Wells Fargo Reviews

Updated April 7, 2015
83 reviews filtered by
  • Salt Lake City, UT Area
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3.1
83 Reviews
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
48 Ratings

83 Employee Reviews

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  1. online csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Marketing Coordinator in Salt Lake City, UT
    Current Employee - Online Marketing Coordinator in Salt Lake City, UT

    I have been working at Wells Fargo

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management, coworkers, lots of support

    Cons

    Sales, rather focus on Customer,

    Advice to Management

    Employees want stability, its unclear if one falls - impact on employment

  2. Intense, high stress job. Your experience depends a lot on your manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Salt Lake City, UT
    Current Employee - Teller in Salt Lake City, UT

    I have been working at Wells Fargo part-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good salary, great benefits+ they pay your tuition.

    Cons

    High sales goals, a lot of stress, managers will bug you if you do something wrong.

  3. OCS online customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Salt Lake City, UT
    Current Employee - Customer Service and Sales Representative in Salt Lake City, UT

    I have been working at Wells Fargo

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    High energy, great managent, suppprt

    Cons

    The expected sales referral rate, stressful

    Advice to Management

    Stop with the referrals, if the agent cares about the customer rather than sales based, the customers will love banking at Wells Fargo. Lots of complaints from customers .

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  5. The Walmart of the Banks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I in Salt Lake City, UT
    Former Employee - Personal Banker I in Salt Lake City, UT

    I worked at Wells Fargo full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you want to get a first job and want to get ulcers to make your life more interesting and surround yourself by self-center individuals and clueless managers then this is the place for you. To be fair, they do provide tuition reimbursement and other good benefits.

    Cons

    Sales pressures are immense. Poor vision and values, total disregard of the actual needs of the customer. High turnover rates at the local branches. Highly political and unethical. I personally witnessed unauthorized credit applications bankers did to make their quotas and were protected by managers who also needed those numbers, I saw bankers open bank accounts for fake customers or customers who had even left the country years ago. If you do what is actually right for the customer you need to find a new job.

    Advice to Management

    Focus in customer service more and less about inflating your books with unnecessary product customers just don't need or want. Promote to management somehow intelligent individuals that can embrace a culture that is more than "sell or get fired."

  6. Helpful (1)

    Great pay but poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service In Treasury Management in Salt Lake City, UT
    Current Employee - Customer Service In Treasury Management in Salt Lake City, UT

    I have been working at Wells Fargo

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is great, easy job no stress

    Cons

    Training is only one week, old systems, religious discrimination. If you are not LDS be prepared to be discriminated

    Advice to Management

    Make sure new hires have computer access in training. Keep your personal religion beliefs to yourself

  7. If sales are your thing, this is the place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I (SAFE) in Salt Lake City, UT
    Current Employee - Personal Banker I (SAFE) in Salt Lake City, UT

    I have been working at Wells Fargo full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits such as 6% 401(k) contribution match after a year, awesome Wellness Program that hands out free money for completing health tasks. Depending on the branch and who you work with, it can be passable.

    Cons

    The emphasis on sales is insane. I've seen people fired or forced out for not hitting their goals for two weeks. I can honestly say that as far as bankers go, no one seemed to want to be there and most were actively looking for other opportunities. The way the branch's customer service is graded is just a joke, since it's done as a team effort. Why should everyone suffer when someone else dropped the ball? They also expect perfection from their anonymous surveys.

    Advice to Management

    Less stress on sales, more emphasis on actually living and displaying the company's values.

  8. At first, my experience was horrible as a personal banker but is now awesome as an analyst in Commercial Banking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Salt Lake City, UT
    Current Employee - Financial Analyst in Salt Lake City, UT

    I have been working at Wells Fargo full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High Expectations, amazing training, and competitive compensation are top on my list. The bank has invested thousands of dollars into my training and development and I feel that my pay is adequate for my workload. Further, the people I work with are second to none in work ethic, intelligence, and personalities.

    Cons

    My office has very low turnover, so promotions are slower than normal. Further, annual raises are nominal at best and the health benefits aren't exactly great.

    Advice to Management

    Consider an improvement to benefits. They aren't that great.

  9. Helpful (1)

    Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I in Salt Lake City, UT
    Former Employee - Personal Banker I in Salt Lake City, UT

    I worked at Wells Fargo part-time (more than a year)

    Pros

    Good pay, flexible schedule, good training.

    Cons

    Lots of preasure on meeting sales goals.

  10. Great place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OSC in Salt Lake City, UT
    Former Employee - OSC in Salt Lake City, UT

    I worked at Wells Fargo full-time (more than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits if you compare with other call centers in Salt Lake City.

    Cons

    Supervisors in general are unprofessional. Salary and incentive compensation are low.

  11. Helpful (2)

    Take a Ride on the Wells Fargo Wagon... not always a smooth ride but it will get you somewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II – Registered in Salt Lake City, UT
    Current Employee - Personal Banker II – Registered in Salt Lake City, UT

    I have been working at Wells Fargo full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth potential. It is a large bank with a lot of opportunity for growth if you push for it. I have been really greatful for the lincensing program. Wells Fargo will pay you full time and pay for and provide your financial licensing tests and study materials. You study on company time unlike many other financial institutions that will pay for your materials and tests but you need to study on your own time.

    Cons

    Sometimes the goals can be a bit overwhelming and the "Perfect 5" requirement for customer service surveys just seems a bit unrealistic. At times the goals and the process can get in the way of real connections with the customers.

    Advice to Management

    It will vary on different markets but I have seen too many people get promoted for high numbers based on questionable tactics.

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