Wells Fargo Reviews

Updated July 6, 2015
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3.2
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
4,186 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

8,657 Employee Reviews

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  1. Helpful (121)

    Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wells Fargo (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

    Cons

    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to Management

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.


  2. Helpful (28)

    Fantastic Company but Sales Culture is Bad for Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Columbia, SC
    Former Employee - Phone Banker II in Columbia, SC

    I worked at Wells Fargo full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - MANY opportunities for growth.
    - They promote a lot from within.
    - Benefits are pretty great.
    -Company is very diverse.
    - Pay isn't fantastic but it is competitive.
    - Many locations for chances to transfer.
    - You can also move into a different department if you have the requirements for the position.

    Cons

    - Sales are pushed to the point that bankers are making recommendations that aren't helpful to the customer.
    - Micro Managed to the point that its incredibly frustrating.
    - There are so many things to juggle at once: (QA, KDM, Referral Rate, Close Rate, Proxy, Adherence, AHT, etc.) and GOD FORBID one thing is bad, you are almost demonized.
    - Their attendance policy is SO STRICT. I lost my job because I had to miss a lot of work when I was sick. I wish the occurrences did not count when its for a medical reason.

    Advice to Management

    Pleaseeeeeee, change the sales culture. The way corporate wants us to sale is so different that what happens on the floor. Bankers are forced to sell even when the customer will not benefit (ahem, second checking accounts).

    I've had so many customers call to cancel products that they were pushed into that they could not afford.


  3. Helpful (2)

    Business System Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Approves of CEO
    Approves of CEO

    Pros

    Many challenging tasks to perform and great freedom given to perform them in a manner that gets the job done.

    Cons

    Many challenging tasks to perform but though not a super-charged high pressure job, one is constantly busy throughout the workday.


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  5. Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Wells Fargo (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    John Stumpf is an awesome leader

    Cons

    Never forget team members want their opinion to count


  6. Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Springdale, AR
    Current Employee - Financial Advisor in Springdale, AR

    I have been working at Wells Fargo full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Progressive company. Lots of resources. Great research. Interesting systems.

    Cons

    Slow computer systems. No process to generate referrals.

    Advice to Management

    Need to develop pipeline for internal referral systems to advisors. No room for growth unless it is completely self directed through bringing in new clients. More of leasing a desk than a true opportunity


  7. Operations Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Minneapolis, MN
    Former Employee - Operations Analyst in Minneapolis, MN

    I worked at Wells Fargo full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pretty supportive environment, if you work hard there is opportunity here.

    Cons

    Pretty bland stereotypical office setting, a lot of button pushers here.

    Advice to Management

    Encourage out of the box thinking.


  8. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Pros

    Advancement opportunity is great, just have to put in the work

    Cons

    Sales and cross-sell can get stressfull


  9. Commercial Real Estate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in San Francisco, CA
    Current Employee - Financial Analyst in San Francisco, CA

    I have been working at Wells Fargo full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and an environment in which you can learn.

    Cons

    The 3-year program in real estate is too long and there should be added flexibility

    Advice to Management

    Too much is based on how long you've been there verse how well you perform


  10. Great Culture. Great Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great culture if you find the right team. Managers work with you to help expand your career and skills. This again is dependent upon finding the right team, so be sure to ask detailed questions during the interview to get a sense off team dynamics. People in senior positions are quite down to earth, approachable, and happy to talk with everyone.

    Cons

    Sometimes, because the organization is so large, you can feel like you are lost in the sauce. Perhaps if there was a way to roll-up your accomplishments and share with the broader portfolio. This would help additional people to understand your accomplishments.

    Advice to Management

    Implement a portfolio wide recognition system so that managers on other teams will understand your contributions to the group. This allows you to move between groups without starting over when you are working with new managers.


  11. Wells Fargo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at Wells Fargo part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Was really a great experience as a young person starting out. I really loved upper management, super understanding and willing to work with you and tried to make the environment super fun.

    Cons

    Less understanding about my school schedule so it ended up putting a lot of stress on my position and felt like I didn't get the respect I felt was appropriate for an employee. Upper management also played favorites and some talking about you behind your back situations. Honestly these things are just so generic I think these are very common issues in the work place.

    Advice to Management

    Favoritism is never fun. When an employee is just chitchatting in the back with the manager while the rest of the tellers are standing and having to talk to customers all day it's easy to feel resentful. That being said I did really like my managers they are so nice and well meaning, I've really learned a lot from them and have only good things to say about them on a personal level.



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