West Asset Management

www.westassetmanagement.com

West Asset Management Reviews

Updated November 26, 2014
Updated November 26, 2014
28 Reviews
2.4
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael E Mazour
2 Ratings

Employee Reviews

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  1.  

    Had its ups and downs

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Asset Management

    Pros

    It was close to my home and coworkers

    Cons

    Almost everything else. A lot of drama of playing favorites

  2.  

    is so bad they lost a contract because they can't hire anyone to work there

    Current Employee - Anonymous Employee in Endicott, NY
    Current Employee - Anonymous Employee in Endicott, NY

    I have been working at West Asset Management full-time (less than a year)

    Pros

    they pay 9hr and 10 for bilinguals

    Cons

    this place is the bowels of customer service call center and since i was hired there are only 3 original team members they think they have a bottomless pool of people that want to work for them i was 4 minutes late for work due to cunstruction accident i called and let them know i was 8 traffic lights away and i still got a 1/2 occurrance equals to taking 4hrs off. i had a mild heart attack on the job was taken by ambulance and got a 1/2 occurance that day then 1 for all the days Dr. took me off work the files we work run out by lunch time we cant get the metrics to bonus and they don't adjust the metrics log hrs don't count until you first call it has been more than an hr as it was today. so 8 hrs a month dont count for me so am always short to bonus 8hrs in the past a rep could collect 30 payments a day now 8 is the daily goal

    Advice to ManagementAdvice

    be a leader and lead by example if i must know it you must know it when a rep comes to you for advice I don't know is not what a supervisor should answer we can't tell a customer we dont know.show the respect you demand am coolecting a pay check as long as i can until i go back to school

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Low Stress, But It Has Its Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Validator in Sherman, TX
    Former Employee - Claims Validator in Sherman, TX

    I worked at West Asset Management full-time (less than a year)

    Pros

    Growth potential if you get in good with the right people, low stress, good environment, paid holidays, great co-workers, great pay. mandatory 40 hours a week. You make your own schedule.

    Cons

    Favoritism is a common problem. Management IS a clique excluding corporate, the bonuses were great until they changed the process, whether you do well or not is like playing slot machines-its all up to luck. DO NOT get on anybody in the management cliques bad side. They may find a reason to get rid of you over fabricated things that they cannot prove.

    Advice to ManagementAdvice

    Treat your employees fairly. Stop the favoritism. Stop firing people with no proof that they did anything wrong. Stop lying on termination papers to make it look like you do. Stop accusing employees of being "influenced by a substance" when they offered to take a drug test but you wouldn't drug test them.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Asset Management

    Pros

    Friendly people , loving and caring

    Cons

    Need to have annual raises

  6.  

    Overall good experience. The department I worked in had a good flexible supervisor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Specialist in Sherman, TX
    Current Employee - Client Service Specialist in Sherman, TX

    I have been working at West Asset Management full-time (more than a year)

    Pros

    The medical and dental package overall good and affordable, you get an hour for lunch and the hours of most departments is 8 to 5 Monday-Friday.

    Cons

    Low compensation, absolutely no over-time. This company runs a very lean operation. Employees will find themselves working with old equipment, scarce office supplies and little or no room for career advancement opportunities.

    Advice to ManagementAdvice

    Put more of your focus on keeping your productive employees by offering better pay and more incentives and less on recruiting. The money spent on recruiting , and all the expenses that come with hiring new employees would be better spent on incentives and training for current employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recovery Specialist in Marietta, GA
    Current Employee - Recovery Specialist in Marietta, GA

    I have been working at West Asset Management full-time (less than a year)

    Pros

    Good pay. Good hours. Benefits. Co wokers and nice Borrowers

    Cons

    Director doesnt know anything and does nothing to make the employees feel valued . its his way or the highway, He will do anything to stop you from gettina a bonus. Grown woman always telling on you and the list could go on

    Advice to ManagementAdvice

    Hire new ones that know what there doing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The job was okay. Decent opportunity but it comes with a ceiling (pay-wise).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Agent in Fredericksburg, VA
    Former Employee - Call Agent in Fredericksburg, VA

    I worked at West Asset Management as a contractor (less than a year)

    Pros

    Not a high pressure environment when compared to other call centers.

    Cons

    Nepotism. Most of the employees retained after the contract completed were related to current employees. I normally wouldn't have noticed but some of these employees were downright awful (ignoring their calls, rude to customers, joking during work, etc.). It was clear the management placed familial connections above performance. Additionally, I did not like the way they threatened employees with firing for joining a union.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good job for entry level careers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Finance
    Former Employee - Customer Finance

    I worked at West Asset Management full-time (more than a year)

    Pros

    Great experience in telecommunications and customer service.

    Cons

    Poor communication between employees and managers. Low pay and raises.

    Advice to ManagementAdvice

    Need to update employees on changes before grapevine does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It's very important to know that it's definitely different for each person. Depends on if the manager likes you!

    • Senior Management
    Current Employee - Recovery Specialist
    Current Employee - Recovery Specialist

    I have been working at West Asset Management full-time (more than 5 years)

    Pros

    You have a job learning more about, credit, insurance, students loans.

    Cons

    You endure stress in many different types of things that are not acceptable.

    Advice to ManagementAdvice

    Some of staff in management are deceitful. They abuse their position.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Horrible management, Good hours, ok pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Endicott, NY
    Current Employee - Collector in Endicott, NY

    I have been working at West Asset Management full-time (more than a year)

    Pros

    Good work hours m-Friday 8-5pm. Benefits. Time off eventually

    Cons

    management was horrible. The girl managers thought they were miss know it alls and the best at everything. They pretty much thought there crap didn't stink. Lots of employees coming and going , due to the management.

    Advice to ManagementAdvice

    Get rid of the horrible managers with attitudes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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