9 , Systems Architect 7, 8, 9). You need to have cost of living increases over the midpoints.


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  5. Helpful (1)

    This company actually cares about its employees and customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Benefits are great Work life balance Team member recognition and rewards Everyone cares about customer experience!!!!!!!

    Cons

    Matrix organizations Multiple review rounds


  6. Senior auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great culture and work life balance.

    Cons

    Promotion is mainly based on years of experience as opposed to performance which can be demotivating at times Compensation is on the low end compared to most banks

    Advice to Management

    Reevaluate promotion structure to create a culture where hard work is rewarded


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Wells Fargo full-time

    Pros

    Great work life balance, great risk manager, and very diverse

    Cons

    Not always the most modern of technology and slow to adapt to new.


  8. Helpful (1)

    Teller Position - Very Competitive/Strict

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Oxnard, CA
    Current Employee - Teller in Oxnard, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo part-time (More than a year)

    Pros

    - Great benefits - 6% 401k match after 1 year working - Can be rewards if are comfortable with sales - Recognition every 2 quarters are full for top sales people - Nice bonus for sales and customer experience

    Cons

    - High Sales Quota - People fight for credit for a solution - Possible Manipulation to get sales - Very pushy to get sales - Managers micro manage you on scripting - Have to scrip to all customers - Stressful if out of balance - Many duties as teller

    Advice to Management

    Stop micro managing tellers, they don't like it Help new team members with sales More role play to help tellers Don't bug tellers every five minutes about how many sit downs, sales, referrals, etc


  9. Helpful (1)

    Wells Fargo Bank

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo full-time

    Pros

    The benefits are great. The company really cares about its employees and the communities it serves.

    Cons

    A lot of people leave the company and end up coming back because it's a great place to work. The reason for leaving is because there's a policy not to allow more than a 10% increase in base pay if promoted from within the company.


  10. Tell

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun working environment. Made good friends there.

    Cons

    Sales pressure. Wow customer rating pressure.

    Advice to Management

    Avoid micromanaging. Be reasonable and sincere.


  11. Great place to start your career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo part-time

    Pros

    Fast pace and great place to build communication skills

    Cons

    Pressure to meet sales quota



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