Wells Fargo

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Wells Fargo Reviews in South Dakota

Updated June 5, 2014
Updated June 5, 2014
6,314 Reviews

3.2
6,314 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,189 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overall Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Specialist  in  Aberdeen, SD
    Former Employee - Business Specialist in Aberdeen, SD

    Pros

    - Good time-off policies and benefits are good. Promotions are possible but decisions are based on current job descriptions which may not be accurate. Training is available but can be slow in some divisions due to limited funds in budget. Employees are able to relocated within same department.

    Cons

    Entry level positions are easy to get but as experience is gained its hard to transition up due to job descriptions that are being referenced a crossed divisions. The company values have changed in the last few years and the direction of the company also changed for the better. Often times lots of change and employees aren't always informed which causes them to leave the company.

    Advice to ManagementAdvice

    Try to inform employees to prevent them from leaving. Offer reference books for self-education and training if budgets are tight.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Phone Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Banker II  in  Sioux Falls, SD
    Current Employee - Phone Banker II in Sioux Falls, SD

    Pros

    Health insurance, dental, vision, vacation time

    Cons

    Sales is all they care about unless you really make a customer mad.
    They push you to refer products with little to no value to the customer, like a 2nd savings account for a customer that usually has less than $50 in there accounts.
    People with good sales numbers get away with violating a lot of company policies.
    Amazingly high turn over, by 1 month into the job 3 of my training team of 12 were still there, at 1 year it's 2 left(Apparently that's actually high on average)
    There is a by large push for getting people to sign up for debit,card overdraft service to allow them to overdraw there accounts to cause them $35 fees.
    When a customer would say no to my promise statement(can I tell you about products or services that may benefit you) if my team lead was listening to the call she would just start repeating the phrase "turn and burn" get them off the line as fast as you can they aren't buying anything.

    Advice to ManagementAdvice

    Treat your employees better, don't just use them up and throw them away as fast as you can.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Processor  in  Sioux Falls, SD
    Current Employee - Operations Processor in Sioux Falls, SD

    Pros

    The vacation and benefits are great as well as annual raises, the pay is I think is pretty average.

    Cons

    There are no downsides to working at wells fargo expect the raises arent as big as I would likee

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Wells Fargo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Preservation Specialist I  in  Sioux Falls, SD
    Current Employee - Home Preservation Specialist I in Sioux Falls, SD

    Pros

    Benefits are one of the best things about being at Wells Fargo.
    Job security is high as long as you do your job.

    Cons

    Flexibility: Managers do not always have the most authority to do anything.
    It is hard to move up fast. I do not think they consider education to be very important.

    Advice to ManagementAdvice

    Give people with education and experience a chance to move up faster rather than letting others go up before them.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Clerk  in  Sioux Falls, SD
    Former Employee - Operations Clerk in Sioux Falls, SD

    Pros

    Great benefits, very competitive pay, unified management team, plenty of teambuilding exercises, great community environment. A lot of opportunity to move up in the company if you desire to.

    Cons

    The management can sometimes play favoritism with certain people. Sometimes you have to engage in lame teambuilding exercises that seem to waste time or be pointless.

    Advice to ManagementAdvice

    Continue to keep up the good work. Remember not to micromanage your employees. It's important to maintain an anonymity when doing surveys within teams.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    ASM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Sioux Falls, SD
    Current Employee - Assistant Store Manager in Sioux Falls, SD

    Pros

    401k, profit sharing options, plenty of room to move up.

    Cons

    Bad health, dental, and vision insurances.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Worst experience working with a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II  in  Sioux Falls, SD
    Current Employee - Personal Banker II in Sioux Falls, SD

    Pros

    The pay is above average for my area. The PTO is comparable to the area. The people you work with are for the most part great people

    Cons

    The compliance department is OUT OF CONTROL! Everyday changes are made to the procedures. Calls are transferred constantly instead of actually resolving issues. When you try to authenticate a customer, the quality assurance division is always trying find an issue and are not consistent in the manner in which they grade a call. The incentive program is set so high that very few will EVER make incentive. There are so many disclosures that have to be read Verbatim and are set by a compliance department that obviously has NEVER had to take a call in life. Constant micromanaging. Overwhelming reports that somehow you are to notice everyday, but don't put yourself in after call, not ready, or log out as all those times are monitored and you could fail adherence. Paid Time Off is allowed, but always placed in status of "waitlisted" so you cannot make proper plans and if you just do and call out sick it is an occurrence and goes against your work record up to dismissal. Recently during an ice storm in South Dakota we had over four inches of rain and ice that came down and then was topped off with 5 inches of snow. The call centers DID NOT CLOSE although most streets were blocked with fallen trees and electricity out in over 15000 homes and businesses in the area. Instead the management closed 2 hours early which then caused those receiving night differential to lose it for the two days. So it cost me $2 more an hour to have that paid time off that the company mandated.

    Advice to ManagementAdvice

    Management does not stand up for any rights of the employees or back them up with their concerns. Great 'spiffs" are in play all the time, but what good are these special bonuses if the overall attitude is horrible. Less meetings for them should be in order as your manager will never have the opportunity to talk with you, address concerns, give business advice or take care of general business practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great employer, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Sioux Falls, SD
    Former Employee - Teller in Sioux Falls, SD

    Pros

    Great benefits package with a variety of options
    Stable schedule with Sundays off
    Bonus payouts based on performance
    A professional courteous corporate culture

    Cons

    High pressure sales environment from the lowest to the highest ranks
    Constantly increasing referral goals for branch workers with the payouts staying the same
    Dealing with frustrated and, at times, irate customers may be tough for some candidates
    Both management and the rules are rigid
    Management unforgiving to under performers

    Advice to ManagementAdvice

    If you must increase sales, increase the compensation accordingly

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Difficult to advance in this department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector III  in  Aberdeen, SD
    Current Employee - Collector III in Aberdeen, SD

    Pros

    Benefits
    Commute time
    Good pay for a small town

    Cons

    Downsizing
    Making bonus less, but expecting more
    No profit sharing
    Difficult to advance in this department

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Pierre, SD
    Current Employee - Teller in Pierre, SD

    Pros

    A lot of my co-workers were very nice and fun. You get to meet a lot of people. Good 401, OK health benefits

    Cons

    Sales quotas keep going up and they have the same goals in small towns as they do in larger towns which doesnt make any sense at all. I barely got any management help. I was kinda just thrown into the teller line to wing it.

    Advice to ManagementAdvice

    Need more hands on management and LESS SALES GOALS.

    Recommends
    Negative Outlook
    No opinion of CEO

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