West Business Services

  www.westbusinessservices.com
  www.westbusinessservices.com
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West Business Services Reviews

Updated September 24, 2014
Updated September 24, 2014
82 Reviews
2.2
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Sanley
30 Ratings

Review Highlights

Pros
  • Advancement opportunities, great benefits and a lot of PTO (in 4 reviews)

  • Good benefits, descent pay, incentives, friendly workplace, (in 4 reviews)


Cons
  • Hourly pay sucks, the actual job of being an inside sales person is not fun or challenging here (in 4 reviews)

  • Even if I did have access to it, I don't work from home like no one else in our department worked from home (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Appleton, WI
    Former Employee - Sales Associate in Appleton, WI

    I worked at West Business Services full-time for less than a year

    Pros

    They have a great managerial team as well as a wonderful training program. No weekends, done by 4:30, friendly environment

    Cons

    Difficult to hear at times, very strict adherence policy, parking is horrible for the City Center location, short lunch breaks with very small break rooms fir such a large staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS  in  San Antonio, TX
    Current Employee - CSS in San Antonio, TX

    I have been working at West Business Services full-time for more than a year

    Pros

    Just the hours, working Mon thru Fri.

    Cons

    Poor management. You will only get ahead if your related or know someone. Bad insurance. High turnaround due to poor work environment. If you go to HR its not confidential as your mgr. will know all about it the next day and you will be treated badly after that. This is the worst company I have ever worked for.

    Advice to ManagementAdvice

    Better training and people skills for Mgmt. Currently have the rudest Mgr. and many people complaining to Hr does nothing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good Job - if you land in the right department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Appleton, WI
    Current Employee - Sales Associate in Appleton, WI

    I have been working at West Business Services full-time for more than 3 years

    Pros

    Great Co-workers. I enjoy working in credit card sales & when it is opened up (without channels) for the customers & reps get a variety of calls it can be very lucrative and fun. B2B SALES. Growth opportunities are possible.

    Cons

    Commission is key to making or breaking it. Mgmt has been changed this year, so a lot of volatility & inconsistencies. Working in credit card sales is problematic when Direct Mail campaigns aren't scrubbed by marketing. Large variance in the pay / jobs / departments. A lot of attrition.

    Advice to ManagementAdvice

    HR has WRONG info about commission cap / max in my dept. I've told them about it & am being ignored. They use incorrect income info to attract new people who will never make as much as promised when being vetted by HR.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales  in  Appleton, WI
    Current Employee - Inside Sales in Appleton, WI

    I have been working at West Business Services full-time for less than a year

    Pros

    Account Management, your accounts are your accounts.

    Cons

    All the changes on my program made me lost and confused. My starting pay was extremely dissatisfying.

    Advice to ManagementAdvice

    More opportunity to get the training for the job you want with West.

    Neutral Outlook
    No opinion of CEO
  6.  

    Training was the best part...horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Mesa, AZ
    Current Employee - Sales Associate in Mesa, AZ

    I have been working at West Business Services full-time for less than a year

    Pros

    Close to home and needed a job

    Cons

    Unreasonable supervisors watching your every move. They want you to harass people and you cant even take a bathroom break without a break being assigned.

    Advice to ManagementAdvice

    Find a new career

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sales associate

    Current Employee - Sales Associate  in  Appleton, WI
    Current Employee - Sales Associate in Appleton, WI

    I have been working at West Business Services full-time for less than a year

    Pros

    Weekday schedule, inbound calls on my team, nice co-workers

    Cons

    Upper management rarely cares about employees, No leniency on being sick/chronic illness/

    Advice to ManagementAdvice

    Care more for the employees that are giving you your enormous paychecks.

  8.  

    West Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Healthcare Sales Representative  in  Appleton, WI
    Former Employee - Healthcare Sales Representative in Appleton, WI

    I worked at West Business Services full-time for more than a year

    Pros

    Great friendly culture that rewards achievement.

    Cons

    Sexually harassing sales manager that everyone knew about, but nothing was ever done about it.

    Advice to ManagementAdvice

    Stop letting the client walk all over you. When I worked at WBS there was no kind of wellness program or incentives.
    If someone is not excellent in a position at least try to find a position that suits them better.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    Their aren't any good things to say about this company.

    Cons

    High turnover and no direction in the company

    Advice to ManagementAdvice

    Close this facility.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Middleton, WI
    Former Employee - Account Manager in Middleton, WI

    I worked at West Business Services full-time for more than a year

    Pros

    Comfortable Atmosphere, Good Benefits, Fun Environment, Managers are easy to talk to, Beautiful work place, Fun meetings, Higher Ups are easily accessible.

    Cons

    Confusion from Client. There could be major changes on a daily basis based on the clients needs. You have to stay on your toes and be open to rapid change.

    Advice to ManagementAdvice

    Get the facts straight before telling the team about changes

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    It's ok if you need a job and don't mind being just a number at a desk dialing a phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Business Services

    Pros

    You get paycheck every other week!

    Cons

    you work here, you have no life, it sucks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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