Wells Fargo Reviews

Updated April 18, 2015
45 reviews filtered by
  • West Des Moines, IA
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3.7
45 Reviews
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
20 Ratings

45 Employee Reviews

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  1. Beautiful location boring job

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Contractor - Loan Servicing Specialist in West Des Moines, IA
    Current Contractor - Loan Servicing Specialist in West Des Moines, IA

    I have been working at Wells Fargo as a contractor (less than a year)

    Pros

    The Wells Fargo location I work at is one of their newer building. It is called the Jordan creek campus because it is like a huge campus. The cafetiere is great. It has so many options

    Cons

    My position is pretty boring.

  2. Solid but not spectacular

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Servicing Specialist III in West Des Moines, IA
    Former Employee - Loan Servicing Specialist III in West Des Moines, IA

    I worked at Wells Fargo full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great emphasis on work-life balance, good company culture which doesn't expect you to pledge your undying loyalty or put in extra hours, if you have a good manager you'll always know how you're doing and if you're looking good for advancement opportunities.

    Cons

    Compensation starts low and it's difficult to move up with so many entry-level employees competing for just a few middle management spots. Also, incredibly boring work, but they let you listen to your iPod and surf the internet with no blowback as long as you meet your quotas.

    Advice to Management

    Do more to engage entry-level employees in the company's overall strategy, growth, and outlook. It often felt like we were just moving numbers around without meaning.

  3. Not the best, just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Document Specialist in West Des Moines, IA
    Former Employee - Loan Document Specialist in West Des Moines, IA

    I worked at Wells Fargo full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The name (reputable company). Everybody knows it, so if you say you've been there for a year or so, people know you haven't been bumming around that whole time.

    Cons

    Very static, not enjoyable to work there. You can tell everyone is only there because they have to be. Seems very unlikely that a promotion will ever come. Very little direction as well, at least in the data entry sector. "There's your computer, you'll be staring at that for the entire day from now on - here's some quick directions that you'll have memorized after you do 100 of these on the first day."

    Advice to Management

    I understand the mentality, and it really makes sense not to change anything since it's working. But just because it works doesn't mean people enjoy it. Maybe incentivize people a little bit, so they don't submit so quickly to the fact that this job is brutally monotonous and, frankly, depressing.

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  5. Wells Fargo Home Mortgage - Default Reporting (An Amazing Operation)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Consultant IV in West Des Moines, IA
    Current Employee - Business Systems Consultant IV in West Des Moines, IA

    I have been working at Wells Fargo full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having witnessed the processes and cultures at many different Mortgage Servicing Companies (Chase, Citi, Bank of America, etc), Wells Fargo stands far above each in terms of culture, automation, customer focus, and proactive resolution of issues. Default servicing (resolving discrepancies of loans that are late, in foreclosure or bankruptcy) has many inherent challenges. Those challenges are magnified with dependencies on outside entities such as Freddie Mac, Fannie Mae, Ginnie Mae, Private Investors, and Attorney Firms. Given the universe of potential issues and points of failure, I’ve been impressed by the processes, controls and genuine desire of the servicing team to ensure the accuracy of all the mortgage details. I see a great deal of team recognition, compensation, and advancement (promotions) within default reporting.

    Cons

    I am only familiar with the internal effort to ensure the accuracy of Mortgage details. I do have much exposure to the loan analysts and specialists on the "Front Line" who have direct contact with customers. There does seem to be a minor catch-22 for employees who remain within the same position for more than 5 years. If he or she takes a new internal position, there seems to be a company policy that limits the cap the maximum salary increase for the new position at 12% the salary of the old position. For many incremental promotions, this isn't an issue. For those rare circumstances where an employee jumps both "job families" and "levels", this can result in a rather large disparity. Good managers have mechanisms to offer mid-year adjustments to accelerate compensation in cases like this, but the oversight and scrutiny on the business justification is rather burdensome. Some employees who have been with Wells Fargo for many years may find it easier to leave for 6mo and return, if they like the company and want to dramatically adjust their income toward the mid-point for their job families.

    Advice to Management

    Be aware of your employees with 10-25 years of experience who are under compensated. They are subject matter experts who are too valuable to loose. The last decade has seen a transition from employees with "Critical Thinking Abilities" and employees who are "Tool Users". Do everything possible to identify, retain and compensate the employees who are capable of filling in gaps beyond the scenarios documented in "Job Aids" and "Procedures". There are only so many controls that can be implemented in tools. The best control is an employee who can think work though complex issues that can't be documented via business rules.

  6. Excellent opportunity for high energy sales staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Consultant in West Des Moines, IA
    Former Employee - Mortgage Consultant in West Des Moines, IA

    I worked at Wells Fargo full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    lots of recognition for top sales performers. generous commission structure. Learn about mortgage industry from the inside from a leading bank. Family-like atmosphere of friendly colleagues.

    Cons

    Difficult to exit sales role for a different WF career track, if that is your goal. Job can become repetitive after mastery is achieved. Easy to become a fatty cubicle dweller.

    Advice to Management

    Yo yo yo managers, whattup.

  7. Helpful (1)

    Collection specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Specialist in West Des Moines, IA
    Current Employee - Collections Specialist in West Des Moines, IA

    I have been working at Wells Fargo full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the atmosphere, pto, the people, and benefits

    Cons

    Training new members, more upfront Ness from managment

    Advice to Management

    More help

  8. The work performed is very specialized and high volume. I outgrew my role quickly. Not for someone wanting a challenge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Servicing Specialist in West Des Moines, IA
    Current Employee - Loan Servicing Specialist in West Des Moines, IA

    I have been working at Wells Fargo full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Established company. Good benefits. Opportunities to advance within company.

    Cons

    Poor Training. Few opportunities to learn about mortgage process as a whole. Not a fun work environment.

  9. Wells Fargo, West Des Moines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Technical Writer in West Des Moines, IA
    Current Contractor - Technical Writer in West Des Moines, IA

    I have been working at Wells Fargo as a contractor (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent team of Subject Matter Experts

    Cons

    Inflexibility of starting and stopping times.

    Advice to Management

    None at this time

  10. Great place to build a solid career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President RISK MANAGER in West Des Moines, IA
    Former Employee - Vice President RISK MANAGER in West Des Moines, IA

    I worked at Wells Fargo full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent, transparent performance appraisal system. Treat you like an adult.

    Cons

    Geography not great for my family - personal preference

    Advice to Management

    Keep up the good work

  11. Helpful (1)

    Invest to go Nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Crimes Spec II in West Des Moines, IA
    Former Employee - Financial Crimes Spec II in West Des Moines, IA

    I worked at Wells Fargo full-time (more than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The Benefits are phenomenal. Everything else depends on the department you are in. This department would bring food in quite a bit and organize several events. Specific department offers flexible schedule options.

    Cons

    Male dominated department, limited opportunities to move up or laterally, lack of courtesy for customers by many departments, insufficient training for employees. Competitive individuals and teams, encourages dishonesty among representatives.

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