Wells Fargo Reviews in Salt Lake City, UT

Updated September 6, 2014
Updated September 6, 2014
6,446 Reviews
3.2
6,446 Reviews
Rating Trends

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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,227 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

72 Employee Reviews Back to all reviews

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  1.  

    Fantastic environment and a management team that truly cares about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Customer Service Representative  in  Salt Lake City, UT
    Current Employee - Brokerage Customer Service Representative in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Benefits, compensation and environment. Management does everything they can to help employees succeed.

    Cons

    None I can think of. If I had not become too ill to work I would definitely still be there.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Glad I got out quick!

    Former Employee - Teller  in  Salt Lake City, UT
    Former Employee - Teller in Salt Lake City, UT

    I worked at Wells Fargo part-time for less than a year

    Pros

    Benefits (PTO!!)
    Some really cool people

    Cons

    Management
    Scheduling
    Sales
    Roadmaps

    Advice to ManagementAdvice

    Management is basically hired by time spent with the company - not by skill set. My service manager was HORRIBLE in one word. No leadership skills whatsoever - an awful communicator, terrible with confrontation and dealing with customer concerns - something that should have been learned in her first 4 years with the company.
    I was constantly asked to cover hours because of the high turnover and at a smaller branch it became very stressful.
    The sales push was insane. Achievable - yes. But I think it suffices to say that WF is willing to lose 5 customers to gain 1.
     Attention to the roadmap was ridiculous. It is an absolute joke to force every teller to have the exact same types of conversations with people all day long. Hopefully now that WF is learning they have a younger demographic they will begin to understand that the younger generation is not impressed by being "Welcomed to Wells Fargo" and "Thanked for choosing Wells Fargo" during every interaction.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Deplorable morale, not 1 person in my position I met liked their job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Wells Fargo full-time for more than a year

    Pros

    Health benefits were good, dollar compensation was favorable.

    Cons

    Management treats employees like irresponsible children. Furniture and equipment are old, used outdated office furniture, equipment. Big picture metrics outweighs doing the right thing. Always better metrics to say nothing to a customer and shorten call time vs example-explaining any solution like a brokerage account or Billpay,etc.

    Advice to ManagementAdvice

    Kill the churn and burn mentality. Too much revenue sacrifice occurs prioritizing breve calls over revenue generating responses. Decrease dollar compensation and increase morale compensation. Customers always deserve a solution call vs current metric shorten call priority.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    overall strong with savvy upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Relationship Manager  in  Salt Lake City, UT
    Current Employee - Business Relationship Manager in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than 10 years

    Pros

    they take great care of you as you produce, work life balance depends on who is managing you or who you report to.

    Cons

    there are some internal difficulties in working with incentive compensation groups as well as some internal conflict in the Business Banking Group between IS and RM roles

    Advice to ManagementAdvice

    show more meaningful care with employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Zero incentive to do a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Crimes Specialist II  in  Salt Lake City, UT
    Current Employee - Financial Crimes Specialist II in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than a year

    Pros

    The medical benefits and pretty good.

    Cons

    Everything is based on your production numbers. There are three fraud detection teams that work side by side in the SLC office, but they are in competition with each other, so they do not share much information. As a result, the Detections Specialists are not all on the same page, which creates a lot of frustration and wasted time, and has a tremendous impact on the overall quality of the job.

    The team supervisor whose team members have the highest production numbers receives a bonus; the members of that supervisor's team do not. Because the bank views Detections as a department that does not generate revenue for the company, the annual raises are microscopic. This year, we received 18 cents.

    The 10 weeks of new-hire training was confusing and worthless, and the computer systems are slow and need to be updated.

    Favoritism is practiced openly on a daily basis, but if you challenge that, it will be denied and you will be put in your place. The same few people on each team are repeatedly given special projects, are not held accountable for their production numbers, and are exempt from the consequences that are given to the rest of the team members.

    Many of my co-workers have mentioned that they feel like robots, sitting in cubicles,staring at computers all day, and pounding out as many fraud alerts as they can to stay out of trouble.

    Basically, I would advise you to avoid this position if:

    you take pride in your work and are accustomed to being rewarded for doing a good job
    you prefer having the necessary tools to perform your job
    you do better when you have specific info that makes sense re how to perform your job rather than ambiguity
    etc., etc.

    Advice to ManagementAdvice

    Restructure Fraud Detection to eliminate competition between teams so the department is cohesive. Allocate a very small percentage of your $400+ billion profit to system upgrades. Do whatever is necessary to eliminate the ridiculous amount of favoritism and politics in the department.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Good career opportunity in financial services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Salt Lake City, UT
    Current Employee - Financial Advisor in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than 8 years

    Pros

    Good pay, positive atmosphere. Nice work-life balance.

    Cons

    Not enough variety in career growth and job functions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Lots of sales, occasionally helping people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Salt Lake City, UT
    Former Employee - Personal Banker in Salt Lake City, UT

    I worked at Wells Fargo full-time for more than 5 years

    Pros

    Excellent training model. Good potential to climb the corporate ladder. Generally happy and committed co-workers.

    Cons

    Heavy emphasis on sales leads to micromanagement. If you don't like sales, you won't like working on the retail side of Wells Fargo.

    Advice to ManagementAdvice

    Look for the potential in each employee and work with that employee to effectively use their own strengths to succeed in their job

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    High pressure low to no raises high volume constant change decrease in benefits through time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Customer Service Representative  in  Salt Lake City, UT
    Current Employee - Online Customer Service Representative in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Decent benefits but it changes. Bonus based off metrics usually difficult to achieve

    Cons

    Stressful , low pay, constant bad changes for employees, high pressure sales environment , poor management, sink or swim workplace. And constant number game.

    Advice to ManagementAdvice

    Help employees by motivating and giving compensation instead of taking away resources . Hire more people and stop burningout employees . out of every class of 20 people only five had stood per hiring class which is shameful

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Pretty good company. Alright leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Salt Lake City, UT
    Former Employee - Teller in Salt Lake City, UT

    I worked at Wells Fargo part-time for more than a year

    Pros

    -For a college student this is a great job. Pretty good money, they can be flexible with hours.
    -You get a good amount of PTO
    -In a nice bank/working environment
    -Bankers can help you out with your accounts

    Cons

    -So-so management. I don't know how they pick leaders or if they screen them enough but it's sad when you know they are messing up and you could do better.
    -They really push sales, though they have taken away some "Solutions" which help you achieve goals.

    Advice to ManagementAdvice

    Management training needs to be longer or something. You need to go over how to treat employees and handle situations. One/two bad managers can stop someone from continuing in the company i.e. me

    Recommends
    No opinion of CEO
  11.  

    Wells Fargo is a great career choice!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Crimes Specialist III  in  Salt Lake City, UT
    Current Employee - Financial Crimes Specialist III in Salt Lake City, UT

    I have been working at Wells Fargo full-time for more than a year

    Pros

    This job will pay you for your loyalty and the paid time off is highly competitive vs other companies

    Cons

    Start out wages could be more competitive but with beneifts and yearly raises it equals out in the end

    Advice to ManagementAdvice

    Appreciate your employees and give praise for hard work done by employees.

    Recommends
    Positive Outlook
    No opinion of CEO

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