Wells Fargo Reviews in West Des Moines, IA

Current Employee – been working at Wells Fargo as a contractor for more than a year

Pros – Very good, understanding, work environment. Would run another contract with them again in their internal tech help desk.

Cons – Too big into stats, not enough into quality in my opinion.

Yes, I would recommend this company to a friend

Former Employee – worked at Wells Fargo as a contractor for less than a year

Pros – If you can find a team with a down to earth manager who leaves you to your work, it can be a decent place to work. Unfortunately those managers are difficult to find.

Cons – Micromanagement is the name of the game here. Nothing is ever good enough for management. If your Quality Assurance scores are up but productivity is low, or vice versa, they focus on the "bad" score. There is no recognition for a job well done. Their temps are treated like crap. I watched one department fire temps over the flimsiest of reasons. The actual reasons those temps were fired is because they wouldn't suck up to the team's manager and they stood up for themselves. Or they made management look bad and management's egos couldn't take that. I watched the morale in some teams plummet because of their managers.

Advice to Senior Management – Stop micromanaging, get over yourselves, and treat your team members and temps like human beings. Your job is to help the team members do their jobs, not put up road blocks and make them jump through hoops.

No, I would not recommend this company to a friend

Current Employee – been working at Wells Fargo full-time for more than 8 years

Pros – Awesome PTO (4 weeks to start) allows for tons of time off, company matches 401k contributions $1 for $1 up to 6% and also contributes 2% of salary as profit sharing depending on company financials although this is almost a certainty given $15 billion + per year in profits. Lots of stability for high peformers as the company doesn't get rid of you if you're valuable. Lots of upward mobility potential. Good annual bonus potential (10-20% of salary) once in mid level management roles. Annua raises are very low (1-2%) since the recession in 2007....but higher performers generally get alittle more.

Cons – Honestly....this is the epitome of corporate america. It's a machine and the bureaucracy and red tape kills your ability to be efficient. Hundreds of emails dominate your day and picture yourself in cubical warehouses on never ending conference calls if you're in any type of management role. The government has created so much regulation, audits, and oversight on banks that it makes for absolute craziness as a bank employee trying to get anything done. Everything you do has to have 800 controls and quality assurance/compliance checks in place that it creates an environment that discourages innovation. Senior management is so afraid of negative public perception that e in a mere hint of reputational risk in any process makes them freak out when the reality is that all big banks are being sued every day and no one really cares. Wells Fargo is literally too big for its own good. It pays well (comparatively speaking for des Moines Iowa)....which kinda traps you into staying....... but its so mind humming that you have to continue trying to move into different positions every 18-24 months to keep from losing your mind.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Wells Fargo full-time

Pros – 1. Generous Paid Time Off
2. Flexible Scheduling
3. Good work environment

Cons – Limited advancement potential uless you are in the "Right" department or know someone. Less benefits than when I started over 10 years ago. Horrible job search process.

Advice to Senior Management – Overhaul your job searches, give feedback as to why you weren't considered for a job and what you can do to improve your chances, currently just just get a blow off email saying they went with someone better. Have the hiring managers give feedback!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Wells Fargo full-time for more than 7 years

Pros – Good benefits and decent pay. Other than that, there were no pros.

Cons – Mandatory overtime, extreme micromanagement, production standards unreachable, high stress.

Advice to Senior Management – Pursue better managers. Experienced 5 different managers, each one worse than the last. Had very abusive supervisor who should have been fired on multiple occasions for harassment and inappropriate actions.

No, I would not recommend this company to a friend

Current Employee – been working at Wells Fargo part-time for more than a year

Pros – Thorough training, excellent benefits for part time including paid time off, incentive program, other rewards programs. Lots of room for advancement in Wells Fargo. Collections is kind of a bottom feeder job, but if you start in collections you can work your way up to higher management positions within Wells Fargo.

Cons – Hours are not the greatest in call-center environment. Expected to work weekends. Management not always helpful, or knowledgeable about company policy. One day they will give you advice about how to improve job, then the next day they will act like they never told you something. Sometimes management seems to purposefully leave out important information like not explaining that overtime is required.

Advice to Senior Management – Become more knowledgeable of company policies concerning time off, or even about information that will help improve customer service. Streamline training so that all employees are given same information on how to handle calls.

Former Employee – worked at Wells Fargo

Pros – Most positions at in the Wells Fargo call centers/collection centers/Home Mortgage area have a bonus/comission/incentive plan for almost every position, so those that work the hardest or do the best work are making good money doing what they do. Most entry level positions give employees the abilitly to make $35,000+ per year, and after 1 promotion (which will take atleast one year) coupled with an incentive plan you can make $45,000+. Wells Fargo has a good vacation setup where on day one you are eligible for 4 weeks of PTO and 6% matching 401K plan.

Cons – No such thing as sick time so PTO gets used for vacation as well as sick time. The hours can be weird in jobs at the call center/collection center/Home Mortgage area. Schedules that include working a full day on Sunday is not uncommon. It seems like promotions are given to people with experience rather than ability. The government really made it tough for management to keep people happy and keep the work environment consistant. This is NOT Wells Fargo fault but jobs and job titles were changing all the time. No chance to get comfortable in almost any Home Mortgage positions as with new laws coming out, the procedures within the job changed as well. The management style that I experienced was reactive rather than proactive. Wells Fargo is a good place to learn and to grow if you have no formal college education and they give you the opportunity to earn a fair wage that would be comparable to a college graduates salary but with the good comes the bad and with a company with over 275,000 employees, its easy to get overlooked.

Advice to Senior Management – With the way the gov. has treated Wells Fargo, it isnt fair for me to say it's the managements fault on the way things went down. Things seemed to be reactive rather than proactive but that what happeneds when the gov. tells the private sector how to do its job. I would say to keep open minds and give people opporunities that want the opportunities. The people at Wells Fargo are the most important asset to develop so instead of looking outside the company do a better job of identifying opportunities for internal development.

Current Employee – been working at Wells Fargo

Pros – diversity, apply for jobs from within

Cons – constantly changing.They are not customer oriented like they used to be, its all about sales, stressful there, they are very micro managed and dock you on all the calls looking for ways you cant reach your goals, raises are not good

Advice to Senior Management – treat their employees better pay wise and benefit wise , not be so micro managed, treat customers better not worry about sales all the time, be more customer friendly. Give better pay to employees not make it so hard to get our bonuses

No, I would not recommend this company to a friend

Current Employee – been working at Wells Fargo

Pros – Networking Opportunities are great, with a good manager or mentor you can really advance.

Cons – Its still a popularity contest when trying to get into some new jobs. The most qualified candidate is not one to get the job.

Advice to Senior Management – Training really needs to be addressed.

Yes, I would recommend this company to a friend

Former Employee – worked at Wells Fargo

Pros – Great opportunity to view the insides of the mortgage industry and use my computer skills to mine data helpful for decision making

Cons – Very hectic at times. Crucial decision making needed accurate results.

Yes, I would recommend this company to a friend