Wells Fargo

www.wellsfargo.com

Wells Fargo Reviews

Updated January 28, 2015
Updated January 28, 2015
7,383 Reviews
3.2
7,383 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,691 Ratings

Review Highlights

Pros
  • The work-life balance is good and I was able to see a number of interesting deals (in 283 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 488 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • work- life balance very difficult with the stress management gives to produce (in 138 reviews)

More Highlights

Employee Reviews

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  1.  

    A career, not just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Miami, FL
    Current Employee - Vice President in Miami, FL

    I have been working at Wells Fargo full-time (more than 3 years)

    Pros

    An extremely well-run bank focused on servicing customers and being a good corporate citizen but with an eye on growing and expanding in a sound, controlled and disciplined manner.

    Cons

    Perhaps it may be possible to lose yourself in such a large enterprise.

    Advice to ManagementAdvice

    Very senior leaders and managers know and buy into the vision of the company. Unfortunately, some lower managers don't always communicate the vision or walk the walk. A greater effort has to be made to make sure the vision of the company and the great people culture is experienced by all employees at all levels in all locations, especially in offices that were acquired in the not too distant past.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 35 people found this helpful  

    Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wells Fargo (more than 5 years)

    Pros

    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

    Cons

    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to ManagementAdvice

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 10 people found this helpful  

    Wells Fargo's competitive advantage are their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Teller in Bellevue, WA
    Current Employee - Lead Teller in Bellevue, WA

    I have been working at Wells Fargo

    Pros

    I have worked for Wells Fargo for almost two years. I started as a teller and moved to a lead teller position. Wells has an extensive and great training program. They invest in their employees. In my district, I see my district manager every week and it feels less like a huge corporate company and more like extended family. Wells has great benefits and great incentive plans. Sales goals have consistently been lowered every year. Wells is focusing more on ethics and customer service than sales. You can get promoted in less than a year, like I did, if you work hard, take the initiative and ask for help you will succeed. Sales are extremely easy to achieve. Customer service is wells number one priority. You need to be customer orientated. The branch is extremely fun and high energy makes people excited to come to work. In comparison to Chase or BOA, Wells is the way to go. They invest more time and money into their employees and care about their development.

    Cons

    Hours are tough. Working 9-6 or like my branch,10-7 can be very tough. Not having a set schedule or working at a Sunday open branch is also difficult. Most branches are going to be transitioning soon to sunday open branches. The pilot program is going well and bringing in an increase in profit. Customer's can be entitled jerks.

    Advice to ManagementAdvice

    Take time to get to know even your tellers. They are the face of the company. If the store manager and district manager engage our tellers, the tellers will be more likely to stay and provide great customer service.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Not Horrible but not that Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Teller in Charlotte, NC
    Current Employee - Part Time Teller in Charlotte, NC

    I have been working at Wells Fargo

    Pros

    PTO, Paid Holidays, atmosphere can be fun at times depending on management.

    Cons

    All about sales and not as much customer service. Penalties for not reaching "threshold"

    Advice to ManagementAdvice

    If we focused on the customers more and less on sales then the company would be amazing as a whole.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Hard but pleasing.

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Pros

    It's a good company to work for. Glad to be with this company

    Cons

    It's hard to balance work and home life.

  7. 2 people found this helpful  

    Not for the lazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Personal Banker in Tukwila, WA
    Current Employee - Licensed Personal Banker in Tukwila, WA

    I have been working at Wells Fargo full-time (more than 3 years)

    Pros

    Decent pay for a job that doesn't require any formal education. You can start from a teller and work your way into a management position if the cards fall your way. Decent PTO. Medical benefits are what you'd expect from a private sector job.

    Cons

    It's called retail banking for a reason - you have to work Saturdays and you have to work evenings to make cold calls to prospects during their dinner/family time. It's all about sales. Management will turn a blind eye to "gaming" by bankers and tellers who produce high sales. Had to work with angry customers who were incensed by debit cards being ordered by bankers from other stores. Other bankers closed accounts rather than transferring them to new accounts to gain sales. It's an aggressive environment and even the best people walk a fine line. I always worked with ethics and doing what's right. Never got a shot to be a manager because I was consistently hitting my sales goals and finishing in the top 20% and not the top 5%.

    Advice to ManagementAdvice

    Stop driving up sales goals every quarter on all metrics and then wonder why some folks game. When someone produces 200% to 300% of daily goals at a branch and others can't sniff 75%, it's wrong and you know it. Fire managers who don't curb gaming. And stop pressuring branches that do their numbers and ask for more while ignoring the branches that do nothing. Start promoting managers based on skill set and not numbers produced.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    I love everything about my job, but a Lead Teller is the hardest position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Teller in San Diego, CA
    Current Employee - Lead Teller in San Diego, CA

    I have been working at Wells Fargo full-time (more than a year)

    Pros

    Wells Fargo focuses on excellent customer service and personal growth for each team member, which I love.

    Cons

    Lead teller is one of the hardest positions. As a lead teller, you must be able to multitask. You have to keep up with the duties of a supervisor and paperwork as well as teller duties and daily sales goals.

    Advice to ManagementAdvice

    Managers, recognize the lead tellers that will do everything without giving you excuses.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Minneapolis, MN
    Current Employee - Customer Service and Sales Representative in Minneapolis, MN

    I have been working at Wells Fargo

    Pros

    A lot ofNetworking, development opportunities, 401k,

    Cons

    high sales goals. Push sales over everything. They expect the business to come before everything. Management will easily put the blame on you or fire you to cover their mistakes. A lot of unethical behaviors. You

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Teller

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Pros

    Great leadership and benefits during the job.

    Cons

    Process needed refinement. Need more training.

    Advice to ManagementAdvice

    Incentives.

  11.  

    They push sales on you every day, they also tell you to tell your friends and family to open accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Fort Wayne, IN
    Current Employee - Teller in Fort Wayne, IN

    I have been working at Wells Fargo

    Pros

    The pay is good for the work done.

    Cons

    Always having sales sales sales sales.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO

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